Rooftop terrace

Reviews of CasaBlanca Hotel

3.5 out of 5
CasaBlanca Hotel
316 Calle Fortaleza, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 694 out of 1120 reviews" "
Rating 8 - Good. 243 out of 1120 reviews" "
Rating 6 - Okay. 107 out of 1120 reviews" "
Rating 4 - Poor. 47 out of 1120 reviews" "
Rating 2 - Terrible. 29 out of 1120 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some rooms did not have windows facing outside. Other than that, wonderful stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Staff was amazing! Loved every minute of our stay with my 10yo daughter. Jacuzzi’s and stones baths we so relaxing. Excelente!!
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very funky…in a good way.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness
Great area
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in heart of Old San Juan. Close to everything: dining, shopping, historical fort. Facility includes 3 jacuzzis and 3 stone bath tubs yo be fulled. Also has breakfast/lunch menu.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

irene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a lot of walkable things to do. Breakfast was so good. Staff was very nice.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was very nice
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

4/10 Poor

Ahmed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you for taking the time to share your feedback. We apologize for any shortcomings you experienced during your stay. We value your input, and we will use it to make improvements to enhance the guest experience. If you have any specific concerns or if there is anything we can do to address your issues, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Santos

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Michael

Liked: Staff & service
The staff is great, and the location is right in the middle of everything, with lots of restaurants nearby. But our room 1c south, was on the first floor right next to the road and we heard everything, with passing g motorcycles, cars and garbage trucks. We found it very loud and difficult to sleep The bed was also somewhat uncomfortable.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Breanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely amazing staff, area, and beautiful room. almost no complaints, the only thing is the room was pretty small and we had a king sized bed. but this was a very little problem, everything else made up for it! highly recommend
Stayed 4 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely hotel, excellent staff and great location.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience. The rooms were beautiful and comfortable, the terrace was peaceful and relaxing and a great view of the city, the staff were all extremely friendly and this is right in the heart of old san juan. Absolutely loved our experience here!
Stayed 2 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Karol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! They are organized and work so hard to ensure a nice stay!
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Convenient to cruise terminal and major sites in Old Town.
Stayed 1 night in Dec 2023
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Daaiyah, LongBeach

Liked: Staff & service, property conditions & facilities
Beautiful, well kept hotel convenient to dining, shopping and sightseeing.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Melissa, Orlando

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The property was good for the convenience of being close to the port. We only stayed one night. The room was pretty small, but it was clean and did what we needed it to do. Checking in was alittle chaotic waiting. They let us hold our bags and then we left for lunch and came back and was able to check in. All and all it was fine.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Mariam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Casablanca Hotel in Old San Juan, Puerto Rico, and it exceeded all of my expectations. From the moment I stepped through the doors, I was greeted by the most amazing front desk staff who made me feel right at home. The hotel boasts a variety of delicious restaurants both within and around its premises, offering a tantalizing array of culinary delights that cater to every palate. One of the highlights of my stay was discovering the stunning hidden gem speakeasy bar tucked away within the hotel. The ambiance was impeccable, and the bartender crafted the most exquisite cocktails that left me wanting more. And let's not forget about the rooftop oasis, complete with hot tubs and clay baths. It was the perfect place to unwind and take in the breathtaking views of Old San Juan. Throughout my stay, I was struck by the warmth and hospitality of the locals, who made me feel welcome at every turn. And I felt completely safe exploring the area, thanks to the hotel's excellent security measures. Overall, my experience at the Casablanca Hotel was nothing short of magical. I can't wait to return and experience its charm all over again. Five stars all around!
Stayed 3 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had a first floor/basement room, felt like I was in a jail cell. This place certainly did not go out of their way for anything. My brother’s room did not have a working toilet, 4th floor, he was told he could use the bathroom in the lobby, oh, the elevator was broken for a time so the stairs were the mode of movement. He asked for a bucket in order to flush the toilet and was denied. Won’t be back there.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
We're sorry to hear about your disappointing experience. Please accept our sincerest apologies for the inconvenience with your room and your brother's toilet issue. We will investigate these matters further to ensure immediate improvements are made. Additionally, we offer rooms with balconies and windows for a more enjoyable stay. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 Excellent

paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel right in old San Juan amid all the shops and restaurants. Very walkable to all the beautiful sites in old San Juan . Staff and service were great and bonus hound on the roof!!!
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Mary, Milford

Travelled with family
Liked: Cleanliness, staff & service
The hotel is located within walking distance of many attractions. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great stay here. Great location and the hotel is adorable. No windows in some rooms so keep that in mind.
Stayed 4 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

JR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unfortunately in the noisiest room in the place, but it was a great spot.
Stayed 2 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Felix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casablanca is nestled in the Heart of San Juan, easy to get to the Fortress, La Pearla and other gems. You will never not experience great food as each spot, slays! 24 hour access to both the Jacuzzi and Tubs on their Smoke friendly Roof was the cherry on top of a staff that serves from their hearts. Would def stay again. 10/10 recommended!
Stayed 3 nights in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jorayn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay here as I felt like the hotel really caught the essence of the movie, Casablanca. It was a really busy check-in and staff kept their heads and smiles at the same time. The hotel is walk-able to the water as well as numerous restaurants. I would love to stay there again.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, recommend. No on site parking but garages are close, no worries
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Yashaswini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, walkable from most places in Old San Juan.
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Mika, Parma Heights

Travelled with partner
Liked: Cleanliness
Good location, walkable everywhere. There weren’t any pool on the roof level, just jacuzzi and stone tub.
Stayed 3 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

4/10 Poor

Loreesa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you for taking the time to share your feedback. We apologize for any shortcomings you experienced during your stay. We value your input, and we will use it to make improvements to enhance the guest experience. If you have any specific concerns or if there is anything we can do to address your issues, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Robert

Travelled with partner
Great location. Rooms were very small and dark. Desperately needs more lighting.
Stayed 2 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Tomangia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about this hotel is the location. Right in the heart of Old San Juan. Walking distance to everything. We stayed 1 night and walked to the cruise port.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

QIAN

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This hotel is stunningly gorgeous! All the furnitures and decorations are amazing. Love everything I saw! Location and service are great! Definitely will be the only hotel I will stay if I visit San Juan again.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jens, Frankfurt

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay! Hidden gem!
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, amenities
Excellent location in old San Juan, character hotel with old world charm and and a Casablanca theme that blends well with old Spanish architecture. The bath tub and hot tub terraces have patio furniture and turf that looks a little tired although the tubs themselves appear to be perfectly clean and well maintained. All in all I thought the price was high for what I received which was a room with no windows. I had no idea that my room would not have a window and would have expected a much lower price for that reason. I paid $350 Can per night.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you for your review. We're glad to hear that you enjoyed our hotel's location and unique charm. We appreciate your feedback regarding the room amenities and pricing. For future stays, we recommend our rooms with balconies and windows, which offer a more enjoyable experience. We hope to welcome you back and provide an even better stay next time.

10/10 Excellent

Joanne, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was pleasant but did not have a window. The desk staff was great,, helpful with my phone, luggage moving, and recommended a great restaurant for us vegans.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in the middle of Old San Juan.
Stayed 3 nights in Dec 2023
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel with character and art. Really nice rooftop patio.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed, budget-conscious little boutique hotel on a quiet block amid Viejo San Juan's nightlife. Very close to great restaurants, the two forts, museums ... etc. Totally walkable. Our room was tiny, but it was nice. The big stone tubs on the roof of the North "Tower" were really fun. We had what we would consider an affordable 9.2 experience in the busy season.
Stayed 2 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Love that it felt like we were back in time.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Susan

Travelled with group
Very eclectic vibe but interesting. Staff were pleasant but very casual both in dress code and attitude. Roof top terrace was a winner.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Suzanne, Victoria

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
First visit to San Juan area, one night stay at CasaBlanca, absolutely loved. Staff helpful and patient, the decor and ability to walk the beautiful streets were a plus. Room 2-G N was very, very small however all we needed was a bed and bathroom which was what we got. We recommend staying here.
Stayed 1 night in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Lynette

Stayed 3 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

8/10 Good

Jana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was spacious and clean but there was limited counter space in the bathroom. Very good and central location.
Stayed 2 nights in Feb 2024
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Response from R. Cruz on 26 Mar 2024
Thank you . We appreciate your feedback and hope to see you soon!