Outdoor pool

Reviews of Oaks Port Stephens Pacific Blue Resort

Oaks Port Stephens Pacific Blue Resort
265 Sandy Point Road, Salamander Bay, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 1043 out of 2210 reviews" "
Rating 8 - Good. 798 out of 2210 reviews" "
Rating 6 - Okay. 210 out of 2210 reviews" "
Rating 4 - Poor. 113 out of 2210 reviews" "
Rating 2 - Terrible. 46 out of 2210 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

gina, sydney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with the best pool and spa.never get disappointed by this place.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities
The pool
Stayed 4 nights in Mar 2024

4/10 Poor

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I recently stayed here for our wedding anniversary. Overall the property is very run down and needs some love. The room was dirty upon check in - benches and surfaces sticky, cup marks on coffee table (which has not been used by us during our stay) and glass door leading to balcony covered with dirt and water stains. I had mentioned this to reception staff who said they would have the room ''re-cleaned' and that they recently had employees new staff that were learning. The benches remained sticky, water marks remained and glass door was not wiped down. Plantation shutters broken throughout room, making it hard to open and close shutters. The beds are TERRIBLE. Super hard and comfortable. ''King bed'' is two twin beds pushed together and I constantly found myself stuck between the two. It can be quite loud early in the mornings and late at night - which I can get passed but please keep this in mind if you are looking for a restful weekend away. Very low privacy - unfortunately you can see directly into other guests rooms from the balcony. The restaurant staff are great. Location is also great.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A quick get away for a few days, lovely place to stay close to everything, will be staying again at some stage
Stayed 3 nights in Mar 2024

10/10 Excellent

Reyshel Delos

Liked: Cleanliness, property conditions & facilities
Fantastic place we had fun on our stay near grocery and shopping and close nearby activity area that we want to go plus beaches
Stayed 1 night in Feb 2024

8/10 Good

Ahmad, Newington

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The electricity went off and there was no backup generators
Stayed 3 nights in Jan 2024

10/10 Excellent

YUHUA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent for families with kids!
Stayed 3 nights in Jan 2024

10/10 Excellent

Sherrin

Stayed 3 nights in Jan 2024

6/10 Okay

Monica

Was average , due for a Reno and bottom of pool was dirty . Staff where all lovely though
Stayed 4 nights in Dec 2023
Response from Brooke on 15 Jan 2024
Thank you for taking the time to share your experience with us. We apologise that we did not meet with your expectations during your stay. We have forwarded your concerns to the appropriate departments for further review. We hope to welcome you back in the future. Best regards Brooke (GSA)

8/10 Good

Marwa

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Brooke on 15 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

6/10 Okay

Paul

Stayed 3 nights in Dec 2023
Response from Brooke on 4 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cannot beat the pool and spas. Property upkeep around the lower units when walking around the pool looked over run and lots of weeds. But the kids had fun.
Stayed 2 nights in Dec 2023
Response from Brooke on 4 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
dust a lot, not cleaning, very old in the room and kitchen and bathroom...
Stayed 2 nights in Dec 2023
Response from Brooke on 4 Jan 2024
Thank you for taking the time to share your experience with us. We apologise that we did not meet with your expectations during your stay. We have forwarded your concerns to the appropriate departments for further review. We hope to welcome you back in the future. Best regards Brooke (GSA)

10/10 Excellent

Margot

Liked: Cleanliness, property conditions & facilities
A great property with a wonderful lagoon pool. Units are spacious and clean and well equipped. Parking was a problem for the unit we were allocated. We had to cart our luggage a long way from where we could find a park. This has not been an issue in the past. We have stayed at the Oaks many times but on this occasion we were unlucky with the unit allocation and parking.
Stayed 2 nights in Dec 2023
Response from Brooke on 4 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

8/10 Good

vanessa

Stayed 1 night in Dec 2023
Response from Brooke on 15 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Pre Xmas stay
Great stay, will return.
Stayed 4 nights in Dec 2023
Response from Brooke on 4 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Karina

Stayed 2 nights in Dec 2023
Response from Brooke on 4 Jan 2024
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wonderful stay this weekend. The unit we stayed in was gorgeous and the water was clean in a lovely temperature just relaxing all over
Stayed 2 nights in Dec 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just beautiful. Getting old but still very nice!
Stayed 1 night in Dec 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Flora

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Peter Nicolas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

4/10 Poor

Rahn

Stayed 1 night in Dec 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

4/10 Poor

hao

Stayed 2 nights in Dec 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

8/10 Good

Pauline

Travelled with family
Liked: Amenities
Very pleasant
Stayed 2 nights in Nov 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

6/10 Okay

Elias

Travelled with partner

10/10 Excellent

Bayley

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Adeel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice lagoon pool area. Stayed in the pool facing room with direct access. There are couple of spas and a tennis court as well, free to use. Exceeded expectations. Will stay again. p.s. BYO floaties.
Stayed 1 night in Nov 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Glenn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic for families
Stayed 2 nights in Nov 2023
Response from Brooke on 2 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke GSA

10/10 Excellent

Hakan

Travelled with family
Liked: Cleanliness
Very good but the Dish Washer, washing mashing was not working otherwise people was very nice. Workers get 5 star not so property condition.
Stayed 4 nights in Nov 2023
Response from Harmonie on 30 Nov 2023
We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. However, we do apologise for the issues stated above. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time at Oaks Port Stephens! We loved the ease of the swim out room and felt very relaxed. There just aren’t too many dining options available as the restaurant attached to the resort is a little overpriced and food takes a long time to come out. Apart from that we had a great time and will be returning.
Stayed 3 nights in Nov 2023
Response from Harmonie on 30 Nov 2023
We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards

10/10 Excellent

Rosaria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant experience was excellent with indoor or poolside dining. Lovely Italian inspired menu. Pool area and grounds were amazing and we enjoyed time in the pool spa. Would stay again.
Stayed 1 night in Nov 2023
Response from Harmonie on 30 Nov 2023
We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, well maintained and excellent customer service.
Stayed 3 nights in Nov 2023
Response from Harmonie on 30 Nov 2023
We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards

6/10 Okay

Hayley

Stayed 1 night in Nov 2023
Response from Harmonie on 30 Nov 2023
We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards

10/10 Excellent

Kawalpreet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brooke on 23 Nov 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

4/10 Poor

ken

Travelled with partner
Disliked: Cleanliness
despite the website stating it was a smoke free establishment, they permitted people to smoke on their balconies which then travelled up to out floor and caused us to have to lock up the room to keep the smoke out. this meant we had neither fresh air or use of our balcony
Stayed 4 nights in Nov 2023
Response from Brooke on 23 Nov 2023
Thank you for taking the time to share your experience with us. We would like to apologise for the problems that occurred during your stay. Please be assured that your concerns have been forwarded to the appropriate department for further review and action will be taken to ensure the issues you experienced are corrected moving forward. We do hope to see you return sometime in the future. Best regards Brooke (GSA)

6/10 Okay

thai hong

Stayed 3 nights in Nov 2023
Response from Harmonie on 18 Nov 2023
Hope you enjoyed your stay.

6/10 Okay

Mark

Stayed 1 night in Nov 2023
Response from Brooke on 20 Dec 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

6/10 Okay

Pauline

Liked: Cleanliness, property conditions & facilities
Unfortunately, upon arrival was given wifi login and map to get to my room. What they didn't inform me of , was that the wifi wasn't working and hadn't been for quite some time. I had to return to reception to find this out. But on the other hand , they did upgrade the room to a one bedroom apartment rather than just the hotel room, which was lovely. But again , wasn't informed that the onsite restaurant was closed , although not run by resort. would have been nice to be told these things. In the kitchen there was no washing up utensils. Bit hard to put the dishwasher on with no powder or detergent and nothing to clean with. The bathroom did come with a beautiful spa bath, that someone had turned the nozzles up, so when I turned it on, all the water flew all over the room. but the resort itself is in a beautiful setting and relaxing as you had nothing to watch on tv except free to air.
Stayed 3 nights in Nov 2023
Response from Harmonie on 14 Nov 2023
Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the WIFI Issues and housekeeping we are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have handed your feedback to our housekeeping manager so that the issues can be investigated and have had our IT team looking into the connection issues. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Brooke on 11 Nov 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Brooke (GSA)

10/10 Excellent

Jeanette

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Harmonie on 14 Nov 2023
Thank you.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Although clean, the apartment was shabby and in need of refurbishment. The utensils provided in the kitchen were barely adequate.
Stayed 2 nights in Nov 2023
Response from Brooke on 11 Nov 2023
Thank you for taking the time to share your experience with us. We would like to apologise for the problems that occurred during your stay. Please be assured that your concerns have been forwarded to the appropriate department for further review and action will be taken to ensure the issues you experienced are corrected moving forward. We do hope to see you return sometime in the future. Best regards Brooke (GSA)

10/10 Excellent

Josh

Liked: Cleanliness, room comfort
What an amazing property, with the lagoon pool wrapping all the way around the place its really unique. Definitely bringing the kids back when its warmer.
Stayed 2 nights in Nov 2023
Response from Ethen on 9 Nov 2023
Thank you for your wonderful feedback, I'm glad use had great time at oaks pacific blue resort and we look forward to welcoming you back in the future Thank youEthen Front Office SupervisorOaks Pacific Blue Resort

8/10 Good

Kylee

Travelled with partner
Liked: Cleanliness
Love this place but a few things they have tea coffee facilities but no milk which is pointless so some small long life milk pods would be ideal . It was also our anniversary so thought something special would have been nice to have in the room when we arrived. Also some towels for the pool area would be great In the rooms.
Stayed 1 night in Nov 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your feedback regarding your recent stay with us at Oaks Pacific Blue Resort. If you experience a shortage of any milk,tea,coffee or sugar please don't hesitate to contact the reception staff so the issue can be corrected.

10/10 Excellent

Tara

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your feedback.

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
Great place to stay
Beautiful complex. We chose a room that lead out to the lagoon. We had a relaxing afternoon in the sun, water and spa. Highly recommend.
Stayed 1 night in Oct 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your lovely feedback regarding your recent stay with us at Oaks Pacific Blue Resort.

8/10 Good

Nawras, Green valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good resort, family friendly but pool is always cold and not heated.
Stayed 3 nights in Oct 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your lovely feedback regarding your recent stay with us at Oaks Pacific Blue Resort. However unfortunately, the main lagoon pool is not heated but we do have a 25-metre heated lap pool available.

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from Harmonie on 14 Nov 2023
Thank you

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your feedback regarding your recent stay with us at Oaks Pacific Blue Resort.

8/10 Good

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Excellent save bed rock hard
Stayed 2 nights in Oct 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your lovely feedback regarding your recent stay with us at Oaks Pacific Blue Resort. However, we do apologise for the inconvenience of comfort, regarding the bed.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Harmonie (GSA) on 9 Nov 2023
Thank you for your lovely feedback regarding your recent stay with us at Oaks Pacific Blue Resort.