5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 out of 5
Viva Maya by Wyndham, A Trademark All Inclusive Resort
Paseo Xaman-ha, Lote, Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 424 out of 1079 reviews" "
Rating 8 - Good. 317 out of 1079 reviews" "
Rating 6 - Okay. 165 out of 1079 reviews" "
Rating 4 - Poor. 96 out of 1079 reviews" "
Rating 2 - Terrible. 77 out of 1079 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet food needs improvement, especially breakfast. Beach and ocean are the best part. Some employees are more willing to be helpful than others. We found that a little of tipping goes a long way. Thanks to this vacation I will start looking at other hotels in this area with better food, as we really loved the beach and ocean.
Stayed 8 nights in Mar 2024
Response from Customer Care on 28 Mar 2024
Dear Alexandru, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the beautiful beach and ocean during your stay. We apologize for any shortcomings you experienced with the buffet food, especially at breakfast. Your comments are valuable, and we will use them to improve the dining experience for our guests. We appreciate your recognition of our employees' efforts. Rest assured, we will address any inconsistencies in service to ensure all guests receive the highest level of assistance.While we understand your preference for exploring other hotels in the area, we hope you will consider giving us another chance in the future. We are committed to making improvements and providing you with a better experience. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Elizabeth, Andrews

Liked: Staff & service
Door to room stuck locked several times. Sliding door to balcony was very hard to open and close
Stayed 6 nights in Mar 2024
Response from Customer Care on 28 Mar 2024
Dear Elizabeth, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the locked door to your room and the difficulty in opening and closing the sliding door to the balcony. Your comfort and satisfaction are our top priorities, and we regret that these issues impacted your stay. Your comments are valuable, and we will take steps to address these issues to enhance the experience for our guests in the future. We hope to have the opportunity to welcome you back to our hotel and provide you with a more enjoyable experience on your next visit at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Yelena, Street

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small resort with everything you need to have a great vacation.
Stayed 8 nights in Mar 2024
Response from Customer Care on 25 Mar 2024
Dear Yelena, Thank you for your perfect rating and wonderful review. We are delighted to hear that you had a great vacation at Viva Maya by Wyndham. It is fantastic to know that you found everything you needed for a wonderful stay. We hope to welcome you back for another amazing vacation in the future. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Nicole

Stayed 7 nights in Mar 2024
Response from Customer Care on 25 Mar 2024
Dear Nicole, Thank you for your positive rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

4/10 Poor

Shelly, St. Louis Park

Travelled with partner, Travelled with group
Liked: Staff & service
The best part of the stay was the beach, which isn’t really to the credit of the property, but rather the location of the property. For an all-inclusive, the food options were limited and the food was meh at best. Restaurant reservation options were limited to length of stay (ex: 5 days = 2 reservations). So, we had to endure the mediocre buffet food (we went off property for a good meal). All music was horribly loud all of the time. Our room was near the stage and the entertainment went on for hours and felt like the stage was in our room. We loved that it was a smoke free property, but the smoking area (occupied 24/7) was below our balcony. It seems the crap rooms go to those who reserve through Expedia or other 3rd party service. While I was able to unplug and relax (#1 goal of trip), I don’t feel I would stay at a Wyndom resort again.
Stayed 5 nights in Mar 2024
Response from Customer Care on 24 Mar 2024
Dear Shelly, Thank you for your feedback regarding your recent stay at our Resort. We are glad you enjoyed the beach location, but we apologize for the limitations you experienced during your stay. We will address your concerns about food options, noise, and room allocation. Your comfort is important to us, and we value your feedback to improve our services. We hope you will reconsider staying with us again in the future. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

MALGORZATA

Liked: Cleanliness, staff & service, property conditions & facilities
Dinning options
Stayed 7 nights in Mar 2024
Response from Customer Care on 24 Mar 2024
Dear Malgorzata, Thank you for your feedback. We are glad to hear that you enjoyed the dining options during your stay. We hope to welcome you back again soon at Viva Maya by Wyndham. Customer Care Viva Maya by Wyndham.

6/10 Okay

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the beach area. The palm trees were beautiful and the water was really nice and clean. The problem was the night life. There should be better options for activities or events at night for the younger crowd. If the resort preferred families, then it should be stated on their page. The buffet food could be better. A lot of the food was slimy and soggy. The staff was really nice and very funny.
Stayed 7 nights in Mar 2024
Response from Customer Care on 24 Mar 2024
Dear Pamela, Thank you for your review. We are delighted you enjoyed the beautiful beach area and clean water at Viva Maya by Wyndham. We apologize for any inconvenience with the nightlife and buffet food. Your feedback is valuable, and we will work on improving both areas. We appreciate your kind words about our staff. We hope to welcome you back for an even better experience. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was always clean and kept up.
Stayed 7 nights in Mar 2024
Response from Customer Care on 19 Mar 2024
Dear Carlos, Thank you for taking the time to share your feedback. We are delighted to hear that you found our property consistently clean and well-maintained during your stay. Ensuring a clean and comfortable environment for our guests is a top priority for us, and we appreciate your recognition of our efforts in maintaining high standards of cleanliness.We look forward to welcoming you back for another excellent experience at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Customer Care on 19 Mar 2024
Dear Vladimir, Thank you for your positive rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Ian

Travelled with partner
Wonderful resort, we were treated amazingly by all the staff. The adult pool is a beautiful area to relax and the beach is fantastic. We had such a great time, can’t wait to go back
Stayed 6 nights in Mar 2024
Response from Customer Care on 17 Mar 2024
Dear Ian, Thank you so much for your wonderful review and for choosing to stay with us. We are thrilled to hear that you had an amazing experience at our resort and that you were treated exceptionally well by our staff. It is fantastic to know that you enjoyed relaxing by the adult pool and spending time on our beautiful beach. We truly appreciate your kind words and are delighted to hear that you had such a great time. We cannot wait to welcome you back for another fantastic stay at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

6/10 Okay

Kanza

Travelled with group
Food wasn’t as good as I thought. I had to go out to eat
Stayed 3 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Kanza, Thank you for taking the time to share your feedback about your recent stay with us at Viva Maya by Wyndham. We are sorry to hear that you found the food to be disappointing and that it did not meet your expectations. We take guest feedback seriously, and we will use your comments to evaluate and improve our culinary offerings to ensure a better experience for our guests in the future. We hope that despite this issue, you were still able to enjoy other aspects of your stay, and we would love the opportunity to welcome you back for a more enjoyable experience. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Marisa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I love Viva Wyndham Maya. I’ve stayed here twice with my family and twice again with my friends. They’ve recently updated/painted their rooms and they look very nice. Although, there were a couple of ants in my room - luckily not near the bed. One aspect of the resort I don’t care for is their dinner reservation system. The past two times I’ve stayed here, there were hardly any reservations during my trip. It’s even harder to secure one when your group is in multiple rooms. One of the restaurant managers, Carlos, was very helpful in getting our group in 2 restaurants luckily. Other than that, the food is good and the activities team is wonderful and always so lively. Morning beach yoga is a must. Overall, beautiful resort that is perfect for a week vacation.
Stayed 5 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Marisa, Thank you for sharing your feedback about your recent stay at Viva Maya by Wyndham. We are thrilled to hear that you enjoyed the updated rooms and found the activities team to be wonderful. We appreciate your constructive comments regarding the dinner reservation system and will certainly look into ways to improve this aspect of our service. Your kind mention of Carlos will be shared with our team. We are delighted to know that overall, you had a beautiful experience, and we look forward to welcoming you back for another wonderful vacation. Warm regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Jodie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The beach is amazing.
Stayed 7 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Jodie, Thank you for your positive review and kind words about our property and beach. We are delighted to hear that you found the beauty of our facilities to your liking.Your feedback is appreciated, and we wll strive to further enhance your experience during future visits. We look forward to welcoming you back soon at Viva Maya by Wyndham. Best regards. Customer Care Viva Maya by Wyndham.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 9 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Aaron, We greatly appreciate your perfect rating and your positive comment! We are glad to know that your experience at our hotel was satisfactory. We hope to have the pleasure of welcoming you again in the Viva Maya by Wyndham. Customer Care Viva Maya by Wyndham.

2/10 Terrible

Brianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Brianna, Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards, Customer Care Viva Maya by Wyndham.

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
We booked this Resort after reading numerous reviews on Expedia for many resorts. This one said it was a four star and had many reviews
Stayed 3 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Sarah, Thank you for choosing our resort for your recent stay. We appreciate your trust in us, especially after reading the reviews on Expedia. While we strive to provide a four-star experience for all our guests, we understand that there may be areas where we can improve. Your feedback is valuable to us, and we will use it to continue enhancing the guest experience. We hope you enjoyed your time with us overall, and we look forward to welcoming you back in the future. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Dana

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Dana, Thank you for your positive rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

6/10 Okay

Ryan

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Ryan, Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Iuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer Care on 15 Mar 2024
Dear Iuliana, Thank you for your positive rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Norma

Travelled with group
Liked: Property conditions & facilities
Safe, clean, friendly employees. Food mostly bland
Stayed 3 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Norma, Thank you for choosing to stay at Viva Maya by Wyndham and for sharing your feedback. We are glad to hear that you found our resort to be safe, clean, and that you encountered friendly employees during your stay. We apologize if you found the food to be mostly bland. Your feedback is valuable to us, and we will take it into consideration as we continuously strive to improve our offerings and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed beginning of March 2024 for one week. Resort was fun safe and the perfect size. Lots to do. Trampeze was an added touch. Buffet had alot of options. We were able to book 2 a la cart's for our stay. Both were excellent. Beach area was to die for. Pool area was lively. The typical people putting their towels down first thing in am and then never seeing them. It was easy for us to get a spot tho since there was just 2 of us. Nightly entertainment at 930 was nice to watch. Our room was basic but we werent there to stay in our room. AC worked great and that was the most important. Front desk staff were rude. All the other staff were good. Bar line ups for drinks could be a tad long....never waited longer than 5 min tho for a drink. This was our first time going to this resort and we will definately go back!
Stayed 7 nights in Mar 2024
Response from Customer Care on 15 Mar 2024
Dear Kristen, Thank you for choosing to stay with us and for sharing your experience on Expedia. We are delighted to hear that you enjoyed many aspects of your stay, including the variety of activities, the quality of the food, and the beautiful beach area. We appreciate your feedback regarding the front desk staff and the bar lineups. Please rest assured that we will address these concerns internally to ensure that all aspects of our guests' experiences meet our high standards of service. We are thrilled to hear that you had such a positive overall experience and that you are considering returning at Viva Maya by Wyndham in the future. We look forward to welcoming you back for another fantastic stay. Kind regards, Customer Care Viva Maya by Wyndham

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice
Stayed 7 nights in Mar 2024
Response from Customer Care on 10 Mar 2024
Dear Eric, We are thrilled to hear that you always find our resort to be enjoyable! Providing a consistently positive experience for our guests is one of our top priorities. Please do not forget that we will be pleased to welcome you back at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

MaryAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the large areas. Walkways were vert nice. Well kept. I wish there were more opportunities for dining.
Stayed 14 nights in Feb 2024
Response from Customer Care on 10 Mar 2024
Dear MaryAnn, We are pleased to hear that you enjoyed the spacious and well-maintained areas of our resort, including the nicely kept walkways. Your feedback is valuable to us, and we appreciate your positive comments. Thank you for choosing Viva Maya by Wyndham and we hope to welcome you back in the future. Customer Care Viva Maya by Wyndham.

8/10 Good

Diana Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer Care on 6 Mar 2024
Dear Diana Kelly, Thank you for your rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Angela Luming, Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights, highly recommend! -THE BEACH! Lots of chairs all day. (We were there off season). The water is a bit sandy.,not good for snorkeling as you can’t see any fish. -Food: there is the buffet and 4 restaurants. You make dinner reservations at the restaurants on the app or at front lobby. With the app we only got 1 spot for the 4 nights. So we went to the front lobby and learned that for 4 nights, the app only allows reservation. If they have openings, they make a reservation for you. We ate 3 nights which were delicious. The buffet is pretty good, lots of choices. There’s a coffee café with pastries, also a “snack bar” near the pool. There are self-serve machines for pina coladas & strawberry daiquiris, and rum bottles next to them to add. -Room: Nice, very clean, bed was comfortable which says a lot as I have a bad back. BUT you can’t control the temperature and it was pretty cold. We had to turn it on/off. There are water fountains in the hall to fill your water bottles. We had a small porch. -Activities:There's a team of staff that keeps things lively. Water sports are included. At night there is music at front lobby, but also a stage at the other end of the resort with shows, movies, etc each night. In the day there are scheduled activities. It's hard to get a chair by the pool. Across the street from resort is a small shopping area, Playa del Carmen is about 25 min walk. It’s very safe, there’s security gates and personnel entering hotel zone.
Stayed 4 nights in Feb 2024
Response from Customer Care on 6 Mar 2024
Dear Angela Luming, Thank you for choosing to stay at Viva Maya by Wyndham and sharing your fantastic experience on Expedia. We are thrilled to hear that you highly recommend our resort and that you enjoyed various aspects of your stay. It is great to know that you appreciated the beautiful beach with plenty of chairs, the delicious food options at the buffet and restaurants, and the cleanliness and comfort of your room. We apologize for any inconvenience with the temperature control and appreciate your understanding.We are glad to hear that you found the activities and entertainment enjoyable, and it is excellent that you felt safe with our security measures. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay. Best regards, Customer CareViva Maya by Wyndham.

4/10 Poor

sergio m, San diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Customer Care on 6 Mar 2024
Dear sergio m, Thank you for your positive rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was wonderful and always kept clean, the staff was always friendly- our infant loved seeing all of her new friends. The food options are good, obviously not 5 star but that's not what we came here for. We've come here about 4 times now and are always impressed. It's a comfortable resort with just enough. If you're looking for a fancy high class quiet place, this is not it. If you're looking for a comfortable, fun, family friendly place, then look no further.
Response from Customer Care on 6 Mar 2024
Dear Katherine, Thank you for choosing Viva Maya by Wyndham and taking the time to share your positive experience on Expedia. We are thrilled to hear that you and your family enjoyed the wonderful beach and the friendly staff. It's heartwarming to know that your infant made new friends and had a great time. We appreciate your repeat visits and are delighted that you find Viva Maya by Wyndham to be a comfortable, fun, and family-friendly place. Your feedback is valuable to us, and we look forward to welcoming you back for another memorable stay. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Great beach. Lcool you could borrow a bike to go to 5th ave.
Stayed 6 nights in Jan 2024
Response from Customer Care on 3 Mar 2024
Dear Michael, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, especially the beautiful beach. We would like to inform you that Viva Maya by Wyndham offers the rental of bicycles as part of our all-inclusive package. The bicycles can be used for three hours during the daytime between 8 AM and 5 PM. Locks are not provided and the bicycles are meant to be used exclusively in the condominium of Playacar. The condominium of Playacar has bicycle paths that provide safety for our guests. We appreciate your choice to stay with us and look forward to welcoming you back for another positive experience at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Masood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good services
Stayed 5 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Masood, Thank you for sharing your feedback. We are pleased to hear that you had a positive experience with our services. Providing excellent service is our top priority, and we are glad that we could meet your expectations. We appreciate your comment and look forward to welcoming you again for another enjoyable stay at Viva Maya by Wyndham.Best regards, Customer Care Viva Maya by Wyndham.

6/10 Okay

Joshua David, Dacono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th time back to this specific resort in the last 10 yrs. The food options at the buffet and quality of food has gone really downhill. Rooms are getting outdated too. Staff are great, location, entertainment, beach are all great. But, I’m not sure I’ll go back because of the food and rooms.
Stayed 7 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Joshua David, Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a returning guest and value your comments on various aspects of your stay. We are glad to hear that you find our staff, location, entertainment, and beach great. However, we are sorry to learn that you feel the food options and quality have declined, and you find the rooms outdated. Your feedback is important to us, and we will certainly take your comments into consideration for future improvements. Once again, thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya. Kind regards, Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Julia

Stayed 5 nights in Feb 2024
Response from Customer Care on 21 Mar 2024
Dear Julia, Thank you for your positive rating about your stay at Viva Maya by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

hamid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and excellent food
Stayed 5 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Hamid, Thank you for sharing your positive feedback! We are thrilled to hear that you experienced amazing service and enjoyed excellent food during your stay. Providing top-notch service and delightful dining experiences are our priorities, and we are delighted that we could meet your expectations.We look forward to welcoming you again for another fantastic stay at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Beautiful grounds.
Stayed 7 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Mark, Thank you for sharing your positive feedback. We are delighted to hear that you had a great stay and enjoyed the beautiful grounds of our resort. Providing a pleasant and memorable experience for our guests is our top priority. We look forward to welcoming you again at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girls trip and great resort. Adult pool was a nice area that felt like your own oasis. Beach was beautiful! No issues or concerns.
Stayed 5 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Hilary, Thank you for taking the time to leave a positive review of your girls' trip at our resort. We are pleased to hear that you had a great experience and enjoyed the adult pool, along with the beautiful beach. Once more, thank you for recommending our resort and please remember that we will be pleased to welcome you back at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, amazing staff, and super entertaining!!!
Response from Customer Care on 29 Feb 2024
Dear Tami, Thank you for sharing your wonderful feedback! We are delighted to hear that you found our resort amazing, our staff exceptional, and the entertainment superb. It is always our goal to provide a memorable experience for our guests, and we are thrilled that we could achieve that for you. We appreciate your positive comments and look forward to welcoming you back for another fantastic stay at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great place to stay, pleanty of nightly entertainment,great beach access and lounge area. I really didn't care much about the buffet but it was all we could eat because of how limited the availability for the 3 restaurants they have. I wish I could have tried at least one of them.
Stayed 4 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Wendy, Thank you for taking the time to leave a positive review of your stay. We are thrilled to hear that you had an overall great experience at Viva Maya by Wyndham, enjoying the nightly entertainment and the fantastic beach access and lounge area.We appreciate your feedback regarding the buffet and the limited availability for the restaurants. We understand the importance of dining options, and we will take your comments into consideration for future improvements. Please do not forget that we will be pleased to welcome you back at Viva Maya by Wyndham .Best regards, Customer Care Viva Maya by Wyndham.

4/10 Poor

Jill

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Jill, Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff! The dining area and Buffett was loud and busy but the food was very good and easy to get your plate and find a spot to eat. Busy fun atmosphere and the beach was beautiful!
Stayed 6 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Paul, Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found the resort very clean and the staff friendly. It is great to know that despite the busy and lively atmosphere in the dining area, you enjoyed the good food and found it easy to navigate. We appreciate your feedback and look forward to welcoming you again at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

donald e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was exactly what I thought it would be. No worries at all and its nice to walk to town if you want to. Kids are around so if you dont want to deal with them I would pick a different resort
Stayed 7 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Donald, Thank you for taking the time to share your thoughts about your recent stay at Viva Maya by Wyndham. We are pleased to hear that the resort met your expectations. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best regards, Customer Care Viva Maya by Wyndham.

4/10 Poor

MARTA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were moldy Entertainment poor
Stayed 3 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear MARTA, Thank you for sharing your comments on your recent stay with us. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. Your feedback has been shared with the involved departments in order to improve the services you mentioned. We regret not have been met your expectations. We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Renae Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could have been better. The beach was excellent. The pool was nice.
Stayed 6 nights in Jan 2024
Response from Customer Care on 29 Feb 2024
Dear Renae Lynn, Thank you for sharing your feedback about the stay you had at Viva Maya by Wyndham. We are delighted to hear that you enjoyed the excellent beach and found the pool nice. However, we regret that the food did not meet your expectations. Your input is valuable, and we will use your comments to assess and enhance our dining offerings.We appreciate your visit and hope to have the opportunity to provide an even better experience in the future. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
We are not overly active. They did try to get us moving. We liked the 1.2 mile walk to Playa along beach. It was as advertised.
Stayed 7 nights in Feb 2024
Response from Customer Care on 29 Feb 2024
Dear Bruce, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the 1.2-mile walk along the beach to Playa, and it lived up to your expectations. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Jennifer Kaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at Viva Maya. My first stay was over 10 years ago. And I would definitely go again. The grounds are what I love the most. Such a tropical feel with lots of lush green everywhere. The beach is beautiful and you can walk way out in the ocean. Plenty of lounge chairs to choose from, both poolside and under the palm trees at the beach. Many good food choices from the main buffet area to the restaurants, and snack bar. Many drink choices as well including a coffee shop which was new from my last visit. In addition to the alcohol drinks they offer a variety of smoothies which are great for kids or those not wanting alcohol. Staff are very friendly. Our room was cute, clean and comfortable with a partial ocean view from the balcony. Good shows at night. I highly recommend this resort.
Stayed 4 nights in Feb 2024
Response from Customer Care on 16 Feb 2024
Dear Jennifer Kaye, We appreciate the time you dedicated to share your opinion about your recent stay at Viva Maya by Wyndham. First of all, we want to thank you for being a repetitive guest, it is very important to us the loyalty of clients that provide us the opportunity to serve them more than once. Your positive feedback motivates us to continue working hard to provide an excellent service to all guests every day. We look forward to your next stay at our resort and thank you for recommending us. Kind regards, Customer Care Viva Maya by Wyndham.

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very helpful and friendly the rooms were kept very clean our third year here and will be back againThank you viva maya.
Stayed 16 nights in Jan 2024
Response from Customer Care on 16 Feb 2024
Dear Paul, Thank you for having taken the time to write this positive review about the Viva Maya by Wyndham on Expedia. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are also delighted to hear that you are part of our group of loyal guests, whom year after year honor us with their preference. Your comments about the helpfulness and friendliness of our staff motivate us to provide an even better service to our customers. We are looking forward welcoming you for a fourth time in a very near future! Warm regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Food was wonderful, lots of options and variety. Beach is to die for! Our family really enjoyed the stay.
Stayed 6 nights in Feb 2024
Response from Customer Care on 11 Feb 2024
Dear ANGELA, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We are thrilled to hear you had an excellent time with your family and hope that your review will help other visitors to choose us. Please do not forget that we will be pleased to welcome you back at Viva Maya by Wyndham. Best regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Maxine Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the convenience to everything; market,5th Ave, tourist area and beach. The property and staff were amazing and entertainment was well-done. It felt very safe for our family. Add basketball court would be great. Pretty good food, we didn't go to the restaurants, the menus didn't seem attractive for our kids interest. Wish they had more kid friendly for restaurants.
Stayed 7 nights in Jan 2024
Response from Customer Care on 11 Feb 2024
Dear Maxine Audrey, Thank you for sharing your comments on your recent family vacation at Viva Maya by Wyndham. It is a joy to read that our location, staff and entertainment complied your expectations. We would be delighted to welcome you back in the near future. Kind regards, Customer Care Viva Maya by Wyndham.

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
Limited dining ! Could not get reservation for the others 3 restaurants ,not happy with the food that was served in the dining hall
Stayed 7 nights in Jan 2024
Response from Customer Care on 11 Feb 2024
Dear Anna, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya.Your comments about food are taken into account to ameliorate our clients satisfaction. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Maya by Wyndham.

8/10 Good

KAREN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 3 nights in Feb 2024
Response from Customer Care on 11 Feb 2024
Dear Karen, Thank you for your positive rating on Expedia about your stay at Viva Maya by Wyndham. Kind regards, Customer Care Viva Maya by Wyndham.

8/10 Good

Nantakarn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the part that they will try to sell you timeshares and recruiting you to be member, everything's great. I enjoyed everything. Amenities, staffs, food options, drink options. Worth the money i spent.
Stayed 6 nights in Jan 2024
Response from Customer Care on 11 Feb 2024
Dear Nantakarn, We greatly appreciate receiving your feedback on Viva Maya by Wyndham. It is very important to us read our customers comments and know that they enjoyed our services and facilities. We look forward to your return stay at Viva Maya by Wyndham. Kind regards, Customer Care Viva Maya by Wyndham.

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 5 nights in Dec 2023
Response from Customer Care on 1 Feb 2024
Dear Beatriz, Thank you for taking the time to review your recent stay at the Viva Maya by Wyndham. We are delighted to hear that you enjoyed your stay and everything was up to your expectations. We look forward to welcoming you again at the Viva Maya by Wyndham. Best Regards, Customer Care Viva Maya by Wyndham.