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Reviews of Merfal Hotel Apartments Al Murooj

Merfal Hotel Apartments Al Murooj
Urwa Bin Ward Street, Al Murooj District, Riyadh

Reviews

6.6
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 4 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Staff & service
Depreciated in quality and not best staff
The hotel needs more courteous staff and responsive ones. Pretty old hotel, and needs you to call front desk 10 times to get even a towel, tissue, soap, or some utensils. Location is decent but eateries are less nearby. You have few department stores across street. And they stopped free breakfast, so carry food always
Stayed 5 nights in Jan 2019
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I didn’t get the room what I paid for. The basic facility of having a sitting stool in the room was missing. Bathroom is extremely small and compact. WC is almost touching the wash basin.
Stayed 2 nights in Oct 2017
Dear Our Guest, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Sayed Hassan – Director of Marketing and Sales at Merfal Hotel Suites.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good price
Stayed 1 night in Sep 2017
Dear Our Guest, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments to ensure that those mishaps will not occur in the future. It is with your valuable remarks that we continue to exceed our guest service experience. We look forward to welcoming you back soon to an unparalleled experience. Sincerely, Sayed Hassan – Director of Marketing and Sales at Merfal Hotel Suites.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but breakfast was only Arabic items, that also few items. I didn't like it.
Stayed 1 night in Sep 2017
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel don't even bother trying
Terrible hotel Absolutely dirty House keeping works on alternate days When I checked in linen were dirty and not washed Room service does not work had to call room service 4 times but after that they didn't serve water Breakfast time is upto 10 but fruit plate got over at 830 since that was only decent thing to eat so that wasn't refilled Room stinks No shower curtain so whole bathroom gets wet
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

6/10 Okay

Verified traveller

Liked: Staff & service
.مقبولة
.. لا باس لشخص مسافر بمفرده
Stayed 2 nights in Mar 2018
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

8/10 Good

MOHANNAD

Liked: Staff & service
Stayed 3 nights in Nov 2017
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel agreable
Bon accueil - (anglais) - Petit dejeuner en self service varie (local, ne vous attendez pas au chocolat/croissant,...) Tres bon rapport qualite/prix
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

6/10 Okay

abdulrahman

Disliked: Property conditions & facilities, room comfort
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team

10/10 Excellent

Maged

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Syd on 11 Oct 2022
Dear Our Guest .Thank you for your stay with us and sharing your feedback/rating, highlighting where we can do better and look forward to seeing you soon.Best WishesMerfal Hotel Team