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Reviews of Villa Torlonia Hotel

4 out of 5
Villa Torlonia Hotel
Via Bartolomeo Eustachio 7/a, Rome, Lazio

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 270 reviews" "
Rating 8 - Good. 107 out of 270 reviews" "
Rating 6 - Okay. 59 out of 270 reviews" "
Rating 4 - Poor. 33 out of 270 reviews" "
Rating 2 - Terrible. 20 out of 270 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

gizelah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Adventures
Everything was amazing. The room was excellent and the staff was fantastic.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from STAFF on 7 Jun 2019
Dear, thank you. Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Mar 2019
Response from Staff on 30 Apr 2019
Gentile Ospite, grazie per il tempo dedicatoci. A presto.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Shower was broken when i checked in, but was promptly fixed upon my alerting reception
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

CanuckTraveler, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very close to metro station which could take you to the major sites very quickly. Also had some restaurants (sit down and take out) and grocery stores in the area, as well as a very nice park for a walk. Breakfast was adequate for a European hotel with quick foods like cereal, bread and some pastries. I stayed at this hotel with a tour group and on my own. The tour group room was older and could use some upgrading. Beds could be replaced as they felt a little too soft. There was also what looked like water stains on the ceiling, although I never felt any dampness in the room. The room I stayed in through Expedia was a newer room, which was a little nicer. Front desk staff were very friendly and spoke good English, which was very helpful. They were also open to helping each member of my tour group to find transfers to the airport at the end of our stay. Overall, this hotel is a better representation for European hotels.
Stayed 1 night in May 2018

6/10 Okay

Francesco

Liked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel
Almost no service at the hotel reception. Breakfast is very modest and not worth the price.
Stayed 2 nights in Sep 2017

6/10 Okay

Jas , Canada

Small Shower
Small shower. Receptionist lady was rude when asked a question twice she would not answer, like directions and what bus to take. Night recpeitonist male was friendly and helpful. Room service hung our dirty wet towels for us to reuse when the sign says to leave dirty towels on floor to get new ones. After we called up we got clean towels. Wifi sucks, 1-2 bars max better wifi at Mcdonalds. Room was ok overall.
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had a 2nd room booked and paid for that friends could not use desk staff very rude when I asked if I could get an upgrade to larger room even though I did not use 2nd room that was booked for 3 nights. They charge for breakfast 12 e

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice and quiet area
The hotel is in an embassy area and it was maybe 20-30 mins walk to some famous sites. The area was nice and quiet. The hotel itself is not 4star in my opinion. The wifi was bad, there is no room service and there wasn`t an iron in the room. We asked for an iron, but was told they don`t let guests borrow them because of security reasons and they said we had to give it to them and they would do it for a charge. Overall it was ok for a few days and it was clean, but I wouldn`t rate it as 4 star.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay..
A lovely warming hotel with great welcoming staff... What more could you hope for! Thank you :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff!! Very clean and modern.
I loved this hotel!! Price was amazing and the hotel itself was as well. Beautiful inside and out such a quaint cute neighbourhood. 30 min walk to trevi fountain which we didn't mind, if you're not a walker then it might not be fore you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location, excellent brunch, nice staff
Cozy hotel with excellent staff, but the rooms are more than just minimalist. The two of us couldn't comfortably move past one another in our room and the shower was very small. Seeing other rooms when doors were open for cleaning, I think we had the smallest room on the floor. So generally tolerable for the New Yorker in me, but not what we were expecting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel good location
Fairly easy to find, it's in a good location just outside the city centre, about 20 minutes walk from Termini station and near to a metro stop. Hotel was very clean and comfortable with friendly staff. Couple of downsides: the Wifi was a bit patchy (OK in the lobby but weak in the room) and breakfast was quite adequate but nothing special. Overall would recommend we had a good stay.

2/10 Terrible

Davis, Scarborough

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Def not a 4 star hotel, maybe a 2 at best!
The room looked like it had been under renovations, all the wall paper had bee stripped from the wall, the floor had a hole in it which looked like the chair made. The washrooms were fairly clean. The TV was unhooked and needed to get hotel staff to come fix if on the 2nd night after notifying the hotel staff on the first night. There were foot prints on the walls, the description looked similar but far from what the pictures on the site displays. The phone in our room was not giving a fail tone, and there was no instruction on how to dial out or to call the front desk in case of any issues. The safe was tough to open and close, had to really struggle to turn the lock, didn't even end up using it in the end. I wasn't sure it would open again. The light in the hallway was flickering non-stop for the entire stay. The room doors were warped at the top and bottom which let the odd mosquito or two through the door. The Free-Wifi, was lack lustre at best. I just reverted to using mobile data instead of trying to place myself in the perfect location to get a signal. We asked the hotel staff to call and make a reservation at a local restaurant, we were told to use our phone in our room with cost 1 euro/per minute. Overall not happy with the stay at this hotel. Will never stay there again, nor recommend to any friends or family.

6/10 Okay

Not Provided, Manchester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not worth 4 stars but good location.
In Rome there is a neighbourhood tax, per person, per night and the price varies based on the stars of the hotel. This hotel in my opinion should be 3 stars, while the service was satisfactory the room, while clean had a few minor issues, with towels and the drainage in the shower. Would not recommend for a couples holiday as the double bed was just two unattached single beds next to each other. Breakfast wasn't fantastic with very limited choice. On the upside the location was good, with good public transport connections and staff were fairly helpful.

10/10 Excellent

stuart, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff Good location with a couple of nice reasonably priced restaurants nearby

6/10 Okay

Sophia, KL, Malaysia.

Reasonably good stay
The hotel is at a quiet neighborhood. The breakfast was quite decent. The receptionist was helpful as we were able to get some information on how to get around. Check in is at 3pm and we were able to leave our luggages in a secured room. However, they should have provided tags for identification as there are also other luggages left in.The bus stop is about 5 mins walk & Termini station is about 10mins away by bus. There are some eateries nearby & a mini mart where we got all our little necessities.
Buffet breakfast
Entrance to hotel.
Breakfast hall

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 Star Hotel
The hotel does not deserve a 4 Star rating. The place has not been fixed in a long while. The photos on their website are from many years ago, I believe they are from when they did some repairs to it. The room is small, but the shower is lot smaller and it is difficult to take a shower. I am tall fairly in shape guy and I was not able to move around the shower area. The front desk personnel were so nice and professional and it too bad that the Hotel is not as nice and worthy of a 4 Star rating. I believe it is a 3 Star and event that, it will be pushing it. I will not recommend this hotel.

8/10 Good

Stuart, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for Rome City centre
Our first time in Rome and this hotel fitted the bill for our stay. Conveniently situated near a Metro making travel to sites in Rome easy to get to. The hotel staff are very friendly which made our stay all the more enjoyable. The room although basic, served its purpose as a place to lay our heads at the end of the night. There are restaurants, pizzerias and even a MacDonalds close by for evening meals (most places don't start serving until 7:30pm). Breakfast is ample with cereal, bread, eggs, pastries and meat(!) as well as a selection of hot drinks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel has two parts, the section above reception is nicer and more modern than the other side but both are good. A metro station is about a 5 min walk away as is a supermarket. A really good, cheap, pizza place is also just up the road

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location, Comfortable Stay
As foreigners travelling to Rome it was comforting to have a nice hotel in a quiet neighbourhood with a Metro station nearby. I was a little concerned that this hotel is too far out of the way, but that's not at all the case. It's a seven minute walk to the Metro, which can get you to all of the major sites in the city. We never took a taxi, but I imagine the drive is quite short to the city centre seeing as we were only three Metro stops from the Colosseum! So we found our stay to be very convenient for getting to all of the major sites in Rome. Our room was basic, but clean, and it had a nice view of the inner courtyard. The breakfast was decent, having a nice variety of foods available although not more than most 3-4 star hotels. My main concern with this hotel is purely circumstantial. When we arrived we had no electricity in our room and we weren't warned about this at the front desk. I soon discovered that an electrician was working on some lighting in the stairwell outside our room and had shut the power down (perhaps the front desk didn't know which rooms would be affected). When we enquired about this issue at the front desk we received little sympathy, only the assurance that it would be fixed soon. Fortunately, the problem was resolved when we returned to our room after an evening on the town. All in all, a good hotel for those looking to stay in close proximity to the major sites of Rome if you're open to a bit of walking or taking the Metro/taxi.

8/10 Good

Ian, u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 3 nights perfect base for what we needed.Excellent friendly staff ,breakfast good catered for all .

6/10 Okay

Ioannis, Cyprus

Liked: Cleanliness, property conditions & facilities
What I found strange, is that the first day we had breakfast in a small room with very limited options to eat and the second day in a bigger room with much more variety.It looks that the customers do not have the same breakfast all the time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff
There was ONE desk clerk - Fabiano (sp?) - who was the MOST helpful and awesome during the entire time we stayed there. Please ensure he gets a LOT of credit for his fantastic Guest Services. There was one desk clerk, who worked mornings/days, who was the rudest and seemed to be totally put out when asked for assistance. He is in the wrong business for customer service. I watched his interactions with other Guests, and same thing. He was rude, not helpful, seemed very impatient, etc. My room was very comfortable EXCEPT too hot and could not get the room temp adjusted. Coming from another part of Europe, I am used to rooms being cooler than normal, so this was unexpected. Other than that, my room was very comfortable. The food for breakfast was great, too!

6/10 Okay

Bryant, Boston, MA

Disliked: Room comfort
Need better wifi
In 3 different rooms the internet was very weak with constant disconnections. Even going to the lobby didn't help.

2/10 Terrible

Hegyi, Brasov

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not the same as described on the reservation. I dont recomend this hotel.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Denver, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay In Rome
Nice Hotel, Convenient Location , easily accessible approx 15 mins from major attractions

6/10 Okay

Verified traveller

Disliked: Staff & service
Nice hotel. Staff not very friendly and beware you have to pay city tax when leaving which comes as a bit of a shock at €6 a night per person so it really bumps the price of your holiday up

8/10 Good

Shahar, Israel

Liked: Cleanliness, staff & service, property conditions & facilities
I've received a special service from the hotel, ahead (before arriving the hotel) and they have done it just fantastic! Room is clean, service is good, breakfast is fair!
Response from Giulia on 30 Jan 2016
Dear Shahar, thank you very much for your feedback here! It's a pleasure for us. We hope to welcoming you again! Regards.

6/10 Okay

Gemma, Brighton, UK

Liked: Staff & service, property conditions & facilities
Central hotel, good service
Good Location, good service, great breakfast. Rooms reasonable, showers very small cubicals!

10/10 Excellent

Sophie, Sopot, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel walking distance from main attractions
great hotel, friendly staff, good breakfast, hotel had 24hr reception so going into town for a night out was no problem

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location 5 min metro and 3 min for bus statio
Good location easy access to Rome 5 min metro 3 min bus station

10/10 Excellent

Verified traveller

Liked: Room comfort
nice area 20 minuits walking fron termini
nice amazing place good breakfast there were bacon and eggs nice pastry cakes wondeful yougurt

10/10 Excellent

Nick, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Everything was good, although bed was very hard and aircon wasn't working. Opened Windows but let's mosquitos in room.

10/10 Excellent

Keith, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is within easy walking distance of the metro, it makes getting around the city very easy and quick.

8/10 Good

Tanya C.

Liked: Cleanliness, staff & service, room comfort
Great place for a pilgrimage.
The hotel was a great place to start and end the day. Breakfast was fabulous, the dining room was great, and the outside area had several places to sit and relax before starting your day. At end of day there was a lounge to sit and regroup for the next day or you could simply sit outside at one of the three areas. The desk people were extremely helpful in keeping your keys so nobody lost her key during the day and you just pick it up at night because they were open 24 hours!

8/10 Good

Jillnbob

Liked: Cleanliness, staff & service
Italy Anniversary Trip
Hotel was super clean, bed was hard and pillows thin but again super clean my personal main concern. Offered breakfast which had a large variety. Wifi was spotty at best in the room but worked perfectly in the lobby area. Staff was helpful with our many questions on the metro and getting around. Overall stay was good. Stayed 3 nights.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Very comfortable hotel for the price
Good breakfast with various selections. Nice and helpful staff. 10 minute walk from metro station. Overall, this is a very place to stay with a reasonable price.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Good hotel
This cozy hotel is located in a quiet residential neighborhood approximately 0.5 miles from Policlinico blue line train station. This is important since connection to Termini red line station is only 2 stops. To see most of Rome's sights, one will be riding the red line both ways most of the time. Termini red line station also hosts the Trenitalia train station if you are planning to travel onto Florence, Venice and Salerno for Amalfi Coast. Neighborhood is good to walk around. Staff is friendly and helpful. The rooms are small, but keep in mind that this is an older building. Breakfast has good selection of cereals, breads and fruits. I would stay here again due to it's excellent location, staff and value.

8/10 Good

Jacob

Liked: Staff & service
Response from Giulia on 20 Oct 2015
Thank you Jacob !!! We hope to see you again soon. Giulia

2/10 Terrible

RICHARD P.

Disliked: Cleanliness, staff & service, room comfort
Ripped Off
I can't say anything good about a hotel that grabs the $$ in lieu of incorrect dates along with a guaranteed reservation. The room was rebooked immediately AND they scooped the guaranteed funds as well. How kind was that. I wanted to rebook and use the funds for different dates to no avail.

8/10 Good

Maggie

Liked: Cleanliness, staff & service, room comfort
First time in Rome
My boyfriend and I stayed for 2 weeks during our first trip to Rome. The hotel location is very close to the subway and all of the major tourist attractions are close by. One of the things I enjoyed about the hotel was the day trips they offer. We went on a Naples & Pompeii guided tour that I really enjoyed. On the down side the walls are paper thin and you can literally hear everything.

10/10 Excellent

alex r

Liked: Cleanliness, staff & service, property conditions & facilities
tiny shower
everything was great breakfast, service, size of the room the only bad thing was the size of the shower it was tiny ir remind it me of a cruise
Response from Giulia on 16 Oct 2015
Dear Alex, thank you very much for your kind review ! We are glad you enjoyed your stay with us and rated our hotel to the maximum ! We take very seriously our guests feedbacks, in order to listen to their needs and improve our services and hospitality. Hope to welcome you here again in the future. Giulia, responsable for costumer care

8/10 Good

Debra M.

Liked: Cleanliness, staff & service
Great trip
Great trip but some problems initially with hotel booking. No airport links included - contact hotel in advance of arrival they will organise at 55 Euros. Booked a twin room, given a double - hotel resolved next day. Be very careful of city tax - currently 100 Euros for 2 people but is worked on length of stay. Hotel comfortable, clean and cool, breakfast everything you could want and staff very helpful (just do not question the city tax). Although not city centre hotel has good access to metro (don't try during rush-hour, sardines in a tin have more room), buses and trams good alternative and locals very helpful but, make sure you know where you are heading. Hotel provides a map of where they are.

10/10 Excellent

Jamie L.

Liked: Cleanliness, staff & service, room comfort
Wonderful European experience
Great location close to public transportation. Excellent staff, delicious breakfast. Very clean -- fresh and modern.

8/10 Good

Andrew, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a long weekend in the Eternal
We had a lovely stay here. The staff are very helpful and attentive but not intrusive. The location is great - you are in a peaceful neighbourhood which is just a 15 minute bus journey from the centre of the city, but far enough out that you're not jostling with loads of other tourists at the end of a busy day sightseeing. Breakfast is plentiful and good with a wide choice to suit most tastes. The room we had was clean and comfortable. The reason I have given 4 rather than 5 out of 5 is because, whilst everything was fine, the furnishings were looking a bit tired and the rooms were compact. That said, as a base to rest your weary head and feet after a long day it is a great spot and good value.
Response from Giulia on 16 Oct 2015
Dear Andrew, thank you very much for your review ! We are very happy you had a lovely stay here with us. Thank you for appreciating our beautiful location, of which we are very proud of ! it is quiet and residential but very near to any roman site. You had to chance to breath a bit of local life here ! Our breakfast is rich and varied in order to please every different taste. We are very careful about cleanliness, and make our guests feel comfortable. We hope to have the chance to welcome you here again in the future, it would be a pleasure !