Exterior

Reviews of Center Hotels SkjaldbreiĆ°

3.5 out of 5
Center Hotels SkjaldbreiĆ°
Laugavegi 16, Reykjavik

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 1002 reviews" "
Rating 8 - Good. 431 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was definitely ok for our one night stay before we left to go home after our tours. I think the property needs a little TLC as some of the paint and cracking in the bathroom and certain areas could use some touching up. And the wind goes through the cracks in the windows if itā€™s a really bad windy day. The staff is super friendly and everything else was enjoyable including the breakfast. The night life on the weekend can get a little loud, but I use rain sounds on my phone every night so I didnā€™t really hear any of the people once I turned it on.
Stayed 1 night in Apr 2024
Response from GuĆ°nĆ½ on 17 Apr 2024
Thank you for your feedback. We're pleased you enjoyed our friendly staff and breakfast. We apologize for any inconvenience caused by maintenance issues and noise. Your comments are valuable, and we'll work to address them for a better experience. We hope to welcome you back soon.

10/10 Excellent

Alex Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very convenient and easy to walk around
Stayed 4 nights in Feb 2024
Response from Center Hotel SkjaldbreiĆ° Reception on 27 Feb 2024
Dear Akex,Thank you for taking the time to write us such a good review. We are glad to hear how satisfied you were with your stay and the convenience of the location. We hope to have the opportunity to provide you with another excellent stay again.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful!
Stayed 1 night in Feb 2024
Response from FD TEAM on 21 Feb 2024
Dear David. We are happy to hear that your experience with us was satisfactory! We aim for good guest relation. Hopefully we will see you again in the future!

10/10 Excellent

Wing In

Stayed 1 night in Jan 2024
Response from Weronika on 8 Feb 2024
Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our priority, and we're thrilled that you enjoyed our convenient location despite the minor noise concern. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Giulia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a perfect location. It is walkable to everything and every restaurant. The only issue is it can be a bit loud if you keep the window open because the pub next door is open until late. If you keep the window closed then you cannot hear anything outside.
Stayed 8 nights in Dec 2023
Response from Weronika on 8 Feb 2024
Thank you for sharing your thoughts. We're thrilled to hear that you found our property to be in a perfect location, within walking distance of everything and every restaurant. However, we apologize for any inconvenience caused by noise from the nearby pub. We appreciate your understanding and suggest keeping the window closed to minimize disturbances. Your comfort is important to us, and we hope this small inconvenience won't deter you from enjoying your stay with us.

8/10 Good

Kenya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping stores and restaurants are right outside the hotel. The hotel has wonderful staff and free breakfast. Rainbow street is behind the hotel. There are about three steps right outside the door and about another 6 or 7 steps inside to get to the elevator to see the receptionist. It's difficult to carry the luggage up these steps after a long flight. The Viking restaurant is right outside the hotel which is convenient, however, loud music at night that stops around 3am makes it difficult to have a restful night. The room developed a sulfur smell after the 2nd night and worsen the day after. The hotel handle the smell the same day. When we came back from a tour, the smell was gone. The proximity to the shopping and restaurant areas is wonderful! No car needed. Closest bus stop is 6 (3min walking distance) and not 14 as the elevator in the hotel states. I would definitely stay in this hotel again, despite the loud music in the night. Nothing that earplugs cannot solve.
Stayed 4 nights in Dec 2023
Response from Weronika on 8 Feb 2024
Thank you for sharing your experience. We're glad you appreciated our hotel's convenient location, friendly staff, and complimentary breakfast. We apologize for any inconvenience with the steps to the elevator and the noise from the nearby restaurant. We appreciate your understanding regarding the inconveniences you faced. Rest assured, we take your feedback seriously and will strive to improve. We look forward to the opportunity to host you again in the future, ensuring a more comfortable and enjoyable experience.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GS on 2 Jan 2024
Dear Anne,Thank you so much for the amazing score. We hope you had a great stay!Warm regards,GintareHotel manager

10/10 Excellent

Bonnie

Stayed 3 nights in Dec 2023
Response from Weronika on 8 Feb 2024
Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our priority, and we're thrilled that you enjoyed our convenient location despite the minor noise concern. We look forward to welcoming you back for another excellent stay in the future!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service
You couldn't ask for a better location if you intend to be on foot or plan to meet up with bus tours (use Bus Stop 6, not 14!!!). If you have a room facing the street, it will be LOUD well into the early morning hours. Also, the windows in my room were incredibly drafty. To the point the curtains were blowing around. The front desk gave me towels to try to block the draft. The breakfast was limited, but good enough to grab a quick coffee and toast before meeting your bus.
Stayed 4 nights in Dec 2023
Response from GuĆ°nĆ½ on 19 Dec 2023
Dear Danielle. Thank you for your feedback. We apologize for the noise and the draft in the window. We are working on the problem to make guests stay more comfortable. We are happy that you were satisfied with the location and the breakfast. We hope that your next stay will be even better and we hope that we can accommodate you at that time. Warm regards,Center Hotel SkjaldbreiĆ°, Reception

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paolo the reception/check in employee was amazing! He made sure we got our room early when we arrived in the morning and offered us breakfast after our long travel day. The rooms are comfortable and clean. Great location to walk all around ReykjavĆ­k.
Stayed 1 night in Dec 2023
Response from Gudny/Gigi on 14 Dec 2023
Dear Molly, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Paolo provided exceptional service during your check-in.We're delighted to be part of your positive experience in ReykjavĆ­k and appreciate your compliments on our great location. We look forward to welcoming you back for another enjoyable stay.Warm regards, Front desk team,Center Hotels SkjaldbreiĆ°

8/10 Good

Valerie

Great location in the city!
Great staff and location! Staff helped immediately anytime we asked for any help. Clean room, perfect for our week-long stay. Beautiful dining area and breakfast spread. Only issue was our room was across the street from a bar and the band played nightly from 8-11.
Stayed 7 nights in Nov 2023
Response from Center Hotel SkjaldbreiĆ° on 4 Dec 2023
Dear Valerie,Thank you for choosing Center Hotel SkjaldbreiĆ° and for taking the time to share your feedback. We're delighted to hear that you appreciated our great staff, convenient location, and the cleanliness of your room. It's wonderful to know that our dining area and breakfast spread met your expectations.We sincerely apologize for the inconvenience caused by the noise from the nearby bar during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 Good

christina

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good reception people, room small but comfortable
Stayed 3 nights in Nov 2023
Response from Front Desk on 18 Nov 2023
HallĆ³ Christina! Thank you very much for giving us your time and leaving us a review! We are glad you had enjoyed your stay with us. We are looking forward on seeing you back in ReykjavĆ­k!

10/10 Excellent

ANDREW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel manager on 14 Nov 2023
Dear Andrew,Thank you for choosing our hotel and for amazing score!We hope to welcome you again in the near future!Warm regards,Gintare

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel manager on 13 Nov 2023
Dear Jessica,Thank you for the 5-star rating! We appreciate your positive feedback and are delighted that you had a great experience. If you ever wish to share any specific comments or suggestions, please don't hesitate to let us know. We're here to make your stay even better. Thank you for choosing our hotel!Warm regards,Gintare

2/10 Terrible

Tatsiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12:32 am Saturday and so noisy outside . The bar opposite our windows Room - small , hotel must be renovated Center city Our previous night was in 4star hotel ( 3 minutes from Hotel Odinsve) was a little bit more expensive than center hotels but quiet . And we could relax after full day traveling Here itā€™s impossible Vip ( I checked they had available rooms, beverages were available in another hotel of their chain
Stayed 1 night in Oct 2023
Response from Hotel manager on 13 Nov 2023
Dear Tatsiana,We apologize for the noise issue and any inconvenience it caused during your stay. Our central location does have its lively side, but we understand the importance of a peaceful stay. It's unfortunate to hear that you were unable to relax after a full day of traveling.Your feedback is valuable to us, and we'll consider it for future improvements. We appreciate your input and hope you had a safe and pleasant trip despite the noise. If you decide to visit again, we would welcome the opportunity to make your stay more comfortable. Thank you for sharing your experience.Warm regards,Gintare

10/10 Excellent

Karen

Stayed 3 nights in Oct 2023
Response from Hotel manager on 16 Nov 2023
Dear Karen,We appreciate your 5-star review! Your support means a lot to us. If you ever have specific feedback to share, we're all ears. Thanks again!Best regards,Gintare

8/10 Good

Mark, waukegan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey good
Stayed 5 nights in Oct 2023
Response from Front desk on 21 Oct 2023
Dear Mark, Thank you so much on leaving us a review. We are very happy to hear that you've enjoyed your stay with us. We hope to see you back in Iceland sometime soon!

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A room was available for us at the time of our check in. The cookies in our room was a really nice gesture for the occasion of our trip. The room is adequate enough for 2 people. The continental breakfast is pretty good especially the pickled fish. Pablo gave us some food recommendations and showed us in the map how to get there. Staff was friendly and accomodating.
Stayed 4 nights in Oct 2023
Response from Centerhotels Skjalbreid on 14 Oct 2023
Dear Arthur,We are thrilled to hear about your recent stay with us and are grateful for your kind words. It's always our aim to make your stay as pleasant as possible, and we're delighted that we succeeded in doing so during your special occasion.We're glad you enjoyed the cookies in your room - it's our little way of making our guests feel welcome and appreciated. Pablo is a valuable member of our team, and we will be sure to pass along your compliments. Providing excellent service is what we strive for, and it's rewarding to know that we achieved this during your stay.Thank you again for choosing our hotel for your trip, and for sharing your experience with us. We look forward to welcoming you back on your future travels.Warm regards,

10/10 Excellent

David

Stayed 2 nights in Oct 2023
Response from Hotel manager on 30 Oct 2023
Dear David,Thank you for the fantastic score. We hope to welcome you back in the near future. Warm regards,Gintare

10/10 Excellent

ginny

Liked: Cleanliness, staff & service, room comfort
Great location
The hotel is very central and a great location for a few days in Reykjavik, close to resturants, bus stop and walkable to a few sites such as the church, harpa, etc. The room was a bit small, but was all that i needed for a solo trip.
Stayed 2 nights in Oct 2023
Response from Elena on 9 Oct 2023
Dear ginny,We're delighted to hear that you enjoyed our central location in Reykjavik, making it convenient for exploring the city's attractions and amenities. While our rooms may be on the cozier side, we're pleased to know that it met your needs for your solo trip. We hope you had a wonderful time exploring the city, and we look forward to welcoming you back in the future for another great stay. Thank you for choosing our hotel!Kind regards,Centerhotels Skjalbreid

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, convenient, clean.
Stayed 3 nights in Sep 2023
Response from Elena on 9 Oct 2023
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at our hotel.We appreciate your concise feedback: safe, convenient, and clean. These are the key qualities we strive to provide for our guests, and we're glad to hear that you found your stay met these expectations. If you have any additional comments or suggestions, please don't hesitate to share them with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.Kind regards,Centerhotels Skjalbreid

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel sits at the heart of downtown making it walkable to anywhere downtown. Great stay would do it all over!
Stayed 5 nights in Sep 2023
Response from Centerhotels Skjalbreid on 5 Oct 2023
Dear guest,Thank you for your positive review of our hotel! We're delighted to hear that you enjoyed your stay with us and found our downtown location convenient for exploring the area. Our central location does indeed make it easy for our guests to explore downtown and all that it has to offer. Whether you're interested in dining, shopping, entertainment, or simply taking a leisurely stroll, you'll find it all within walking distance.We truly appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Thank you once again for choosing to stay with us, and we look forward to serving you again in the future!

6/10 Okay

Francisca

The biggest problem was parking which was street parking only.
Stayed 1 night in Aug 2023
Response from Centerhotels Skjalbreid on 5 Oct 2023
Dear guest,Thank you for sharing your feedback regarding the parking situation during your stay. We understand that convenient parking is an important aspect of a comfortable hotel experience, and we apologize for any inconvenience you may have experienced with street parking. We are situated in the vibrant heart of Reykjavik, and we understand that the parking situation can be a challenge for both our valued tourists and local residents alike. Regrettably, this issue is beyond our direct control. However, it's worth noting that the downtown area of Reykjavik is continuously evolving and making efforts to enhance the overall experience for visitors and residents alike. We remain hopeful that by your next visit, you may find improvements in the parking situation that contribute to an even more enjoyable stay. Thank you for your understanding and patience, and we look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Centerhotels Skjalbreid on 5 Oct 2023
Dear guest,We sincerely appreciate your positive review score. Your comfort and satisfaction are of utmost importance to us. If you have any comments or suggestions about your experience that you'd like to share, we would be more than happy to hear from you. Your input helps us continue to improve and provide the best possible service to our guests. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to restaurants, shops, and Bus stop for tours.
Stayed 5 nights in Sep 2023
Response from Front Desk on 13 Sept 2023
Dear Guest,Thank you for giving us your feedback.We are grateful to know that our central location satisfies your expectation. We hope we can welcome you again on your next visit to Iceland. Warm Regards, Jerry Leal

6/10 Okay

Ben, COWLEY

Disliked: Property conditions & facilities
The shower door was broken the first day we arrived and it was still not fixed when we left..
Stayed 2 nights in Sep 2023
Response from Front Desk on 13 Sept 2023
Dear Guest,We appreciate your time to post your comment after your visit. Our utmost priority is guest satisfaction, regardless of how, we apologize that we fell short on this matter and rest assured that your concern will be addressed to the relevant department.We are grateful having you as our guest and hope that we can welcome you again on your next visit to Iceland Best RegardsJerry Leal

2/10 Terrible

Frank

We booked this hotel through Expedia 4 months in advance of our trip. We confirmed 2 days prior to arrival. On arrival we were told that there was an 'issue' and they were overbooked. They moved us to another hotel in their chain that was NOT in the area we wanted to be. We are seniors and it was not walkable to the sights we were interested in. They claimed all their hotels were fully booked and this was the only room available. In this age of computers this sort of thing should not be possible and any 'issue' should be known long before date of arrival and certainly at the point 2 days prior when they confirmed.
Response from Front Desk on 13 Sept 2023
Dear Guest, Thank you for taking time to write your review following your recent stay with us. We would like to extend our sincerest apologies for moving you to other Centerhotels, and it is regrettable to know that you were not satisfied with your experience. Quality guest experience is our topnotch goal and following the receipt of your response, I personally apologize for any inconvenience. As feedback like your is very valuable to us to help us ensure that our guests will be taken extra care of and enjoys the service standard we are upholding to strive. We hope to welcome you again if there is another opportunity for you to visit our hotel. Best Regards,Jerry Leal

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Last min hotel relocation
I made a reservation 5months prior to the arrival to iceland. But when we got to the hotel , the room was not available and the front desk person offered us the option to move to the different location which happens to be more outskirts of the center of the town . According to the hotel management , the emails was sent to us the day of our checkin to notify the changes of the different hotel and location . Overall, the new location was more modern and the accommodations was good but much further away from the center of the city. The hotel management definitely needs improvement in communicating with customers regarding to the last minute changes to hotel.
Stayed 2 nights in Aug 2023
Response from Center Hotel SkjaldbreiĆ° on 22 Sept 2023
Greetings from Reykjavik!Thank you for taking the time to share your feedback regarding your recent stay in Iceland. We truly value your input as it helps us improve our services.Firstly, we sincerely apologize for the inconvenience you experienced during your check-in. We understand that the last-minute relocation was not ideal, and we deeply regret any frustration it may have caused. Our goal is to provide seamless experiences for our guests, and we acknowledge that we fell short in this instance.We appreciate your understanding regarding the new location's modern amenities and accommodations. While we are pleased to hear that you found these aspects satisfactory, we understand that the change in proximity to the city center was not ideal for you. We are continuously working to enhance our communication processes to prevent such situations from occurring in the future.Your feedback is essential to us, and we will use it to make necessary improvements to ensure a smoother guest experience. We hope that you would consider giving us another opportunity to serve you in the future.Thank you once again for choosing us for your stay, and we hope to welcome you back under more favorable circumstances.Warm regards,

2/10 Terrible

Augustus

Disliked: Staff & service
An ok hotel but sadly one (or more) of their housekeeping staff is a thief. My son and I checked out of our room but left our bags at the front desk to await our return for them in three hours. An hour later I realised that I had left a gift (necklace and bracelet in a medium size flat velvet box) for my wife in the room. I raced back, but the housekeeping staff professed ignorance. Rather than accuse them directly I suggested the box might have gone astray, offered a reward, and said I'd be back. I came back two hours later, no luck. There is no way anyone could have mistaken the box for anything other than what it was, it was on the table, and the first person(s) into the locked room after we left was housekeeping. Hence my belief she/they stole it, not thinking I'd be back. Sad end to an otherwise fabulous trip to Iceland with my son
Stayed 1 night in Aug 2023
Response from Gintare ,hotel manager on 20 Sept 2023
Dear Augustus,We deeply regret the unfortunate incident that occurred during your stay at our hotel. We want to assure our guests that we have always placed immense trust in our dedicated staff, and incidents like these have never happened before. We take this matter seriously and are fully committed to assisting you in filing an incident report with the authorities to address this issue promptly. Please don't hesitate to reach out to us, and we will do everything in our power to resolve this situation and ensure the security and comfort of all our guests.

8/10 Good

Sandra J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel but noisy.
It was a very nice stay with one significant exception I'll note last. We were there for 4 nights to run the Reykjavik Marathon and then sightsee locally before heading out on the Ring Road. The staff were very friendly and helpful, the room was comfortable and clean, breakfast was nice, and the location was convenient. The negative - the location was party central. Music was blaring on Friday and Saturday nights until 2am, and we could hear loud conversations from the outside seating at the bars until 4.
Stayed 4 nights in Aug 2023
Response from Front Desk on 28 Aug 2023
HallĆ³ Sandra! Thank you very much for your review! We are happy that you've had a nice time staying at our hotel. We appreciate all the kinds words and we will pass on the compliments to our team. We would like to apologize for the inconvenience of busy downtown life during your stay with us. Hoping to see you back in Iceland soon!

10/10 Excellent

Joni

Stayed 2 nights in Jul 2023
Response from Front Desk on 28 Aug 2023
HallĆ³ Joni! Thank you very much for your review! We are happy that you've had a nice time with us. Hoping to see you back in Iceland soon!

8/10 Good

CARLOS, Palm Bay

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and close to all shops, restaurants downtown. Average breakfast for Iceland hotels. Bread, cold meats, coffee, juicy, skyr, cereal and pastries. Rooms small but again standard for Iceland. Unless you go to Radisson or Hilton (more expensive). No parking but a public lot is within 2 blocks (20 dollars per 24 hrs). Clean. Has elevator. Been traveling to Iceland frequently for past 15 years and always try to stay in a different hotel. This one is typical, average. The main attraction is its location
Stayed 4 nights in Jul 2023
Response from Front Desk on 11 Aug 2023
Dear Carlos, thank you for your time on giving us such a detailed review! We appreciate you input, hopefully we will see you back in Iceland sometime soon!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, friendliness and location.
Stayed 2 nights in Jul 2023
Response from Front Desk on 26 Jul 2023
Dear Helen,Thank you for your delightful 5 out of 5 review on Expedia! We are delighted that our staff's friendliness and our convenient location made your stay memorable. We look forward to your next visit!Best regards,

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. There is a bar located next to the property which plays LOUD rock music late into the night (beyond midnight). We enjoyed the music and when it was time for bed closing our windows, drawing the curtains and playing a little white noise on my iphone allowed us to sleep. But for those sensitive to sound, this could be an issue. We parked a block away as you're right in the heart of the city. We really enjoyed our stay! Would book again.
Stayed 3 nights in Jul 2023
Response from Antonio on 13 Jul 2023
Dear Joseph, We are really sorry for this inconvenience, our hotel is right in the middle of downtown, where is the main shopping street and sometimes the bars around play live music. Thank you very much for that kind words, we hope that you enjoyed your stay in Reykjavik with us.Kind regards, Center hotels Skjaldbreid

8/10 Good

Tracey

Stayed 1 night in Jun 2023
Response from Front Desk on 11 Aug 2023
Dear Tracey, thank you very much on leaving us a review!

8/10 Good

Michael, Eugene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center part of town, so everything is pretty much a 15 minute walk or less. While this is an older property, it is in very good shape. If you are mobility impaired, this is NOT the place for you ā€“ too many stairs, trip hazards, etc. That said, super-friendly staff and generous breakfast, so I would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Front Desk on 2 Jul 2023
HallĆ³ Michael! Thank you so much for you time on leaving us a thorough review! We are happy to hear that you'd choose us again and we cant wait to see you soon back in Iceland!

10/10 Excellent

Deborah

Stayed 1 night in Jun 2023
Response from Front Desk on 14 Jul 2023
HallĆ³ Deborah! Thank you very much on leaving us a great rating! We hope you have enjoyed your stay with us and we will be waiting to see you back in ReykjavĆ­k again!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pablo who was at the Reception desk was absolutely wonderful. He seemed to go out of his way to make sure my accommodations were to my liking. I must say when I first entered my room I felt it was a bit small, And without A/C I felt this wasnā€™t going to work out, Having a opened window without a screen was to me unacceptable with the fear of flying bugs entering the room. But Pablo assured me I had no worries and he was right. I soon adjusted to the room and found it comfortable and slept well because Pablo accommodated me with a room where The street noise was unheard from my room. It was quite all night. Would I choose to stay here should I ever return to Reykjavik? Perhaps I would. The Breakfast was much better then I thought it would be because I enjoy hash browns and sausage with my Scrambled eggs that most Hotels serve, All that this Hotel didnā€™t serve, But they did have hard boiled eggs and a decent variety of breakfast items to fill you up for the day. Yes, All in all my stay was much better then I thought it would be from when I first entered my room. And Pablo is responsible for making my stay that much more enjoyable.
Stayed 3 nights in Jun 2023
Response from Hotel manager on 23 Jun 2023
Dear Mark,Thank you for sharing your positive experience with us! We're thrilled to hear that Pablo at the reception desk went above and beyond to ensure your accommodations were to your liking.We're glad that you found the breakfast offerings satisfactory and that it exceeded your expectations. We appreciate your feedback on the variety of breakfast items available.Your kind words about Pablo's exceptional service will be passed on to him and our team. We strive to provide a memorable and enjoyable stay for our guests, and we're delighted that Pablo made a positive impact on your experience.Should you choose to return to Reykjavik, we would be honored to have you as our guest again. Thank you for taking the time to share your feedback, and we hope to welcome you back in the future.Thank you!Warm regards,Gintare

4/10 Poor

Gerald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small Hotel Needs Renovation
I would not recommend this hotel anyone, unless you want to be close to the city's night life and don't mind Spartan conditions. I booked this hotel for one night post-cruise. Our first disappointment was in order to enter the hotel you need to walk up some stairs to get to the "lobby" on the second floor. While there are not that many stairs, if you are carrying luggage, it can be strenuous. Our room was very disappointing. Very small, consisting of a queen bed, desk, and night stands which are in need of an upgrade. Very few electrical outlets to charge our phones. The small bathroom had some mold in the shower. As we were there during a long summer day, the curtains did not keep the daylight out and since we were close to bars, we did not get a comfortable sleep. On a positive note, the front desk attendants were very helpful and pleasant. I don't know how the rooms in the other Center Hotels in Reykjavik are in comparison, but when we passed by them on our sightseeing, their lobbies were larger and more enticing. I would steer clear from this hotel and find other accommodations.
Stayed 1 night in Jun 2023
Response from Hotel manager on 23 Jun 2023
Dear Gerald,Thank you for your honest feedback. We apologize for the disappointing experience you had during your stay and we'll use your comments to improve our services and facilities.We appreciate your positive note about our front desk attendants and their helpfulness. We strive to provide excellent customer service, and we're glad they made a positive impression on you.Best regards,Gintare

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Hotel manager on 23 Jun 2023
Dear Steven,Thank you very much for the high score. We hope that you had a great stay!Best regards,Gintare

8/10 Good

Riitta, Camarillo

Stayed 4 nights in Jun 2023
Response from Front Desk on 2 Jul 2023
HallĆ³ Riitta! Thank you for leaving us your feedback, much appreciated!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the best location for site seeing, shopping and dining. The staff were very helpful and accommodating. I would recommend this hotel to my family.
Stayed 1 night in May 2023
Response from Hotel manager on 5 Jun 2023
Dear Christina,Thank you so much for your kind review. We are delighted to hear that you had a great stay!We are looking forward to your next visit!Best regards,Gintare

10/10 Excellent

PAMELA J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel! Staff people are very friendly and helpful. Our room was immaculate. We had a corner room (304) with lots of windows and a great view of the activity on the streets below. Many restaurants, shops and attractions are within easy walking distance. We arrived early in the morning following an overnight flight from Chicago. Since our reserved room was already unoccupied, the staff offered us the opportunity to check in early and go directly to the dining room for breakfast. The extra cost of 35 euros was well worth it. The breakfast buffet was simple, with fresh fruits, juices, cheese, sliced meat, cereals, boiled eggs, yogurt, a variety of delicious breads and condiments. We had breakfast six days in a row, and the offerings were identical each time. I would have liked to have some variety in the meat and cheese from day to day; it got a bit old eating the same thing every day. But everything was fresh and plentiful. The dining room, located on the third floor, is bright and cheery, with windows on three sides for a great view. Just for guests' info, I would point out that this small hotel does not have a lobby/common area where guests can hang out. The check-in desk is in a small space on the second floor. Also, there is no bar or restaurant. These are not complaints: I'm just pointing it out because it's different from most hotels which have large lobby areas. We loved this hotel and will definitely stay there again when we return to Reykjavik!
Stayed 5 nights in May 2023
Response from Hotel manager on 5 Jun 2023
Dear Pamela,Thank you for taking time to write this wonderful review about your stay with us. ! It gives us such pleasure in knowing that you had an enjoyable time. We hope youā€™ll be able to return back to Reykjavik and will choose us to stay with again. Thank you. All the best ,Gintare

6/10 Okay

Reuven

Disliked: Room comfort
Iceland hotel
They have a few stares until you reach the elevator, hard to Cary luggage. The shower was very small Elevator didnā€™t work a couple of times
Stayed 4 nights in May 2023
Response from Mara on 30 May 2023
Dear Reuven,Thank you for taking the time to share your comment and rating. We are very sorry to hear that you were not happy with the layout of the facilities. We are located in the heart of ReykjavĆ­k city in close vicinity to all the main attractions and in these old buildings quite often the design needs to preserve the charm of the old architecture. Thus, this is the main reason why the lift is not accessible from the very entrance to the hotel. We would also like apologize for the elevator being out of order at times. Your feedback is important to us, and we are working on this issue to reduce the chances of it happening again. Once again, we deeply apologize for any inconvenience and we do hope that you had a nice experience overall. Warm regards,Team Center Hotels SkjalbreiĆ°

6/10 Okay

Don

Liked: Cleanliness, staff & service
Needs better electric outlets
Excellent staff. Rooms are very small and the electric outlets are not useful or convenient for charging your phones
Stayed 5 nights in May 2023
Response from Front Desk on 19 May 2023
HallĆ³ Don! Thank you for leaving us a review! We are happy to hear that our staff left a good impression behind! We will try our best to address your concerns, so next time your stay will be more pleasurable! Hoping to see you back in ReykjavĆ­k soon!

6/10 Okay

Randal

Stayed 3 nights in Apr 2023
Response from Front Desk on 26 Apr 2023
Dear Randal,Thank you for giving is your feedback.We hope you had enjoyed your stay with us.We hope to welcome you again soon.

8/10 Good

Sanjana

Travelled with partner
Liked: Cleanliness, staff & service
The receptionist was amazing! We need a room in the quieter side of the hotel after delayed flights. They didn't have any available but she promptly checked with partner locations close by and offered to move us at no extra cost. As it was a bday booking, they were kind enough to ensure that it felt special, and memorable!! Huge thanks to the staff member who helped us out on April 7/8.
Stayed 5 nights in Apr 2023
Response from Front Desk on 5 May 2023
Dear Sanjana, thank you for taking your time to write us such a nice review. We are always trying to do our best to meet needs of our guests. We are happy to hear that you were satisfied with our service.

8/10 Good

Anna

Stayed 5 nights in Apr 2023
Response from Front Desk on 5 May 2023
Thank you

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very friendly staff. They left a sweet birthday surprise in my room!! Bed was comfy. Included breakfast was good. Perfect spot to walk around town and catch buses for excursions
Stayed 4 nights in Mar 2023
Response from Front Desk on 30 Mar 2023
Thank you for taking your time to write us such a lovely review. We are thrilled to hear that you enjoyed our service, facilities, breakfast and location. We look forward to welcoming you in our hotel again.

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are small but perfect for what we were looking for.
Stayed 3 nights in Mar 2023
Response from Front Desk on 9 Mar 2023
HallĆ³ Jess! Thank you so much for your review! We greatly appreciate it. Thank you for staying with us - we hope to see you back in Iceland soon!