Executive Room | Terrace/patio

Reviews of Starhotels Metropole

4 out of 5
Starhotels Metropole
Via Principe Amedeo 3, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1004 reviews" "
Rating 8 - Good. 304 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francesca, Kingston Upon Thames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 3 nights in Mar 2024
Response from DC on 27 Mar 2024
Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were helpfull and kind.They made my stay comfortable. The rooms were spacious, clean and well-maintained. The location was perfect -very close to the train station, and subway. Enjoyed the stay.
Stayed 4 nights in Feb 2024
Response from DC on 4 Mar 2024
Dear Guest,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

6/10 Okay

Jack

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No AC/Heat - had to open the window to get air but very noisy throughout the night and early morning...hard to get good sleep. We have 3 ppl but the room coffee/tea supplies are only for 2 - had to keep asking for the third person.
Stayed 7 nights in Feb 2024
Response from DC on 28 Feb 2024
Dear Customer,We regret having to inform you that air conditioning is not permitted at this time of year by the municipality of Rome. In defense of the planet, air conditioning is only permitted during the summer period. We abide by this provision. Regarding the complete set for the third person, we apologize and offer our apologies.In thanking you for your feedback, we send our best regardsLorenzo NenciniGeneral Manager

8/10 Good

Sam

Stayed 3 nights in Feb 2024
Response from DC on 26 Mar 2024
Dear Guest,Thank you for your great feedback of our Hotel.We are pleased that you appreciated our hotel and our services.Hoping to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole

4/10 Poor

giovanni

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lie and give you an inferior room to charge extra for an upgrade
Stayed 6 nights in Dec 2023
Response from DC on 22 Jan 2024
Dear Guest,we are truly shocked by your review! We have remained faithful to the type of room you booked (executive) and have assigned you an executive with balcony. We were unable to give you room 702 as it is a Junior Suite already occupied by another customer. We have therefore proposed an upgrade from deluxe to Junior Suite for the following day, asking you for the difference of 30.00 per day. Sorry, but we are not the liars....Lorenzo NenciniGeneral Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DC on 22 Jan 2024
Dear Guest, It is a pleasure for us to read your score about our hotel. We are happy that your stay in Rome was as pleasant as you expected. We would be very pleased to welcome you again and we send you our best kindest regards. Lorenzo NenciniGeneral ManagerStarhotels Metropole

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from DC on 15 Jan 2024
Dear Guest,we are really glad to know that you appreciated your stay at the Starhotels Metropole in Rome.Hoping to welcome you once more in the meantime we send you our best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

10/10 Excellent

Sergey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from DC on 10 Jan 2024
Dear Sergey,thanks for your fantastic score!Hoping to welcome you back soon in the meantime we send you our best regardsLorenzo NenciniGeneral Manager

10/10 Excellent

MIKE, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in good location close to everything. Breakfast was great!
Stayed 4 nights in Dec 2023
Response from DC on 8 Jan 2024
Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

6/10 Okay

Chi Hung

Travelled with family
Liked: Cleanliness, staff & service
The area of the hotel is pretty bad. It’s right behind an alley that garbish truck collects trash early morning. The WiFi quality in the hotel is unstable. The hotel location is near a lot of restaurants. Very convenient to find food.
Stayed 8 nights in Dec 2023
Response from DC on 2 Jan 2024
Dear Guest,we take notice of your comment but in the meantime you should send your opinion to the Roman Council, because as you could see in many areas the situation needs the Council attention. We do all our best, but often is not enough.Yours faithfullyLorenzo NenciniGeneral Manager

6/10 Okay

Dan

Stayed 5 nights in Dec 2023
Response from DC on 3 Jan 2024
Dear Mr. Dan,thank you very much for sharing the feedback of the stay you spent with us.The entire team of our STARHOTELS METROPOLE will be glad to assist you if you will decide to kindly argue your severe opinion on us in order to always improve ourselves. Sincerely,Lorenzo NenciniGeneral Manager

6/10 Okay

Christian

Liked: Cleanliness
Air conditioner did not work. We ended up getting sick because the room was too cold. They also placed us on the first floor, which was noisy. It's a nice looking hotel with nice people working, but the room was tiny in comparison to even the Best Western Universo next door.
Stayed 5 nights in Dec 2023
Response from DC on 2 Jan 2024
Dear Guest,Thanks for the time you dedicated us, in reporting your comments about Starhotels Metropole! We are sorry with did not impress you as we aim to make each and every single stay a wonderful experience and because in our daily job the customer satisfaction is our main goal. When a guest, instead leaves the hotel without a good memory of us this is a defeat for us, because means that we failed in our mission.For this reason please accept our apologies.Hoping to welcome you once again during a future stay in Rome, in the meantime we send you our best regards.Starhotels MetropoleLorenzo NenciniGeneral Manager

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, Room, breakfast
Stayed 1 night in Dec 2023
Response from DC on 22 Dec 2023
Dear Guest,We cannot but to thank you for taking the time to review so nicely your recent stay at the Starhotels Metropole in Rome. We are very glad we succeeded in making your stay an “experience to cherish”.We look forward to welcoming you back in the future.Lorenzo Nencini General ManagerStarhotels Metropole Rome

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay.
Stayed 3 nights in Dec 2023
Response from DC on 18 Dec 2023
Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It is always a pleasure for us to read a good impression about the services we provide. Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

10/10 Excellent

yongwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and 5 mins walk to Rome Termini train station/metro/bus. The hotel is well maintained and the room is spacious and clean. The staff was friendly and helpful. There are a lot of restaurants around the hotel and it is easy to walk to all attractions and shopping areas.
Stayed 3 nights in Dec 2023
Response from DC on 15 Dec 2023
Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It is always a pleasure for us to read a good impression about the services we provide. Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

10/10 Excellent

Yue

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very decent room.
Stayed 1 night in Dec 2023
Response from DC on 12 Dec 2023
Dear Guest,thanks a lot for your review!We are glad to know that your stay with us found your expectations.Yours faithfullyLorenzo NenciniGM – Starhotels Metropole Roma

10/10 Excellent

Miguel, Visalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DC on 11 Dec 2023
Dear Guest,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole, and hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service, clean room, conveniently located
Great location! Saved our Rome portion of the trip when we had to change hotels. Friendly service, clean rooms and conveniently located. When we had an issue with the water pressure in the shower they sent someone up promptly to fix the issue. They also serve a great breakfast!
Stayed 2 nights in Nov 2023
Response from DC on 6 Dec 2023
Dear Guest,thank you for having chosen our STARHOTELS METROPOLE for your stay in Rome.It is a real pleasure for us to read your positive feedback.We look forward to welcoming you again soon.We remain at your disposal for any future request.Best regards,Lorenzo NenciniGeneral Manager

8/10 Good

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
I like the open feeling of the entrance, roomy and comfortable. Rooms are cozy too. Maybe you can add more hot food in the breakfast.
Stayed 1 night in Nov 2023
Response from DC on 20 Nov 2023
Dear Guest,thank you for the time dedicated us in giving your score to our hotel. We hope to welcome you again for your next roman stay,With our best regards.Mr Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Safe and quiet. Counter service is excellent. Room is clean.
Stayed 1 night in Nov 2023
Response from DC on 14 Nov 2023
Dear Guest,Thank you for your kindly review regarding our Starhotels Metropole in Rome.We are very pleased that you enjoy your stay with us.Hoping to Welcome you once more in the meantime, we send you our best regardsLorenzo NenciniGM Starhotels Metropole

10/10 Excellent

Barry, Kaysville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and Room were excellent with AC. Breakfast was very good. Convenient location near Termini Station and able to walk to the sites in Rome easily
Response from DC on 14 Nov 2023
Dear Guest,It’s such a pleasure to read your kind words regarding our hotel and its staff, but most importantly, for dedicating some of your personal time to us. We are very happy to contribute to make your stay in Rome a memorable one, and we do hope to welcome you in the near future!Best regards,Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Excellent

Claudia

Travelled with family
Liked: Amenities
Great room. Wonderful staff. We were allowed to check in hours early which was really helpful. Great breakfast. It’s very near Termini station which was very convenient. I totally recommend this hotel if staying in Rome
Stayed 1 night in Oct 2023
Response from DC on 30 Oct 2023
Dear Claudia,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

6/10 Okay

Luxme

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, great location and very clean. Front desk staff could be a bit friendlier and welcoming. Did not receive and VIP benefits as advertised.
Stayed 4 nights in Oct 2023
Response from DC on 26 Oct 2023
Dear Guest,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole. Regarding what you pointed out we take in consideration your suggestion, and we will work in order to improve our service. Hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

8/10 Good

Jinli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from DC on 26 Oct 2023
Dear Guest,Thank you for your great feedback of our Hotel.We are pleased that you appreciated our hotel and our services.Hoping to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Great location. Small room but it was very quiet and comfortable. Hotel staff were very friendly and helpful.
Stayed 3 nights in Oct 2023
Response from DC on 25 Oct 2023
Dear Guest,We cannot but to thank you for taking the time to review so nicely your recent stay at the Starhotels Metropole in Rome. We are very glad we succeeded in making your stay an “experience to cherish”.We look forward to welcoming you back in the future.Lorenzo Nencini General ManagerStarhotels Metropole Rome

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to Termini
Perfect location, beautiful room, nice breakfast
Stayed 1 night in Oct 2023
Response from DC on 25 Oct 2023
Dear Guest,it’s a great pleasure to read your comment regarding your last stay in Rome, and the positive impression received from our Starhotels Metropole.Thanking you for the time dedicated to us, we hope to welcome you once more in the “Eternal City”!Yours faithfullyLorenzo Nencini General Manager

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful and the property was well maintained
Stayed 1 night in Oct 2023
Response from DC on 25 Oct 2023
Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It is always a pleasure for us to read a good impression about the services we provide. Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property to stay for sightseeing and comfortable to come to. Not a resort but perfect for a clean nice place to sta with a breakfast option that worked well
Stayed 3 nights in Oct 2023
Response from DC on 24 Oct 2023
Dear Tina, It is a pleasure for us to read your comments about our hotel. We are happy that your stay in Rome was as pleasant as you expected. We would be very pleased to welcome you again and we send you our best kindest regards. Lorenzo NenciniGeneral ManagerStarhotels Metropole

10/10 Excellent

Timmothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with clean rooms and a great staff. Many good restaurants within walking distance. Would stay here again. Thanks
Stayed 3 nights in Sep 2023
Response from DC on 2 Oct 2023
Dear Thimmothy,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Stayed 5 nights in Sep 2023
Response from DC on 21 Sept 2023
Dear Jane,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from DC on 2 Oct 2023
Dear Kerry,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It is always a pleasure for us to read a good impression about the services we provide. Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

8/10 Good

Stella

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location. Hotel rooms are a bit dated.
Stayed 2 nights in Sep 2023
Response from DC on 11 Sept 2023
Dear Stella, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

10/10 Excellent

Wayne

Stayed 2 nights in Sep 2023
Response from DC on 2 Oct 2023
Dear Wayne,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and location
Stayed 2 nights in Aug 2023
Response from DC on 11 Sept 2023
Dear MARK,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

4/10 Poor

Olivia

Stayed 2 nights in Aug 2023
Response from DC on 7 Nov 2023
Dear Guest,it's really hard to understand your comment regarding this review. Please consider us at your disposal if you wish to explain us better what happened during your stay in our Starhotels Metropole. If we didn't meet your expectation and if we failed in something it's important for us to understand the reasons. In this direction we would like to face up this matter. Hoping to welcome you once more in our beautiful hotel, in the meantime please accept our excuses.Yours faithfullyLorenzo NenciniGM Starhotels Metropole Roma

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were indifferent. Paid €50/day for an upgrade. Breakfast was minimal for €15 each (included in the upgrade). Included in the upgrade was free soft drink from the mini bar. Found the people of Rome quite rude. Hospitality in restaurants was good but not in this hotel. Very different to Starhotel in Venice which was polar opposite
Stayed 5 nights in Aug 2023
Response from DC on 6 Sept 2023
Dear David,first of all thank you for your review regarding your stay at Starhotels Metropole.We greatly appreciate your willness to share your experience with us.We are sorry to read your concern about our front desk we can assure that our staff is constantly trained to offer a friendly and efficient service. We apologize if on this occasion we have not fully met your expectations and we thank for letting us know what was not up to our standards.We do hope to have the opportunity to welcome you back at the Starhotels Metropole in order to show you our great level of service.Best regardsLorenzo Nencini General Manager

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights. Very pleasant stay. Room/Suite was nice, great staff and good overall vibe. In convenient location with ~15 minutes walk to the most attractions. Good transit options as well.
Stayed 4 nights in Aug 2023
Response from DC on 4 Sept 2023
Dear Guest, We would like to thank you for taking the time to leave your review and expressing your opinion about Starhotels Metropole.It’ a pleasure for us to read about the positive impressions received during your stay in Rome about our hotel service and Starhotels’ hospitality!We sincerely hope to welcome you once again in the “Caput Mundi”.Best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

10/10 Excellent

suneetha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one
Stayed 1 night in Aug 2023
Response from DC on 4 Sept 2023
Dear Guest,Thanks a lot for your fantastic score regarding our Starhotels Metropole in Rome! Hoping to see you once more in the next future, in the meantime we send you our best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

10/10 Excellent

Dejan

Stayed 1 night in Aug 2023
Response from DC on 21 Sept 2023
Dear Dejan.thanks for your fantastic score as a sign of a great stay with us! Hoping to welcome you in a next future in the meantime we send you our best regardsLorenzo NenciniGeneral Manager

10/10 Excellent

SAMI H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DC on 28 Aug 2023
Dear Guest,thank you for the time dedicated us in giving your score to our hotel. We hope to welcome you again for your next roman stay,With our best regards.Mr Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Excellent

carlos, van nuys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely recommend this hotel, best experience in Rome
Stayed 6 nights in Aug 2023
Response from DC on 28 Aug 2023
Dear Guest,thank you for having chosen our STARHOTELS METROPOLE for your stay in Rome.It is a real pleasure for us to read your positive feedback.We look forward to welcoming you again soon.We remain at your disposal for any future request.Best regards,Lorenzo NenciniGeneral Manager

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from DC on 28 Aug 2023
Dear Guest,thanks a lot for your review!We are glad to know that your stay with us found your expectations.Yours faithfullyLorenzo NenciniGM – Starhotels Metropole Roma

10/10 Excellent

Shalini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Lorenzo Nencini, General Manager on 24 Aug 2023
Dear Shalini,Thank you very much for sharing a such kind feedback: your appreciation means really a lot to us.We look forward to having you back again in our STARHOTELS METROPOLE.Sincerely,

4/10 Poor

Vikas

Stayed 1 night in Aug 2023
Response from DC on 14 Sept 2023
Dear Guest,it's really hard to understand your comment regarding this review. Please consider us at your disposal if you wish to explain us better what happened during your stay in our Starhotels Metropole. If we didn't meet your expectation and if we failed in something it's important for us to understand the reasons. In this direction we would like to face up this matter. Hoping to welcome you once more in our beautiful hotel, in the meantime please accept our excuses.Yours faithfullyLorenzo NenciniGM Starhotels Metropole Roma

4/10 Poor

Vikas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Didn’t give good room or honor VIP upgrade. Bed was horrible and seperated. Staff didn’t help
Stayed 1 night in Aug 2023
Response from Lorenzo Nencini, General Manager on 24 Aug 2023
Dear Guest,thank you for sharing your experience and for the time you spent for it. Please note that we give you a room upgrade from a Superior room to a Deluxe one; maybe you didn't like it because you compared it with one of our rooms of an upper category. The bed was separated because we received a reservation for a room with 3 separate beds, we apologize if it wasn't your desire: our team is always here to assist our guests so please do not hesitate to contact us.We look forward to welcome you again in order to let you change your mind about us.Sincerely,

10/10 Excellent

JENNIFER BRANDON

Stayed 1 night in Aug 2023
Response from Lorenzo Nencini, General Manager on 22 Aug 2023
Dear Mrs. Jennifer,We are extremely happy to read your review and it is a pleasure for us to know that your experience met your expectations: we always try to do our best to guarantee an high quality service to all our guests.We look forward to welcoming again soon and in the meantime we remain at your total disposal.Kind regards

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from DC on 11 Sept 2023
Dear James,Thank you for your great score!We could not feel more satisfied by your positive impression. We are pleased that you appreciated our hotel and our services. We hope to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for Rome
The star hotel was very good for our family trip to Rome. Friendly staff and good air conditioning. We had an interconnected room which was perfect for us. A bit dated of a hotel but all in all a good base for our trip.
Stayed 4 nights in Aug 2023
Response from Lorenzo Nencini, General Manager on 22 Aug 2023
Dear Guest,thank you for having chosen the STAHOTELS METROPOLE for your stay in Rome.It is a pleasure for us to know that you enjoyed your time here with us.We look forward to welcoming you and your family again.Best regards,

2/10 Terrible

Noor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lorenzo Nencini, General Manager on 22 Aug 2023
Dear Noor,Thank you for choosing our STARHOTELS METROPOLE. We remain at your complete disposal if you would like to argue your opinion in order to improve ourselves.Best regards,

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was excellent.
Stayed 5 nights in Aug 2023
Response from Lorenzo Nencini, General Manager on 16 Aug 2023
Dear Mrs. Sylvia,it is a pleasure for us that you totally appreciated the cleanliness of our hotel and our team's attitude: we always do our best in order to improve your experience with us.Looking forward to welcoming you again I remain with best regards,