Reception

Reviews of The Independent Suites

The Independent Suites
Via Volturno 40, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 144 reviews" "
Rating 8 - Good. 50 out of 144 reviews" "
Rating 6 - Okay. 21 out of 144 reviews" "
Rating 4 - Poor. 5 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ted, La Canada Flintridge

Disliked: Property conditions & facilities
Room is too dark and their king size bed is a queen size. The room was clean and renovated. There was strange sewer smell.
Stayed 1 night in Nov 2023

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked that it was walkable distance to the termi station
Stayed 3 nights in Oct 2023

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and quiet place with in 20 minute walk from all the crowds. The room is clean and very modern just as I like . The staff was very helpful and friendly. We enjoyed our time in this suit. Must have to visit their rooftop it an amazing view especially for the breakfast or the night time life music.
Stayed 5 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was central in Rome and easy to get around from. Staff was friendly and available to assist. Bed was comfortable and overall room was clean and met my needs.
Stayed 3 nights in Sep 2023

6/10 Okay

Ana

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service
The location was great, close to Roma termini. The room were in a separate building, renovated, modernized, and clean. The front desk staff were helpful and accommodating. They give complementary snacks and drinks, but if you request to be replenished, you’ll need to pay. The rooftop restaurant has nice views esp during sunset. Only setback, it’s on the pricier side.We’ll definitely go back to this place.
Stayed 1 night in Aug 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and close to main areas in Rome. but elevator difficult to use as its small and someone with handicap might not be able to use easily. Also, was charged extra for each person after 2 staying in the room which was not desirable.
Stayed 1 night in Jul 2023

8/10 Good

Leonie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location & good room layout for family of 4 with 2 teenagers. Not far to walk with luggage from the train station. Not far to walk from hop on & hop off bus.
Stayed 3 nights in Jun 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop in Rome
We arrived early and were accommodated with an early check in and storage of our luggage as we waited until our room was ready at the rooftop bar. The staff was pleasant and helpful. The room was comfortable - the only negative was that we could not control the air conditioner. Location was within walking distance to the train station for our early departure. I would stay here again.
Stayed 1 night in Jun 2023

6/10 Okay

Irene

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mohammad Haniffah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Near to the main train station ease of commuting
Stayed 2 nights in Mar 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

andrea, miami

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Lelann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and lovely staff. The room was very comfortable. Liked having the large shower.
Stayed 1 night in May 2022

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Independent Staff on 28 Dec 2019
Dear Mr. Ronald. thank you very much for your kind review. We really hope that you can come back as soon as you can. Best Regards

10/10 Excellent

Narinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from The Independet Staff on 8 Dec 2019
Gentile Ospite Ti ringraziamo per averci scelto per il tuo soggiorno a Roma e per aver scritto questa bella recensione. Spero di riaverti presto come ospite Cordiali saluti

10/10 Excellent

Jonathan, Bradford, ON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downfall is it’s just down the street from the independent hotel where you have to go check in. Neighbourhood at night is a bit dirty but it’s what you expect close to the station. The hotel is well kept though very clean and nice staff. They also had a big tv which was a bonus at night. Great stay overall we only had one night but would have stayed longer.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Michelle B.

Liked: Cleanliness
Amazing property!
Our room was beautiful, the staff is amazing, taking care of all our needs, the rooftop bar is wonderful!!!
Stayed 1 night in Jun 2019

8/10 Good

Kelly W.

Convenient location
Very nice and clean. Conveniently located close to the termini (train station). Very helpful staff!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Victoria A.

Amazing!
What a great experience! Will definitely stay here again! Very nice staff 😁
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly remodeled. Good location. Front desk staff and housekeeping were top notch.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the place it’s nice and everything is almost perfect! Just put a coffee table and chairs especially in the bathroom, other than that everything is fine.
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
We have issue with the room the first day of arrival; bathroom ceiling looks like has mold and since my son has asthma we brought the problem to the hotel right away. The manager came to the room and showed him the issue; he said it's not going to be a problem plus his maintenance guy is not around until Sunday -- he thinks it will not be an issue at all. After our conversation, the manager left the room and we went out for dinner; then my son went back to the room to grab stuff and he saw the maintenance guy in the room fixing the ceiling; he was actually surprised seeing my son; my son asked him and the guy called the front desk reception to speak to my son. The front desk said he was there to fix the ceiling. I brought the issue again to the manager and asked him if there's a miscommunication between him and his staff -- this time his statement changed and he said he wants to take care of the problem right away - but his action was a bit impolite The room has strong smell after the maintenance guy applied something to the ceiling. I'm frustrated esp I already talked to the manager in the first place but after that there's a miscommunication with his staff and changing his statement. I'm also upset that I placed the DO NOT DISTURB sign for anyone that can just go to our room without our permission
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Great experience just one setback.
The overall stay was amazing! Woul definitely recommend it to anyone looking for a place to stay while in Rome. The only issue I had was that brown water (sewage water) came out of the bidet in one of the bathrooms. It didn't affect our stay in anyway but seeing that was pretty disgusting. Besides that the stay was amazing.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location ffor travellers. We stayed at the suites next to the hotel.
Stayed 3 nights in Apr 2018

4/10 Poor

Khairul, Singapore

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room walls were thin, and can really hear the neighbours.
Stayed 4 nights in Dec 2017
Response from The Independent Hotel staff on 7 Mar 2018
Dear Guest, thanks for the review. Could you please tell us in which room you stayed and which problems did you have during your stay. We always wish to make our guests' stay as pleasant as possible so we wish to know every issues happened here with us. Waiting for your kind reply Best regards

10/10 Excellent

Marty, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location..
This was a really great location for my party. Close to the train stations and activities near by as well.
Stayed 1 night in Jan 2018
Response from The management on 27 Jan 2018
Dear Marty, thanks for yuor wonderful review! we are happy to know that you loved every service and we hope to see you again Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sunset view
Nice friendly staff. Beautiful view of city from the top of the hotel. Very close to train station.
Stayed 1 night in Jan 2018
Response from The Management on 27 Jan 2018
Dear Guest, thanks for your kind review and for choosing the Independent Suites for your stay in Rome. We will wait for you for your nex trip in the Eternal city! Best regards

6/10 Okay

Megan, Sacramento

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room we checked in had a raw sewer odor. We were moved to another floor. The room was fine, but not clean. Long hair on the towels, in bed, and on the floor. Towels had a musky odor. We complained, and had a long discussion with the manager who promised to be more diligent. Nothing changed.
Stayed 4 nights in Dec 2017

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
The bed was extremely comfortable, the shower had great water pressure. The room was very clean and very close to Termini train station. The 8th floor hotel rooftop terasse has great views of the city. The reception staff very nice.
Stayed 2 nights in Dec 2017
Response from The management on 5 Jan 2018
Dear Guest, thanks for your kind review. We are really happy to know that you loved the room, theroof and the staff. We always wish to make our guests' stay as pleasant as possible. Hope to see you again Regards

10/10 Excellent

Leah, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, great resources and location.
The staff was very helpful and responsive over email prior to our arrival, assisting us in booking a car from the airport on a difficult to book day. We were able to leave our baggage on site during a brief trip to Paris with no problem. All of the staff was friendly and helpful, especially Filippo up in the 360 bar/restaurant. This hotel has great amenities (umbrellas, sundries, breakfast available, room service) not to mention awesome location near Termini but still quiet and private feeling. They gave us an upgraded room (large king bed, bathtub, tons of space) in the main hotel when we arrived!
Stayed 3 nights in Dec 2017
Response from The management on 5 Jan 2018
Dear Guest, thanks for this amazing review! We are proud reading it and knowing that we met you expectations. So we really hope to have the opportunity to host you again Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Free upgrade without even having to ask for it.
Stayed 1 night in Oct 2017
Response from the Management on 5 Nov 2017
Dear Guest, thanks for your kind review. It was a pleasure to meet you and we hope to see you again. Best regards

8/10 Good

Thomas, Shelton , CT USA

Liked: Cleanliness, staff & service
Away from major city sites
Room was nice but bathroom vanity had no room for practical use and there was not closet to hang clothes. Staff was very nice. We thought we were getting a regular room but were given a apartment down the street from main building. The room was nice but not what we thought we signed up for (it was through a third party so that may have been the problem).
Stayed 1 night in Sep 2017

10/10 Excellent

will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo stay
The suites are great private and right next door to the main hotel. I love how quiet it is and you can still use the roof deck and bar.
Stayed 1 night in Sep 2017

10/10 Excellent

RAJ KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best deal
It's a best up quality suites. Best value for money in annex building of independent hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

Brian, Philadelphia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic, Modern Hotel in perfect location!
Chic, modern, and well thought out! You get a cell phone to use during your stay. One of the most beautiful hotels we have ever stayed at in Italy, France or the United States!
Stayed 1 night in Aug 2017

8/10 Good

DRL, pittsburgh pa usa

Liked: Cleanliness, staff & service, property conditions & facilities
Train station hotel
The staff was wonderful, caring and very helpful. Great people work at this hotel. Negatives Is that the bed was very hard and the square footage of the room very small. The room size did not matter in the long run because we did not spend much time in it. But the hardness of the bed yes.
Stayed 2 nights in Aug 2017

8/10 Good

JT, Sydney

Liked: Staff & service, property conditions & facilities
Convenient but small room
The hotel is very convenient and only a short walk to the main station. We checked in at the lobby but had to walk up the road to a separate building to our room. The lift there was tiny and there was virtually no security in this building. We didn't know the area well but it did not feel like a safe area. The room itself was small but clean and stocked with a free mini bar. Staff were polite and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location and friendly staff
Hotel was in a very good location near to the main station and walking distance to pretty much everywhere but also close to metro. Downside was we were in the suites a few doors up from the main hotel. The room was very small but clean and good bathroom. The curtains didn't close fully!! The hotel staff didn't seem to understand why this was an issue - there was a blind but you couldn't close that from inside as the window didn't fully open. They closed the blind the first night when we mentioned it but never again after that and we just got used to the light in the room after that so didn't ask again. It was a bit strange though!

6/10 Okay

Carla, Phoenix, AZ

Liked: Cleanliness, staff & service
Close to train station, small room
I chose this room for a couple of main reasons. 1) Proximity to train station, this being our first trip to Rome. And 2) Rooms looked very large in all photos I saw and reviews I read. We booked a room in the Independent Suites annex to the main hotel and I assumed this would be a suite in earnest. It was not. It was indeed a very small room and by no stretch of the imagination was it a suite. All of the photos I had seen and the reviews I had consulted presented large rooms. This annex section of the hotel was undergoing some renovation, which we were not notified of, and I suspect they had divided these "suites" into smaller rooms. I'm not sure I would have booked this hotel if I had known. Also, choice of decor in the bathroom was not the best. The large sink (good) had no counter space (not good). I could not keep my bathroom toiletries from constantly falling into the sink. There was a vanity area outside of the bathroom, but there was not an outlet available there. The water pressure was so weak that when trying to use the overhead shower instead of the hand held device, it would not stay on! It was impossible to get a full shower without constantly pressing the button to turn on the overhead shower head. There was free water and a few complimentary soda items in the mini bar which is appreciated, though the mini fridge emitted a bad odor. The best thing about this room was that it was very quiet, as it was not facing the street. Clean and bed was fine.

6/10 Okay

Sarah, London

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to station
Lovely welcome and service from manager and reception staff. The manager upgraded us into a double room for a resisted price which was lovely. Very friendly receptionists and great tips about an excellent local restaurant. The rooms were clean and comfortable. The area is not very salubrious being near the station, but the location was very convenient for transport into Rome and around Rome. There was an issue with the drainage from the shower meaning that there was a constant bad smell from the bathroom which was very offputting! Also the hot water from the shower was sporadic and short lived, making it necessary to shower within 4 minutes, which is probably better for the planet anyway. Overall the service was excellent but because of the shower issues and the location I could not recommend this hotel.

10/10 Excellent

Rebel, Delray Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Near Termini Train Station
Clean room, modern design, five minute walk to Termini train station and subway, five minute walk to large supermarket. Friendly, helpful staff. Availability of ice even if in main building.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located near termini
Room was clean and comfortable. Very small no where near the 42m2 advertised. Standard double not king sized bed as advertised. Located away from the main hotel just steps down the street in an apartment block. Wouldn't have felt safe if traveling solo - as some strange people hanging around. Area around termini full of pick pockets so be aware of your surroundings. Modern clean room, overall ok stay. One of the female receptionists who checked us in was very rude, rest were lovely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice location
Very clean, good location, pleasant staff, rooftop bar in the hotel just a few feet away with a beautiful view. Right next to a major metro stop and one can take trains to anywhere from there including the cruise port. Only minor complaint, the internet was a bit slower than compared to the actual hotel.
Response from the hotel manager on 4 Nov 2016
Dear Guest, thanks for the review and for letting us know that you enjoyed the hotel with its roof terrace on the 8th floor and its breathtaking 360°view! We hope to have the opportunity to host you again Best regards