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Reviews of Hotel Jazz

3.5 out of 5
Hotel Jazz
Austurgata 13, Reykjanesbær, Reykjanes

Reviews

9.0

Wonderful

Rating 10 - Excellent. 537 out of 867 reviews" "
Rating 8 - Good. 244 out of 867 reviews" "
Rating 6 - Okay. 51 out of 867 reviews" "
Rating 4 - Poor. 20 out of 867 reviews" "
Rating 2 - Terrible. 15 out of 867 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here on our last night in Iceland before heading home as it was close to the airport. Check in process was easy as you just let yourself in, find your name & grab your keycard. The bathroom though is what knocks down the stars, to start with it smelled of urine & you could see dried urine on the wall behind the toilet, shower doesn’t drain so doesn’t take long before the entire bathroom is flooded with water. Furthermore the beds are like sleeping on a piece of wood…..of our eight nights in Iceland it was by far the hardest bed & our least favorite place we stayed.
Stayed 1 night in Mar 2024

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy 👌
Stayed 1 night in Mar 2024
Response from Karl on 16 Mar 2024
Dear John. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers.Have an outstanding day :-)

4/10 Poor

Hayley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I specifically requested the larger of the rooms as I wanted a bath. The room had a bath but no plug so was unable to use it. I was unable to let the hotel know as the hotel reception is not manned at any point of our stay. A waste of money for a hotel for a bath option when clearly you can’t have one! The breakfast is not worth the money so don’t waste yours. There is a 24/7 shop on the doorstop so get your necessary items there!
Stayed 3 nights in Feb 2024
Response from Karl on 25 Feb 2024
Hello Hayley,we have showers.we do not have a bath, we have shower,only this has bath.Have a nice day:)

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Karl on 23 Feb 2024
Dear Sandra. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers. Have an outstanding day :-)

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Karl on 2 Jan 2024
Dear Victoria. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers.Have an outstanding day :-)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very cute place and very walkable!
Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lady that runs the hotel is sweet and understanding. Let me use the microwave downstairs and even changed my room when I had a small issue with the room. Great stay. The only hotel I stayed twice on my trip to Iceland
Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
Wow! What a wonderful review John!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good condition and convivence, breakfast is Excellent.
Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
Dear Allen! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in easy reach of the airport. This is a lovely quiet hotel next to the sea front and in the centre of Keflavik so it’s a nice area to walk around as well. We liked the self service element and also the early breakfast buffet.
Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
Wow! What a wonderful review Sian!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
Wow! What a wonderful review John!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

2/10 Terrible

Ángel, Chihuahua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
There is an issue with the staff, they don’t speak English very well when I checked in they informed me my reservation didn’t include breakfast however it clearly stated free continental breakfast and mentioned it’s an issue with Expedia. After reaching out to Expedia they advised that breakfast was included when I walked down a female approached me to ask my room number and proceeded to say “you need to pay” despite showing her the conversation with Expedia and the advertisement about their “hotel” they declined to allow us to have breakfast without paying and she didn’t understand English so she just kept saying ok extremely misleading information
Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
Dear Angel! We really appreciate your feedback. It was misunderstanding sorry for that!Have an outstanding day!

6/10 Okay

Maritza

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property was clean and room space was decent. However, the guy at the front desk told us we do not have breakfast included which was incorrect. According to the Expedia website where I purchased the stay, it mentions that free breakfast is included. He kept insisting then when I showed him the information online, he just said "ok". I was a bit confused. I asked to speak with the supervisor and supposedly he's the supervisor. Please update your amenities for future customers, if this isn't the case.
Stayed 1 night in Nov 2023
Response from Karl on 8 Dec 2023
Dear Maritza! We really appreciate your feedback. Have an outstanding day!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable place to sleep near the airport with easy access to the grocery store and restaurants
Response from Karl on 8 Dec 2023
Wow! What a wonderful review Danielle!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is close to the airport, close to dining options. Room is nice size.
Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Wow! What a wonderful review Judith!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

8/10 Good

Nicholas

Travelled with family
Liked: Staff & service, room comfort
Good stay
Nice hotel and great location. Beds were good and easy check in. Bathrooms and floor were okay. Wi-Fi was really weak in room 209 (family room) and we weren’t able to use it without walking down to the lobby. Overall a good stay for what we needed.
Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Dear Nicholas! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

6/10 Okay

Laure

Liked: Cleanliness
Convenient, not superb...
This is a convenient hotel if you arrive late in Reykjavik or if you leaving early. The international Airport of Keyflavik is an hour away of Reykjavik, and the hotel is 10 minutes away from the airport. Pros: location close to the airport, easy parking, breakfast starts at 4 am Cons: no human presence (All is done through emails), no food available of you arriving late, no shuttle to the airport.
Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Dear Laure! We really appreciate your feedback. Have an outstanding day!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and nicely laid out, bathroom was large and well presented, was nice and warm and beds were comfortable
Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Dear Tony! We really appreciate your feedback. We are very happy that you liked our hotel and your stay with us was a memorable one! We look forward towelcoming you back in the hotel soon! Have an outstanding day!

6/10 Okay

Bin

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Dear Bin! We really appreciate your feedback.Have an outstanding day!

8/10 Good

Heidi

Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Dear Heidi! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
I would return to hotel jazz again and again and again! It was clean. It was convenient. It was warm. It had everything I could need or want. Located in Keflavík it’s super easy to get in and out of the airport, but it’s also in the much overlooked town of Keflavík, which is a fantastic fantastic town. I’ve been to Reykjavík several times and never spent much time in Keflavík. I’m glad I did on this trip! I found a delightful location that is a perfect host for my future visits!
Stayed 1 night in Sep 2023
Response from Karl on 8 Dec 2023
Wow! What a wonderful review! We really appreciate your business and trust inus.We do take pride in catering to our guests’ needs the best way we can.I’m sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay We hope to be your first choice next time you visit Iceland!Have an outstanding day!

8/10 Good

Philippe, San Francisco

Travelled with partner
Liked: Property conditions & facilities
The Jazz hotel is in the middle of a residencial neighborhood. It is primarily convenient due to its proximity to the airport. We found 1 dinner-time restaurant (the Library Restaurant) 5mns by foot from the hotel. During your stay at the Jazz hotel, you may not see the staff. They do not answer the phone or respond to email inquiries. Breakfast was "ok". Cleanlisness was "ok". It is a no-frills place but convenient compared to shuttling from Reykjavik to catch your flight.
Stayed 1 night in Sep 2023
Response from Karl on 8 Dec 2023
Dear Philippe! thank you for choosing Hotel Jazz and taking an effort to reviewus! We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was dirty and sprayed water over the barrier onto the floor, toilet paper and my "dry" clothes. The outlet was falling out of the wall. The bed lamp socket was falling out of the stem of the lamp. The alarm went off briefly when we opened our door to exit our room. There was no one on site to report the problems to. Parking was good. Centrally located. Bed was comfortable. Would not stay here again.
Stayed 1 night in Oct 2023

2/10 Terrible

Katie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom wasn't clean, but of course there aren't any staff to talk to about it. We even ran out of TP and had to resort to stealing some from the lobby bathroom.We tried to check-in early but weren't able to contact the hotel. We tried all 3 numbers provided and there was no answer. We tried calling multiple times... Nothing. Would not recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Simone

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Hotel jazz
Shower broken during stay. Water dumps from the line and the drain did not work properly so it flooded the bathroom. Had to use rolled up towels to help keep the water from entering the room. Self service check in so no answer when front desk called multiple times. Refrigerate not working. Room was otherwise basic.
Stayed 1 night in Oct 2023

6/10 Okay

Tina

Stayed 1 night in Oct 2023
Response from Karl on 8 Dec 2023
Dear Tina! We really appreciate your feedback. Have an outstanding day!

8/10 Good

Doris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful but they mixed up our booking
Stayed 1 night in Sep 2023

4/10 Poor

Garrett

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in is super easy and the hotel is close to the airport. Rooms are spacious clean and comfortable. There are good choices for food within a couple of blocks and a 24hr convenience store across the street. What is bad is that the listing says a shuttle is available and there is NO SHUTTLE. You have to take a taxi both ways and to get to the airport you have to book ahead (hotel recommends a day in advance). Roundtrip taxi is $50 US - 70,000isk
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay before leaving Iceland
Hotel Jazz was sneaky good. Curb appeal and lack of seeing any human working there was a bit spooky when we 1st arrived. Check in was easy. Our keys were on the desk so we grabbed them. Room was very nice, bed was comfy and perfectly clean. We walked a block away and had an Italian dinner and went back to the hotel to get ready for the alarm clock at 3:30 a.m. A nice continental spread was ready at 4 am in the breakfast area. Idk who did it cuz I never saw a sole working there. Check out was leaving your key in the basket and go. I highly recommend Hotel Jazz it was perfect for our last night in Iceland!
Stayed 1 night in Sep 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shoko

Stayed 1 night in Sep 2023

10/10 Excellent

Mickella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it the quietness of the hotel. Very nice after a long day of adventure.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Good room for an airport hotel, one of the best we’ve experienced around the world. The check in/out process was seamless. We appreciated the size of the room, was larger than we’ve experienced in comparable hotels.
Stayed 1 night in Sep 2023

6/10 Okay

RUSSELL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No lights or power in room.
Had a 6 AM taxi arrangement to the airport. Wake up to no lights and no power in our room. Other guests said the same thing. Wife could hit dry her hair or properly get ready. Using cell phone light to pack. The phone number to get assistance is not answered..No one on site. Unacceptable. Answer your phone. Will be seeking a refund due to the stress this nice place put on us. Totally unacceptable.
Stayed 1 night in Sep 2023

4/10 Poor

Ed

Disliked: Staff & service, property conditions & facilities
Misleading Guest Rating of 9 out of 10
I strongly disagree with this hotel’s rating of 9 out of 10 for the following reasons. No receptionist, no bar/lounge, no restaurant or vending machines, no shuttle. Oh in the “fine “ print a shuttle costs 20 euros for a 4-6 mile ride to or from the airport
Stayed 1 night in Sep 2023

2/10 Terrible

Weihong

Liked: Staff & service
Disliked: Cleanliness
Lazy management
We stayed two nights. On breakfasts of the second morning,bread with mould was left out for us (see image). We are not permited to give out of date food to the homeless. Strands of hair were on the bathroom sink and in the duvet. This is a criticism of management who is responsible for providing fresh food and checking on bathrooms. The toilet seat moves and the washbasin tap is easily removed. These are minor repairs which management can easily sort out.
Mouldy bread
Stayed 2 nights in Sep 2023

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit. Love this place.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provided just what we needed the night before our flight
Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ethan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was nice to be close to the airport, but there are so many other options for the same price or cheaper. They never got back to us after a month of trying to contact them, breakfast wasn’t great, and definitely not worth the price.
Stayed 2 nights in Sep 2023

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Faye

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell and dark rooms. Extra tvs we’re on the floor
Stayed 1 night in Sep 2023

8/10 Good

Margaret

Stayed 1 night in Aug 2023

6/10 Okay

Meredith

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nope
I did not see a human that worked at this hotel the 12 hours we were there. The front door was not secured, all the guests who were checking in had a paper with their room keys attached sitting out in the open for anyone to take. We had a heck of a time figuring out how to get the lights on (put your key card in the slot above the light switch) but don’t open the door without making sure all electronics are OFF, an alarm will sound if you don’t. There was black mold on the wall in the corner right next to one of the beds. There was a sign both in our room and at the front desk giving 2 phone numbers to call for service to the airport. We called numerous times both numbers with no answer. We ended up asking a different driver to come in the morning for us to get to the airport on time. By the way an 8 minute taxi ride from this hotel will cost you about $28. I checked out the breakfast, that was a normal European breakfast. Again, not a human in sight. 1/10, would not recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hot Jazz
Amazing & awesome place - wish I could have stayed longer, loved location, will definitely recommend!
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable and quiet hotel
Very nice one night stay. Self check in and self check out breakfast was fully stocked and nice selection of items. I think the location is run by gnomes as I did not see anyone the entirety of our visit. Room was clean and nicely sized. Would not hesitate to stay here again when returning to Reykjavík.
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view! Very quiet. Clean.
Stayed 1 night in Aug 2023
Response from Karl on 18 Aug 2023
Dear Margaret.Thank you for giving us a perfect rating and forrecommending our hotel to other travelers. Have an outstanding day :-)

6/10 Okay

Don

Travelled with partner
Disliked: Staff & service
They must have been having a staff shortage since there was no one at the front desk the whole time we were there. Room keys were laid out on the desk for everyone checking in that day. Breakfast was pretty good for a small hotel and it was pretty close to the airport. There was a grocery store within a short walking distance.
Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome hassle free self check in ,breakfast was substantial ,room was clean and quiet,overall no complaints with no contact with any staff whatsoever made us feel like trusted valued customers. Well done Hotel Jazz!
Stayed 1 night in Jul 2023
Response from Karl on 18 Aug 2023
Dear Samantha. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers. Have an outstanding day :-)

10/10 Excellent

Ann

Stayed 1 night in Jul 2023
Response from Karl on 18 Aug 2023
Dear Ann. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers. Have an outstanding day :-)