Interior entrance

Reviews of The Guardian Hotel

4 out of 5
The Guardian Hotel
Via Palestro 13, Rome, Rome

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 1003 reviews" "
Rating 8 - Good. 287 out of 1003 reviews" "
Rating 6 - Okay. 42 out of 1003 reviews" "
Rating 4 - Poor. 10 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph, Muntinlupa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, proactive service. Jovial front desk. Superb breakfast. Great location. I’m glad that we reserved this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and efficient hotel. We stayed in a family room, very well designed and comfortable. Great breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and friendly. Gave lots of advice about how to get around and things to do. The breakfast was nice. Loved the coffee makers!
Stayed 2 nights in Mar 2024

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is located between two subway stations about 10-minuets-walk. The room is clean but the AC is running with noise. If you are travelling from non-Europe countries, be aware that the room only has European outlets and the hotel does not offer you the adapter to charge your phone.
Stayed 1 night in Feb 2024

10/10 Excellent

Helen, Hemet

Travelled with family
We enjoyed our stay at the Guardian as far as cleanliness. The hotel advertises handicap accessible but they did not provide bath chairs nor did they have safety grab bars in the shower. The hotel has 3 steps into their lobby, therefore, routing my husband on his electric scooter thru a service door on the side of their building. The staff were extremely helpful with getting him through tight areas.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sarah

Stayed 2 nights in Nov 2023

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well located to many amenities and transportation. It is also walkable and safe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size, the staff were very helpful and the included breakfast was great.
Stayed 5 nights in Jan 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a great area and it felt very safe. It was walkable to many attractions and the breakfast was superb. The hotel was very clean. Our only complaint would be the water temperature fluctuated quite a bit when we showered.
Stayed 10 nights in Dec 2023

4/10 Poor

KATERYNA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Would not recommend staying with older kids in the family room. Instead of double bed we got unfolded sofa with thin matras. The door to the bathroom did not lock, there were no toileteries. The breakfast was nice, the dining staff was helpful, the area was quiet. Make sure to check your rates for this hotel before checking-in to dispute the pricing. We booked 2 months in advance and ended up paying $100 higher per night than it was on the website on the dates we stayed there. Among the 3 hotels we used this week, The Guardian hotel is the only one I would not recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brajendra Bahadur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and Hotel is walking distance to Train Station.
Stayed 8 nights in Dec 2023

10/10 Excellent

Rouzbeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel, clean and renovated , good size room for 3 people
Stayed 1 night in Dec 2023

10/10 Excellent

Manika

Stayed 4 nights in Dec 2023

10/10 Excellent

Elizabeth, CHAPPAQUA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Robert, Seattle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was excellent, very helpful and accommodating. Location is great - very close to a Metro stop.
Stayed 4 nights in Nov 2023

10/10 Excellent

Nikolin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly helpful staff. Very clean and well kept hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

OLGA, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the staff was very attentive to our needs and very friendly. It’s close to the Metro Republica and in 15 min you are at the Piazza de Spagna. It has a beautiful terrace and the breakfast was pretty good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Naomi, Craigavon

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

sachith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Nov 2023

4/10 Poor

Alex

Stayed 2 nights in Nov 2023

10/10 Excellent

Brittany

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad spot.
Nice hotel in a good safe area. We were put in a ground floor room that had a frosted window, so no natural light which was not great. Also, noise from the courtyard and early morning noise from the front desk. The included breakfast was a great start to the day. Would I stay here again, possibly but would want a room on an upper floor with a window.
Stayed 3 nights in Oct 2023

10/10 Excellent

jovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful. Very happy with my decision to stay here. Will definitely go back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda

Stayed 3 nights in Oct 2023

10/10 Excellent

Marion Nathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Indefinitely recommend this hotel. It may not be right next door to the main attractions in Rome, but it's close to the train station and taxi stops. Great staff people l, good breakfast, comfortable room
Stayed 3 nights in Oct 2023

2/10 Terrible

Sidra

Travelled with family
Disliked: Cleanliness, staff & service
The hotel is fine but the location is a bit far from all the tourist locations. I would have been okay with the place but staff was TERRIBLE. Housekeeping broke a $200 battery power bank that was charging at the bedside table! Housekeeping also contaminated my makeup that was left in the bathroom because when I came back it had HAIR and dust on it that was NOT there when I left in the morning. I reported this to front desk and they said “I’m sorry but that’s all I can do.” The apology was poor and there were no efforts made the improve my experience. I felt VIOLATED that house keeping would break something AND go through my makeup to contaminate it. For the INSANE price I paid, I was not expecting to have to replace a $200 power bank and my makeup. I also didn’t expect this level of unprofessional behaviour. Disgusting. This location should be ashamed of their staff. So incompetent. Do better, especially for the prices you charge.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great quiet location. Hotel was clean and we had the breakfast included which I highly recommend. 20 minute walk to termini station.
Stayed 2 nights in Oct 2023

10/10 Excellent

IRINA

Stayed 3 nights in Oct 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service
Nice staff and very clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeetesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Guardian Hotel in Rome, and I must say, its central location near Termini Station is a huge plus. The convenience of being close to transportation options cannot be overstated. One standout aspect of my stay was the front desk manager, Antonio. He was incredibly friendly and patient, providing helpful information and recommendations during my stay. His warm hospitality added a personal touch to the experience. The rooms at the Guardian Hotel were clean, which is always a top priority for me when choosing accommodation. However, I did find them to be on the smaller side. While this might not be an issue for travelers who plan to spend most of their time exploring the city, it's something to keep in mind if you value spacious accommodations. Overall, the Guardian Hotel offers a comfortable and well-located place to stay in Rome, with the added bonus of a welcoming front desk staff. If you don't mind cozy rooms and prioritize convenience, it's worth considering for your visit to the Eternal City.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Professional staff. Excellent breakfast. Room small but only in it to sleep.
Stayed 3 nights in Sep 2023

8/10 Good

JOHN KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, nicest staff. We arrived early so they held our bags until the room was ready. Nice breakfast options and a great rooftop experience. Only negative point was the bathroom which was small (shower space)
Stayed 3 nights in Sep 2023

10/10 Excellent

Esteban

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The Hotel is great, the location is great,just be aware that a triple room does not mean 3 people can sleep in it, unless you pay an additional person surcharge, I think it was 15 euro per day.
Stayed 4 nights in Sep 2023

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Small elevator.
Stayed 3 nights in Sep 2023

6/10 Okay

Anita

Travelled with group
Disliked: Staff & service, amenities
Good for location to station and centre of Rome, and very nice rooftop terrace. It’s not the best if you need space or quiet space for work or calls during the day. The staff are ok but not personable which is expecting from the city.
Stayed 4 nights in Sep 2023

8/10 Good

Musa

Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and very clean and updated hotel. Antonio was fabulous at checkin.
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff. Nice room. Great breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location & good staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Stayed 3 nights in Sep 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good a/c and well located
Room was nice and quiet - unfortunately had an odor of past smokers - I requested non smoking room but maybe there were none remaining. One of the true godsends in a summer hotel stay in Rome is central a/c that doesn’t shut off when the room key is removed and which actually cools to a temperature fit for sleeping. For this, I overlooked that the shower gel was empty on arrival and remained empty over the course of my 3 night stay. One disappointment - the coffee in Italy is typically so delicious that it is very noticeable and disappointing when the coffee machine in the breakfast room dispenses freeze dried Nescafé as the base for whatever coffee has been requested. The bar on the roof is nice and has a great view. Food was good and reasonably priced.
Stayed 3 nights in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to train station but a little Out of the way from major attractions Property is clean and in a safe are Free breakfast was just OK
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar a plus.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amir Reza

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel
Stayed 1 night in Sep 2023