Exterior

Reviews of Leisure Inn Pokolbin Hill

3.5 out of 5
Leisure Inn Pokolbin Hill
485 McDonalds Road, Corner of Broke Rd and McDonalds Rd, Pokolbin, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 1006 reviews" "
Rating 8 - Good. 416 out of 1006 reviews" "
Rating 6 - Okay. 157 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient to all the places we wanted to see
Stayed 3 nights in Mar 2024
Response from GMRM on 24 Mar 2024
HI DannyThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Vicki

Stayed 3 nights in Feb 2024
Response from GMRM on 24 Mar 2024
Hi VickiThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

8/10 Good

Tim

Stayed 4 nights in Dec 2023
Response from GMRM on 15 Jan 2024
Hi TimThank you for taking the time to provide us with your feedback.We are very focused on doing whatever we can to improve your experience at Leisure Inn so we thank you and value your sharing this information.We hope that we can see you again and please let us know if there is anything else you need.Stay Well

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No better location for a stay in Hunter Valley. Property has all the amenities you need and was great for our family holiday
Stayed 2 nights in Dec 2023
Response from GMRM on 15 Jan 2024
Hi AntoinetteThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Jayme-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GMRM on 2 Jan 2024
Hi Jayme-AnnThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property has potential. Unfortunately the wifi did not work despite several attempts. Also the hot water in the shower stayed hot for only 2 mins (not long enough for a proper shower).... the water then ran very cold. This is not acceptable.
Stayed 1 night in Dec 2023
Response from GMRM on 26 Dec 2023
HI IanThank you for your feedback, I have replied to this on another site, but please remember to please contact us straight away and we will be able to assist you or move you to another room if we are not able to resolve a problem on the day.Stay Well

6/10 Okay

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bed comfortable but TV functioned intermittently and internet WiFi would not connect.
Stayed 1 night in Dec 2023
Response from GMRM on 11 Dec 2023
Hi DavidThank you for taking the time to provide us with your feedback.We are very focused on doing whatever we can to improve your experience at Leisure Inn so we thank you and value your sharing this information.Please report any issues immediately as we will be bale to help you as best we can at the time. If we cannot fix it we will move rooms.We hope that we can see you again and please let us know if there is anything else you need.

8/10 Good

Ian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GMRM on 11 Dec 2023
Hi IanThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the open space
Stayed 1 night in Dec 2023
Response from GMRM on 11 Dec 2023
Hi IanThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GMRM on 11 Dec 2023
HI Ian,Thank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated, not sound proof…heard next door with normal tv. Tiny tv..shower not pressure and change from and cold constantly
Stayed 1 night in Dec 2023
Response from GMRM on 7 Dec 2023
Hi George,Thank you for your feedback.I am sorry we were not able to meet your expectations during this visit but your comments have been very valuable to us.I will work with our Team to make improvements in these areas and thank you again for staying with us.

10/10 Excellent

Fiona

Stayed 2 nights in Nov 2023
Response from GMRM on 26 Dec 2023
Hi Fiona,Thank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Cathie P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice facilities.
Stayed 2 nights in Nov 2023
Response from GMRM on 7 Dec 2023
HI Cathie,Thank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Te Ata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay ! It is in the perfect location and seconds away from some of the best wineries the hunter valley can provide. Staff were always willing to help and provide great service. It has beautiful views and well maintained property grounds. Leisure inn would be the only place I would stay at, I thoroughly enjoyed my stay.
Stayed 3 nights in Nov 2023
Response from GMRM on 27 Nov 2023
Hello Te AtaThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

6/10 Okay

Jessica

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from GMRM on 19 Nov 2023
Hi JessicaThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Beautiful location and peaceful.
Stayed 1 night in Nov 2023
Response from GMRM on 19 Nov 2023
Hi RossThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.

10/10 Excellent

Annmaree

Stayed 1 night in Oct 2023
Response from GMRM on 6 Nov 2023
Hi AnnmareeHi AnnmarieThank you for taking the time to provide us with your feedback.We loved having you visit us and our team work hard to make your stay enjoyable. I am glad we were able to meet your expectations and hope to be able to have you stay with us again soon.Stay Well

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Oct 2023
Response from GMRM on 30 Oct 2023
HI DianneThanks for leaving your review. We loved having you stay with us and hope to see you again soon.

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GMRM on 23 Oct 2023
HI MonikaThank you for taking the time to provide us with this valuable feedback.We enjoyed having you stay with us and hope you were able to have a relaxing Hunter getaway.We hope to see you back soon and please let us know if there is anything we can do to make your next stay more memorable.

10/10 Excellent

John

Stayed 3 nights in Oct 2023
Response from GMRM on 23 Oct 2023
HI JohnThank you for taking the time to provide us with this valuable feedback.We enjoyed having you stay with us and hope you were able to have a relaxing Hunter getaway.We hope to see you back soon and please let us know if there is anything we can do to make your next stay more memorable.

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, quiet and convenient to all the places we went to.
Stayed 1 night in Oct 2023
Response from RMGM on 9 Oct 2023
Hi Belinda,Thank you for taking the time to provide us with feedback from your recent stay. We loved having you stay with us and am glad we were able to meet your expectations.I hope you enjoyed visiting the Hunter Valley and we look forward to the opportunity of being bale to have you come back again.Please let us know if there is anything we can do to make your stay more enjoyable.Stay Well

6/10 Okay

Keeley, Kingston

Disliked: Staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from GMRM on 9 Oct 2023
Hi KeeleyThank you for taking the time to provide us with feedback from your recent stay. We loved having you stay with us.I hope you enjoyed visiting the Hunter Valley and we look forward to the opportunity of being bale to have you come back again.Please let us know if there is anything we can do to make your stay more enjoyable.Stay Well

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at cafe and in general were the best
Stayed 2 nights in Sep 2023
Response from RMGM on 21 Sept 2023
Hi LouiseThank you for your feedback, we loved having you stay with us.I am glad we were able to meet your expectations and look forward to the opportunity of having you stay with us again soon.Please let us know if there is anything we can do to make your next stay more comfortable.Stay Well

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here, great location and lovely property
Stayed 3 nights in Aug 2023
Response from GMRM on 12 Sept 2023
Hi SaraThank you for taking the time to provide us with your feedback.We loved having you stay with us and it is important we understand how your experience was.I am glad we were able to meet your expectations and look forward to being able to look after you again soon. Please let us know if there is anything we can do to make your next visit more comfortable.Stay Well.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
The transfer of noise between rooms is an issue. Needs more insulation in the walls. The next doors units conversations were very clear through the walls.
Stayed 2 nights in Aug 2023
Response from GMRM on 4 Sept 2023
HI Richard,Thank you for your feedback. I apologise for the noise from next door and would loved to have been able to help you during your stay.I hope you were able to enjoy your Hunter visit otherwise and hope to see you back again.

4/10 Poor

shaughn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
location great over priced for out dated rooms water pressure poor in bath/ shower
Stayed 2 nights in Aug 2023
Response from GMRM on 21 Aug 2023
Hi ShaughnThank you for taking the time to provide us with your feedback from your recent stay.I am sorry we weren't able to meet your expectations and was surprised to hear about the water pressure. I wish you could have let us know while you were here and we would have attended to it immediately or given you a new room while we looked into the problemI appreciate you have checked out, but if there is anything we can do for you, please let us know.Stay Well

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views and staff made it worth wild, they even gave us late checkout free of charge.
Stayed 1 night in Jul 2023
Response from GMRM on 21 Aug 2023
HI Chad,Thank you for giving us this great feedback.We loved having you stay with us and hope you enjoyed your visit.If there is anything we can do to make your next stay more comfortable, please let us know.Stay Well.

10/10 Excellent

Junko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hot air balloons taking off close to the premises was fun to watch.
Stayed 1 night in Jul 2023
Response from RMGM on 24 Jul 2023
Hi Junko,Thank you for taking the time to provide us with your feedback from your recent stay at Leisure Inn, Pokolbin.We loved having you stay with us and hope you enjoyed visiting the Hunter Valley.We look forward to the opportunity of hosting you again soon and please do let us know if there is anything we can do to make your next stay more memorable.Stay Well.

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our ‘go to’ place to stay when we visit the Hunter Valley. It is located in a convenient spot, within easy reach of excellent wineries and dining options. The staff are friendly and always happy to sort out any requests. It’s best to phone them when booking for any special deals or information if it’s the first visit. We have stayed here so often, we usually fi d ourselves in the same room.
Stayed 1 night in Jul 2023
Response from GMRM on 17 Jul 2023
Hello Joy,Thank you for taking the time to provide us with your feedback from your recent visit.We loved having you stay with us and hope you got to enjoy all the great things the Hunter offers.We look forward to the opportunity of having you stay with us again and if there is anything we can do to make you more comfortable, please let us know.Stay Well

10/10 Excellent

Claire

Liked: Property conditions & facilities
LOVED this place! Beautiful, peaceful, serene countryside. Yet close to all the main attractions. Easy to get to and park. Helpful staff. Perfect accommodation - loved the big spa bath. I’ve already booked in for next month!
Stayed 3 nights in Jul 2023
Response from GMRM on 17 Jul 2023
Hi Claire,Thank you for taking the time to provide us with your feedback from your recent visit.We loved having you stay with us and hope you got to enjoy all the great things the Hunter offers.We look forward to the opportunity of having you stay with us again and if there is anything we can do to make you more comfortable, please let us know.Stay Well

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable stay right in the midst of wine country. Just a stones throw from several wineries and venues. Friendly staff and good facilities.
Stayed 3 nights in Jul 2023
Response from GMRM on 12 Jul 2023
Hi Murray,Thank you for taking the time to provide us with your feedback.We enjoyed having you stay with us and hope that we will get the chance to see you again.Please let us know if there is anything we can do to make your next stay more memorable.Stay Well.

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Wonderful little place to stay :)
Stayed 1 night in Jul 2023
Response from GMRM on 12 Jul 2023
Hi ShelbyThank you for taking the time to provide us with your feedback.We enjoyed having you stay with us and hope that we will get the chance to see you again.Please let us know if there is anything we can do to make your next stay more memorable.Stay Well.

10/10 Excellent

Snezana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from GMRM on 12 Jul 2023
Hi SnezanaThank you for taking the time to provide us with your feedback.We enjoyed having you stay with us and hope that we will get the chance to see you again.Please let us know if there is anything we can do to make your next stay more memorable.Stay Well.

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2022
Response from RMGM on 24 Jul 2023
Hi James,I am sorry we were not able to meet your expectations.I appreciate your custom and having stayed with us, if there is anything I can do for you, personally or to assist you in your next visit to the Hunter, please let me know.Stay Well.

10/10 Excellent

robbie

Liked: Cleanliness
Nice spot in the middle of the wine region
Response from GMRM on 3 Jul 2023
Hi RobbieThank you for taking the time to review us and provide us some feedback.We loved having you stay with us and hope to see you again.Please let me know if there is anything we can do to make your next visit more comfortable.Stay Well

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The spa bath was a nice surprise.
Stayed 2 nights in Jun 2023
Response from GMRM on 26 Jun 2023
Hi Ashlee,Thank you for taking the time to provide us feedback from your recent stay.We loved having you stay with us and are happy we were able to meet your expectations.We look forward to having you stay with us again and please let us know if there is anything we are able to do to make you next stay more memorable.Stay Well

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here any time
Stayed 2 nights in Jun 2023
Response from GMRM on 20 Jun 2023
Hi Mark,Thank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and making guests happy enjoying the beautiful Hunter Valley and all the great things to see and do.Please let us know if there is anything we can do for your next stay to make the experience more memorable.Stay Well

8/10 Good

Mick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large area to walk around
Stayed 2 nights in Jun 2023
Response from GMRM on 20 Jun 2023
Hi Mick,Thank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and making guests happy enjoying the beautiful Hunter Valley and all the great things to see and do.Please let us know if there is anything we can do for your next stay to make the experience more memorable.Stay Well

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM RM on 12 Jun 2023
Hi ShaunThank you for taking the time to provide us with feedback from your recent stay.We loved having you stay with us and look forward to the opportunity of having you back. Please let us know if there is anything we can do to make your stay more memorable. Stay Well

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near the Air Ballooning meeting place. Very handy.
Stayed 1 night in May 2023
Response from GMRM on 12 Jun 2023
Hi JohnThank you for taking the time to provide us with feedback from your recent stay.We loved having you stay with us and look forward to the opportunity of having you back. Please let us know if there is anything we can do to make your stay more memorable. Stay Well

10/10 Excellent

andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and we loved the kangeroo's coming out in the early evenings. Appartment convenient, well equipped.
Stayed 5 nights in May 2023
Response from GMRM on 24 May 2023
Hi AndreHi AndreThank you for taking the time to provide us with your feedback. We loved having you stay with us and hope to see you again soon. Please let us know if there is anything we can do to make your stay more comfortable.Stay Well.

6/10 Okay

Mark

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Room was well appointed customer service lacking
Was not impressed at check in was handed an iPad and told to check myself in. Room door was near impossible to open and room itself was full of mosquitoes. Asked the question upon checking out do you have many complaints about mosquitoes. Was answered yes then I asked do you import time or grow your own. Same staff member said we import occasionally.
Stayed 1 night in Mar 2023
Response from GMRM on 9 May 2023
Hi MarkThank you for your feedback. I apologise for the mosquitos and bugs which from time to time affect our guests out here in the country. We do supply insect spray complimentary for the rooms if needed.If you experience any issues at all please call us at reception.

8/10 Good

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very satisfactory, spacious enough and had all the facilities needed. A couple of minor complaints: the cold water tap in the shower kept coming off and the freezer section in the frig badly needed defrosting.
Stayed 3 nights in May 2023
Response from GMRM on 9 May 2023
Hi ErnieThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we look forward to welcoming you back again soon.I will look into those issues you mentioned.

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2023
Response from GMRM on 9 May 2023
Hi HazelThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we look forward to welcoming you back again soon.

8/10 Good

Minami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from GMRM on 18 May 2023
Hi MinamiThank you for taking the time to provide us with your feedback. We loved having you stay.Please let us know if there is anything we can do to make your stay more comfortable next time you visit.Stay Well

6/10 Okay

Heather

Travelled with partner
Disliked: Cleanliness
Property was nice. The room could have been cleaned to a better standard. There was long hair on the door & bathroom floor & the sheets had hard black stuff on them.
Stayed 1 night in Apr 2023
Response from GMRM on 9 May 2023
Hi HeatherThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we look forward to welcoming you back again soon.I will discuss your comments with our housekeeping team to be more diligent. Thank you

4/10 Poor

Glenn

Disliked: Cleanliness, property conditions & facilities
Room carpet appeared have not been vacuumed. Shower had mould in lots of places. Walls were not sound proof. Could hear people talking in next room at 1am and then them snoring for the rest of the night / morning.
Stayed 2 nights in Apr 2023
Response from Hannah on 24 Apr 2023
Hi, Thank you for taking the time to leave us a review. While you are staying with us, please let us know if you have concerns so we can amend this for you. We are sorry to hear about the noise. If you book our two bedroom apartment, you can avoid having neighbours. Stay Well.

10/10 Excellent

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful close to all attractions
Stayed 2 nights in Apr 2023
Response from Hannah on 21 Apr 2023
Hi, We appreciate you taking the time to leave us a review! Stay Well.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The arrangement of separated paired studios made it very relaxed.
Stayed 1 night in Apr 2023
Response from Hannah on 21 Apr 2023
Hi, Thank you for letting us know! We hope to see you again soon. Stay Well.

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, reasonably priced
Stayed 3 nights in Apr 2023
Response from Hannah on 21 Apr 2023
Hi, Thank you for your review! We look forward to seeing you in the future. Stay Well.