2 outdoor pools, pool loungers
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Reviews of Fajardo Inn

3.5 out of 5
Fajardo Inn
52 Parcelas Beltran, Puerto Real, Fajardo

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1003 reviews" "
Rating 8 - Good. 333 out of 1003 reviews" "
Rating 6 - Okay. 173 out of 1003 reviews" "
Rating 4 - Poor. 66 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Travelled with partner
Disliked: Amenities, property conditions & facilities
Think twice before reserving this hotel. Unfortunately I was not aware of the 250.00 hold fee( a bit high) for what we received. First of all, I wanted some ice, normally one would walk to the ice machine and fill up, to my surprise you're charged for ice as well as coffee if you wanted any. We had to drive to the Burger King for a cup of fresh coffee instead of using a machine with what I assume stale coffee. I wanted to make the best of this stay and decided to go to the pool, when I looked at it, it was filled with what looked like green and brown grime on the steps entering the pool, completely changed my mind in entering. It was disgusting to say the least, I did go and inform the front desk which went on deaf ears. Be aware this hotel is not central to anything, you will have to travel to the nearby Beach towns for shopping and restaurants . I have begun to travel to PR frequently and I will definitely not return to this hotel. I believe Expedia, was not as accurate in their review of this hotel, leading it's customers completely unprepared and disappointed to say the least
Stayed 2 nights in Aug 2023

4/10 Poor

Amado

Travelled with family
Liked: Cleanliness, property conditions & facilities
Do not book through Expedia. I payed for everything through Expedia then when we arrived we had to put $400 down on the car we already rented and paid for. Got to the hotel and had to put $250 deposit down on the room that was already paid for and an additional $45 dollars for extra taxes. They gave us a room with one double bed when it was suppose to be 2 beds. We even called direct to the hotel before booking it to confirm it was 2 beds and the woman told us yes. That they don't have rooms with one double bed. That their rooms are either two queens or one king. The woman told us that third party booking sites don't always have correct information. When we told them what their receptionist told us we were told that if we want two beds we could pay an additional $400. Even though the hotel was a ghost town. There was no one there! All of the restaurants and the bar were closed the entire time we were there except for the last night before we left. We went to a restaurant on the property for dinner which only stayed open until 7pm. Also no breakfast or coffee to be found anywhere at the hotel. We had to go off the resort to find a cup of coffee. Now I'm waiting to see if we get our $400-car and $250-hotel back from our deposits. We will not use Expedia again. Sadly this was not a good experience. The hotel was pretty and clean but not at all the resort experience we expected.
Stayed 4 nights in Jun 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and property were clean and well kept. The swimming pool was very nice and clean.
Stayed 2 nights in Jun 2023

6/10 Okay

Victor, Caguas

Liked: Cleanliness
Coffee machine broken
Stayed 3 nights in Jun 2023

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS OVER THE TOP!! UPON ARRIVAL, THE SECURITY GUARD/OFFICE STAFF/MAINENANCE & ESPECIALLY THE BARTENDER TOOK CARE OF US, CARED FOR US BEYOND ANYTHING WE COULD HAVE EXPECTED. YES, THIS IS OUR 4TH TIME VISITING FAJARDO INN. OUR ROOM WAS WHAT WE ASKED FOR. USUALLY, THE STAFF IS SO "MICRO MANAGED", BUT THE GUARD WAS LIKE HE WAS OUR NEPHEW, THE STAFF: LIKE MY DAUGHTERS & THE BARTENDER: TOOK VERY GOOD CARE OF MY WIFE & I! THIS VISIT WAS A GIFT FOR MY WIFE FOR MOTHER'S DAY & 1ST TRIP AFTER REMISSION FROM BREAST CANCER! IT WAS LAST MINUTE & ONLY 1 DAY, BUT STILL IMPRESSIVE BY ALL! WITH GOD'S HELP WE CONTINUE PATRONAGE @ FAJARDO INN! SO WILL OUR ENTIRE FAMILY & FRIENDS! HOOOOAH!!
Stayed 1 night in May 2023

4/10 Poor

Rituparna, Winchester

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was alright. Spacious and clean rooms. There were many mosquitoes in the room and bathroom. Got bitten badly. Easy parking. Laundry was ok. Only one washer working. Please think twice before going to the on-site Mexican restaurant. The server did a good job but the food that came out of the kitchen was horrible. We voiced our concern to the manager. Unfortunately it fell on deaf ears. I wish they take feedbacks and improve the food quality so that more guests can dine there.
Stayed 2 nights in Apr 2023
Response from Manager on 22 Apr 2023
Thank you for sharing your opinion about out property, but if you are going to share a review, you should tell the entire story. The waiter went to you table several times asking if everything food and everything was ok, which you said it was. After everyone ate their food, and you recieved the receipt you informed you were not going to pay for the full bill since you didnt't like the food. The manager on duty spoke to you severla times, that if when the waiter went to your table you have mentioned anything we gladly would have prepare a new dish for you or discounted the food in dispute. But it was very surprising to every employee on suty that after you ate all the food you refuse to pay the bill. Yes because you left without paying, you left a 320 bill after you devour all the food. And when the manager informed you she was calling the police, you ran as fast as you could and left the property. We filed a police report and you will be contacted. I assure you we do take very serious comments and reccomendations, but when someone abuses us we do not take it lightly.

10/10 Excellent

Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been taken care of by the owners with pride and customer service, it offers what travelers may need in this area, while trying hard to make sure your stay is safe pleasant and relaxing. Great value!!
Stayed 2 nights in Apr 2023

10/10 Excellent

W

Stayed 2 nights in Feb 2023

10/10 Excellent

Dontria Marie, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! A little far from everything but the place was amazing and the hotel recommended drivers that we loved
Stayed 5 nights in Apr 2021

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really, over $200 a night and you had to pay for ice and coffee with quarters!! Coffee should be in the room.
Stayed 2 nights in Jan 2022

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities
Not as good as advertised
We were disappointed with this place. It could have/should have been more. There were some obvious limitations due to COVID, which were understandable, but there were other things that were uncalled for. They charged for ice from the ice machine, they charged for a lousy morning coffee... things that I've never had a hotel charge for!
Stayed 2 nights in Dec 2021

8/10 Good

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Covid has affected rhe outskirts of Puerto Rico...but great service and room..we are very social
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Normal
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Excelente Limpieza. Muy relajante el hotel. Pero por alguna situacion ajena no hay aervicio se desayuno se Lunes a Viernes. Tienes que salir a comprar afuera de la localidad. Para el almuerzo por igual.
Stayed 9 nights in Jul 2021
Response from FI on 7 Aug 2021
Gracias por hospedarse con nosotros y agradecemos que haya sacado de su tiempo para compartir sus experiencias en la propiedad. Tomamos comentarios como los suyos de una manera muy seria, ya que nos ayuda a saber dónde mejorar. En efecto en desayuno de manera temporera solo sabados y domingos, almuerzo y cena estamos disponibles todos los dias.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very beautiful place and the employees were very pleasant!
Stayed 1 night in Dec 2019
Response from FI on 7 Aug 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We take a lot of pride in our staff - and are hard at work to continue enhancing our product for the comfort and enjoyment of our guests. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

10/10 Excellent

sandra

Stayed 2 nights in Jul 2021
Response from FI on 7 Aug 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and accesible. Ecxellent vacation time with family.
Stayed 4 nights in Jun 2019
Response from FI on 7 Aug 2021
Thank you for sharing your experience with us. We certainly work hard to keep this standard. . We hope to be able to have you as our guest in a near future.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy birthday with Rodolfo and Rosa in love.
Celebrando mi cumpleaños. Con Rosa y Rodolfo 5/15/21.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Apr 2021
Response from FI on 7 May 2021
Thank you for taking the time to share your experience at our hotel. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort and everything about it don’t know why there are so many negative reviews I stood here for five days this week and it was the best the staff was so courteous and helpful the facilities were very clean pool was very clean we basically had the pool to ourselves very few people people were very courteous when we would arrive they would give us time to be in the pools alone our family had a great time here our rooms were cleaned every day cute little gift shop to buy souvenirs very close to everything we needed definitely will be coming back to this resort I give this resort five stars
Stayed 5 nights in Apr 2021
Response from FI on 7 May 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We take a lot of pride in our staff - and are hard at work to continue enhancing our product for the comfort and enjoyment of our guests. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is not a great site to see.I checked out way earlier than I was suppose to they don’t want to give me money back and not people friendly
Stayed 4 nights in Apr 2021

8/10 Good

Jayson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from FI on 20 Apr 2021
Thank you for taking the time to share your experience at our hotel.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
The state was descent though the room had a lot of hair in the bathroom on the floor and ants in the room. I would not rebook here just due to the resort being so far out from the beach access and cleanliness of the pool. All the pool bars and amenities were closed other than the main restaurant and they were out of a lot of things on the menu.
Stayed 3 nights in Apr 2021
Response from FI on 20 Apr 2021
Thank you for sharing your review. Due to the government executive orders certain amenities are available thru appointments only. Like the use of the use of the gym for example. The recreational facilities is also thru appointment as we must have a record of customers in use at a time. Bars are not allowed open, you are only be able to get attended at your table in a restaurant. We are sorry if this was an inconvenience to you, but we are strictly enforcing the COVID 19 regulations for the safety of our customers and employees.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from FI on 20 Apr 2021
Thank you for taking the time to share your experience at our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer than the photos of the property. Beautiful interior of building common area. The bathroom of our room looked new and modern. They take their COVID protocol very seriously here; in a week of travel this was the only property that asked for our QR travel authorization code granted by the PR government. My only complaint was the bed was saggy and we rolled to the center. More than two bath towels in the room would have been preferred.
Stayed 1 night in Apr 2021
Response from FI on 20 Apr 2021
We take comments like yours in a very serious way as it helps us know where to improve. I will share this feedback with our Departments and also with the management team.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The property has so much potential. The staff were not accommodating at all and were extremely rude. This was my first trip to Puerto Rico and I am Puerto Rican from Chicago so this was supposed to be a special trip. I invited my friend who is a doctor and we were treated just beyond poorly, so much so that we wanted to end our stay and just stay elsewhere and even then they would not accommodate. I morning recommend you think twice maybe thrice before booking at Fajardo inn
Stayed 3 nights in Apr 2021

6/10 Okay

Viswachaithanya

Liked: Cleanliness
A Decent place to stay
It was a decent place to stay. could have been better with amenities. There were couple of flies in the room and that was annoying. Other than that it was a decent experience overall.
Stayed 1 night in Apr 2021
Response from FI on 20 Apr 2021
Thank you for sharing your review. Due to the government executive orders certain amenities are available thru appointments only. Like the use of the use of the gym for example. The recreational facilities is also thru appointment as we must have a record of customers in use at a time. Bars are not allowed open, you are only be able to get attended at your table in a restaurant. We are sorry if this was an inconvenience to you, but we are strictly enforcing the COVID 19 regulations for the safety of our customers and employees.

2/10 Terrible

Damaris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from FI on 20 Apr 2021
Please accept our sincere apologies for the shortcomings in the service you received. We realize it is the quality of the service and the hospitality offered that can make the difference in the guests’ experience. Please note that we take pride in the reputation we have earned for the quality of our team; the shortcomings in the service you received is not reflective of our standards and will be addressed swiftly. We look forward to a second opportunity to impress you favorably next time your travels bring you to Fajardo Inn

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was more than expected. It was secure and very clean..
Stayed 5 nights in Apr 2021
Response from FI on 8 Apr 2021
Thank you for sharing your experience with us. We are really happy to hear we fulfill your expectations. We hope to be able to have you as our guest in a near future.

10/10 Excellent

Luz M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied guest
We had a great vacation. Stayed at Fajardo Inn for 11 days. Staff are friendly and attentive especially Clara and Rosie. Anything we needed, they were there to ensure our needs were met The security processes at check in and during the stay was on point. After hours the hotel is quiet. Highly recommend it. We will be returning.
Stayed 11 nights in Mar 2021
Response from FI on 8 Apr 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We take a lot of pride in our staff - and are hard at work to continue enhancing our product for the comfort and enjoyment of our guests. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

8/10 Good

Jeannine

Stayed 1 night in Apr 2021
Response from FI on 20 Apr 2021
Thank you for taking the time to share your experience at our hotel.

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from FI on 8 Apr 2021
Thank you for sharing your experience with us. We certainly work hard to keep this standard. We hope to be able to have you as our guest in a near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was polite and thorough with Covid-19 rules and regulations.. the room was cleaned daily, the restaurants were open for business, and the pool was as advertised... absolutely stunning.
Stayed 3 nights in Mar 2021
Response from FI on 8 Apr 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We take a lot of pride in our staff - and are hard at work to continue enhancing our product for the comfort and enjoyment of our guests. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spectacular place to enjoy with the family
Stayed 3 nights in Apr 2021
Response from FI on 20 Apr 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We take a lot of pride in our staff - and are hard at work to continue enhancing our product for the comfort and enjoyment of our guests. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in anticipation of doing a biobay tour, which were full, unfortunately. It is close to El Yunque and we hiked there, but you also need a reservation to access the main areas of the park. The hotel is clean, the bed was comfortable and the staff was very nice. The restaurant was good, but a bit expensive for what it was. The main pool area is a bit loud, but there was always a place to sit and the little water slide was fun for the kids - especially as there is no beach access.
Stayed 2 nights in Apr 2021
Response from FI on 20 Apr 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

10/10 Excellent

melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from FI on 8 Apr 2021
We are really happy knowing that you enjoy our property. See you soon...

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would've liked it to have hot water all the time. There where times it was cold even though it was on the H side.
Stayed 2 nights in Apr 2021
Response from FI on 8 Apr 2021
Thank you for your review. We will notify the housekeeping department about your experience and will work in improving. We look foward to seeing you in a near future.

8/10 Good

Cassandra

Liked: Cleanliness, property conditions & facilities
This is where all the locals go to vacation. There is no early check, the restaurants on property advertise 5 Star meal but what they actually serve is less than what Denny’s would serve you. You have to sign a lot of paperwork at check in and stand in line to check out-just to give back pool towels. There is NOTHING to do or go in the surrounding area!
Stayed 1 night in Apr 2021
Response from FI on 20 Apr 2021
On behalf of the Fajardo Inn, I would like to first of all thank you for sharing this review with the viewers and also would like to apologize for the inconveniences that you went through during your stay. We take comments like yours in a very serious way as it helps us know where to improve. I will share this feedback with our Food and Beverage Department and also with the management team. Please rest assured that we will take immediate action to fix any breakdown at our property to prevent this from happening in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from FI on 20 Apr 2021
Thank you for sharing your experience with us. We certainly work hard to keep this standard. We hope to be able to have you as our guest in a near future.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, poor amenities. They didn't clean the room in 5 days.
Stayed 4 nights in Mar 2021
Response from FI on 5 Apr 2021
On behalf of our Hotel, I truly apologize for the inconveniences that you experienced in our hotel. I would like you to contact me to hear in more detail these unfortunate events in order to improve our service and product. We are really concerned about the information you are sharing with us, since all of our rooms even during the pandemic is clean on a daily basic, unless client requests otherwise or have de DND on the door. Our staff takes pride in the service they provide, we will be awaiting for you to contact us, since you wanted to remain anonymous.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Mar 2021
Response from FI on 3 Apr 2021
Thank you for taking the time to share your experience at our hotel. Let us know what we can improve.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and excellent hotel in a wonderful place
Stayed 3 nights in Mar 2021
Response from FI on 3 Apr 2021
Thank you for sharing your experience with us. We certainly work hard to keep this standard. We hope to be able to have you as our guest in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from FI on 20 Apr 2021
Thank you for sharing your experience with us. We certainly work hard to keep this standard. We hope to be able to have you as our guest in a near future.

10/10 Excellent

vivian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from FI on 1 Apr 2021
Gracias por su estadia.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a short stay, the room was clean, the facilities were pretty. The only down part is that you have to make reservations for the pool because of the COVID protocol. Saturday and Sunday the breakfast can take a long time (1 hour). Oh there than that everything was great.
Stayed 1 night in Mar 2021
Response from FI on 3 Apr 2021
Thank you for taking the time to share your experience at our hotel. It is a genuine pleasure to read that you had the opportunity to enjoy the amenities of the hotel. We take a lot of pride in our staff - and are hard at work to continue enhancing our product for the comfort and enjoyment of our guests, we will work on your suggestions. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from FI on 8 Apr 2021
Please accept our sincere apologies for the shortcomings in the service you received. We realize it is the quality of the service and the hospitality offered that can make the difference in the guests’ experience. Please note that we take pride in the reputation we have earned for the quality of our team; the shortcomings in the service you received is not reflective of our standards and will be addressed swiftly. We look forward to a second opportunity to impress you favorably next time your travels bring you to Fajardo Inn

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from FI on 25 Mar 2021
Thank you for taking the time to share your experience at our hotel. We look forward to welcoming you back next time your travels bring you to Fajardo Inn. Hope to see you soon…