Superior Room, 2 Single Beds

Reviews of Hotel Mercure Rabat Sheherazade

3 out of 5
Hotel Mercure Rabat Sheherazade
21 Rue De Tunis Hassan, Rabat

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 202 reviews" "
Rating 8 - Good. 86 out of 202 reviews" "
Rating 6 - Okay. 62 out of 202 reviews" "
Rating 4 - Poor. 15 out of 202 reviews" "
Rating 2 - Terrible. 6 out of 202 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ish

Disliked: Staff & service, property conditions & facilities
Irresponsible staff. Didn’t fix shower for whole stay. So I couldn’t take shower.
Stayed 1 night in May 2023

6/10 Okay

Tarik

Stayed 1 night in Mar 2023

4/10 Poor

SAFAA

Stayed 1 night in Nov 2021

2/10 Terrible

Yassir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking for 1 night stay, I went to the reception in order to check in...but the receptionist said that my reservation is not mentioned on the system. Expedia booking couldn't send a booking confirmation to the hotel. I showed them the confirmationI received by email but on the hotel system Expedia sent nothing.
Stayed 1 night in Nov 2021

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good service and enjoyable stay
A pleasant stay. Hotel a bit tired but met my needs. Room fine though a bit of a "drain smell" from the bathroom though not to the extent that I would make the effort to change rooms. Staff excellent and friendly. Food in the restaurant (evening meal) perfectly acceptable but not mind blowing. Breakfast options were very nice.
Stayed 4 nights in Sep 2021

2/10 Terrible

Wgdan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. It smelled terrible. The housekeeping did not do anything. Their breakfast was not even good. I would never go there again nor recommend that place.
Stayed 5 nights in Aug 2021

10/10 Excellent

Metin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embassy
It was near to embassy suit our needs
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
Very old and run down and the breakfast is very poor. Should have stayed at hotel rabat.
Stayed 1 night in Feb 2020

6/10 Okay

albert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent hotel
Well located to explore Rabat, decent price and breakfast but dated from a design perspective. They need more irons for the guests. Front desk stuff is very nice.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location are good and quiet, but room so dirty and everything seems broken, only the reception lady can speak english
Stayed 1 night in Apr 2019

6/10 Okay

Ian

Adequate but POOR wifi.
Hotel is adequate but WIFI was terrible. This may be related to the room as on a previous stay with a room at back of hotel it was better, although still temperamental.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Mike, Dallas

Liked: Cleanliness, property conditions & facilities
This was overall a nice hotel. The breakfast buffet was great, with a good variety of pastries, fruits, and Moroccan specialties, including custom made omelets. The room itself was small, The two single beds were jammed up against each other (no separation) because there just wasn't room. The closet was in an awkward position, the AC was weak, not getting cold even when "set" to 15 degrees (Centegrade). The refrigerator barely cooled at all. Staff was friendly, and English was fine.
Stayed 6 nights in Aug 2018

6/10 Okay

Hamid, London

Liked: Staff & service
Hotel needs to spend resources to improve its refurbishment and cuisine to suit foreign travellers. We experienced that its overall standard(s) are average or 3 star.
Stayed 4 nights in Jul 2018

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Mercure Rabat
Restaurant food is somewhat lacking in flavor. No A/C in rooms. Staff was nice. Rooms were acceptably clean. Would stay again provided the weather was cool.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A few gliches, but no gotchas
Light in shower hanging by wire. A fire hazard. Safe box did not work, so nowhere to store important docs or equipment. No toilet brush! Air-con did not work well. Was still too warm to sleep well in even though I set it very low. All staff were friendly and helpful. Location: 20min from main station. Wi-Fi worked fine.
Stayed 3 nights in Apr 2018

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place and beat breakfast
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel was ok. It was a bit noisy and the shower was really cold but otherwise it was fine.
Stayed 5 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Staff was very nice. They provided great services and support. Food was also good. The hotel was well located. We will stay there if we come back to the city. Thank you very much.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Good location, elevator painfully didn't work a lot of the time which the staff seem to try and ignore. Rooms are very small no hook in bathroom for towels, no kettle etc and no room for a large suitcase. Breakfast is average as I am gluten free struggled a lot. Breakfast egg counter staff only seem to know how to make an omelette nothing else. Reception staff had our rooms round the wrong way and tried to charge me for prepaid room but didn't understand at all
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I had to leave the hotel after one night. The A/C was not working properly, and the bathroom space was very tight. My credit card was fraud after using it for my payment, I am not sure if the hotel was the problem, but my overall experience was not good.
Stayed 5 nights in May 2017

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very clean and personnel were very proffessional

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good locatuon
Overall facilities and rooms nice as 3 star hotem but some staffs are no star hotel

2/10 Terrible

Ruru, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel, don't sleep on it. It has a bad smell
Worst hotel ever, rooms are dirty, lights don't work in the room, bed and pillow are in bad condition, room and hall smells bad, bathroom makes noise when you use it. Staff are not great, people smoke in the are between the lobby and dinning area. Don't go there

6/10 Okay

ruben

Hotel is OK. Check-in staff was rather aloof, but got the job done. Breakfast was OK - nothing to write home about. Room was clean and comfortable and bathroom was very good. Hint... for whatever reasons, petit taxis refuse to take you from the train station to that part of town (which is actually a very nice residential area)... so, from the train station, take the tram towards Sale, and alight at the second stop. From there, it is a five minute walk. From the hotel, the old city can be reached by foot in about 15 to 20 minutes. Bottom line: Would I stay here again? I would not be opposed to it.

8/10 Good

A reviewer, Morocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good breakfast
This is a good place to stay in Rabat: the hotel is pleasant, staff are friendly, rooms are clean, and our room at least had none of the signs of poor maintenance that you can find even in hotels of higher categories in Morocco (cracked tiles, paintwork worn or badly repainted...) Breakfast was very good, with a wide range of choice that compares well with other hotels of similar category. The one drawback was the small size of the room. There is just about space to move around the bed. There is a desk, but it is so close to the end of the bed that there is no room to sit at it. The hotel does not have its own parking, but it was easy enough finding a parking space in the street. The booking confirmation implied that the parking fee would paid to the hotel, but that is not the case: there is a "gardien" in the street, and you pay him.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good, functional and clean hotel that offered good comfort and value for money. Breakfast setting was great and the food in the restaurant was flavorful. Staff was helpful. The area of the hotel seems safe and quiet and within walking distance from main attractions.
Response from Hasna Bouallouchi on 30 Apr 2016
Dear sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Charles

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant hotel. I wish I had not been given a room where they were repairing the hallway right across from my room. Nice restaurant staff; good breakfast. Price is good. Would stay there again.
Response from Hasna Bouallouchi on 30 Apr 2016
Dear Sir, We very much appreciate your comments regarding your stay at the Hotel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Faisal

Liked: Cleanliness, staff & service

8/10 Good

Mohammed, Boston MA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room size
The room was tinny and feels cramped in.

8/10 Good

Nina, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can walk.........
First visit to Morocco. Don't speak French or Arabic. Did just fine. Hotel is a healthy walking distance to Mohammed V mausolum, the river front, Kasbah, Plage (beach) Rabat for water sports (including surfing), cemetery, and the Medina. Good breakfasts. Nice bang for the buck!

6/10 Okay

Gill , Norwich

Liked: Cleanliness, staff & service
Xmas at Hotel Mercure, Rabat
A strange thing happened. The T shirt I wore to travel to the hotel went missing from my suitcase. I didn't put anything out for the laundry service. I reported this to 3 different people on reception, but nothing was done.

4/10 Poor

Ayoub Mohamed, ayoub in rabat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rabat city
is not good hotel

10/10 Excellent

michelle, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
super easy check in, hotel staff spoke English very well. The room was big and the shower was awesome. It's super close to the Hassan tower and you can easily walk to the medina or kabash. Wifi was also a great plus

6/10 Okay

Ali, London

Adequate
The hotel was moderate in every way The rooms could benefit from a facelift. The parking facilities was poor Overall a very average hotel.

8/10 Good

Faisal, Riyadh

Liked: Staff & service
Good..
the type of the bathroom door is bad, they need to change..

8/10 Good

Duel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need to work a littleon their language skills
The hotel is good for the price and the staff seem friendly and willing to help. They just need to work a little on understanding English.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Rkia, Rabat

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. But the breakfast was a little disappointing. The choices were limited in the hot part of the buffet.

6/10 Okay

Bnoc

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value hotel in Rabat
Nice hotel good wifi, great value, good restraunt and bar, and a great location, defintiely recommend it

8/10 Good

neil, cardiff

Liked: Cleanliness, staff & service, room comfort
decent place
Just what was needed. Clean and comfy.

4/10 Poor

Yves187147

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a place to avoid
I wanted to try the Mercure Hotel in Rabat as I have had other excellent stays in Mercure hotels in Paris. Unfortunately this Mercure is really a poor one and not up to the Accor hotels standards. The first room we were given was on a floor that was being renovated and there were tools and rubble in the nearby corridor. After complaining to the reception desk we were given a small room without work nearby ... Not a place where I will come back at this price of a little more than $100 per night, the Diwan hotel from the Accor group in the same area of Rabat is definitely much better and not much more expensive...

8/10 Good

Robert, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet surrounding, not far from city centre
The hotel was comfortable. The Wi-Fi was easily accessible but the internet access was not 100% (probably not the fault of the hotel, but the internet provider.

6/10 Okay

Dejan

Liked: Staff & service
Disliked: Cleanliness, room comfort
Fine for night or two
The big plus this hotel gets is the breakfast, the selection is way better than average hotel in Rabat. Everything else is kind of so so.

6/10 Okay

Verified traveller

Disliked: Room comfort
Reasonably-priced hotel not far from the Tour Hassan site and a short walk to the new tramway. Room was very small, with a very narrow space between the bed and (small) desk. Fine if all you need is a bed, but too cramped to do any work in the room. The breakfast is nice at the onsite restaurant, with a good selection. Internet is free, but outgoing local calls are not. There is a small convenience store directly across the street, which, although it has a limited selection, is handy for buying water, snacks, or travel supplies.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine. The only minor problem was that there was no hot water at any time during my stay.