Outdoor pool, free pool cabanas
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Reviews of AC Hotel by Marriott Pleasanton

3.5 out of 5
AC Hotel by Marriott Pleasanton
5990 Stoneridge Mall Road, Pleasanton, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 425 reviews" "
Rating 8 - Good. 101 out of 425 reviews" "
Rating 6 - Okay. 28 out of 425 reviews" "
Rating 4 - Poor. 19 out of 425 reviews" "
Rating 2 - Terrible. 27 out of 425 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my partner and I's favorite place to stay whenever we feel like leaving home. It's like a home away from home!
Stayed 1 night in Apr 2024

10/10 Excellent

Ann Marie

Liked: Staff & service, property conditions & facilities
Nice stay cation and breakfast was good
Stayed 1 night in Mar 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anya

Liked: Amenities
Excellent‼️‼️‼️
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. It never disappoints!
Stayed 1 night in Mar 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Love visiting this place!
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked last minute to attend a cousin’s celebration of life service. The AC hotel room was very nice and comfortable. Although our stay was overnight, we thought the hotel was atheistically beautiful. Contemporary architectural design throughout this hotel from the lobby entry and lounge to the functional spaces in the room. We will definitely consider this hotel for future visits!
Stayed 1 night in Feb 2024

10/10 Excellent

Bogdan, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Paige

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was a great location for our soccer team to have space outdoors for meeting and dining together.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here.
Stayed 1 night in Jan 2024

10/10 Excellent

Taurus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Adriana

Travelled with group
Liked: Staff & service
Is a nice place

8/10 Good

Katie

Stayed 1 night in Dec 2023

10/10 Excellent

Kristianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The hotel is well kept and convienently located near an array of shopping, dinning and the freeway. Our room was very clean and spacious with multiple built-in charging ports, reading lamps, which all together made our stay quite comfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Atifa

Travelled with family and small children
The management staff was not very accommodating, almost annoyed with any requests we made.
Stayed 5 nights in Oct 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

AUSTIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Courtnay, Long Beach

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

GEORGIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy
My Room was on the freeway side and could not sleep because of the noise.
Stayed 2 nights in Oct 2023

6/10 Okay

Sonny

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soccer Trip
Great staff, very professional and accommodating. Close to mall and our main destination. Hotel was clean and not noisy on our side of the building.
Stayed 2 nights in Sep 2023

6/10 Okay

Kailyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Mario, Los Banos

Stayed 2 nights in Sep 2023

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first attempt at check in was unsuccessful due to unavailable rooms. The desk clerk said they would call when the room was ready. We never received a call. We returned to the hotel an hour later and checked in with a fantastic desk attendant. It would have been.nice have been contacted when out room was ready but it all worked out. Outside of that issue, the stay was great.
Stayed 1 night in Sep 2023

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are connected by a door with deadbolt. We could hear our neighbors’ every word. We could hear them put a water bottle on the table.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

na ri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

David, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff.
Stayed 1 night in Sep 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September stay.
My only issue of any significant concern was the location. Getting to the hotel from the freeway was convoluted. Wish there was a more direct route. Getting to the freeway from the hotel was fine. The hotel itself was fine. Very clean. Bathroom was excellent. That is a high priority. Beds were comfortable and the lighting was good. Very satisfied.
Stayed 3 nights in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Fantastic hotel. Great service. Clean and well managed. Lovely pool and workout room. Staff is very professional!
Stayed 2 nights in Aug 2023

10/10 Excellent

Weslee, Eureka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

6/10 Okay

Kuangda

Liked: Staff & service
Stayed 12 nights in Jul 2023

2/10 Terrible

Jairo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from FOM on 13 Aug 2023
Dear Jairo, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Patricia, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
This is a BYOB, BYOE Hotel... ;/
Apparently this is a BYOB and BYOE hotel...if you are hungry OR want to have a cocktail on your vacation...you'll need to BRING YOUR OWN. The rules of this place just bummed me out. ONLY breakfast, no bar 7a-10a so no bloddy mary or mimosa's...then NOTHING til the bar opens with snacks 5p-10p but DONT count on that time...as we arrived back at 930p one night and was told 'they ran out of food'! So...unreal really...not a fan
Stayed 2 nights in Jul 2023

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and a beautiful clean hotel! I really enjoyed staying here
Stayed 1 night in Jul 2023

10/10 Excellent

Paul, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is wonderfully updated & renovated. Our family has been staying at this location for decades now. The staff is wonderful & caring. For instance, at the pool, there were no towels, & management & staff immediately brought them. Hey, don't forget to upgrade your stay to include the breakfast... turned out to be the best buffet we've had in years!
Stayed 1 night in Jul 2023

6/10 Okay

Morgan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pool
Rooms were nice, spacious and clean, Pool was super dirty, Bugs, Dirt, Hair and very cloudy, Appeared filter system was not working and that no one cleaned the pool in some time. Also noted was no one cleaned the pool deck area, towels were not picked up from day before, we saw gum stuck to the side of the pool at the chair lift and a lime wedge was left on the pool deck for our entire stay. Probably because no trash cans at the pool.
Stayed 1 night in Jul 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

dimon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great as usual👍
Stayed 1 night in Jul 2023

10/10 Excellent

Michael, Sammamish

Stayed 2 nights in Jul 2023