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Reviews of Best Western Plus Raleigh Crabtree Valley Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 951 reviews" "
Rating 8 - Good. 336 out of 951 reviews" "
Rating 6 - Okay. 161 out of 951 reviews" "
Rating 4 - Poor. 59 out of 951 reviews" "
Rating 2 - Terrible. 47 out of 951 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 5 nights in Apr 2024

6/10 Okay

Java

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front entrance should have a double entrance, not a onesided door. It should be where a person entering should not have to wait for the person exiting. The entranceway should be remodeled to where you enter in the front not from the side. It should allow entering and exiting of more than one person, especially if someone is using a luggage cart.
Stayed 2 nights in Apr 2024

10/10 Excellent

CHRIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and polite if we needed more towels they would just give them
Stayed 4 nights in Mar 2024
Response from Brit on 7 Apr 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

10/10 Excellent

Sanjay

Business traveller
Liked: Amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Brit on 24 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

6/10 Okay

Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean ,quiet, had nice breakfast. Not far from shopping or food. Yes I recommend and will ho back
Stayed 3 nights in Mar 2024
Response from Brit on 14 Mar 2024
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, clean place, great staff, comfortable
Stayed 3 nights in Mar 2024
Response from brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

4/10 Poor

Brooke

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in and went to my room. One bed was unmade with a sheet thrown over the desk and tv area. A wash rag was also left in the room. It was not very clean. There was multiple hairs left in the bathroom area and dirt all around the windows. After checking out, the hotel charged me for a blanket that I did not take. I called and attempted to talk to a manager but was told a manager was not there all 5 times that I called. I was told nobody would be able to help me other than the manager. Would not recommend.
Stayed 2 nights in Feb 2024
Response from Mariana on 2 Mar 2024
Thank you so much for taking the time to share your review. We strive to leave all of our guests with a positive impression through exceptional service; I apologize we let you down. I will share your reflections with our team and we all hope you will consider a returntrip in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, restaurants, shopping
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

8/10 Good

Kristi

Stayed 1 night in Feb 2024
Response from brit on 22 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
No surprises, quiet and good breakfast
Stayed 2 nights in Feb 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Excellent

Tamaura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Excellent

Alejandra

Travelled with family
Excellent service !
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

8/10 Good

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right by shopping center 2 mins from walmart and 5 mins from a large shopping mall. Also really liked that there was garage parking for smaller vehicles.
Stayed 2 nights in Feb 2024
Response from Brit on 12 Mar 2024
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a good value for the price and comparison, the other hotels in the area.
Stayed 1 night in Feb 2024
Response from Brit on 12 Mar 2024
Thank you for taking the time to share your kind review.We look forward to being your hotel of choice when in the area.

4/10 Poor

Thomas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The television was very difficult to use because there was no channel guide and "guide" button on the remote did not work. i twice contacted the front desk and they said there were no instructions since the cable network had just been installed. i also asked for an extra blanket and was told it would be left in my room b.y the staff ... but it never happened after 3 days. i will NOT stay at a best western again ... and i will make sure my colleagues who travel a lot will also know about the poor quality of service at BW
Stayed 3 nights in Feb 2024
Response from Mariana on 11 Feb 2024
Thank you for your review. I'm so sorry to hear about the unfortunate issue with the television in your room and would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with both our maintenance team and our housekeeping crew to ensure we're doing all we can to uphold our Best Western Plus standards. We thank you for your loyalty and hope you'll consider staying with us again.

10/10 Excellent

Natalie

Love it here!!!
Stayed 1 night in Jan 2024

8/10 Good

vernon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great People, Great Place, Great Price
The lady at the front desk is exceptional!! she was so kind and gracious when checking me in. Every time I came in or out she asked me how my room was, how my stay was going, or offered a friendly greeting! I LOVE that this hotel has served Quiet Hours so guests can rest without being disturbed. Also, there are placards alerting guests that it is a no smoking hotel including incense, cigarettes/cigars, etc. The bathroom was clean and well-stocked and my bed was comfortable. The flooring inside the rooms is luxury vinyl plank floors that looks like wood. The flooring is fresh-looking and clean. I love that it is not carpet!! The breakfast has a super coffee machine with several choices such as a latte, cappuccino, etc. The make-it-yourself waffle maker is also a big hit! It is usual fare-eggs, sausage, potatoes, toast/bagels, Chobani yogurts, cereals. It was a great stay!!
Stayed 1 night in Dec 2023
Response from Brit on 12 Mar 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great affordable choice for my family. This hotel exceeded brand standards.
Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice , clean , quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Latecha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
My stay was good. It was perfect for a weekend get away with my husband.
Stayed 2 nights in Nov 2023
Response from Mariana on 20 Nov 2023
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Dalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest hotel experience!! Very clean and the front desk was very professional and helpful
Response from Mariana on 20 Nov 2023
Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a wonderful place at a decent cost. With family in the area I can easily get a room when I pop into town. I'm grateful it's nearby.
Stayed 1 night in Nov 2023
Response from Mariana on 20 Nov 2023
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 Good

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mariana on 20 Nov 2023
Thank you for sharing about your stay at Best Western Plus at Crabtree. We appreciate the generous remarks and are glad you enjoyed our hotel. We hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Free breakfast
Stayed 1 night in Nov 2023
Response from Mariana on 20 Nov 2023
Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!

8/10 Good

Christina

Travelled with family and small children
Clean and reasonably priced
Stayed 1 night in Nov 2023
Response from Mariana on 20 Nov 2023
Thank you for sharing about your stay at Best Western Plus at Crabtree. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our guest rooms and service enhanced your visit with us. We hope to see you again soon!

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to eateries and shopping. Clean and friendly service
Stayed 3 nights in Oct 2023
Response from Mariana on 20 Nov 2023
Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our modern clean rooms, and great location. It's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area

8/10 Good

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what you'd expect from a Best Western
Stayed 3 nights in Oct 2023
Response from Mariana on 20 Nov 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mariana on 20 Nov 2023
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide.We look forward to seeing you on a return trip.

6/10 Okay

Jessica

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Mariana on 20 Nov 2023
Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.

4/10 Poor

Ellenore

Travelled with family
There was a pee stain on my sheet.
Stayed 1 night in Oct 2023
Response from Mariana on 17 Oct 2023
Thank you for your review. I'm very sorry for the lapses in service that you encountered. We pride ourselves in delivering warm and efficient hospitality to all our guests, so I regret that we let you down in this area.We value all your feedback as it allows us to serve our guests better. For this reason, we hope that you will reconsider a return visit.

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Multiple night stay. Hotel is convenient to stores, Crabtree mall, and restaurants. Bed was comfortable, the room was spacious and clean. Great value for the cost. Parking isn’t the best, but wasn’t a dealbreaker.
Stayed 3 nights in Oct 2023
Response from Mariana on 20 Nov 2023
Thanks for taking the time to share your experience. It's wonderful to know you enjoyed our ambiance and location. We appreciate your recommendation, but of course, the highest form of praise would be your return!

2/10 Terrible

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation error
I reserved my hotel through hotels.com. Confirmation received. However, the reservation did not show up in the best western system. I had to pay for another room and basically lose my money through the initial reservation through hotels.com. Staff was great, hotel was nice but that Should not have happened.
Stayed 1 night in Oct 2023

6/10 Okay

GABBY

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception is slower than Moses leading the Israelites out of Egypt Bed sheets had numerous stamina and dirty spots.
Stayed 1 night in Oct 2023
Response from Mariana on 20 Nov 2023
Thank you for alerting us to the unfortunate encounter with our staff. This is unacceptable and has been addressed with the team. We would love to have you back and show you this was an off day for us and that we can and will do better by our guests. We hope youenjoyed your time with friends and please give us another chance to impress.

4/10 Poor

Chris, Woodbridge

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is close to many businesses, which can be a plus, but parking is an issue. There is limited parking in front of the hotel, and the "garage" parking under the hotel has space for few vehicles, but if they are full, then you have to park in an unlit parking lot behind the hotel. We were verbally assaulted in the dark by another guest as we parked in the back, causing us to feel unsafe. When we let the nighttime hotel staff on duty know, they were not concerned or helpful. When we got to our room, there was a terrible smell like unwashed feet combined with body odor. It was terrible! The bed seemed fine, and the appliances worked. The bathroom and shower were fine, but the shower curtain was stained and the floors in the bathroom and the bedroom were greasy to the touch. We were told that there were no other rooms available and that they couldn't do anything. The dining area on the first floor was clean and open with comfortable chairs when we had breakfast in the morning. Breakfast is what you would expect, a serve-yourself breakfast bar with eggs, bacon, fruit, cereal and make-your-own-waffles. The Coffee/Tea machine was outside of the dining room, weirdly. This is the second time we stayed at this hotel, and we were hoping that this time would be better than last time, since it is so close to family in the area. We will definitely be looking for a different place to stay next time.
Stayed 1 night in Sep 2023
Response from Mariana on 20 Oct 2023
My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mariana on 20 Nov 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 Excellent

Gail

Stayed 1 night in Sep 2023
Response from Mariana on 20 Nov 2023
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. We look forward to your return trip.

10/10 Excellent

DonLisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and great staff! Thank you!
Stayed 4 nights in Aug 2023
Response from Mariana on 20 Nov 2023
Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.

6/10 Okay

Lagara

Stayed 1 night in Sep 2023

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Charlette

Stayed 2 nights in Sep 2023
Response from Mariana on 20 Nov 2023
I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at a few places when I come to visit my daughter ...some I will never go back. However Best Western is welcoming, accessible, clean, and comfortable. Most important ..the cost is fair...especially when dealing with last minute travel. Folks at the front desk are always professional. I'm glad they are here.
Stayed 1 night in Sep 2023