Three Bedroom Apartment, River View  | Living area

Reviews of Empire Apartment Hotel

Empire Apartment Hotel
1-5 East Street, Rockhampton, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 557 out of 718 reviews" "
Rating 8 - Good. 124 out of 718 reviews" "
Rating 6 - Okay. 20 out of 718 reviews" "
Rating 4 - Poor. 10 out of 718 reviews" "
Rating 2 - Terrible. 7 out of 718 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Empire Hotel on 19 Feb 2024
Kate, Thank you for your review. We look forward to welcoming you back to Empire on your next visit to Rockhampton. Safe Travels.

10/10 Excellent

Naushad, Bulimba

Liked: Cleanliness, amenities, property conditions & facilities
Nice property with great service.
Stayed 1 night in Jan 2024
Response from Empire Hotel on 11 Jan 2024
Naushad, Thank you for your review.

10/10 Excellent

Hayden

Stayed 1 night in Dec 2023
Response from Empire Hotel on 7 Jan 2024
Hayden, Thank you for your review.

8/10 Good

Tallak

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Empire Hotel on 21 Dec 2023
Tallak, Thank you for your review.

2/10 Terrible

Geoffrey

Disliked: Cleanliness, property conditions & facilities
Furniture missing or broken floors dirty towels smelled of bleach food lousy and very expensive I would not recommend this place to anybody
Stayed 3 nights in Nov 2023
Response from Empire Hotel on 29 Nov 2023
Geoffrey, Thank you for taking the time to review your stay. We are very concerned about your 1/5 rating. Are you able to call/email us to discuss your experience?

4/10 Poor

Jon

Stayed 1 night in Nov 2023
Response from Empire Hotel on 29 Nov 2023
Jon, Thank you for taking the time to review your stay. We are very concerned about your 2/5 rating with no comments. Are you able to call/email us to discuss your experience?

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Highly recommend.
Stayed 1 night in Nov 2023
Response from Empire Hotel on 13 Nov 2023
Jeffrey, Thank you for your review.

10/10 Excellent

Hamish

Liked: Cleanliness, property conditions & facilities
An excellent stay in a very nice and comfortable apartment
Stayed 1 night in Nov 2023
Response from Empire Hotel on 12 Nov 2023
Hamish, Thank you for your review. Our entire team look forward to welcoming you back to the Empire on your next trip to Rockhampton.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stay here reguarly. It is my pick for Rockhampton. Well serviced. Clean. Great staff
Stayed 1 night in Nov 2023
Response from Empire Hotel on 7 Nov 2023
Ashley, Thank you so much for your great review - we look forward to welcoming you back to the Empire on your next trip to Rockhampton.

10/10 Excellent

Percival

Travelled with family
Liked: Cleanliness, room comfort
Good place to sro
Wonderful apartment Good arrangement . Staff was very friendly and helpful
Stayed 1 night in Oct 2023
Response from Empire Hotel on 2 Nov 2023
Percival, Thank you for your great review. We look forward to welcoming you back to The Empire on your next trip to Rockhampton.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, great facilities, great location and value for money
Stayed 2 nights in Oct 2023
Response from Empire Hotel on 26 Oct 2023
Barry, Thank you for your review. We look forward to welcoming you back to the Empire on your next trip to Rockhampton.

10/10 Excellent

Leighann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The 3 bed apartments were stunning. Lovely and big, clean. Everything you could possible want. Shopping centre within walking distance. Right on the river, lots of dining options. Did i mention how stunning the rooms were. Would definitely recommend.
Stayed 1 night in Sep 2023
Response from Empire Hotel on 12 Oct 2023
Leighann, Thank you so much for your fantastic 5/5 review. Our team looks forward to welcoming you back to the Empire on your next trip to Rockhampton

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, new, quiet and amazing
Stayed 1 night in Sep 2023
Response from Empire Hotel on 1 Oct 2023
Amy, Thank you for your great review. We look forward to welcoming you back to the Empire on your next visit to Rockhampton.

10/10 Excellent

Craig

Stayed 1 night in Sep 2023
Response from Empire Hotel on 1 Oct 2023
Craig, Thank you for your review.

8/10 Good

Lee

Stayed 1 night in Sep 2023
Response from Empire Hotel on 19 Oct 2023
Lee, Thank you for your review.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Empire Hotel on 25 Sept 2023
Mark, Thank you for your review.

10/10 Excellent

Thambirajah

Travelled with family
Very good
Stayed 1 night in Sep 2023
Response from Empire Hotel on 23 Sept 2023
Thambirajah, Thank you for your review.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, room comfort
Fantastic
Fantastic accommodation with a beautiful outlook. Friendly staff and very clean apartment. We had a great time and highly recommend The Empire for every occasion
Stayed 1 night in Sep 2023
Response from Empire Hotel on 23 Sept 2023
Lisa, thank you so much for your outstanding review. We look forward to welcoming you back to the Empire on your next trip to Rockhampton. Safe travels!

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Empire Hotel on 17 Sept 2023
Andrew, Thank you for your review.

10/10 Excellent

Colin

Stayed 1 night in Sep 2023
Response from Empire Hotel on 10 Sept 2023
Colin, Thank you for your review.

8/10 Good

Gabrielle

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was fantastic apart from the internet which was unstable for zoom meetings and streaming.
Stayed 2 nights in Aug 2023
Response from Empire Hotel on 31 Aug 2023
Gabrielle, Thank you so much for your feedback. Regarding our complimentary Wi-Fi service, I apologise it wasn't working for you during your stay. We have contacted our IT department to investigate.

10/10 Excellent

H

Liked: Cleanliness, room comfort
Great hotel
A quick stay while travelling but a lovely hotel.
Stayed 1 night in Aug 2023
Response from Empire Hotel on 3 Sept 2023
Thank you for your review!

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
THE PROPERTY WAS IN A GREAT LOCATION WHICH SUITED OUR NEEDS. RECEPTION WAS GREAT,ROOMS WERE CLEAN AND A GOOD SIZE. HANDY HAVING COFFEE CLUB DOWNSTAIRS FOR BREAKFAST
Stayed 2 nights in Aug 2023
Response from Empire Hotel on 21 Aug 2023
Louise, Thank you so much for your review, it is great to read you found your room huge and comfy! We look forward to welcoming you back to the Empire on your next trip to Rockhampton.

10/10 Excellent

Kahli

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Empire Apartment Hotel on 10 Aug 2023
Kahli, Thank you so much for your review. We look forward to welcoming you back to Empire on your next trip to Rockhampton.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff Good facilities Within easy walking distance from interested places
Stayed 4 nights in Aug 2023
Response from Empire Hotel on 7 Aug 2023
John, Thank you so much for your review. We look forward to welcoming you back to the Empire on your next trip to Rockhampton.

8/10 Good

Donna

Stayed 2 nights in Jul 2023
Response from Empire Hotel on 27 Aug 2023
Thank you for your review.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its right on the River, Restaurants underneath and all the way along the strip, a short walk to the beautiful main river front area, with easy access to Museums etc we were there for the River Festival which we highly recommend a fantastic day night of activities, live bands, international food stalls, kids events, Aboriginal culture shows and fire works, just amazing.
Stayed 1 night in Jul 2023
Response from Empire Hotel on 31 Jul 2023
Jeff, Thank you for your review and staying with us here at Empire. It's great to read you enjoyed you're weekend attending the River Festival. We look forward to welcoming you back to the Empire on your next trip to Rockhampton.

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Disappointed to be told by text message the day before arriving that we could not be guaranteed a car park. It would be nice to know this before booking.
Stayed 2 nights in Jul 2023
Response from Empire Hotel on 31 Jul 2023
Good Morning Chris, thank you for your review. There are over 70 secured underground carparks for hotel guests and with the hotel full that night unfortunately we cannot guarantee a car park however we do our best to accommodate everyone. We hope you will consider staying at our Hotel for any future trips to Rockhampton.

10/10 Excellent

Leanne

Stayed 2 nights in Jul 2023
Response from Empire Hotel on 31 Jul 2023
Thank you for your review.

10/10 Excellent

jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms!
Stayed 1 night in Jul 2023
Response from Empire Hotel on 23 Jul 2023
Thank you so much for your review - we look forward to welcoming you back to the Empire on your next trip to Rockhampton.

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Empire Hotel on 19 Jul 2023
Glen, Thank you for your review. We look forward to welcoming you back to Empire Apartments on your next visit back to Rockhampton.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, room comfort
Rocky
The Empire Apartment Hotel is situated in a great condition close walking distance to the river, shops and restaurants. The amenities were fantastic and the unit clean and comfortable. The staff were also very friendly and accommodating. Would definitely stay there again and recommend to fellow travellers
Stayed 3 nights in Jul 2023
Response from Empire Hotel on 14 Jul 2023
Melinda, Thank you for your great review. We look forward to welcoming you back to Empire on your next visit to Rockhampton. Safe Travels.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
easy walking distance to Criterion Hotel
Stayed 1 night in Jul 2023
Response from Empire Hotel on 6 Jul 2023
Michael, thank you for your review. We too love a stroll to the Criterion Hotel.

8/10 Good

Tony

Stayed 3 nights in Jun 2023
Response from Empire Hotel on 23 Jul 2023
Thank you for your review!

8/10 Good

Darren

Stayed 1 night in Jun 2023
Response from Empire Hotel on 17 Jul 2023
Darren, Thank you for your review! We look forward to welcoming you back to Empire on your next visit to Rockhampton. Safe Travels.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Empire Hotel on 7 Jun 2023
Adam, Thank you for your review.

8/10 Good

Lesley

Liked: Cleanliness, amenities
Stayed 10 nights in May 2023
Response from Empire Hotel on 29 May 2023
Lesley, thank you for your review.

10/10 Excellent

Colin

Stayed 1 night in May 2023
Response from Empire Hotel on 29 May 2023
Colin, thank you for your review. We look forward to welcoming you back to Empire on your next visit to Rockhampton. Safe Travels.

10/10 Excellent

Sommer

Stayed 1 night in May 2023
Response from Empire Hotel on 19 Jun 2023
Sommer, Thank you for your review! We look forward to welcoming you back to Empire on your next visit to Rockhampton.

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay. Teenage kids loved the gym and pool
Stayed 1 night in May 2023
Response from Empire Hotel on 15 May 2023
Wayne, thank you for your review. We look forward to welcoming you and your family back to Empire on your next visit to Rockhampton

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
loved this place, customer service was great and will definitely be coming back
Stayed 1 night in May 2023
Response from Empire Hotel on 8 May 2023
Hayden, thank you for your great review. We look forward to welcoming you back to Empire on your next visit to Rockhampton.

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay as per usual
Always great here, early check in, friendly helpful and efficient service. Rooms are excellent with great view over the river. Shops and restaurants nearby.
Stayed 2 nights in Apr 2023
Response from Empire Hotel on 24 Apr 2023
Glen, thank you for your review. We look forward to welcoming you back to Empire on your next visit to Rockhampton

10/10 Excellent

Nicola J

Stayed 1 night in Apr 2023
Response from Empire Hotel on 24 Apr 2023
Nicola J, thank you for your 10/10 review! We look forward to welcoming you back to Empire on your next visit to Rockhampton.

10/10 Excellent

Mick

Liked: Cleanliness, amenities, property conditions & facilities
Great location to stay in Rockhampton, whether it be overnight or for a week
Stayed 1 night in Apr 2023
Response from Empire Hotel on 12 Apr 2023
Mick, thank you for your review. We look forward to welcoming you back to Empire on your next trip to Rockhampton.

10/10 Excellent

Richard

Travelled with family, Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Good access to good
Stayed 2 nights in Apr 2023
Response from Empire Hotel on 9 Apr 2023
Richard, thank you for your review!

10/10 Excellent

Daneilia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Empire Hotel on 28 Mar 2023
Daneilia, thank you for your review.

10/10 Excellent

Colin

Stayed 1 night in Mar 2023
Response from Empire Hotel on 13 Mar 2023
Colin, thank you for your 10/10 review. We look forward to welcoming you back to Empire on your next visit to Rockhampton. Safe Travels.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, but can feel a bit unsafe in the surrounding area
Stayed 2 nights in Mar 2023
Response from Empire Hotel on 9 Mar 2023
Stephanie, thank you for your review.

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Empire Hotel on 6 Mar 2023
Catherine, Thank you for your review. We look forward to welcoming you back to Empire on your next visit to Rockhampton.

6/10 Okay

Mick

Hard bed
Stayed 1 night in Jan 2023
Response from Empire Hotel on 7 Feb 2023
Mick, Thank you for your review.