10/10 Excellent
Deborah
Travelled with family
17 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in larger resorts, which may offer more amenities, but none surpass the customer service offered by Dreams. The quality of customer service we received from the very beginning, which was before we even arrived, was simply outstanding. We have never once in all of our travels been asked what our needs might be in advance of our arrival, those needs were met as well! Yanin Rodrguez, Christiane, and Paulina were simply outstanding in their customer service through our entire stay. We were given a full explanation of the facility upon arrival, another remarkable feature.One negative was closures of 3 restaurants for private functions while we were there. Another is not enough lounge chairs on the beach, which is characteristic of every resort we’ve stayed in regardless of the Island or resort. Overall, we loved our ocean view room, housekeeping was superb; the warmth and charm of a smaller hotel was very much appreciated. We look forward to a return in the future, and would highly recommend this resort.
Deborah
Stayed 6 nights in Apr 2024