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Reviews of bnapartments LoftPuzzle

3 out of 5
bnapartments LoftPuzzle
Largo dos Lóios, 15, Porto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 101 out of 155 reviews" "
Rating 8 - Good. 46 out of 155 reviews" "
Rating 6 - Okay. 6 out of 155 reviews" "
Rating 4 - Poor. 2 out of 155 reviews" "
Rating 2 - Terrible. 0 out of 155 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Excellent stay in Puerto city center
The check in process had a few bumps, but I think it was due to not being able to receive the communications from the property since I was traveling that day; which is critical, since no one is on site and has to meet you there to let you in and get you checked in. Once we got past that hurdle, the place was great and the location is phenomenal, very close to everything per.
Stayed 3 nights in Nov 2023

10/10 Excellent

Patricia, Kanata

Stayed 1 night in Sep 2022

8/10 Good

Carl

Liked: Cleanliness
Newly refurbished, central apartment.
Nice new apartment, super central. Corridor noise travels straight into the apartment under front door. No cutlery in the kitchen, so couldn’t actually cook without buying new cutlery... Balcony was not clean. Balcony overlook directly onto the intercontinental hotel plant room, which was noisy and pushed heat up to the balcony.
Stayed 7 nights in Sep 2020
Response from Rocha da Silva on 14 Oct 2020
We are grateful for your comment Cutlery is in the kitchen cabinet drawer, under the water heater

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent find!
Wonderful location. Close to the train station , shopping, restaurants and sites! Check in a breeze!
Stayed 1 night in Feb 2020

10/10 Excellent

Vianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Excellent location and service. Check in was super efficient. Studio is Very comfortable for 4. Only negative is that you have to walk up 1 flight of stairs to lift landing w luggage. Pillows too soft. But overall great value for money and I would definitely stay here again if I visit porto.
Stayed 2 nights in Dec 2019
Response from Pedro Santos on 16 Dec 2019
Hello, Thank you for your review. Best regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Pedro Santos on 5 Dec 2019
Hello, Thank you for your review. Best regards,

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Pedro Santos on 3 Dec 2019
Hello, Thank you for your review. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cube with the bathroom and kitchen in the middle of the room is creative but perhaps it needs a few more shelves to be efficient.
Stayed 3 nights in Nov 2019
Response from Pedro Santos on 19 Nov 2019
Hello, Thank you for your review. Best regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Pedro Santos on 20 Oct 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy loft in Porto
Great location, in the heart of Downtown. Recently remodeled, great service. A bit noisy at night with the garbage trucks but other than that, I would totally recommend.
Bedroom view

Bedroom view
Stayed 2 nights in Sep 2019
Response from Pedro Santos on 1 Oct 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Shahin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Everything is small but good enough ,bath was small and remind you rest room in flight but modern decorated . He was waiting for us and checking was very fast. Location is really best in Porto,I think if I come Porto I stay again in this flat
Stayed 2 nights in Sep 2019
Response from Pedro Santos on 15 Sept 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment is close to everything! It’s very clean and great ameneties!
Stayed 2 nights in Sep 2019
Response from Pedro Santos on 15 Sept 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Hjalti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Pedro Santos on 1 Aug 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Ilknur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great! Location is perfect! Clean apartment! Staff is very helpful, kind and lovely ..
Stayed 1 night in Jun 2019
Response from Pedro Santos on 1 Jul 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Di

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything its been great! Nice stylish apt! Perfectly located
Stayed 2 nights in May 2019
Response from Pedro Santos on 27 May 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Pedro Santos on 8 May 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was superb and the design is modern and spacious. But the hot water didn’t work consistently and showering was a bit cold and uncomfortable. The pillows were lumpy. Elevator only at level 1 and not ground level
Stayed 2 nights in Apr 2019
Response from Pedro Santos on 4 Apr 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
You can't beat the location. everything there was in close proximity. restaurants, hop on, hop off bus, the train station, you name it. The apartments are nice and clean. The only problem that we encountered was the WiFi. it did not work properly and on our last day we even had to call the property management, they came and fixed it for us. And one suggestion that I have to say - for someone with limited mobility to get to the first floor where the elevator is located can be a problem, so if you have difficulties walking up the stairs, it may not be for you. Otherwise, great property. I would stay there again.
Stayed 3 nights in Mar 2019
Response from Pedro Santos on 24 Mar 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services, clean and spacious, will stay again
There are a lot of good things about this apartment, friendly and helpful check-in staff, perfect location, clean, spacious. My only recommendation for improvement is to put a sign at the main entrance as it is not a hotel, no front desk service and the entrance is pretty easy to miss.
Stayed 3 nights in Mar 2019
Response from Pedro Santos on 17 Mar 2019
Hello, Thank you for your review. Best regards, Pedro Santos

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Pedro Santos on 16 Jan 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Joo Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well designed Apartment
Very well organised and equipped apartment in the heart of Porto, very good value for the money with modern designed.
Stayed 2 nights in Dec 2018
Response from Pedro Santos on 6 Jan 2019
Hello, Thank you for your review. Best regards, Pedro Santos

8/10 Good

Jojo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location apartment
Great location whereby walking distance fleas than 2 MIn) to NEwYear celebration venue. But it is kind of. Noisy at night as it is along roadside and above a cafe and surrounded by restaurant
Stayed 2 nights in Dec 2018
Response from Pedro Santos on 2 Jan 2019
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Pedro Santos on 5 Dec 2018
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Landy, Fl, us

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cube concept of the apartment. It uses so well the small space that makes the apartment feel roomier. Our host Fatima was great, and very attentive. The apartment is close to Sao Bento station which is perfect if you are arriving via train or plane, since it's just a couple of minutes walk to the apartment. Also, means is very centric and close walks to everything in Porto. Would definitely stay there again.
Stayed 4 nights in Nov 2018
Response from Pedro Santos on 5 Dec 2018
Hello, Thank you for your review. Best regards, Pedro Santos

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but staff was not helpful and no service mind. We have huge luggages and the elevator is not available on the ground floor. We didn’t expect someone to carry the luggages for us but at lease should offer some help.
Stayed 2 nights in Nov 2018
Response from Pedro Santos on 18 Nov 2018
Hello, Thank you for taking the time to comment on your stay at bnapartments. We regret that the service did not live up to your expectations, so please accept our sincere apologies. At bnapartments, we always strive to provide the best quality of service for our guests' stays, so Your opinion is very important to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we thank you for your feedback and hope to regain your confidence for your next stay. In the hope of welcoming you soon Best regards, Pedro Santos

10/10 Excellent

Will, Calgary, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place to stay, with lots of space, amazing location, and helpful staff!
Stayed 1 night in Nov 2018
Response from Pedro Santos on 18 Nov 2018
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto plus ❤️
Great city, apartment in great location...easy walk to the cathedral and metro and round the corner from the avenue where you get the hop on hop off open top tourist bus...excellent stylish property with very friendly staff
Stayed 4 nights in Sep 2018
Response from Pedro Santos on 25 Sept 2018
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ....apartment,location,staff!
We had 3 apartments in this unique concept “puzzle” apartment which still maintained its European charm in an old remodeled building. It is located in the center of the Porto attractions. Fatima greeted us and explained the puzzle. She was exceptional and gave us lots of extra info on Porto. Can’t wait to go back to Porto and would not stay anywhere else!
Stayed 4 nights in Jun 2018
Response from Pedro Santos on 28 Jun 2018
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Jaaco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Porto
Amazing stay in a great location. Highly recommended
Response from Pedro Santos on 9 May 2018
Hello, Thank you for your comments. Best regards, Pedro Santos

10/10 Excellent

MARY GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, great location!
This place is amazing! It's at the center of the attractions, very near the metro & convenient. The bed is comfortable and the kitchen amenities are all in great condition. It is also worth noting that it's unique design is very functional yet still homey and warm. It's unlike a service apartment so they don't provide daily housekeeping or cleaning services, so you have to keep the place tidy, make your bed, dishes, etc. and most importantly throw your trash whenever heading out. We met up with Fatimah and she's very detailed and helpful. We had a great time & won't hesitate to stay again!
Response from Pedro Santos on 21 Mar 2018
Hello, Thank you for the review. Best regards, Pedro Santos

10/10 Excellent

Shaima, Mississauga, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment across from the train station
This hotel was perfectly located for exploring Porto. It was clean, comfortable, and had a fully equipped kitchen, a nice balcony, and all the required amenities, including a crib, high chair and tub for our baby daughter. Fatima was very helpful during and after check-in and made great recommendations in terms of what to see and where to eat/shop in Porto. Would not hesitate to stay here again.
Stayed 3 nights in Oct 2017
Response from Pedro Santos on 8 Nov 2017
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Ayanthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Hello, Thank you for your review. Best regards, Pedro Santos

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bnapartments loft puzzle
Wonderful really large apartment with a great set up inside including kitchen, dishwasher and fridge. We had a balcony overlooking the city for a nice glass of wine. There was a sofa sleeper so the room could accommodate more than a couple. The check -in host was waiting for us on our arrival and explained the amenities and how to use them. Also helped us with tips around the city. Great location right around the corner from the metro and train station. Also a great street called rua de Flores around the corner with unique shops and restaurants which led to the river with about a ten minute walk. Would definitely recommend it as the most comfortable place we stayed during our 2 months in Europe.
Stayed 3 nights in Oct 2017
Hello, Thank you for your review. Best regards, Pedro Santos

6/10 Okay

Ardey, CA

Liked: Room comfort
Spacious room
It is spacious, bed is comfortable and clean though small but other than its alright. The only concern is the bathroom which doesn't have enough lighting and the stain on the floor and the smell from the shower and also the stain on the sofa which is not pleasing at all. The area is very accessible to all tourists spot.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect studio in the heart of Porto
The studio apartment was fantastic the moment we booked, where the hosts helped with queries pre-arrival, and the check in process also was fantastic. The apartment is neatly compact with everything well hidden but doesn't feel small at all, with large windows letting lots of light in. The room felt very modern, the kitchen includes everything you need, and bathroom fully equipped too. The building is in a fantastic location that let us travel easily around by foot and then to the train station to make our way to our next destination (Lisbon). Overall nothing else we could have wanted from the apartment, would recommend!
Stayed 2 nights in Jul 2017

10/10 Excellent

Juan G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Located just around the Sao Bento train and metro station it was an excellent choice to walk around or move within Porto easily. Clean spacy apartments with full kitchen and bathrooms. The one we got had no AC, but had fans which made it comfortable at night to sleep in mid June.
Stayed 2 nights in Jun 2017

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing place to stay, in the BEST area! This was such an awesome apartment.
Stayed 3 nights in May 2017

10/10 Excellent

Hara

Liked: Cleanliness, property conditions & facilities, room comfort
worthy to stay
Good location and good condition of studio

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within easy walking distance of port and old town. Apartment was ideal for 3 night stay with friendly staff, had booked airport taxi both ways with the staff before we arrived and made the transfer to and from the airport hassle free. Porto is a great city break destination.

10/10 Excellent

JIA-MIN

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and comfortable room design
Impressive room design with comfort. A lot of small shops nearby and historical buildings around. As a foreigner to have two nights getwaway from normal life, it was a good experience to stay in the apartment.

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+: Centrally located apartment with spacious room - : noisy at night especially over the weekend

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!

10/10 Excellent

Tina, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property!!
Fatima was great!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent, accomidating and helpful with advice for local restaurants and attractions. Our only issue was the hotels.ca website states there is air conditioning but there wasn't any! Extremely hot while we were there. The hosts offered a reimbursement for one night if we changed hotels but this was peak season and there weren't any options. Also the apartment has a lift but only from the first floor, not the main floor lobby.

8/10 Good

laura

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Comodo e ben arrivato. Purtroppo pieno di polvere, evidente polverr sopra cucina e armadio... E noi siamo soggetti allergici. L host disponibile. Posizione fantastica
Stayed 2 nights in Nov 2023

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Ein schönes Apartment inmitten von Porto, trotzdem sehr ruhig- wir hatten die Fenster/Balkon zum Innenhof. Die Wohnung verfügt über alles, inklusive Klimaanlage. Wir wurden sehr nett empfangen und auch extra Fragen zur Umgebung und Restaurants wurden ausführlich beantwortet. Würde ich wieder buchen.
Stayed 7 nights in Jul 2023

8/10 Good

Virginia

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Lugar ótimo! Mas há uma obra do metrô em frente!
Achamos a localização ótima! Tirando uma obra gigante que há do metrô na calçada da acomodação, que não é mencionado e nem mostrado nas fotos! Vc chega achando que ficará numa linda rua! Porém se depara com um buraco imenso! Impossível abrir as janelas, e não há ar condicionado! No verão é bem quente por ali! A limpeza deixou a desejar, uma pena pois a acomodação é super bonita e os móveis de alta qualidade!
Stayed 2 nights in Jun 2023

8/10 Good

liliana

Travelled with family
Liked: Cleanliness, room comfort
Recomendable
Excelente ubicación, el apartamento muy práctico, comodo, limpio y bonito. El único detalle es que se escuchan los ruidos del edificio.
Stayed 2 nights in Oct 2022

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness
Bien pero no lo suficiente.
La ubicación excepcional,el apto limpio y espacioso,las camas normalitas (colchón de muelles)aunque la ropa de cama muy suave. Lo peor las obras del metro en la plaza en la que se encuentra,ya que no nos permitió disfrutar de la estancia como hubiéramos deseado,estábamos en un primero y no podíamos abrir las ventanas por ruido,suciedad y por la indiscreción de tener allí mismo a los obreros.También había que dar mucho rodeo para ir a sitios cercanos porque la calle estaba cortada.
Stayed 5 nights in Aug 2022

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place in the very heart of Porto. The studio is beautiful, full of light and very quiet at night because it faces a big courtyard. Beautiful view and very close to metro. I strongly recommend *****
Stayed 1 night in May 2022