Garden

Reviews of Hotel Kinbe

3 out of 5
Hotel Kinbe
Calle 10 norte entre 1 y 5 Avenida, Playa del Carmen, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 748 reviews" "
Rating 8 - Good. 266 out of 748 reviews" "
Rating 6 - Okay. 116 out of 748 reviews" "
Rating 4 - Poor. 30 out of 748 reviews" "
Rating 2 - Terrible. 19 out of 748 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hot water in the shower. I can deal with but my girlfriend wasn’t too happy. The tv remote didn’t work. Not a big deal cause there is ton of nightlife. Fairly decent view from our room on We had a private Patio over looked the street and the gardenand also can see the beach that is about 1 block away Also the beds are a little hard side other than that we love the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

ANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and close to the beach. Staff very friendly and accommodating. Would recommend and will come back for sure.
Stayed 2 nights in Jan 2024

6/10 Okay

Dr.Luis

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
The staff was very nice. The safes didn’t work in either room, and it was only one lock on the door, no chain or any other type of locking the door when you were in the room. The stairs did not have a good handrail and they were tricky to walk up and down with luggage. The water pressure was not too good and the water was not too hot. my toilet would get stuck frequently. I actually learned how to fix it myself instead of calling them. If you like to watch TV, they only had a small TV in the room. The bed was very comfortable. The sheets were clean. The towels were clean. The room was overall clean just needed some painting, and , maybe a little bit of updating but it was pretty much like the picture show. I would stay there again for the money I felt it was fair. The location was excellent. It was one block away from the beach one block away from fifth Avenue, right in the center . Very safe area very open.
Stayed 4 nights in Dec 2023
Response from Hotel Kinbé on 8 Jan 2024
Buenas tardes Dr. Luisgracias por sus valiosos comentarios, sabe que esto nos ayuda con la mejora de nuestras instalaciones, nosotros felices de volver a recibirlesaludos.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were so comfy, room and shower and balcony are good. The room is good for the price, I did bring earplugs because I read previous reviews hotel is close to nighclubs. I slept very well with earplugs not sure without them. Hotel is nice for the price and location.
Stayed 1 night in Dec 2023
Response from Hotel Kinbé on 3 Jan 2024
Gracias por su comentario, seguimos mejorando para que su estancia en hotel Kinbé sea de lo mas agradableesperamos verle pronto.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a PERFECT location. You walk out the front door and you are right in the middle of everything you need in Playa Del Carmen. You won't need a taxi ever, you can just walk everywhere. The room was perfectly nice and they clean it everyday. The check in was great and they took good care of us. The property is beautiful with a jungle vibe. The pool is beautiful, but almost an "indoor" pool the way it's set up, so we never saw anyone use it. You're so close to the beach, everyone just walks to the beach. A/C worked great. Hot water worked great. Bathroom was pretty smelly at times, but in my experience traveling to Mexico a lot, that's pretty common. Just ignore it. The hotel does have some noise from the clubs on 5th Avenue, but not nearly as bad as many because it's set back a little from the craziness. Bring ear plugs though if you're a light sleeper. Starbucks is right out your front door. The hotel offered roundtrip transportation from to/from the airport and they were very punctual and trustworthy. I loved my stay at Hotel Kinbe and would definitely recommend it and will stay here again in the future. Don't hesitate to stay at this hotel, it's a great option.
Stayed 5 nights in Dec 2023

2/10 Terrible

Eliana, New York

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you don’t mind getting a dirty room but being close to everything, this is your place. We received a room that didn’t even have a window so the smell of humidity was intense. The sheets were dirty (they changed them but those sheets should have never been used to start with). The floor wasn’t even clean and was full of sand, dirt and hairs from other people. The pool doesn’t get a ray of sun in the whole day. It says in outdoor but that’s not really true. We left before our booking ended. They said they would try to give us a refund for the last night but it was pending of Expedia. Expedia spoke with them on the phone and they refused to refund us for anything. Will never stay here. That’s for sure.
Stayed 3 nights in Dec 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good location, surprisingly quite for being located on the strip. Pool area is a bit run down and the toilet seem to have a hard time flushing. When we arrived, on our first morning there was no running water in the bathroom until around 7am. Not bad for the price.
Stayed 3 nights in Dec 2023

8/10 Good

Minerva

Liked: Cleanliness, amenities, property conditions & facilities
Location is great, staff is super friendly, property needs a little maintenance, overall it was a great stay.
Stayed 1 night in Oct 2023
Response from Hotel Kinbe on 5 Nov 2023
Thanks for your preference, we ll do our best in your next visit to full the expectationsregards

10/10 Excellent

Tomasita

Stayed 4 nights in Oct 2023
Response from Hotel Kinbé on 30 Nov 2023
Esperamos que haya tenido una estancia agradable con nosotros, gracias por su calificación en Expedia

10/10 Excellent

Heather

Liked: Cleanliness, room comfort
Love kinbe
Lovely location but still quiet even though it’s busy everywhere. Comfortable bed , nice toiletries and great front desk staff.
Stayed 1 night in Jul 2023
Response from Hotel Kínbe on 1 Sept 2023
Hi Heatherthanks for prefer us, we hope to see you soon.

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, room comfort
Kinbe Hotel Playa del Carmen Mexico July 2023
Great boutique hotel which is a good value for its close location- close to the main strip of 5th Ave but quiet enough to sleep. Clean comfortable stay with the basics covered- air conditioning, hot water and a nice pool area. I have stayed here many times before and I am always happy!
Stayed 3 nights in Jul 2023
Response from Hotel Kínbe on 1 Sept 2023
Hi Hectorthanks for prefer us, we hope to see you soon best regards.

10/10 Excellent

Ariadna, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, welcoming staff and great location. Room was clean and comfortable. Andrea, the GM was very kind and helpful with my Expedia VIP access room upgrade & amenity. I would definitely stay here again and recommend to others. I look forward to my next visit!
Response from Hotel Kínbe on 1 Sept 2023
Good day Ariadnathanks for your preference and comments, we hope to see you soon it was a pleassure to attend youregards.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Hotel Kínbe on 1 Sept 2023
Thanks for prefer us :)

10/10 Excellent

Juan, El paso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very accesible to the beach and 5th avenue
Stayed 1 night in Jun 2023

10/10 Excellent

Beverly

Stayed 6 nights in Jun 2023

10/10 Excellent

Amber Anastasia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the hotel and area.
Stayed 4 nights in May 2023

2/10 Terrible

Brenda

The room which I paid for online was not what was not the one I was given when I arrived. I have asked the property manager to refund my reservation fee. The room was smaller than the one I reserved on line.
Stayed 2 nights in May 2023

8/10 Good

Marc Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for TAM. Also logistically close to Ocean Plaza, good restaurants and bars. Some previous reviews mentioned some noise. You barely hear it. Netflix was convenient and can change to English. Room was clean and staff was very friendly. I didn't care for the shower floor but not a big deal. The hotel has one iron from the front desk and it's useless cheap. No iron board. But I managed. Overall i enjoyed my stay.
Stayed 5 nights in Mar 2023
Response from Hotel Kinbe on 23 May 2023
Dear Marc Alexander, thank you for your review.We are located in the heart of Playa del Carmen. Our staff is more than happy to help our guests.Hope to see you again

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the water and shops. The front desk was friendly and professional and out room was cute and unique with the loft space.
Stayed 1 night in Jan 2023
Response from Hotel Kinbe on 3 Apr 2023
Dear Krista, thank you for your review.Best regards

10/10 Excellent

Stephen, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Easy walk to the beach, shopping and restaurants. Staff was very helpful.
Stayed 2 nights in Jan 2023
Response from Hotel Kinbe on 24 Jan 2023
Hola Stephen, thank you for your review,We hope to see you soon!

6/10 Okay

William

Stayed 2 nights in Jan 2023
Response from Hotel Kinbe on 24 Jan 2023
Dear William, thank you for your review.Hope to see you soon

8/10 Good

Jean-Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property but the room was very small and the bathroom smell like hell
Stayed 4 nights in Jan 2023

2/10 Terrible

Verified traveller

Travelled with partner
The hotel should come with a warning, it's located in the party area of Playa del Carmen and there is music being played until 3am everyday.

4/10 Poor

Edith

Disliked: Cleanliness
My room didnt have a wondow and it was on the first floor around the front desk. I could hear people coming and going and also noise from 5th ave. I asked for a room change but i was told i needed to pay extra. I was very dissapoitned.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and hotel were all amazing!!!
Stayed 3 nights in Dec 2022
Response from Hotel Kinbe on 7 Jan 2023
Dear Christopher, thank you for you review.We hope to see you soon!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, one block from the beach. Small hotel but great service for the price not luxurious but comfortable if you just need a place to sleep. It is a party town so you hear clubs going on until 3am but personally did not bother me.
Response from Hotel Kinbe on 7 Jan 2023
Dear Alfredo, thank you for you review.We hope to see you soon!

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you thing you need in a small cozy tropical setting. Very nice staff. Desk people are very helpful.
Stayed 1 night in Dec 2022
Response from Hotel Kinbe on 5 Dec 2022
Dear Sharon, thank you for your review. It was a pleasure to have you and your family at Hotel Kinbe.

8/10 Good

Sorin

Liked: Cleanliness, staff & service

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at Kinbe many times. It’s always great.
Stayed 1 night in Oct 2022
Response from Hotel Kinbe on 28 Oct 2022
Dear Beth, thank you so much for you review. Its always a pleasure to have you at Hotel Kinbe.See you soon!

10/10 Excellent

Susan, Willmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. In the heart of Playa with close restaurants, shopping, and beach.
Stayed 5 nights in May 2022
Response from Hotel Kinbe on 11 Jun 2022
Dear Susan, thank you for your review. We hope to see you soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Loved the plants all over the property, this was such a fun touch. Nice pool and rooftop, and Sergio is so kind! Very easy access to the tourist areas in Playa Del Carmen. Loud at night given the proximity to clubs, but ear plugs will do the trick if you can’t sleep through it.
Stayed 3 nights in Apr 2022
Response from Hotel Kinbe on 23 May 2022
Dear David, thank you for your review. We are happy that you enjoyed our facilities and the location of the Hotel. We hope to see you again

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Place did not offer breakfast as mentioned
Stayed 6 nights in Apr 2022
Response from Hotel Kinbe on 23 May 2022
Dear Bryan, thank you for your review. We offer breakfast for a surcharge in a restaurant located a few steps from the hotel. Regards

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Hotel Kinbe on 23 May 2022
Dear Deborah, thank you for your review. We hope to see you soon!

6/10 Okay

Carlos

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Again the pictures are better than reality.
Stayed 4 nights in Mar 2022

10/10 Excellent

Mary Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

8/10 Good

Arturs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room could use a window otherwise you have to rely only for a/c for air.
Stayed 7 nights in Mar 2022

8/10 Good

Leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful property, well maintained and feels like being in a greenhouse surrounded by tropical vegetation. This convenient central location however, comes at a price, 5th ave is party central and you will know it at night. But, we love it!
Stayed 10 nights in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 4 nights in Mar 2022

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel close to the beach. Nice area with good breakfast les amis across the street. Room very small but I think there are bigger ones .... pool nice looking. Great place
Stayed 1 night in Feb 2022

8/10 Good

Shailine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Hotel Kinbe on 12 Feb 2022
DearShailine, thank you for your review. We hope to see you again!

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Jan 2022
Response from Hotel Kinbe on 8 Feb 2022
Dear Brian, thank you for your review. We hope to see you soon.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and quaint. Room was a little small but it was just me. Very good location close to the beach and 5th.
Stayed 2 nights in Jan 2022

8/10 Good

alexander grumberg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I needed to leave after two nights instead of five.The management asked me to contact Expedia for three nights refund,which I am doing now. Please reply. Alex Grumberg
Stayed 5 nights in Jan 2022

4/10 Poor

Ilya

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not for me
It was not good, the toilet was not flushing, there was noise from the water constantly. When asked about it, they just ignored it. Taxi ride to the hotel was advertised at one price, but when reached the hotel they asked axtra money, because if conversion rates. Water in the shower was cool, again the anwser from the desk was it is what it is
Stayed 4 nights in Dec 2021

2/10 Terrible

Farhad

Liked: Cleanliness
Disliked: Staff & service
not worth the money
Stayed 2 nights in Dec 2021

10/10 Excellent

Felix, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property to stay if you are not looking for a resort. It is a lovely place that feels like you're walking into a beautiful jungle. The staff is friendly and attentive. The pool is always warm. There are very few amenities, but the surroundings make up for it. The restaurant across the street "Les Amis" run by the most friendly man, Tony, is the best breakfast place. I highly recommend Kimbe hotel.
Stayed 7 nights in Sep 2021
Response from Hotel Kinbe on 7 Oct 2021
Dear Felix, thank you for your review. We hope to see you again

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2021
Response from Hotel Kinbe on 13 Sept 2021
Dear Miguel, thank you for your review. Hope to see you soon!

10/10 Excellent

Karla

Stayed 1 night in Aug 2021
Response from Hotel Kinbe on 16 Sept 2021
Karla, muchas gracias por su comentario. Esperamos verle pronto de regreso.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff. great location.
Stayed 14 nights in Jul 2021
Response from Hotel Kinbe on 25 Aug 2021
Dear Guest, thank you for your review. Best regards