Lobby lounge

Reviews of Þingholt by Center Hotels

4 out of 5
Þingholt by Center Hotels
Thingholtsstraeti 3-5, Reykjavik

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1007 reviews" "
Rating 8 - Good. 252 out of 1007 reviews" "
Rating 6 - Okay. 61 out of 1007 reviews" "
Rating 4 - Poor. 21 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this hotel! We got engaged on our trip and the spa was such a lovely and romantic add on to our stay. Parking is street-only but we were able to find a spot every time and the cost is fairly cheap. The breakfast was one of the best continental breakfasts I’ve had and I would 10/10 recommend this hotel to anyone looking for a nice place in downtown Reykjavik!
Stayed 6 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Dear ElizabethThank you so much for your glowing review! We are thrilled to hear that you loved your stay at our hotel and that it played a special part in your engagement trip. Our team takes great pride in providing a romantic and memorable experience for our guests.We're glad to hear that you enjoyed our spa facilities, finding them to be a lovely and romantic addition to your stay. Additionally, we understand the convenience of street parking and are pleased that you found it easy to locate spots at a reasonable cost.It's wonderful to hear that our continental breakfast exceeded your expectations! We strive to offer a delicious and satisfying start to the day for all our guests.Thank you for recommending our hotel to others seeking a nice place in downtown Reykjavik. We look forward to welcoming you back for another memorable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know. Congratulations again on your engagement!Best Regards,Jerry Leal

6/10 Okay

Dan

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Dear Dan,Thank you for your feedback.We hope you had an amazing stay with us.We hope to welcome you back again soon at Thingholt by Centerhotels.Warm Regards,Jerry Leal

8/10 Good

Marie, Bennington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The trade off for an excellent location in a very walkable city is noise…
Stayed 5 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Dear Marie,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's excellent location in the heart of Reykjavik, which makes exploring the city on foot convenient for our guests.We understand that with such a central location, there can sometimes be noise from the surrounding area. We apologize for any inconvenience this may have caused during your stay. Our team is always available to assist in addressing any noise-related concerns or providing alternative accommodations if needed.We value your feedback and hope that despite this inconvenience, you were able to enjoy your overall experience in Reykjavik. Should you choose to stay with us again in the future, please don't hesitate to reach out so we can ensure a more peaceful and comfortable stay for you. Thank you again for sharing your thoughts with us.Warm Regards,Jerry Leal

10/10 Excellent

Guadalupe Lizeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Response from Front Desk on 22 Mar 2024
Dear Dear Guadalupe,Thank you for your recommendation! We're thrilled to hear that you had a positive experience with us.If you have any specific feedback or suggestions on how we can further improve, please feel free to share. We always aim to provide the best possible experience for our guests.We look forward to welcoming you back in the future!Warm regards,Jerry Leal

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus stop #6 for easy pick up and an easy walk to many of Reykjavik’s attractions. The hotel was spotlessly clean, and the staff friendly. Breakfast was great with lots of options! Would highly recommend.
Stayed 2 nights in Feb 2024
Response from Front Desk on 22 Mar 2024
Dear Tara,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our location near bus stop #6 made it easy for you to explore Reykjavik's attractions.We're delighted that you found our hotel to be spotlessly clean and that our staff were friendly and accommodating. Providing exceptional service and a clean environment are top priorities for us.It's fantastic to know that you enjoyed our breakfast offerings with plenty of options to choose from.Your recommendation means the world to us! We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,Jerry Leal

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on 22 Mar 2024
Dear Kate,Thank you for the stellar rating! We're thrilled to hear that you had a 5-star experience with us.If there's anything specific that made your stay exceptional or if you have any feedback for us, please feel free to share. Your insights help us continually improve and provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back for another outstanding stay in the future!Warm regards,Jerry Leal

10/10 Excellent

GRISCENCO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 5 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Dear Griscenco,Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay with us.If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Warm regards,Jerry Leal

8/10 Good

Anjelika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t noticed any VIP services, only got a voucher for 2 drinks, after enquiring. Also, the rooms are too dark and quite cold, no temperature control in the room. Mattresses are quite hard for my liking. Breakfast was excellent and service was amazing.
Stayed 5 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Dear Anjelika,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our excellent breakfast and service during your stay.We apologize for any inconvenience caused by the lack of VIP services and the darkness and temperature of the rooms. Your feedback regarding the mattresses being too hard is also duly noted. We'll review these aspects of our guest experience to ensure improvements are made where possible.Your comments are invaluable to us as we continuously strive to enhance our guests' experience. If there's anything else we can do to improve your future stays with us, please don't hesitate to let us know.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm regards,Jerry Leal

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms close to everything. Great spa facilities and breakfast. Would definitely stay again
Response from Front Desk on 22 Mar 2024
Dear Sonia,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great rooms, convenient location, excellent spa facilities, and delicious breakfast during your stay.We're delighted to hear that you had such a positive experience with us and that you would definitely stay again. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Jerry Leal

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in the heart of the tourist shopping district but also within walking distance to the bus stop for tour buses and the old harbour area. Modern boutique hotel with great service and good breakfast. Scrambled egg, bacon and sausage option as well as the usual continental selection. Breakfast service staff very attentive and friendly. I'd definitely stay there again. Robyn Guedes, Bloomfield, Australia.
Stayed 4 nights in Feb 2024
Response from Front Desk on 5 Mar 2024
Dear Robyn,Thank you for sharing your wonderful experience with us, Robyn! We're thrilled to hear that our hotel's central location suited your needs perfectly, offering easy access to both the bustling tourist shopping district and the scenic old harbor area.We're delighted that you enjoyed our modern boutique ambiance and the attentive service provided by our staff. It's fantastic to know that you found our breakfast offerings to your liking, with a satisfying selection including the classic scrambled eggs, bacon, and sausage, alongside a variety of continental options.We truly appreciate your kind words and recommendation, and we would be honored to welcome you back for another enjoyable stay whenever you find yourself in the area again at Thingholt apartments by CenterhotelsWarm Regards,Jerry L

10/10 Excellent

Gail

Stayed 3 nights in Feb 2024
Response from Front Desk on 22 Mar 2024
Dear Gail,Thank you for sharing your feedbackWe hope you had a great stay with us and we look forward to welcoming you back again soon.Warm Regards,Jerry Leal

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 1 night in Jan 2024
Response from Front Desk on 28 Feb 2024
Dear Nicholas,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a wonderful stay with us.If there's anything specific that made your stay memorable or any particular aspect of our service that stood out to you, we'd love to hear about it. Your feedback helps us ensure that every guest experience is exceptional.We hope to welcome you back at Thingholt by Centerhotels for another fantastic stay in the future!Warm regards,Jerry L

6/10 Okay

Fabiana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great location close to everything you wan to see at Reykjavik, standard room is quite small. Breakfast is reasonable, not all members of staff are really helpful.
Stayed 4 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Dear Fabiana,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be in a great location, close to everything you wanted to see in Reykjavik.We appreciate your comment regarding the size of the standard room. While we strive to provide comfortable accommodations for all our guests, we understand that preferences may vary, and we will take your feedback into consideration as we continue to improve our offerings.Regarding breakfast, we're glad to hear that you found it reasonable. We're constantly working to enhance our breakfast options to ensure a satisfying start to the day for our guests.We're disappointed to learn that not all members of our staff were as helpful as you expected. Providing excellent service is a top priority for us, and we will address this internally to ensure that all our team members consistently meet the high standards we set.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back at Thingholt by Centerhotels in the future and provide you with an even better experience.Warm regards,Jerry L

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with the most brilliant, caring, efficient and friendly staff. Clean and the food and drink service was superb. So close to the city centre it literally took 1 minute to walk onto the shopping and entertainment streets. Staff were knowledgable and incredibly helpful. Visited 10 years ago but will be back sooner.
Stayed 3 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Dear Steven,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you had a lovely stay and that our staff left such a positive impression on you.Ensuring our guests feel cared for and valued is at the heart of what we do, and we're delighted to hear that our team's dedication to providing excellent service shone through during your stay.It's wonderful to hear that you found our hotel to be clean and that you enjoyed the food and drink services. We strive to offer a memorable dining experience, and we're glad we succeeded in exceeding your expectations.We're also thrilled that our location made it convenient for you to explore the city center and enjoy all the shopping and entertainment opportunities nearby.We can't wait to welcome you back sooner at Thingholt by Centerhotels than 10 years from now! If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,Jerry L

10/10 Excellent

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a great spot, we walked everywhere with our hotel as the base of operations. Sauna and hot tub were a great reward after a long day out exploring the city!
Stayed 4 nights in Jan 2024
Response from Thingholt by Center Hotels. on 13 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tiffany, Columbus

Stayed 1 night in Feb 2024
Response from Front Desk on 22 Mar 2024
Dear Tiffany,Thank you for your perfect rating with us.We are happy to know that you had a wonderful stay with us.We hope to see you again on your next visit to IcelandWarm Regards,Jerry leal

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was clean and close to everything that we wanted to see. around the block from rainbow street, to the church. best distance to bus stop 6 or 3 for tour and airport pickups
Stayed 4 nights in Feb 2024
Response from Thingholt by Center Hotels on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and team
Stayed 1 night in Jan 2024
Response from Silvia on 5 Feb 2024
Halló Traci. Thank you for the review and rating. We are delighted to hear that you had a lovely stay with us. We would love to welcome you back again sometime soon. All the best, Team Thingholt.

8/10 Good

Johnson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tv was broken. Located in central tourist area.
Stayed 4 nights in Jan 2024
Response from Silvia on 5 Feb 2024
Helló Johnson. Thank you very much for your comments which help us improve our services and for having chosen us for your stay in Reykjavik. We look forward to welcoming you again to our hotel on your future visit in Iceland. Kind regards, Team Thingholt.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so trendy, the staff was excellent, the bar had great drinks, and you are right in the center of town so everything is walkable
Stayed 1 night in Jan 2024
Response from Thingholt by Center Hotels. on 30 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Had electrical issues and no phone service with 1st room, second room had no phone, plumbing issues. Both rooms were no too clean. There was broken glass in the second room. We had two rooms because the 1st room had so many issues.
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Daneil,Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we want to assure you that we take your concerns seriously. We deeply regret that you had to face electrical issues, a lack of phone service, plumbing problems, and cleanliness issues in both rooms.This falls far short of the high standards we strive to maintain, and we appreciate your patience and understanding. Our maintenance and housekeeping teams will be thoroughly investigating the issues you've highlighted to ensure they are promptly addressed and prevented in the future.The presence of broken glass in the second room is especially concerning, and we apologize for any safety concerns this may have caused. Rest assured, we will be conducting a thorough inspection of our rooms to identify and address any potential hazards.We understand how frustrating and disappointing this experience must have been for you, and we are committed to making things right. If you are open to it, we would appreciate the opportunity to discuss your concerns further and gather more details to help us improve our services.Please feel free to contact us directly, and we will do our utmost to address your concerns and regain your trust. We appreciate your feedback, and we hope to have the chance to welcome you back for a much-improved stay in the future.Warm regards,Jerry L

10/10 Excellent

Luiz Gustavo

Stayed 5 nights in Jan 2024
Response from Front Desk on 22 Jan 2024
Dear Luiz Gustavo,Thank you for giving us your perfect rating on this platform. We hope you had a wonderful stay with us.We look forward to welcoming you again at Thingholt by Centerhotels in the future. Regards,Jerry L

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby w great breakfast included! Staff was very helpful!
Stayed 1 night in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Lauren,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed our beautiful lobby and the great breakfast that was included with your stay. Our team takes great pride in providing a welcoming atmosphere, and we are delighted to know that the staff's helpfulness contributed to your overall satisfaction.Your feedback is truly appreciated, and we look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or if there are areas where we can further enhance your experience, please feel free to share your thoughts.Once again, thank you for choosing our hotel, and we can't wait to host you again at Thingholt by Centerhotels for another enjoyable stay.Warm regards,Jerry L

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is as centrally located in he main shopping area of the city. It is a mere 2 minute walk to bus stop 6, where guides pick up tourists for day trips. The room was lovely. The breakfast was nice. Staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Melissa,Thank you for taking the time to share your positive experience with our hotel. We're delighted to hear that you appreciated our central location in the main shopping area and the convenience of being just a 2-minute walk from bus stop 6 for day trips.It's wonderful to know that you found the room lovely and enjoyed the nice breakfast we offer. Our team strives to provide a comfortable and enjoyable stay, and we're thrilled that our friendly and helpful staff contributed to your positive experience.Your feedback is valuable to us, and we appreciate your kind words. If you have any specific suggestions on how we can further improve or enhance our services, please don't hesitate to share.We hope to have the pleasure of hosting you again at Thingholt by Centerhotels in the future, and thank you for choosing our hotel for your stay.Warm regards,Jerry L

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Derek,Thank you for your feedback,We hope you had an amazing stay with us.We look forward to welcoming you again soon.Warm Regards,Jerry L

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
The hotel is in a great central location, close to many restaurants, bars and shopping! The rooms vary in size and facilities, some have bath others shower only, but are clean and serviced daily. Breakfast was varied and plentiful. All staff were accommodating, helpful and efficient. Would choose this hotel again!
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Angela,Thank you for your wonderful review! We're delighted you enjoyed our central location, varied rooms, and plentiful breakfast. It's fantastic to hear that our staff's service stood out. We appreciate your kind words and look forward to welcoming you back at Thingholt by Centerhotels on your next visit.Warm regards,Jerry L

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great central hotel. Close to restaurants, bars, buses to get to and from the airport/spas/sights. The only downside is the glass bathrooms. There are lovely bathrooms in the lobby though if you don’t care to share every ‘moment’ with your travel companion of choice.
Stayed 7 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear SarahThank you for taking the time to share your feedback about your recent stay at our central hotel. We're pleased to hear that you found our location convenient, with proximity to restaurants, bars, buses, and various attractions.We appreciate your mention of the glass bathrooms, and we understand that personal preferences vary. We apologize if this aspect of our room design did not fully meet your expectations. We want all our guests to feel comfortable, and your feedback is valuable in helping us assess and improve our accommodations.It's great to know that you found the lovely bathrooms in the lobby to be a suitable alternative for those who prefer more privacy. Our aim is to cater to the diverse needs of our guests, and we appreciate your understanding.If your travels bring you back to our city, we hope to have the opportunity to welcome you again and provide an even more enjoyable stay. Thank you for choosing Thingholt by Centerhotels.Warm regards,Jerry L

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Michael,Thank you for your feedback,We apologize if we did not meet your expectation from us. We would like to know where did we lack on our service so we may able to reach out to you. We look forward to seeing you back again on your next visit to Iceland.Warm Regards,Jerry L

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic Icelandic decor, convenient well-stocked continental breakfast, fun shops, super helpful staff, overall you cant go wrong here
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Audrey,Thank you so much for sharing your positive experience with us! We're delighted to hear that you enjoyed the eclectic Icelandic decor, the well-stocked continental breakfast, and the convenience of our location surrounded by fun shops.It's always wonderful to know that our staff's efforts to be super helpful are recognized by our guests. Your kind words are truly appreciated, and they motivate us to continue providing exceptional service.We're thrilled that you feel confident that one "can't go wrong" here, and we look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or if there are areas where we can further enhance your stay, please feel free to share your thoughts.Once again, thank you for choosing our hotel, and we can't wait to host you again at Thingholt by CenterhotelsWarm Regards,Jerry L

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole experience from check in to departure was excellent. The staff are friendly and attentive. We stayed as 2 adults and one child, the room was comfortable. I would choose the hotel again
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Michael,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your entire stay, from check-in to departure, was excellent. It's especially heartening to know that our staff's friendliness and attentiveness left a positive impression on you.We're glad the room was comfortable for your party, including two adults and one child. Your endorsement and intention to choose our hotel again mean a lot to us.Should your travels bring you back to the area, we look forward to welcoming you once more. If there are specific features or aspects of your stay that stood out and made it exceptional, please feel free to share those details with us.Thank you for choosing our hotel, and we can't wait to host you again at CenterhotelsWarm regards,Jerry L

6/10 Okay

Amy

Travelled with partner
Disliked: Amenities
The hotel was pretty and designed lovely but very small!!! We didn’t have any space to unpack our suitcases or toiletries in the bathroom. Otherwise it was fine.
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Amy,Thank you for sharing your thoughts about your recent stay at our hotel. We appreciate your positive remarks about the aesthetic appeal of our property.We're sorry to hear that you found the room size to be smaller than expected, impacting your ability to unpack and organize your belongings. Guest comfort is our top priority, and we apologize for any inconvenience you experienced in this regard.Your feedback is valuable to us, and we will certainly take it into consideration as we work to enhance our guests' experience. If you decide to stay with us again, we recommend reaching out to our front desk team, as they may be able to assist in finding a room with more space that better suits your needs.We appreciate your understanding and hope to have the opportunity to welcome you back at Centerhotels for a more comfortable stay in the future.Warm regards,Jerry L

10/10 Excellent

Sara Danielle, Thornton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Front Desk on 22 Jan 2024
Dear Sarah,Thank you for your perfect rating. We hope you enjoyed your stay with us and had a memorable visit in Iceland.We look forward to seeing you back again at Centerhotels.Warm Regards,Jerry L

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Elizabeth,Thank you for your perfect score.We hope you had an amazing visit in Iceland.We look forward to welcoming you again at Centerhotels.Regards,Jerry L

10/10 Excellent

Alisha

Stayed 1 night in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Alisha,Thank you so much for your feedback,We hope to welcome you again on your next visit to Iceland.Regards,Jerry L

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great location staff are so friendly and helpful especially Morgan, Jasmine and Jerry. Most definitely will come back and stay at this hotel.
Stayed 7 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Karen,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our location great and that our staff, particularly Morgan, Jasmine, and Jerry, were friendly and helpful during your stay.Your kind words mean a lot to us, and we truly appreciate your recognition of our team members. We look forward to the pleasure of welcoming you back on your next visit. If there's anything specific you enjoyed or if there are areas where we can further enhance your stay, please feel free to share your thoughts.Thank you for choosing our hotel, and we can't wait to host you again at Thingholt by CenterhotelsWarm regards,Jerry

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Brilliant hotel in a great location!
Stayed 4 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Wendy,Thank you for your kind words! We're thrilled you enjoyed your stay and our great location. Looking forward to welcoming you back!Warm regards,Jerry L

10/10 Excellent

melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Front Desk on 22 Jan 2024
Dear Melissa,Thank you for your perfect rating on this platform.We hope you had a wonderful stay with us and we look forward to welcoming you back again soonRegards,Jerry L

10/10 Excellent

Dr. Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Pingholt, it's location is wonderful! We can walk everywhere and enjoy loads of great shopping, dining and coffee shops. And after all that walking we always enjoy a dip in the spa pool. The morning breakfast buffet is also great. This was our 4th stay and we will be back!
Stayed 3 nights in Dec 2023
Response from Front Desk on 22 Jan 2024
Dear Dr Lisa,,Thank you for your loyalty and wonderful feedback! We're thrilled you love the Thingholt, especially its fantastic location, amenities like the spa pool, and the morning breakfast buffet. We appreciate your continued support and can't wait to welcome you back for your 5th stay!Warm regards,Jerry L

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Thingholt by CenterHotels Team on 10 Dec 2023
Dear Dylan, Thank you so much for taking the time to leave us such a fantastic 5-star review! We are delighted to hear that you had a wonderful experience during your stay.It's always our goal to provide top-notch service and exceed our guests' expectations, and we're thrilled that we were able to meet your standards. If there are any specific aspects of your stay that stood out to you, or if you have any suggestions for improvement, we would love to hear more.Your positive feedback means a lot to us, and we appreciate your choosing our establishment. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.Best regards,Camila BiancaHotel Manager

4/10 Poor

S T

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just no.
Everything is worn out and tatty. Reception staff not very helpful. Spa only available with the suites. Breakfast is very basic. And the restaurant feels like a canteen. How can this possibly be 4 star?
Stayed 1 night in Dec 2023
Response from Thingholt by CenterHotels Team on 10 Dec 2023
Dear ST, Thank you for sharing your feedback about your recent stay with us. We're genuinely sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any shortcomings you encountered.Your comments about the condition of the facilities, the reception staff, and the limitations with the spa and breakfast experience are taken seriously. We understand the importance of maintaining high standards, and your feedback will be shared with the relevant teams to address the issues you've highlighted.We appreciate your honesty and would welcome the opportunity to discuss your concerns further. If there are specific details you would like to share or if you have additional suggestions, please feel free to reach out.Our aim is to provide a quality experience for all our guests, and we apologize for falling short in this instance. We hope to have the opportunity to regain your trust in the future.Best regards,Camila BiancaHotel Manager

10/10 Excellent

Victoria

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, clean with good facilities & good breakfast. Helpful pleasant staff.
Stayed 3 nights in Nov 2023
Response from Thingholt by CenterHotels Team on 4 Dec 2023
Dear Victoria, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you found our location to be centrally located, our facilities to be good, and enjoyed a satisfying breakfast.Our team works hard to ensure a clean and comfortable environment for our guests, and it's heartening to know that our efforts have contributed to your positive experience. We are especially pleased that you found our staff helpful and pleasant. Providing excellent customer service is a top priority for us, and it's gratifying to hear that our team made a positive impression on you.We truly appreciate your kind words and are grateful for your recommendation. It was a pleasure hosting you, and we hope to welcome you back to our hotel on your next visit.Safe travels!Warm regards,Camila BiancaHotel Manager

2/10 Terrible

Dana Marie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never book again. Hotel staff was awful. Not accommodating.
Stayed 6 nights in Nov 2023
Response from Thingholt by CenterHotels Team on 4 Dec 2023
Dear Dana Marie, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for falling short of your expectations and for any inconvenience you experienced during your time at our hotel.We take your comments about the hotel staff very seriously, as providing excellent customer service is a priority for us. We regret that you found our staff to be unaccommodating, and we assure you that we will address this issue with our team to ensure that such lapses do not happen in the future.Your experience is not reflective of our usual standards, and we genuinely regret any frustration you may have encountered. We value your feedback as it helps us identify areas for improvement. If there are specific details or incidents you would like to share with us, please feel free to reach out directly to me at hmthingholt@centerhotels.com so that I can investigate further.We understand that you may choose not to book with us again, but we sincerely hope you will reconsider, giving us the opportunity to regain your trust and provide you with the level of service that you rightfully expect.Once again, we apologize for any inconvenience you experienced, and we appreciate your candor.Kind regards,Camila BiancaHotel Manager

2/10 Terrible

Nakisha

Stayed 1 night in Nov 2023
Response from Front Desk on 22 Jan 2024
Dear Nakisha,Thank you for your time giving us feedback.We are deeply sorry tat we did not meet what you are expecting from us. We hope we have the time to recover and give you what service we are actually offering. Nevertheless, We hope to welcome you back again.Warm Regards,Jerry L

10/10 Excellent

laith

Stayed 5 nights in Nov 2023
Response from Front Desk on 22 Jan 2024
Dear Iaith,Thank you for your perfect score on Expedia,We are glad to know that you enjoyed your stay with us.We look forward to welcoming you back again soon.Warm Regards,Jerry L

8/10 Good

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a beautiful property. Their Icelandic breakfast is severely lackluster.
Stayed 2 nights in Nov 2023
Response from Thingholt by CenterHotels Team on 10 Dec 2023
Dear Sheri, Thank you for taking the time to share your thoughts about our property. We appreciate your kind words about our beautiful property.We're sorry to hear that the Icelandic breakfast did not meet your expectations. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our offerings. If there are specific aspects of the breakfast that you feel could be enhanced or if you have any suggestions, we would love to hear more.We're grateful for your choosing our property, and we hope to have the opportunity to welcome you back for an improved breakfast experience in the future.Best regards,Camila BiancaHotel Manager

10/10 Excellent

Martin John, Orland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cozy, clean, and convenient to everthing in city centre
Stayed 8 nights in Nov 2023
Response from Thingholt by Center Hotels. on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

charis

Stayed 1 night in Nov 2023
Response from Thingholt by Center Hotels. on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Great loaction! It was easy to access so many city centre attractions. It was very close to one of the main bus stops to catch the shuttle for our day tours.
Stayed 3 nights in Aug 2023
Response from Thingholt by Center Hotels. on 24 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexander Pernia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and covenient.
Stayed 4 nights in Oct 2023
Response from Thingholt by Center Hotels. on 7 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aumna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and service was great. The suite we had for the second part of our stay was amazing. The room we had the first night with the tub was a bit cramped in the way most european hotel rooms are because the tub took up so much space, but other than that this is a nice hotel and I would recommend.
Stayed 1 night in Oct 2023
Response from Thingholt by Center Hotels. on 7 Nov 2023
Thanks for staying with us. We appreciate your feedback!