3 outdoor pools, pool umbrellas, pool loungers

Reviews of Pestana Alvor South Beach

4 out of 5
Pestana Alvor South Beach
Praia do Alvor, Portimão

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 75 reviews" "
Rating 8 - Good. 30 out of 75 reviews" "
Rating 6 - Okay. 4 out of 75 reviews" "
Rating 4 - Poor. 3 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023

10/10 Excellent

Armando, Linden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023
Response from Antonio Almeida - Hotel Manager on 14 May 2023
Dear Mr Armando, On behalf of our entire team at Pestana Alvor South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor South Beach. Best regards,

8/10 Good

Howard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a lack of seating with shade around the pools.
Stayed 10 nights in Sep 2022
Response from Pestana Alvor South Beach on 30 Sept 2022
Dear Mr. Howard, On behalf of our entire team at Pestana Alvor South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor South Beach.Best regards, The Team at Pestana Alvor South Beach

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Good stay and even better service. The owner was very helpful and pleasant to chat with. The hotel connects to the boardwalk right next to the beach and is close to downtown Alvor. Would definitely stay here again.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Fabulous location on the beach. Close to bars and restaurants. Family friendly spacious rooms
Stayed 5 nights in Oct 2021
Response from The Team on 2 Feb 2022
Dear Guest On behalf of the entire team at Pestana Alvor South Beach, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Alvor South Beach

8/10 Good

Anthony, Pflugerville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Won’t return until we can make tea/coffee in room
Stayed 3 nights in Oct 2021
Response from The Team on 2 Feb 2022
Dear Mr. Anthony, On behalf of our entire team at Pestana Alvor South Beach, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor South Beach. Best regards, The Team at Pestana Alvor South Beach

10/10 Excellent

Clodagh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 5 nights in Sep 2021
Response from The Team on 2 Feb 2022
Dear Mrs. Clodagh, It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Alvor South Beach and to offering you “the time of your life” Kind regards, The Team at Pestana Alvor South Beach

10/10 Excellent

Saoirse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Fabulous hotel - lovely spacious rooms with wonderful outdoor area. The pool area is spacious and leads directly to the beach. Buffet breakfast was 10/10
Stayed 5 nights in Sep 2021
Response from The Team on 2 Feb 2022
Dear Mrs. Saoirse, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to Pestana Alvor South Beach, so we can have the pleasure of hosting you again to offer you “the time of your life”. Kind regards, The Team at Pestana Alvor South Beach

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel by the beach
Lovely hotel with the back gate leading onto the beach. The staff were all very friendly and helpful.Very nice pool area with a few different sunbed options and seating area. I felt the bed was too firm but my wife was fine with it.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff room cleaning was ok but could have been better also carpet in public areas was not cleaned once during our stay. Pool water liked a bit murky !
Stayed 5 nights in Sep 2019
Response from PRC on 16 Oct 2019
Dear Guest, Thank you so much for your awesome review. We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from PRC on 16 Oct 2019
Dear Guest, Thank you very much. Hope to see you again very soon, With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from PRC on 16 Oct 2019
Dear Diana, Thank you so much for your review. We hope to receive you again very soon. With my best regards, Pedro Ramalhete de Carvalho

4/10 Poor

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard beds, thin lousy towels at the pool
Looks good enough on the surface but the bed was ridiculously uncomfortable and hard. Just overall very sterile and corporate.
Stayed 2 nights in Aug 2019

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, too brief stay
Great hotel with fantastic ocean views. Lovely relaxing pool area. The G&T at check in wins you over straight away! And close proximity to the very fun town of Alvor a big plus too.
Stayed 1 night in Jun 2019
Response from PRC on 7 Jul 2019
Dear Shane, Thank You so much for your fantastic review. We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Aussie, Truro, Cornwall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!... Staff were super nice and the hotel was beautiful and very clean.
Stayed 4 nights in May 2019
Response from PRC on 12 Jun 2019
Dear Ausie, Thank you so much for your kind review! We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the best location in alvor. Easiest access to the beach. The hotel is not old but starting to show wear and tear in the bathrooms. Pools are not heated so water can be chilly on a lot of days. Breakfasts are ok, they do the job but pretty basic selection. Staff are excellent, very friendly and accommodating.
Stayed 4 nights in May 2019
Response from PRC on 5 Jun 2019
Dear Guest, Thank you so much for your kind review. We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxed hotel, wanted for nothing, incredibly friendly and helpful staff, great location
Stayed 7 nights in May 2019
Response from PRC on 4 Jun 2019
Dear Guest, Thank you so much for your fantastic review. All our team, do our their very best to receive all our guests the best way possible. We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the style of ghe property and its proximity to the local beach. The pool area is very well designed and zoned around two great pools. The vibe is peaceful and relaxing. Breakfast is mixed: great selection of fresh fruits, bread and eggs to order; otherwise very processed. No fresh orange juice (in Portugal!!). After 3/4 years, some general re-painting required but hotel us very clean and staff very welcoming.
Stayed 6 nights in May 2019
Response from PRC on 4 Jun 2019
Dear Guest, Thank you so much for all fantastic words, they will be shared with all our team. We hope to receive you again very soon. With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from PRC on 21 May 2019
Dear Sylvia, Thank you so much! With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend this hotel enough. The facilities were excellent, the staff were helpful and friendly, and only a stone's throw from the beach and local town. I would definitely return in the future.
Stayed 5 nights in May 2019
Response from PRC on 21 May 2019
Dear Guest, Thank you so much for your fantastic review! We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mark (Cheshire)
Great location on the beach and walking distance to many bars and restaurants - suitable for all ages and tastes....Can have a quiet or relatively lively holiday. Hotel was good and staff were pleasant and helpful/attentive - especially Sara on the bar who was exceptional - professional yet always happy to chat take an interest in all the guests
Stayed 5 nights in May 2019
Response from PRC on 11 May 2019
Dear Mark, Thank you so very much for your fantastic review! All our team will be very happy with your words, especially Sara. We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Quirky hotel- perfect location
Stayed 3 nights in May 2019
Response from PRC on 8 May 2019
Dear Philip, Thank you so much for your review. We hope to receive you again very soon. With my best regards, Pedro Ramalhete de Carvalho

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the modern decor and contemporary lay-out of the building, attractive and unusual being a low-level height as opposed to the other hotels in that area. Spacious and comfortable bedroom, nice touch having complimentary water a soft drinks available in the room.
Stayed 3 nights in Apr 2019
Response from PRC on 23 Apr 2019
Dear guest, THank you so much for your kind words. We hope to receive you again very soon, With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from PRC on 3 Oct 2018
Dear Kristen, Thank you so much. Best regards, Pedro Ramalhete de Carvalho

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean and convenient but service is average
Rooms are clean and location in great. Access to a nice beach. Staff wasn’t as resourceful as I would have expected in making recommendation for restaurants and things to do around town. The bed and pillows were not comfortable at all.
Stayed 4 nights in Jun 2018
Response from PRC on 2 Jul 2018
Dear Guest, Thank you for your review. All the staff try to help our guests n the best way possible, either way we are going to improve the knowledge of the are to all the staff. with my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAULTLESS
Superb hotel and wonderful holiday. The hotel was recommended by a friend and we have no hesitation whatsoever in recommending it to others. The next time we go to Alvor we will definitely stop here again.
Stayed 7 nights in Jun 2018
Response from PRC on 2 Jul 2018
Dear David, Thank you so much for your kind review! We hope to see you again very soon. With my best regards, Pedro Ramalhete de Carvalho

10/10 Excellent

Peter

Liked: Staff & service, room comfort
Quirky Spot
Retro hotel conveniently positioned adjacent to the beach with private access. Interior had suffered abuse and the breakfast wasn’t as good as I expected.
Stayed 4 nights in Oct 2017

8/10 Good

Natalie, London

Liked: Cleanliness, room comfort
Nice modern hotel
Nice modern hotel great location but wouldn't say it's baby friendly there is no kettle or microwave in the room. When I asked reception if I could borrow a kettle or microwave for my stay at the hotel the man at reception answered that I can go and buy one to put in my room which I found was not helpful at all but when I got back to my room a different staff member rang me to say I could use the microwave in the hotel kitchen when was helpful but meant I could pass the bottles to the staff to put in the microwave to be sterisled. However I don't think this is hygienic so I would suggest putting at least a kettle in the rooms. Also none of the pools were heated and it was too cold to put my baby in the pool which was a shame. We got gin and tonic on arrival which was a lovely treat. Would recommend to adults without kids. Also SEA restaurant is very over priced and voucher is misleading when says hotel guests get 5-10% off as it means 5% which still works out more expensive then any other restaurant and food quality is not good. Land view is terrible as we couldn't use our balcony due to the garden growing right up into our balcony which had too many insects.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday with my teenage son
Fabulous week away at South Beach with my 14 year old son.... Boat trip... Dancing Swimming Hanging out Ball games Time to chill
Stayed 7 nights in Aug 2017
Response from DB on 25 Aug 2017
Dear client, Thank you for your amazing feedback, it gave us great joy to know what a pleasant experience you and your son had at Pestana Alvor South Beach. We are very fortunate with our situation over the beach and near the village of Alvor and all the attractions in the area, and also for having guests like yourself. It was a pleasure to have you as our guest and we hope that you will return. Kind regards Daniela Bargado - Unit Supervisor

10/10 Excellent

Jay, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Loved our stay only thing is there is not a gym inside which has been the case in other hotels however I found a public one 10mins walk away! Other than that a very enjoyable holiday and will definitely be coming back.
Stayed 5 nights in Aug 2017
Response from DB on 24 Aug 2017
Dear Mr. Jay, Thank you for your nice review, it makes us feel very proud to read such nice words about our hotel. It was a pleasure to have you as our guest and we are looking forward to your return. Kind regards Daniela Bargado - Unit Supervisor

10/10 Excellent

Kitt, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a good location
First trip and enjoyed it, a little light on staff sometimes however would love to come back and stay a little longer next time!
Stayed 5 nights in Aug 2017
Response from DB on 24 Aug 2017
Dear Kitt, Thank you for your nice review. Our daily work compensates when we read that you enjoyed your holidays, that’s our main objective! It was a pleasure to have you as our guest and we hope that you will return. Kind regards Daniela Bargado - Unit Supervisor

10/10 Excellent

Kim, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second year we have visited!
This is the second year we have stayed here and we plan on coming again next year! This is not normally something we do however this hotel is nearly perfect and even in peak season doesn't feel overcrowded and enables us to fully relax
Stayed 5 nights in Aug 2017
Response from DB on 24 Aug 2017
Dear Mrs. Kim, we feel really touched by the "nearly perfect" comment - thank you so much! All our daily work is made bearing in mind the comfort of our guest, and it is very rewarding to read how much you enjoyed your holidays. It was a pleasure to have you as our guest and we are looking forward to your return. Kind regards Daniela Bargado - Unit Supervisor

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really is the time of your life!
This place is amazing! Breakfast was brilliant, loads of choice. Pool area is really chilled. Had an amazing massage, all in all a totally brilliant place and I'd highly tecommend
Stayed 3 nights in Jul 2017
Response from Guest Service Manager on 22 Aug 2017
Dear Mrs. Carol, Thank you for your very nice review and recommendation, we are pleased that you had "the time of your life" and enjoyed your holidays and a massage in our SPA. It was a pleasure to have you as our guest and we will be pleased if you return. Kind regards Daniela Bargado - Unit Supervisor

8/10 Good

German

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent for beach vacations
A great hotel for an european beach vacations. New, modern, trendy south beach hotel like the Miami ones. The service was awesome the facilites are excellent. In front of the beach, and close to downtown. I enjoyed my relaxing vacations too much. Only downturn is the housekeeping.
Stayed 11 nights in Jul 2017
Response from Guest Service Manager on 9 Aug 2017
Dear Mr. German, Thank you very much for staying with us and for the the time taken to share with other travelers your feedback and your experience with us. It made us feel very glad and we shared your comment with our team. It was a pleasure to have you as our guest and we hope that you will return. Kind regards Daniela Bargado - Unit Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Modern hotel on the Beach
Absolutely loved this hotel. Its right on the beach and very modern in decor. Breakfast was very good with a great selection of breads , meats, cheeses. hot food etc. Alvor centre is about a 15 minute walk.Staff are very friendly and accommodating.
Response from General Manager on 29 Sept 2016
Dear client, Thank you for you very positive review, it is to give our guests experiences such as yours that we work every day, your kind words will be shared with the team. It was a pleasure to have you as our guest and we hope that you will return. Kind regards Pedro Parracho - Unit Supervisor

8/10 Good

Debbie, Kent

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel on the beach.
The hotel is nice, very modern. The restaurant was very disappointing, food very poor. Most of the staff are very friendly (reception staff always helpful) apart from the luggage/door man who rude when asked to see why the air conditioner wasn't working. Always lots of sun loungers available.
Response from Bargado on 29 Aug 2016
Dear Mrs. Debbie, Thank you for sharing your opinions regarding your stay at the Pestana Alvor South Beach. All clients’ feedback are very valuable for management to understand and measure customers satisfaction. We aim to please, we regret we were not able to meet your expectations, all the concerns you raised will be discussed in our team meeting, as our main objective is to try and give our guests the best treatment we can. It was a pleasure to have you as our guest and we hope to have an opportunity in the future to welcome you again in our unit. Kind regards Daniela Bargado - Unit Supervisor

8/10 Good

gaf, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New boutique hotel close to beach
The hotel was lovely and the staff were very friendly. Some of the rooms on the second floor are quite small and don't have a balcony.
Response from Bargado on 21 Jul 2018
Dear “gaf”, Thank you for taking the time to share with us your comments and views, which we shared with our team. All clients’ feedback are very valuable for management to understand and measure customers satisfaction. We aim to please, and all our daily work is made bearing in mind our guests. It was a pleasure to have you as our guest and we hope to have an opportunity in the future to welcome you again in our unit. Kind regards Daniela Parracho - Unit Supervisor

6/10 Okay

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
nice modern hotel with a south beach vibe
this is a nice modern hotel on the beach. the disappointement was that i booked a land view suite. its not a suite at all but a small hotel room with a very small front room with a futon in front and the landview is a drag. i asked to changed multiple times and they told me next available but mgmt was clearly playing me. poolside rooms did come up but they always seemed to forget us, the real reason is that the landview suites are overpriced and hard to move. so i recommend it, but go poolside and dont get a suite unless you are bringing a child or two and dont want to spend on two rooms. with 2 adults and 2 kids however the suite will be tight
Response from DB on 19 Jul 2016
Dear Mr. Joshua, Thank you for your nice and honest review. We will work in your opinions, they are very valuable for management to understand and measure customer’s satisfaction. It was a pleasure to have you as our guest and we will be pleased if you return. Kind regards Daniela Bargado - Unit Supervisor

8/10 Good

Yee, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky hotel with great location
Very funky and modern hotel with staff dressed casually in jeans a la Miami style. Very relaxed atmosphere with the dining/reception/bar areas in one space. No formal restaurant but I think there is tapas like snacks. Breakfast was good with both cold and hot selections. The hotel was very quiet whilst we were there because of the low season. There are three small pools facing the beach/sea which were not in use due to the season. The room was spacious with a nice bathroom that has a rainfall like shower head. There is no wardrobe but a shelving unit that includes space for hanging clothes - if you stay more than a week, there might not be enough space for all your clothes, either hanging or folded. We were there only 5 nights and found it adequate. The hotel is about 10 minutes walk to the nearby Alvor fishing village for bars and restaurants. Golf courses nearby and as a Pestana guest, you get a decent discount on the green fees which we took advantage of. I can see the hotel being very busy in the summer months and would probably suit younger people then. As a middle-aged couple, we thoroughly enjoyed the quietness of the low season and going to the bars/restaurants for atmosphere but then returning to a peaceful night's sleep in a quiet hotel. I would recommend this hotel and return there for its funkiness, location and accessibility to the Pestana golf courses in the Algarve. The welcome G&T was very nice as was the complimentary soft drinks in the room.
Response from Bargado on 16 Jul 2016
Dear Mr. Yee, Thank you for your nice and honest review. All clients’ feedback are very valuable for management to understand and measure customers satisfaction. It was a pleasure to have you as our guest and we hope that you will return. Kind regards Daniela Bargado – Unit Supervisor

8/10 Good

Alain, Paris, FRANCE

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new small resort
Very friendly and helpfull staff !! Good situation close to the beach....
Response from Bargado on 14 Jan 2016
Dear Mr. Alain, Thank you for your nice and honest review, we shared it with our team and everybody is very proud of your comments. It was a pleasure to have you as our guest and we will be pleased if you return. Kind regards Daniela Bargado – Unit Supervisor

10/10 Excellent

Janette, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous modern hotel on the beach
Rooms were excellent I especially liked that the hallway was carpeted which made the holiday very peaceful and enjoyable. Very modern new hotel and very laid back although staff were very attentive to any requests regarding comfort of guests
Response from Bargado on 14 Jan 2016
Dear Mrs. Janette, Thank you very much for your nice review, we truly appreciate it. It was a pleasure to have you as our guest and we hope that you will return. Kind regards Daniela Bargado – Unit Supervisor

6/10 Okay

Karen, Spain

Liked: Cleanliness, staff & service
Disappointed
I was really looking forward to our stay at this new hotel however was very disappointed with our room - it may be I misunderstood the description however I did not expect a thin stairway UP to the room when we entered the door. The room is all open plan and hanging space for clothes was lacking. Breakfast was average and housekeeping was poor. We had to make do with change of towels one day as it was 4pm and still no clean. Maybe some teething problems as newly opened but would not rush back sadly. Also felt like the local tourist attraction as many people walk past to take photos as very little privacy round pools.
Response from Bargado on 14 Jan 2016
Dear Mrs. Karen, Thank you for your review. We regret that we didn’t fulfill your expectations. Our goal is to improve and we will take in consideration your opinions. Hope to see you again, Kind regards Daniela Bargado – Unit Supervisor

10/10 Excellent

Cindy , Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Overall a fantastic hotel and will come back again soon.
Response from Bargado on 14 Jan 2016
Dear Mrs. Cindy, Thank you for your comments, it was a pleasure to have you as our guest. Your opinion will be taken in consideration. We hope that you will return. Kind regards Daniela Bargado – Unit Supervisor

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enregistrement rapide et facile Très bon restaurant
Stayed 2 nights in Oct 2023
Response from Antonio Almeida - Hotel Manager on 7 Nov 2023
Bonsoir cher Denis,Notre réponse précédente n'a pas été acceptée par le site Web d'Expedia, mais ce fut un plaisir pour nous de vous compter parmi nos clients et nous apprécions vos commentaires positifs. Nous espérons vous voir la saison prochaine dans notre magnifique Pestana Alvor South Beach.Antonio Almeida - Directeur de l'hôtel

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Antonio Almeida - Hotel Manager on 7 Nov 2023
Boa tarde Caro Pedro,A nossa resposta anterior não foi aceite pelo site da Expedia, mas da nossa parte foi um prazer te-lo como nosso Cliente e agradecemos o seu fedd back positivo. Esperamos ve-lo na próxima època no nosso maravilhoso Pestana Alvor South Beach.Antonio Almeida - Hotel Manager

8/10 Good

Gabriela, Remagen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige Lage direkt am Meer, schöne Anlage, von Zimmern im ersten Stock wunderschöner Ausblick. Nur wenige Zimmer - drei Pools. Stadtzentrum von Alvor ist fußläufig erreichbar. Genügend Parkplätze vorm Hotel. Keine Animation. Poolliegen teils arg verschlissen und verdreckt, ebenso Sonnenschirme. Abdeckung der Überläufe am Pool defekt (Verletzungsgefahr!). (Laute!) Ballspiele im Pool wurden trotz Verbots nicht unterbunden! Schlafcouch in Suite verschmutzt. Keine Ablagen, keine Haken im Zimmer. Bei Gummilippe an Glasaufsatz Badewanne fehlte ein Stück - Boden im Bad stand unter Wasser. Kaffee beim Frühstück ungenießbar. Völlig überteuerte Getränkepreise!
Stayed 4 nights in Sep 2023
Response from Antonio Almeida - Hotel Manager on 30 Oct 2023
Sehr geehrte Frau Gabriela,Im Namen unseres gesamten Teams von Pestana Alvor South Beach möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Ihre Meinung ist entscheidend für uns, um uns kontinuierlich zu verbessern, um die Bedürfnisse, Vorlieben und Erwartungen unserer Gäste zu erfüllen.Es freut uns zu hören, dass Sie Ihren Aufenthalt im Pestana Alvor South Beach insgesamt genossen haben. Gleichzeitig möchten wir uns entschuldigen, dass wir in einigen Fällen Ihre Erwartungen nicht vollständig erfüllen konnten und möchten deshalb auch für die entstandenen Unannehmlichkeiten um Verzeihung bitten. Wir haben Ihre Anmerkung mit unserem Team geteilt, um sicherzustellen, dass solche Sitautionen künftig vermieden werden.Wir wünschen Ihnen alles Gute und würden uns freuen, wenn Sie unser Pestana Alvor South Beach dennoch bei der Planung Ihrer nächsten Reise wieder berücksichtigen würden, um Sie von unserem eigentlichen Standard zu überzeugen.Herzliche Grüße,Antonio Almeida - Hotel Manager

4/10 Poor

SARA

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staff precisa de Formacao
Serviço com baixíssimo nível de Formacao. Funcionários completamente descoordenados sem ninguém que soubesse coordenar a equipa. Apesar de hotel ser bom em termos de instalações, o quarto onde ficamos tinha imensas formigas! E o staff não conseguiu resolver. Piscinas ótimas, mas a pequena das crianças nao tinha o sistema de limpeza ativo. Localização ótima.
Stayed 4 nights in Apr 2023
Response from Antonio Almeida - Hotel Manager on 11 Apr 2023
Cara Sra. Sara Martins, Gostaríamos de lhe agradecer por nos ter dado a sua opinião sobre a sua estadia recente. A sua opinião é fundamental para podermos melhorar os nossos serviços.Lamentamos por não termos correspondido às suas expetativas relativamente ao seu alojamento. Tomámos imediatamente medidas e estamos já a trabalhar em estreita colaboração com as equipas da limpeza e manutenção com vista a aumentar os controlos de agentes externos (formigas) a todos os alojamentos previamente à chegada dos Hóspedes, a fim de evitar este tipo de incómodos no futuro.Foi um verdadeiro prazer acolhê-la e esperamos que nos dê uma nova oportunidade para a receber no nosso Pestana Alvor South Beach e dessa forma, recuperar a sua confiança no futuro.Cordialmente,

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Hotel
Perfect location and as the name says, directly on the Beach. Very friendly and helpful staff. Fresh and delicious breakfast. We stayed at "the loft" with sea view, cool room but without balcony. We will be back!
View from our bed
Stayed 7 nights in Oct 2021
Response from The Team on 2 Feb 2022
Dear Mr. Morten, We were delighted to hear that your recent stay at Pestana Alvor South Beach was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Alvor South Beach for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Alvor South Beach

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021