Lobby

Reviews of Hotel Raffaello, Sure Hotel Collection by Best Western

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1005 reviews" "
Rating 8 - Good. 341 out of 1005 reviews" "
Rating 6 - Okay. 59 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 9 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very clean & reasonably priced! Amazing breakfast with so many great choices.
Stayed 2 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 27 Mar 2024
Dear Robert,Thank you for your review. We are pleased that you enjoyed your stay with us!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. Location was very convenient!
Stayed 2 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 21 Mar 2024
Dear Megan,We thank you for your review. We are pleased that you were satisfied with your stay. We especially appreciate your mention of our team members. The acknowledgement of the quality of service on the part of a recent guest encourages us to constantly improve our performance.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. It is within walking distance of everything you would want to see in Rome. The train station is only a 9 minute walk from the hotel. The staff go above and beyond and they are extremely helpful.
Stayed 8 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 21 Mar 2024
Dear Cynthia,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay in our hotel. We hope to welcome you back soon for another enjoyable stay!Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was under construction during our stay. But overall was very clean. The rooms were nice and a good size. Walking distance to many things. Definitely recommend.
Stayed 2 nights in Feb 2024
Response from Stefania Pesci - Reviews Manager on 21 Mar 2024
Dear Carmen,Thank you for taking the time to share your experience! We're delighted to hear that you had a pleasurable stay with us. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future!Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

2/10 Terrible

Lauryl

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property to drop off our luggage we were told that our room would not be ready at the time of check-in, but would instead be ready an hour later. When we went back an hour later the room was still not ready. Our check-in was supposed to be at 2, we were not able to check-in until after 7. When we finally checked in, our room was in an active construction zone, which was not disclosed to us when we paid full price for the room. I would have never paid full price for an incomplete room in an area that was being worked on. In our room, the mirror in the bathroom wasn’t mounted but was taped to the wall, our rain showerhead didn’t work, our thermostat didn’t work, and our tv didn’t work. The rain shower wasn’t fixed until a few days before we left and the thermostat never got fixed. The only thing we got out of all of this was a free €12 breakfast.
Stayed 7 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 18 Mar 2024
Dear Lauryl,We value your feedback and regret to learn of your disappointment with your recent experience. Our room renovations are nearing completion. Unfortunately, on the day of your arrival, there was a delay by the workers with the almost final rooms. Consequently, we finished cleaning your room and bringing up your luggage no earlier than 4:00 PM, and we apologize for the inconvenience it may have caused. Additionally, we regret the issues encountered in your room, and it's disappointing to know that the timely intervention of our maintenance team to address them wasn't enough to enhance your experience.We would love to have a chance to restore your confidence on a future stay.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel. Just off the busy streets and tucked into a cute neighborhood. Easy walk to many major sites and the train station. Quiet and comfortable room.
Stayed 3 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 15 Mar 2024
Dear Laurie,Thank you for your lovely review. We're delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back for another enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely hotel was friendly as usual. They are undergoing some building work, but they are doing this in a very careful manner. It will be even better after the works are finished.
Stayed 3 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 13 Mar 2024
Dear David,Thank you for your kind review. We're glad to hear that you found our hotel welcoming and friendly. We appreciate your understanding regarding the ongoing building work. We're excited for the improvements to come, and we look forward to welcoming you back for an even better experience once the works are finished. Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Yeniset, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and conditions
Stayed 1 night in Mar 2024
Response from Stefania Pesci - Reviews Manager on 11 Mar 2024
Dear Yeniset,Thank you very much for your posite feedback, we greatly appreciate it!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Natia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 4 Mar 2024
Dear Natia,We thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were very helpful.
Stayed 3 nights in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 29 Feb 2024
Dear Lesley,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff exceed your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

ROSS

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 26 Feb 2024
Dear Ross,Thank you for your positive feedback, we greatly appreciate it!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, Room was Comfortable and Clean. The best part of the Hotel was the Staff, really kind and friendly.
Stayed 9 nights in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 23 Feb 2024
Dear Michael,Thank you for your lovely review! We are happy to hear that you found our hote comfortable and clean. Our team works hard to provide exceptional service, so we're delighted that their kindness and friendliness stood out to you. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Julia Claire

Travelled with family
Liked: Amenities
Refurbished chic bathroom. Great location for local restaurants and attractions. Beautiful view from our window. 24 hour coffee and cake. Lovely breakfast. Very friendly and helpful staff
Stayed 3 nights in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 16 Feb 2024
Dear Julia Claire,Thank you for your review! We're thrilled to hear that you enjoyed our rooms and the beautiful view from your window. We are also glad that you enjoyed the lovely breakfast and the service provided by our staff.We hope to welcome you back for another enjoyable stay soon.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

april

Stayed 2 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 16 Feb 2024
Dear April,Thank you for your positive feedback.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great stays. They were renovating, but the staff was great and the hotel was in a great place. Bed was very comfy.
Stayed 1 night in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 25 Jan 2024
Dear Kelsey,Thank you for sharing your positive experience with us! We appreciate your understanding during the renovation, and we're glad to hear that you had a comfortable stay, and the bed met your expectations.We look forward to welcoming you back for another great stay.Warm regards,Stefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Stefania Pesci - Guest Reviews Manager on 9 Feb 2024
Dear Tony,Thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
What can you say about a hotel that places your room for 4 nights directly above construction? From before 8am until the afternoon every day the room was uninhabitable while constant hammering shook the room. Not only that, but the room had clearly been unswept, as there was a single used slipper right under the bed. The location was great and the staff friendly, but s very uncomfortable stay.
Stayed 4 nights in Dec 2023
Response from Stefania Pesci - Guest Reviews Manager on 19 Dec 2023
Dear Ryan,We thank you for your feedback. We apologize for any inconvenience caused by the ongoing refurbishment. We understand how this could have impacted your experience and are very sorry for this. It is regrettable to know about the cleaning issue you are reporting to us. We wish you had reached out to our team with your concerns while you were here, they would have done everything possible to make things right for you on the spot, stopping the work and checking the clean-up problem immediately.We hope that you will give us another opportunity to restore you confidence in our property.SincerelyStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with breakfast option, great location and very friendly staff from check in to check out. thank you!
Stayed 1 night in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on 24 Nov 2023
Dear Edna,Thank you for your positive feedback! We are thrilled to hear that you had a pleasant experience at our hotel.We hope to have the pleasure of welcoming you back in the future. Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Gerri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly, helpful ... excellent !
Stayed 2 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 3 Nov 2023
Dear Gerri,Thank you for your kind feedback. We are pleased that you were impressed with the service provided by our staff.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

4/10 Poor

Connie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok hotel
The man checking us in on the first day was extremely friendly and helpful. He recommended a very nice place to eat lunch and booked us a reservation. He also helped us navigate around the city. The room on the other hand was disappointing. The shower was so small that a person could not bend over to wash themselves. The toliet paper was so scratching and irritating. You had to leave the room key in to activate and keep the lights and electricity on inside the room. Pros: ATM in lobby, bags were taken to our room, check in very early was possible, close to supermarket for supplies, rooftop bar was fun, seemed very safe, and breakfast was excellent! Not so happy with the high price per room though. We only booked here because the rest of our group was already staying here.
Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 3 Nov 2023
Dear Connie,Thank you for taking the time to share your experience with us. We are delighted to hear that you found the staff member who checked you in extremely friendly and helpful. However, we're sorry to hear that the room didn't meet your expectations, especially with the shower and the quality of toilet paper. We aim to provide the best value for our guests, and we'll continue working to make your future stays more enjoyable.We hope to have the opportunity to serve you better in the future.Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and pleasant stay.
Stayed 1 night in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 3 Nov 2023
Dear Kara,Thank you so much for your kind feedback. It's wonderful to hear that you had a quiet and comfortable stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and wonderful staff.
We had a great stay after our cruise. Hotel was close to restaurants and staff was awesome. Our room was across the hall from the construction, which was never a problem. I only saw the staging, never heard or saw the workmen. The breakfast bar was amazing and the women waiters were wonderful. I would recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 30 Oct 2023
Dear Jeanne,Thank you for sharing your wonderful experience with us. We're delighted to hear that you had a great stay at our hotel. It's also heartwarming to hear that you enjoyed our breakfast and appreciated the service from our waitresses.Your recommendation means a lot to us, and we would be thrilled to welcome you back in the future.Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Raul Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel muy serviciales el personal gracias por todo.
Stayed 1 night in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 25 Oct 2023
Estimado Raul Jose,Le agradecemos sus comentarios. Nos encanta que su estancia haya resultado tan positiva.Esperamos otra vez en nuestro hotel en su próxima estancia en Roma.Saludos cordialesStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 4 Standard king rooms on the 3rd & 4th floors at Hotel Raffaelo for my family in October 2023. The location was about a 10-minute walk from the Roma Termini and situated in a safe neighborhood. Rooms were clean and comfortable and the staff was friendly and helpful. Breakfast had choices of both sweet and savory. There was still a little construction going on but aside from the elevator not being able to stop on a certain floor each day, it was really not an issue at all. Big bonus is the new rooftop bar. A very relaxing atmosphere with good music. A nice way to end a long day of sight-seeing. We all had a great stay.
Response from Stefania Pesci - Guest Reviews Manager on 20 Oct 2023
Dear Richard,Thank you for sharing your positive experience at Hotel Raffaello. It's wonderful that you found the rooms clean and comfortable and enjoyed the service provided by our friendly staff. Your feedback about the breakfast options is appreciated. We apologize for any inconvenience caused by ongoing construction. We are actively working to minimize any disruptions for our guests.We are glad you enjoyed the new rooftop bar, and found it the perfect place to unwind after a day of sightseeing.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Jayla

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, charming
Stayed 2 nights in Oct 2023
Response from Stefania Pesci - Guest Relations on 13 Oct 2023
Dear Jayla,Thank you so much for your positive feedback. We are delighted to hear that you enjoyed the beautiful location and found our place charming.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Dennis, Diamond Bar

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Raffaello was amazing. In particular the excellent customer service the staff provided. The daily breakfast was inexpensive but excellent quality. The beautiful rooftop dining was amazing. We would definitely come back to stay here again.
Stayed 5 nights in Oct 2023
Response from Stefania Pesci - Guest Relations on 9 Oct 2023
Dear Dennis,Thank you for sharing your wonderful experience at Hotel Raffaello. We're thrilled to hear that your stay was amazing and that you particularly enjoyed the service provided by our staff. We're delighted that you had a fantastic time at our beautiful rooftop.We look forward to welcoming you back for another exceptional stay in the future.Best regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Noreen

Liked: Cleanliness, amenities, property conditions & facilities
Central location hotel. Breakfast included
Stayed 1 night in Oct 2023
Response from Stefania Pesci - Guest Relations on 9 Oct 2023
Dear Noreen,Thank you for your feedback. We are pleased to hear that you enjoyed your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Cyndi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the staff were all very nice. The breakfast which was included was excellent! Overall our stay there was great!
Stayed 2 nights in Oct 2023
Response from Stefania Pesci - Guest Relations on 6 Oct 2023
Dear Cyndi,Thank you for taking the time to leave such a positive review. If your travels bring you back to our area, we'd be thrilled to welcome you for another fantastic stay.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice reception
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 2 Oct 2023
Dear Robert,We thank you for your kind review. We are pleased to know that our reception met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

6/10 Okay

Yongling

Liked: Staff & service
Disliked: Property conditions & facilities
Not what we expected
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 29 Sept 2023
Dear Yongling,We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd appreciate any specific feedback you can provide to help us understand where we fell short. If there's anything we can do to address your concerns or improve in the future, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to make it right for you.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

6/10 Okay

Pamela, Newmarket

Travelled with group
Liked: Cleanliness, staff & service
Nice little spot in the historic Mintos area of old Rome. Hotel was older, but clean. Staff was excellent and very helpful. Close to walking to every attraction in Rome. Would definitely recommend this small hotel for the price and convenience of being in downtown Rome.
Stayed 4 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 6 Oct 2023
Dear Pamela,Thank you for sharing your experience with us! We're delighted that you enjoyed your stay in our property. We are pleased that our cleanliness met your expectations and that our staff made a positive impression with their excellent service and assistance.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and accomodating front desk staff! Great breakfast and a Roof top bar that was a special surprise and a lovely experience.
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 25 Sept 2023
Dear Tom,Thank you for your kind review! We're delighted that our front desk staff contributed to your wonderful experience. We aim to provide memorable stays, and we're glad we achieved that during your time with us thanks to the new rooftop bar. We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location to walk to many sights. The neighbourhood has lots of restaurants and shops. The front desk staff were all welcoming, helpful, and spoke English. The room was a good size with a very comfortable bed, a bar fridge, a desk, a small wall safe, and lots of storage space in a large wardrobe and 2 bedside tables. The bathroom was clean with a toilet and bidet (also toilet paper) and a unique shower. The water pressure was excellent; however the shower stall was quite small-like a capsule. The breakfast buffet had a very good selection of tasty items and the staff, especially Nada, was friendly, efficient, and made the most excellent cappuccinos!
Stayed 3 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 25 Sept 2023
Dear Richard,Thank you for sharing your detailed and positive review! We're thrilled to hear that you had a great experience at our hotel. It's wonderful that you found the room comfortable and well-equipped with necessary amenities.We appreciate your kind words regarding our front desk staff and Nada.We look forward to welcoming you back for another enjoyable stay.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Tracy

Stayed 3 nights in Sep 2023
Response from Stefania Pesci - Guest Reviews Manager on 16 Oct 2023
Dear Tracy,Thank you so much for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Deyanira, New Bern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rome is not favorite place but the hotel was great. The location was perfect and friendly staff!
Stayed 4 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 20 Sept 2023
Deayanira,We appreciate your feedback and are glad to hear that you had a pleasant experience at our hotel despite Rome not being your favorite place. If you find yourself back in Rome, we'd be more than happy to welcome you again.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Samarth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 20 Sept 2023
Dear Samarth,Thank you very much for your positive rating.We hope to welcome you back soon.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff. Walking distance to all the major sites.
Stayed 3 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 20 Sept 2023
Dear Christopher,Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel and that our friendly staff made your stay enjoyable.We hope to have the pleasure of welcoming you back in the future.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Mary, Menlo Park

Stayed 1 night in Sep 2023
Response from Stefania Pesci - Guest Relations on 9 Oct 2023
Dear Mary,We appreciate you taking the time to rate our property.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Wenjie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean room and excellent breakfast option.
Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 15 Sept 2023
Dear Wenjie,Thank you for your kind review. We are pleased to hear that you enjoyed your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Isaida, Boca Raton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room is very big;Bathrooms also big;Breakfast is great;Facilities is on the restoration
Stayed 4 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 11 Sept 2023
Dear Isaida,We thank you for your feedback. We are delighted to know that your stay with us was a pleasurable experience.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, affordable place to stay in Rome. Walking distance from some of the best tourist attractions like the Colosseum, Trevi fountain and others. Staff were spectacular, approachable and extremely helpful. Strongly recommend the car service to and from the airport, extremely convenient. Rooftop bar opened for the first time while we were there - amazing bar tender and beautiful place to sit and relax.
Stayed 7 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 11 Sept 2023
Dear Heather,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our property to be very nice and conveniently located. Thank you for mentioning the rooftop bar and the lovely time you spent there. We're grateful for your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Julie, Metairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. However, the streets around the hotel were dirty. Overflowing garbage cans and trash on the streets.
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 8 Sept 2023
Dear Julie,Thank you for sharing your experience in our property, and we are glad it was satisfying, despite the condition of the streets around you found.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Mark, lompoc

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Stefania Pesci - Guest Relations on 1 Sept 2023
Dear Mark,It was a pleasure having you and we are happy to see your 4/5 rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is under renovation
The hotel is under renovation. The room was clean but all the windows were blocked by construction scaffolding so had to close the curtains all the time and the room became a blackbox without windows. No central A/C nor a vent fan in the washroom to keep the air fresh. Complained to the front desk but there was no other room available.
Stayed 4 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 25 Aug 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay due to the renovation works. We understand that the construction scaffolding blocked the windows and impacted your view, which made the room less enjoyable, and we regret that we were unable to provide an alternative room at the time.We hope that you will consider staying with us again now that the renovation is nearing completion, to provide you with a more satisfying and improved experience.Best regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

8/10 Good

Daniel

Stayed 4 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 28 Aug 2023
Dear Daniel,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Bath was modern and remodeled, bed comfortable, elevator working very nice stay but the best of all was Mossimo, good sense of humor with excellent service Thank you
Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 23 Aug 2023
Dear Linda,Thank you for sharing your feedback with us, we truly appreciate your kind words. We strive to provide the best possible service, and it's rewarding to know that we've succeeded in making your stay memorable. We'll make sure to pass along your kind words to Massimo. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Stefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Amedeo

Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 16 Aug 2023
Dear Amedeo,Thank you for your perfect 10/10 rating and for choosing our hotel for your stay.We look forward to host you againSincerelyStefania PesciGuest RelationsHotel Raffaello Sure Collection by Best WesternRoscioli Hotels Group Roma

6/10 Okay

PAUL

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were lovely and accommodating. The bed and pillows were very clean and comfortable. The room is too small. Very dated. A great place for only a one night stay!
Stayed 1 night in Aug 2023
Response from Stefania Pesci - Guest Relations on 16 Aug 2023
Dear Paul, Thank you for your opinion. We are grateful for your word about our staff. We are glad you enjoyed our bed and pillows. However, we are sorry to hear that your room did not meet your expectations. As we do offer rooms of different sizes and categories, please let us know of any preferences for your next visit. Our reception team is always happy to assist in the selection process.We look forward to host you again to provide a superior experienceSincerelyStefania PesciGuest RelationsHotel Raffaello Sure Collection by Best WesternRoscioli Hotels Group Roma

6/10 Okay

John

Stayed 4 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 4 Sept 2023
Dear John,We thank you for your rating.We hope to see you again in the future.Kind regardsStefania PesciGuest RelationsHotel Raffaello - Sure Collection by Best WesternRoscioli Hotels Group - Roma

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Raffaello was easily found able. It practically in the center of all the monument so you can do everything in walking distance. The breakfast is really good. The staff is super nice and so helpful! I’m really happy with the stay!
Response from Stefania Pesci - Guest Relations on 16 Aug 2023
Dear Victoria,thank you for your kind review. We are delightful you felt happy with us . We are grateful for your kind words about our dedicated team who went out of their way to ensure the best experience to each of our guests. We look forward to welcome you againSincerelyStefania PesciGuest RelationsHotel Raffaello Sure Collection by Best WesternRoscioli Hotels Group Roma