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Reviews of 22 Hill Hotel

3 out of 5
22 Hill Hotel
Brautarholt 22-24, Reykjavik

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 1002 reviews" "
Rating 8 - Good. 375 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maryann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was no on-site staff. The code I received was incorrect so we were standing out in the cold at 1:30am until we were able to connect to someone using the outdoor panel. There were only hand towels in the bathroom and there was no way to get regular sized towels. We went on a tour and when we returned I never got a code. We waited for someone to open the door and contacted staff by phone. The breakfast was free and pretty good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service, amenities
Upon arriving at the 22 Hill Hotel, Reykjavik Iceland, I called the hotel. There was no Front Desk or Hotel receptionist. The hotel told me that they had no room reservation although I had a hotel confirmation from Expedia. I called Expedia to have them check on this reservation. After an hour on the phone, Expedia informed me that there was no reservation. Expedia was able to get us a room 1 1/2 blocks from 22 Hill Hotel at The EYJA Hotel. After traveling thousands of miles that the room you reserved thru Expedia is not available is not acceptable.
Stayed 5 nights in Apr 2024

8/10 Good

Shiromanie

Good value for your money.
Stayed 1 night in Apr 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being able to check in ourselves with a code. It made it quick and easy
Stayed 2 nights in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jessalynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very affordable and easy to check in despite not having a front desk. Very nice part of town close to city center and great restaurants. We had booked a room with a full bed and it was two small beds pushed together. Still very comfortable, though! The furniture in the room was pretty banged up and was all very mismatched and looked second hand. The view out the window was into a construction pit between buildings. We spent no extra time in the hotel other than to sleep so none of this really bothered us but it was interesting to walk into. Will definitely recommend this for budget travelers.
Stayed 2 nights in Mar 2024

2/10 Terrible

Maryann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The email with the dates, room number, and code was wrong. There were no bath towels in the room and we couldn’t get them. We found wash cloths im the water closet by the lounge.
Stayed 1 night in Mar 2024

10/10 Excellent

Mariana Cano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the center
Stayed 1 night in Feb 2024

4/10 Poor

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They dont have any people for help! No staff Bathroom are dirties Smell very bad
Stayed 3 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best!!!
Stayed 1 night in Feb 2024

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Self-check in property - no front desk staff. No free parking available, had to walk several blocks over. Room was clean and bed was comfortable. Shower was ridiculously small. Basic amenities (soap and shampoo) Sidewalk not cleared - several inches of snow and ice out front. Good breakfast! Will stay somewhere else next visit to Reykjavik.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nageshwara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for that price and convenient location
Stayed 1 night in Jan 2024
Response from Sherilyn on 13 Feb 2024
Hi NageshwaraWe appreciate your positive feedback! It's great to hear that you found our hotel to be good value for the price and that the location was convenient for you. If there are any areas where we can further improve, please let us know. We look forward to the opportunity of hosting you again in the future.

8/10 Good

Jimmy

Liked: Cleanliness
Disliked: Staff & service
Disappointed
No front desk attendant. Room minimalist. No shelfs in bath room. No one to talk too. It’s a definite a 2 stars. And not more. Been here 2 years ago was definitely different.
Stayed 3 nights in Jan 2024
Response from Sherilyn on 13 Feb 2024
Hi Jimmy,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the convenient location and the peaceful atmosphere of our property.We apologize for the inconvenience regarding the coffee machine in the reception area. We'll address this issue promptly to ensure it's in proper working order for our future guests. We appreciate your understanding. We hope to welcome you back for another visit.

8/10 Good

Butler

Travelled with partner
Liked: Cleanliness, amenities
The property is in Avery good location a short walk from the seafront & Reykjavik center. It was very quiet. The advertised coffee machine in the reception area was out of order and seemed to have been got a while. There was no other facility for a warm drink.
Stayed 3 nights in Jan 2024
Response from Sherilyn on 13 Feb 2024
Hi Butler,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the convenient location and the peaceful atmosphere of our property.We apologize for the inconvenience regarding the coffee machine in the reception area. We'll address this issue promptly to ensure it's in proper working order for our future guests. We appreciate your understanding.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
22 Hill stay
Decent location, but extensive construction ongoing across the street. There was confusion because property mgmt changed during our stay, and basic policies such as late check out/luggage storage were suddenly unclear. A clean, basic-needs boutique hotel, breakfast included.
Stayed 1 night in Dec 2023
Response from Sherilyn on 13 Feb 2024
Hi Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any confusion or inconvenience you experienced during your stay.We regret any disruption caused by the ongoing construction across the street. Unfortunately, such external factors are beyond our control, but we understand the impact they can have on the overall guest experience. We apologize for any inconvenience this may have caused.Regarding the change in property management during your stay, we apologize for any lack of clarity in communication, especially concerning basic policies such as late check-out and luggage storage. We strive to ensure a smooth transition during changes in management, and your feedback will be instrumental in addressing any shortcomings in our communication processes.We appreciate your acknowledgment of our hotel as a clean and basic-needs boutique property with included breakfast. Your feedback is valuable as we continuously work to enhance our services and guest experience.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sherilyn on 13 Feb 2024
Hi emma,Thank you for taking the time to provide us with a perfect rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you'd like to share about what made your stay enjoyable or if you have any suggestions for improvement, please feel free to let us know.

8/10 Good

Magda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely and helpful reception staff, comfy beds. Only 4 minutes walk to the food shop and pizza place. 10 minutes walk to the town centre.
Stayed 3 nights in Dec 2023
Response from Sherilyn on 13 Feb 2024
Hi Magda,Thank you for sharing your positive feedback! We're thrilled to hear that you found our accommodation to be very clean, and that the reception staff were lovely and helpful. It's great to know that the location was convenient for you, with nearby amenities and a short walk to the town center.We appreciate your kind words and look forward to the possibility of hosting you again on your next visit to the area.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sherilyn on 13 Feb 2024
Hi Sebastian,Thank you for taking the time to provide us with a perfect rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you'd like to share about what made your stay enjoyable or if you have any suggestions for improvement, please feel free to let us know.

8/10 Good

Junho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the first timer to the iceland. Staff very helpful, provided local information necessary for the trips. Breakfast was hearty and free flow coffee and hot water helped us to warm up for aurora hunting. Though the premise is aged but well maintained and clean.
Stayed 1 night in Dec 2023

8/10 Good

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very small rooms, nice staff, specially Elba and restaurant girls, Breakfast is included and it is very good. Tours pick you up at the hotel. Right now there is construction going on across the street.
Stayed 7 nights in Nov 2023

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet location. Lovely breakfast.
Stayed 4 nights in Nov 2023

10/10 Excellent

Julia T

Liked: Cleanliness, staff & service, room comfort
Good value with a warm welcome
About ½ hour walk from the BSÍ bus terminal (we got the bus from the airport) it is fairly well situated for most things, but not in the centre of town. Despite recent construction directly opposite it had a view of the sea and was very quiet at night. Anh was very friendly, welcoming, and knowledgable and helped us with a couple of tour ideas and bookings. The room was basic but clean and the bed was very comfortable. No tea and coffee in the room, but it is available at reception 24 hours a day. Bathroom small but adequate and clean. Continental style breakfast was included and a had a decent variety to choose from. There is also an excellent restaurant in the hotel (but run separately) where we had a fantastic last night meal (with a discount of 10% for those staying in the hotel).
Sunrise view
View of the Atlantic. Quiet despite the building work!
Stayed 3 nights in Nov 2023

10/10 Excellent

Pamela Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fab location close to city centre and the often used bus pickup point 12 opposite Storm Hotel. Current building works opposite did not affect our stay. Really good buffet breakfast with excellent local bread, cereals, fruit, skyr, ham, cheese, pate, tomatoes, cucumber, peppers etc. Only a small communal area but there is a free tea/coffee machine available. Our room was a good size for 3, so space was not a problem. Excellent desk staff from 8am to 8pm who could not have been more helpful.
Stayed 7 nights in Oct 2023

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Easy to walk to the center. Staff helpful. Breakfast good, comfy bed!
Stayed 4 nights in Oct 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

10/10 Excellent

Sina

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jane Marie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
rude woman at check in construction noise and poor parking shower was awful - no track for the doors and they moved around no storage at all in the room once again - THE CONSTRUCTION noise was terrible - and it was all we could see outside our window
Stayed 6 nights in Oct 2023

10/10 Excellent

Märtha Cornelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy accessible
Stayed 1 night in Oct 2023
Response from Elfa on 18 Oct 2023
Thank you Martha!

8/10 Good

AMEET

Stayed 3 nights in Oct 2023

10/10 Excellent

Nandagopal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location with grocery stores, gas stations, restaurants, etc. within walking distance. The staff is super friendly and are more than happy to help with anything and provide travel tips as well. The included breakfast spread is pretty good too. Highly recommended.
Stayed 1 night in Sep 2023
Response from Elfa on 18 Oct 2023
Thank you for your response!

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect spot for us. Great breakfast, good staff interactions.. only downside(considering ) , I am not blaming the hotel for lack of parking and we’re forever grateful that we always found a place to park.. Reykavik and Iceland are undergoing major growing pains and we were happy to have been blessed with a great time
Stayed 2 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Tiny shower
It was a nice place. Check in was a bit odd since I didn’t get a email with door code on it. Girl behind the desk wasn’t very helpful to begin with but did finally send us a email with code. Shower was extremely small!
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but make sure bags aren't locked up
Overall nice place and location. Free parking is a little misleading because it is still street parking and limited. We did have an issue at check in that was weird and extremely inconvenient. We arrived early and knew our room wouldn't be ready, so we brought in a couple bags (just those with valuables in them) for luggage hold and got our room code. We arrived back around 8:15-8:30, shortly after front desk hours closed and went to our room. Our bags weren't in our room, so we went back to the front desk to see if they were tucked away. Then we called the after hours line to learn they were locked up for the night and nobody was willing to come get them for us. My husband had to sleep in his day clothes, we couldn't charge our phones and it was a significant inconvenience since we had to pack up for our flight the next day and we couldn't get our bags until 8 am. If the front desk had to close, why wouldn't they just bring our bags to our room OR make sure we knew we needed to be back by 8 to claim them? Never heard of a hotel that wouldn't just bring bags to a room, even if there was a small fee.
Stayed 1 night in Sep 2023

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lots of construction.
Stayed 2 nights in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Staff & service
Really helpful staff (tour booking). Actually fixed non-working TV! Nice breakfast. Convenient to downtown.
Stayed 3 nights in Sep 2023

10/10 Excellent

Shree Balaji Prasad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located excellent hotel with breakfast & dining facility…. It is street parking & very tight due to ongoing construction across.
Stayed 5 nights in Sep 2023
Response from Elfa on 22 Sept 2023
Thank you for giving you a time to respond.Kind regards 22 hill Hotel team

8/10 Good

Jose, Toa Baja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Anh was amazing. She was so helpful with information and bookings.
Stayed 2 nights in Sep 2023
Response from Elfa on 22 Sept 2023
Thank you for giving you a time to respond.Kind regards 22 hill Hotel team

10/10 Excellent

Richa

Stayed 1 night in Sep 2023

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist is amazing. She was so helpful with directions, bookings etc.
Stayed 2 nights in Sep 2023
Response from Elfa on 22 Sept 2023
Thank you for giving you a time to respond.Kind regards 22 hill Hotel team

10/10 Excellent

Vincent

Stayed 2 nights in Sep 2023

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible hotel
This hotel is horrible i suggest they should be removed from hotels.com arrived august 25th midnight doors were locked nobody at front desk the sign said starting june 1st reception open from 8am to 8pm i wish they told me that on the hotels Com website there was an emergency number t call i called it they gave me a code t get in and no phones in the room??? Horrible
Stayed 7 nights in Aug 2023
Response from Abby on 6 Sept 2023
Dear Joe,This is a very interesting review. We had back and forth email communication prior to your arrival, were we specifically informed you of the check-in process after hours. Additionally, our staff went above and beyond to assist you with your various questions. It's nowhere stated that we have phones in our rooms, there's a phone in our lobby for guests if they need help after 8PM.Hopefully your stay in Iceland was wonderful!

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for the price. While joy in the heart of the downtown, it was walkable. The breakfast was average in comparison to the other places I stayed in Iceland. The bed was very comfortable, the hotel was clean however the bathroom was definitely on the smaller side.
Stayed 2 nights in Aug 2023

6/10 Okay

Efraim

Liked: Cleanliness
Disliked: Room comfort
Small room .not enough space for 2 person .Tv didn't work
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are incredibly thankful to be able to pay 8000 ISK for an earlier check in as our flight landed at 6am. Anh, the front desk staff, was extremely kind and accommodating. We were able to eat breakfast as our room was getting cleaned. Our room had a comfy bed and the bathroom was clean. It was an added bonus that there was hot water and coffee and tea available near the front desk. Good selection at the breakfast buffet.
Stayed 1 night in Aug 2023
Response from Elfa on 22 Sept 2023
Thank you for giving you a time to respond.Kind regards 22 hill Hotel team

10/10 Excellent

Quennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
I chose this hotel as it was on the list of pick up hotels for my booked Iceland tour and it included a free breakfast. During my stay in April, the restaurant was closed for regular service. Rooms are spacious, good layout and clean and staff is friendly. It is about a 20-30min to major atrractions like Sun Voyager, Hallgrimskirkja etc. I stayed at two points both arriving in Reykjavik the day before my tour and then for two days after my tour ended and had consistent experience both times.
Stayed 2 nights in Apr 2023
Response from Elfa on 22 Sept 2023
Thank you for giving you a time to respond.Kind regards 22 hill Hotel team

8/10 Good

Eduardo

Stayed 2 nights in Aug 2023