Minibar, in-room safe, desk, soundproofing

Reviews of Minerva Relais

Minerva Relais
Via Piè di Marmo, 16, Rome, RM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 144 out of 220 reviews" "
Rating 8 - Good. 60 out of 220 reviews" "
Rating 6 - Okay. 7 out of 220 reviews" "
Rating 4 - Poor. 4 out of 220 reviews" "
Rating 2 - Terrible. 5 out of 220 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Margaret F.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Valentina was wonderful and was so very friendly and helpful. We enjoyed our stay there very much and would stay there again if we come back to Rome.
Stayed 3 nights in Mar 2024

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Feb 2024

8/10 Good

Oscar

Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give 6 stars if possible. Couldn’t be better! perfect location and cosy super comfortable room.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location, walkable to many main areas, unique property!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Friendly staff. Great location. Loved having fresh croissants hung from our door handle every morning. Lots of steps but there is a lift. Wish it was sign posted better but once i was shown it there was no problem.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing location, amazing staff and a beautiful room. We had a great stay at this hotel. We walked to everything in Rome from our hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

MAIKEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very convenience ubicación the lady Valentina in the hotel help us to much
Stayed 1 night in Oct 2023

6/10 Okay

Leanora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location!! Right near the Pantheon but tucked away so it felt like a secret. I loved the nice touches, such as the croissant they leave for you each morning. Bed was comfortable and the room was clean however the walls are paper thin and I could hear the people in the room next door- almost clearly enough to make out what was being said on a phone call. Also because the room I had (4th floor) opened onto reception, during the night I could hear anyone coming in/out the main front door which is heavy & slams. Once I wore earplugs I slept fine but I mention it because I’ve never had to do that before, I usually sleep really soundly.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with spacious, clean bathroom. Lovely staff. Very helpful, friendly and efficient. Valentina is wonderful!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a great location. Staff were very helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alan, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay in a convenient location with very helpful and friendly staff. It’s a guest house so it is not the same as a hotel, but the rooms were great, the quirks were endearing, and the staff were fun.
Stayed 3 nights in Sep 2023

8/10 Good

David

Travelled with group
Liked: Staff & service, property conditions & facilities
Great central location. Very clean and comfortable. Staff were fantastic and extremely helpful and friendly. Even had a lift!
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Was great! We had a really good time and Nicola the host during our stay was super friendly and helpful. Just be aware that the reception is on the 4th Floor so its a bit of a walk up the stairs if you do not like small elevators.
Stayed 3 nights in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to everything we wanted to see. Room was charming, AC was just adequate in the 36 degree C days. Comfortable and spacious in the room. We enjoyed our stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alfred

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so nice but highly recommend getting a taxi to the hotel because walking may only be a mile but a lot of the walk is uphill. The staff is super friendly and the location is extremely convenient to see all the sights!

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property but it's a little quirky, not a traditional hotel. The front office is on the fourth floor and the elevator is tiny. The room itself is very nice, super clean, the wifi is excellent. The location is walkable to lots of attractions and dining. I would highly recommend this property.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Minerva Realis was wonderful. Valentina was very communicative to our needs, including airport transportation and again to our cruise ship. The room was clean, well appointed, and the AC worked great. The hotel is very close to the Trevi Fountain and the Parthenon. Lots of restaurants and shopping are available in this area. Although the description says there is not one, there is a safe in the room. The whole building felt very secure with exterior and interior locking doors. Every morning there was amazing croissants delivered to our room! Highly recommend. 5 ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Jul 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are extremely friendly and responsive.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Fantastic location & very quiet for center of Rome. Large comfortable room & very friendly, welcoming service (but only till 1 pm). Fresh croissants left outside the door each morning another nice touch.
Stayed 1 night in Jun 2023

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and confortable room, Valentina helped us a lot. It is close to the Trevi Fountain, Pantheon, Colosseum.
Stayed 1 night in May 2023

2/10 Terrible

Lydia

Travelled with family
Disliked: Amenities, property conditions & facilities
Noisy. You can hear the conversations in the next rooms and lobby. Elevator doesn’t work. No one in the reception desk which is located outside the room
Stayed 4 nights in May 2023
Response from valentina on 19 May 2023
Dear Lydia,for first thank you for your review, even if is so negative and unexpected.Just in order to reply at your affirmations, the elevator works perfectly if you are able to use it :)The reception is open from 8 to 13 all days as perfect mentioned in our booking confirmation and in our self check in instructions that you read, also you had an emergency number to call in case of needed.During your stay you never ever told to use your disappoint about the room, just the last day you start to find every kind of problem in order to get a discount. You made it and you received a 5% of discount and we didn’t also let you pay the city tax (28)We are all the time available and welcoming with our guests and also review like yours help us to improve ourself Kind regardsMinerva relais staff

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rome 2.0
We started our month long stay in Italy at the Minerva Relais. Our luggage did not arrive for four days and the staff was AMAZING! Alessandro and Valentina were understanding and so helpful. The location was perfect. There was no outside street noise but we could hear between the rooms. That was our only concern. Thank you and we would consider staying there again.
Stayed 4 nights in Apr 2023

10/10 Excellent

Julia, La Mesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was so kind and helpful! Great location, most of Rome’s “must sees” were in walking distance as were so many delicious restaurants.
Stayed 4 nights in Apr 2023

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valentina was lovely, very helpful and went out of her way to help us with an unusual request. The staff was very responsive and was able to accommodate all of our requests. It's an interesting hybrid between and airbnb and hotel, but still a great option in Rome that's reasonably priced but very clean. The rooms are nice and large, linens and towels very clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before we even arrived, our experience with Minerva Relais was above average, as they arranged our transportation from the airport directly to the hotel, so easy! Upon arrival, Valentina welcomed us and was an absolute treasure. Valentina supplied us with maps to all the pertinent must see attractions, was knowledgeable about everything we asked, and just gave a feeling of home, even when we were on the other side of the world. Cannot recommend this place enough, you won’t be disappointed.
Stayed 3 nights in Apr 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cosy room,very quiet despite its central location,very friendly reception (Valentina).
Stayed 1 night in Apr 2023

10/10 Excellent

Ally Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay at The Minerva Relais. Great location walking distance to all the tourist places. Gorgeous room huge comfy bed beautiful view over the roof tops of Rome. Staff so friendly and helpful. Would highly recommend! ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Mar 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value near the Pantheon
Friendly and knowledgeable staff - Valentina was marvellous! Excellent location, literally one minute walk to the Pantheon. Would book it again in a heartbeat!
Stayed 2 nights in Mar 2023

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Minerva Relais! The staff were very helpful with any and all our needs. We will definitely stay again the next time we are in Rome!
Stayed 3 nights in Dec 2022

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
Great location!
Stayed 8 nights in Nov 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay here. Alessandro arranged transportation for me and when I got there I was welcomed to a beautiful clean room. It was very spacious and clean. The hotel is so close to all the main attractions. I walked to the pantheon dozens of times and felt safe at night because of the police station that is nearby. The doors are a little tricky to figure out, but Alessandro is so helpful with everything that you need. Breakfast was delicious and they made fresh coffee for you. I would definitely stay here again. Thank you for a memorable stay!
Stayed 2 nights in Oct 2022

4/10 Poor

Michael, Provo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was not a hotel, it is a cross between a B&B and a hotel. The rooms were terribly small. Reception is open from 7AM to -1PM; otherwise you are practically on your own. The rooms need maintenance too; light bulbs burned out, sink not draining, etc. You will need to schlep your luggage to your room on the 4th floor. The is an extremely small elevator that works if all the doors associated with it I all the floors are closed. The service is fine, though not stellar. I would NOT stay there again.
Stayed 4 nights in Oct 2022
Response from valentina on 28 Oct 2022
Dear Michael, First of all thank you to choosing Minerva Relais for you stay! As you mentioned we are not an hotel, is correct! we are a guesthouse.if you are looking for an hotel would have been more expensive of 50% for sure than us. We are so sorry if you didn’t like some things about our service and we are really surprised about you low assessment. Your severe judgment, despite all our positive reviews, just leave us astonished because during your stay, we spoke in the reception more than one time and you didn’t tell nothings to us about your disappoint, no negative feedback from you! problem like sink and light can be solved (even if our housekeer check it and clean all days and she didn't find this problem at all)For us is really important to know the guest’s opinion, for this reason we try to make a good felling with all of you! We do our best to satisfay all guest request. Each comment help us to improve our service Thank you anyway!

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very walkable to all the things you want to see without being in the center of it. The staff was extremely helpful and also organized a taxi for us to the airport. This is my second stay with them!
Stayed 3 nights in Oct 2022

6/10 Okay

Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are lovely, the location perfect, the staff wonderful. The problem ia complicated access to hotel rooms, which are in a residential building. Not suitable for elderly or disabled people.
Stayed 2 nights in Oct 2022

8/10 Good

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room in Roma
Rome is amazing and always love being near the Pantheon. Our room was typical for the area. Staff was great.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ramona, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Allison, Stoney Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location! Great service and wonderful room…everything we needed!
Stayed 3 nights in Sep 2022

6/10 Okay

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wise this place this great. We got the superior room but it was way tinier than the pictures. We could barely walk inside without feeling cramped. Check in was also very misleading. It states 8am, but we weren’t able to check in until 12pm. We only booked this place because of the early check in. Very misleading and disappointing as we got into Rome at 7AM with 0 hours of sleep. The service is outstanding though. Very helpful staff and informative. Only reason I’d come back is because of location.
Stayed 2 nights in Aug 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great service to compensate issues w/ room
We had booked a Superior Double Room, but there was nothing “superior” about the room that we were assigned. It was absolutely tiny and nothing like any of the pictures online. There was just one very small window which looked out into the staircase (not even to the outside). It was a very disappointing room. Thankfully(?) there was also a horrible sewage smell in the room. To the hotel’s credit, there was a note saying they had a plumbing issue they could not fix and would move us to their other property, pay for the taxi to get there, and offered free breakfast. It was far from ideal since the other property was much further from the Pantheon (our entire reason for booking the Minerva) and it was already very late and we were exhausted, but at least we didn’t have to sleep in an awful smelling room. The room at the other property was large, comfortable, and very nice. I would never book the Superior Double Room at the Minerva again, but I may book at their other Relais property.
Stayed 1 night in Sep 2022

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, so helpful and made sure we had everything we needed. We arrived after the reception was closed for the day but the email instructions we got were super easy to follow and we had no issues. The breakfast was delicious and they made us cappuccinos each morning. I would highly recommend a stay here
Stayed 4 nights in Aug 2022

10/10 Excellent

Naief

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Little Gem
Great customer service, everything was clean and it looks just like the pictures. It's a boutique hotel and I definitely passed by it because its hidden. Appreciated the early check in.
Stayed 1 night in Aug 2022

4/10 Poor

Edson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Ever D

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Giulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very accommodating Camilla is a very pleasant girl
Stayed 6 nights in Jul 2022