3 outdoor pools, pool umbrellas

Reviews of La Pasion Hotel Boutique by Bunik

3.5 out of 5
La Pasion Hotel Boutique by Bunik
Calle 10 Norte entre 15 y 20, Avenida Col. Centro, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1050 reviews" "
Rating 8 - Good. 239 out of 1050 reviews" "
Rating 6 - Okay. 65 out of 1050 reviews" "
Rating 4 - Poor. 26 out of 1050 reviews" "
Rating 2 - Terrible. 23 out of 1050 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Mar 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel
Stayed 1 night in Jan 2024

6/10 Okay

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our overall stay and experience was great other than the elevator to the top floor was not in service.
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the design with an inner courtyard and the rooftop pool and bar. All the guys at the front desk were very helpful and pleasant. Isabelle at the rooftop bar made great margaritas for a great price. The breakfast was good, but be careful when you make a reservation of whether it is included or not (at $5 extra it was still a good deal). Rooms facing the courtyard have a much nicer view from their balconies, and are quieter than the outside facing rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the split open air hotel
Stayed 10 nights in Mar 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience with this hotel. We stayed a couple of nights. The staff was very friendly and the rooms were nice and clean, they were perfect if you want to stay close to 5th avenue, which is the main avenue where restaurants, bars, disco and shops are located, but far enough of the noise of those places. It’s very well located if you also want to take the ferry to Cozumel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at La Passion. The staff could not have been more helpful - from helping us book the tours we wanted without upselling us, providing us with solid recommendations for amazing food that wasn’t geared towards tourist prices, offering to order us food so we could eat on the roof while watching the sun set, and providing us with takeout food on days that we couldn’t make breakfast. As a plus, the rooftop bartenders make killer margaritas and the restaurant next door has incredible food.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Laura, rockton

Travelled with partner
Liked: Cleanliness, staff & service
Nice little hotel. Rooms on courtyard were quiet. Walkable to beaches, dining and shopping. Fun and relaxing to sit in the park across the street in the evening. Friendly and helpful staff. Elevator is out of order and there are a lot of uneven surfaces-so can't recommend for anyone with mobility concerns. Also lights on AC are super bright-like sleeping with the lights on. Shower is very small.
Stayed 4 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly great staff
Stayed 8 nights in Feb 2024

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great small hotel for 2 nights stop over. Good central location, very near ADO bus station. Few mins walk from 5th Ave but in a quiet location opposite lovely public space. ( food and craft stalls on Sunday night while we were there) Room old and dated but clean and had safe, AC, mini fridge, hairdryer , toiletries.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Amazing staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This property was top notch! I got an incredible deal on the 5 night stay and was skeptical, but it definitely impressed me! The breakfast is cooked to order in the morning. Awesome. The rooftop pool with the full service bar, 2 hot tubs, day beds and a great view of the park down below. The park has a night market that runs Friday, Saturday and Sunday with great vendors and tasty food. It was safe and close to all the action. Amazing. I would definitely recommend!
Stayed 5 nights in Feb 2024

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty pool areas and loungers. Classic boutique hotel, quaint and quiet, very walkable to 5th and 10th aves. The hotel staff kept our bags safe for us, as we arrived very early and wanted to walk around. They ended up getting us into our room early, which allowed us to get settled and clean. They also assisted us booking an ADO bus back to Cancun for our flight home because we were having troubles with it. The girl bartending by the pool was wonderful, very personable, great drinks and played good music. Would definitely return! Only thing I can suggest is more blankets on the bed and fresh towels more often. Loved the atmosphere!
Stayed 4 nights in Feb 2024

10/10 Excellent

Kenua, Seguin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and hot tub were awesome and we had a great view of the city. Also, the poolside bar refreshments and next door cafe breakfasts were wonderful. Front desk staff and the bartenders were gracious and accommodating.
Stayed 8 nights in Feb 2024

4/10 Poor

Elyse

Liked: Cleanliness
Disliked: Staff & service
The overall aesthetic was nice. Omar and Rick were helpful and kind. Another man at the front office who I called for transportation assistance hung up on me after saying he didn't speak English. Very convenient location to Fifth Avenue and Walmart. Right in front of Palacio Municipal--kids playing all day in front of this adults only hotel. Walls were paper thin. Breakfast was lovely with plenty of options.
Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, quiet, cute vibe
Stayed 1 night in Feb 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This is my home away from home. The warmth and friendliness of all staff is unsurpassed. Martin, Conrad, Omar and Ricardo are the most wonderful and helpful guys at the front desk, always ready to lend a helping hand and share a laugh or two. This quaint and interesting hotel is central to everything you could want! Walmart is one close block away, 5th Avenue is a short 3 blocks and the beach is only one block past that. Eateries abound and each weekend there is a huge market across the street, offering all kinds of food and vendors offerings. The breakfast is varied and delicious. I can't say enough about this hotel that makes you feel like family! ♥♥♥
Stayed 14 nights in Jan 2024

10/10 Excellent

Hamish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little boutique hotel, perfect for a romantic getaway or for a traveller sick of hostels. Small room but massive bed. Nice amenities and staff.
Stayed 1 night in Feb 2024

6/10 Okay

Dwayne

Travelled with partner
Liked: Cleanliness
Property was ok.
Stayed 1 night in Feb 2024

10/10 Excellent

park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
최고입니다 위치좋구요 다만 저희숙박땐 지역축제가 바로 시청앞에있어서 조금 시끄러웠지만 그래도 숙소는 좋았습니다 다시가겠습니다
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable property with good character. We enjoyed the roof top pool and bar. It was close to shopping and restaurants both local and those geared for tourists. Things were clean and comfortable. The only negative was the bed was wobbly and when I or my partner moved the whole bed wobbled.
Stayed 1 night in Feb 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a little small for me, but it is a boutique hotel, so I guess I should have expected it. Otherwise, it was very good. Close to a lot of restaurants, 5th avenue and one block from Walmart, which we visited almost daily. If you like Al Pastor Tacos, try Ay Tacos across the park.
Stayed 5 nights in Jan 2024

8/10 Good

xiamara

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Close to everything
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really cute boutique hotel just a block and a half away from 5th avenue, the vibe of the hotel is really Mexican, I love all the details, my room has a balcony to the pool, amazing exoerience!
Stayed 1 night in Jan 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien. Unicamente la falta de enchufes para cargar celular.
Stayed 1 night in Jan 2024

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities
This property is great if you don’t have kids and want something quiet and quaint. Additionally the rooms are quite small and I know when I go on vacation my kids need room. The bathrooms are small but work perfectly fine. The bed is comfortable but has very thin sheets and blankets so turn down the AC if you get cold easily. The staff are very cordial and the rooms are clean but if you miss the daily cleaners your room will not be cleaned. The location is ideal as it is very close to the Main Street and also what is great is as close as it is to the Main Street the rooms remain quiet. If traveling without my kids again we will stay here!
Stayed 1 night in Jan 2024

10/10 Excellent

Anatoliy

Stayed 1 night in Jan 2024

8/10 Good

Denise Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot to stay, friendly staff always ready to help - negative bathroom had some steps - safety issue and elevator to roof top pool only worked 3 of the 14 days we were here. Would stay again
Stayed 14 nights in Jan 2024

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service
Good for the price. Good location
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was as described! Great pool areas- garden and rooftop pools. Room was small but comfortable. Thank you to other reviewers who helped me find this little gem!
Stayed 1 night in Jan 2024

10/10 Excellent

Kaulana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

richard d

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Reji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sam Agostino

Stayed 7 nights in Jan 2024

10/10 Excellent

dave

Stayed 1 night in Jan 2024

2/10 Terrible

Patty

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My rental was hit in there parking structure even though they escort you in and out of the parking lot they refused to take accountability for the damage that was done to the vehicle
Stayed 5 nights in Jan 2024
Response from Rodrigo Hinojosa on 11 Jan 2024
Hello. First of all, thank you for choosing us for your stay in Playa del Carmen. As we mentioned, parking is a courtesy amenity, and like any establishment, we cannot be held responsible for damages or losses that occur during its use.In fact, the day after your arrival you were escorted to the parking lot to open it, at no time did we see you crash into the structure. We found out when hours later you called to discuss it. And it was that you were told that we could not be responsible for something that we were not even aware of. It is a shame that due to this incident beyond our service you abandoned the property. We hope that you will return in the future so that you can enjoy your stay with us as many travelers do. Greetings

10/10 Excellent

William James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything that we were looking for. Lots of choices for food and snacks in the area and the municipal square out front offered us a lot of entertainment. The street facing rooms are a bit loud but the entertainment was very much worth it for us. I would definitely request the street view for the people watching. lWe explored the city and small towns around the PDC area. We had a basic understanding of how local transportation works and was grateful for the hotel staff to aid in some aspects of our journeys. Conrad was someone who, for us, stood out as a knowledgeable concierge and helped us plan. Te agradecemos Conrado Hope to see you next time
Stayed 7 nights in Dec 2023

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing team
Stayed 1 night in Dec 2023

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Lovely place to stay. Close to everything in playa
Stayed 3 nights in Jan 2024

2/10 Terrible

Alexander William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Please read the one star reviews before staying here!!! Multiple safe thefts. Property is in poor condition, hot tubs not hot and filthy, breakfast is average. We were Luckily relocated by Expedia due to our room safe being robbed (Cash). We were not the only guests that had their money stolen when we where there.They take little by little hoping you don’t notice or think you lost it. Hotel Staff will not help you!!! Please do not be fooled by the other 5 star reviews , they are bull****
Stayed 8 nights in Dec 2023

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and staff is welcoming. It is walking distance to everything you need including 5th Avenue. The only issue i had was that the water did not get hot for showers.
Stayed 1 night in Dec 2023

8/10 Good

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel a few minutes from the dining area and the beach.
Stayed 11 nights in Dec 2023

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only wish the property offered wash cloths. Everything else was enjoyable!
Stayed 3 nights in Dec 2023