Standard Room, 2 Queen Beds, Refrigerator & Microwave

Reviews of Days Inn by Wyndham Ruidoso Downs

2 out of 5
Days Inn by Wyndham Ruidoso Downs
26150 Hwy 70 W, Ruidoso Downs, NM

Reviews

7.2

Good

Rating 10 - Excellent. 321 out of 998 reviews" "
Rating 8 - Good. 259 out of 998 reviews" "
Rating 6 - Okay. 195 out of 998 reviews" "
Rating 4 - Poor. 125 out of 998 reviews" "
Rating 2 - Terrible. 98 out of 998 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really convenient and the rooms were better than expected. The breakfast is really basic, but there's a walkable restaurant right in front for more options. I will recommend it to family and friends.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Luis, thank you for choosing to stay with us and for recommending our hotel to others. We're pleased to hear that you found our location convenient and our rooms were better than expected. Your satisfaction is our top priority, and we appreciate your suggestion on improving the breakfast options. We will certainly take your comments into consideration as we strive to make amends. Thank you for your kind words and recommendation. We look forward to welcoming you back, as well as your family and friends, in the future.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

4/10 Poor

Darriuz

Liked: Staff & service, property conditions & facilities
I found a cockroach in my room very disturbing
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Darriuz, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the presence of a roach in the room that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Alberto, Penitas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well. Thank you
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Alberto, we are happy to have hosted you and served you well at the Days Inn Ruidoso Downs. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Jesus, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Ruidoso Downs in advance, and we'll book a perfect room for your vacation. Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Luz maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Luz, we are thankful for giving our hotel a splendid rating for our well-kept property. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Georgia M

Travelled with partner
Disliked: Staff & service
When we checked in at 9pm they said pool and hot tub was closed. Then turned around and told us the hours was 10am to 10pm. So if we were there and vhecked in at 9pm why couldn't we use the hot tub?
Stayed 1 night in Feb 2024
Response from Customer Care Team on 23 Feb 2024
Dear Georgia, we apologize for the confusion regarding the pool and hot tub hours during your stay. Ensuring a seamless experience for our guests is important to us, and we regret the inconvenience this caused. Your feedback will be shared with our team to ensure that we provide clear and accurate information to our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 23 Feb 2024
Dear Pablo, we are happy to have served you well at Days Inn Ruidoso Downs. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Ruidoso Downs, with our facilities running at their best.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Katherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was good for the price. The room is updated and has all the comfort. The only thing that i didnt like it was the floor was dirty. The breakfast was good too.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Katherine, we appreciate your positive feedback on our updated rooms, comfy facilities, reasonable pricing, and decent breakfast. We apologize for any inconvenience caused by the issue with the carpet in your room. Please rest assured that we will address this matter promptly to ensure a more enjoyable stay for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Nallely

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Alan C

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Raymundo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Systems were down when i was checking oout. Ac/heating unit would not work perfectly. Thermostat was broken so i had to be manually turning the heat off. Sheets on bed were stained from previous use. It was noisy outside with cars and neighbors.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Hi Raymundo,Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during your stay, from the inconvenience caused by our system outage at check-out to the issues with the AC/heating unit and the cleanliness of the sheets. Please know, we are actively addressing these concerns, including updating our maintenance protocols for the AC/heating units and enhancing our housekeeping standards to ensure all linens are spotless and rooms thoroughly inspected before guest arrival. We understand how external noise can impact the comfort of your stay; thus, we are exploring additional soundproofing measures to provide a more peaceful environment. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to restore your confidence in our hotel.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean comfy beds we will definitely stay there again
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Eva, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation facilities. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our bedding. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Days Inn by Wyndham Ruidoso Downs on your next visit!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front office was really nice
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Hi Luis, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our pleasant customer service. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Days Inn Ruidoso Downs with the finest of our amenities and resources!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Hi Sandra, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand they were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at Days Inn by Wyndham Ruidoso Downs. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not clean
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Elizabeth, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the room's hygiene marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to resolve this issue as soon as possible. We look forward to welcoming you back to Days Inn Ruidoso Downs soon.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from Customer Care Team on 18 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Alexander

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Alexander, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Days Inn Ruidoso Downs. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Sridhar

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Sridhar, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Days Inn guest experience on your next visit to Ruidoso Downs.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Angela, Magdalena

Travelled with family and small children
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Angela, thank you for letting us know about your stay at Days Inn Ruidoso Downs. It's always a pleasure hearing from our guests. Thank you for rating our services positively, but we understand they were not entirely as expected. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Ruidoso Downs because we would love to host you again and serve a lovely guest experience at our humble hotel.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Tammy, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Days Inn Ruidoso Downs in advance, and we'll book a perfect room for your vacation. Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Martin, thank you for visiting us and taking the time to review your one-night stay. We intend for our guests to experience bliss and peace and successfully meet their expectations at Days Inn Ruidoso Downs. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Ariadna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swiming pool was close
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear Ariadna, thank you for letting us know you had a great stay at Days Inn by Wyndham Ruidoso Downs. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. We are sorry the pool facility was unavailable; we hope to reopen it and ensure our guests enjoy this experience soon enough. We hope that our remaining facilities and services were up to the mark. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

2/10 Terrible

Jasmyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was dirty no soap no shampoo no conditioner shower head didn’t work staff was really rude and towels were really dirty
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear Jasmyn, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the lack of toiletries, rude customer service, and dirty towels that marred your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to enhance our guest experience. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Jordan

Stayed 1 night in Nov 2023
Response from Customer Care Team on 9 Dec 2023
Dear Jordan, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Brittney

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Brittney, thank you for letting us know about your stay at Days Inn Ruidoso Downs. It's always a pleasure hearing from our guests. Thank you for rating our services positively, but we understand they were not entirely as expected. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Ruidoso Downs because we would love to host you again and serve a lovely guest experience at our humble hotel.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

6/10 Okay

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
No carpet clean. To small for price
Stayed 1 night in Nov 2023
Response from Customer Care Team on 15 Nov 2023
Dear Rosemarie, we want to extend our sincere apologies for the inconvenience you experienced during your stay. We are sorry to hear about the issues with the cleanliness of the carpet and the small size of the room in relation to the price. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the concerns raised. We will also review our pricing structure to ensure it aligns with the value we aim to provide. Please know that your comfort is our top priority, and we are committed to rectifying these issues for a more enjoyable experience on your future visits. Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Cathy, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Days Inn Ruidoso Downs. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our quick check-in service makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Demont

Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Demont, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Nayeem Hassan

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Dalton

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 14 Nov 2023
Dear Dalton, thank you for taking the time to review your stay! We are glad to know that you had a satisfactory experience at the hotel. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so that we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at Days Inn Ruidoso Downs, and we shall not disappoint!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Desha

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom stunk of sulfur, perhaps something to do with the water supply, but it was horribly strong.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear David, we apologize for the strong sulfur smell in the bathroom. We will investigate this issue and work to address it promptly to provide a more pleasant and comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to make your next stay more enjoyable.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

diane

Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Diane, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Ruidoso Downs, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will reserve again.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 9 Oct 2023
Dear Rebecca, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Micaela, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Beds were comfy, room was recently remodled and clean. Breakfast had only a few selections but was well stocked. I would stay here again.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Hey Melisa, many thanks to you for the stellar feedback. It's always a pleasure hearing from our guests about how much they loved their time at Days Inn by Wyndham Ruidoso Downs. Our reviews have always praised our remodeled rooms, comfy beds, and well-stocked breakfast options, so hearing your compliments delight us. We are happy to know that you recognized and appreciated our facilities. We hope you will consider staying with us again so we can extend you another marvelous experience on your next vacation.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Brisa

Liked: Cleanliness, staff & service
I couldn't shower the water was coming down in the shower not from up
Stayed 1 night in Sep 2023
Response from Customer Care Team on 21 Sept 2023
Dear Brisa, we apologize for the inconvenience you experienced with the shower during your stay. We regret that you couldn't enjoy a refreshing shower. Our maintenance team will investigate the issue to ensure it is resolved promptly. We appreciate your feedback, as it helps us identify areas for improvement. Please consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

4/10 Poor

Silvia

Stayed 1 night in Sep 2023
Response from Customer Care Team on 21 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Ana Alondra

Stayed 1 night in Sep 2023
Response from Customer Care Team on 20 Sept 2023
Dear Guest, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

2/10 Terrible

Sergio

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 9 Oct 2023
Dear Sergio, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards,Days Inn Ruidoso DownsCustomer Care Team

2/10 Terrible

Sandra

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 14 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade/renovations are very nice. I had an accessible room with the accessible shower. So while it was a bit hard to keep the water off the bathroom floor, it was a nicely done accessible shower.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear Denise, we're delighted to hear that you enjoyed the upgrades and renovations in your room, especially the accessible shower. Your feedback is appreciated, and we will work to ensure that the water drainage in the bathroom flooring is improved for your convenience. We look forward to making the due updates and providing you with an even more comfortable stay on your next visit.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

4/10 Poor

Pat

Business traveller, Travelled with partner
The area is fine, but the property had a lot of noise after 10:00 pm. Someone allowed their children to run back and forth in front of our room and a gentleman upstairs was banging on a door and being very loud.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 11 Sept 2023
Dear Pat, we appreciate your feedback on your recent stay with us. We apologize for the noise disturbances you encountered during your visit, and we will take steps to address these concerns to ensure a more peaceful atmosphere for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more peaceful and enjoyable stay in the future.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Susan

Stayed 1 night in Sep 2023
Response from Customer Care Team on 7 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean great cleaning staff very friendly
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 5 Sept 2023
Dear Roy, thank you for rating and reviewing your stay at Days Inn by Wyndham Ruidoso Downs. Providing our guests with our most excellent facilities and hearing their positive feedback makes our day. Our team contributes their best efforts to ensure that our guests receive the value of a premium hotel experience, and we're delighted to have done that for you. Thank you for your compliments as we grow and get better with honest customer feedback. You had the experience we strive to provide for each of our guests, and we hope to welcome you back many more times.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could tell the room had been recently remodeled and it was beautiful. The beds were very comfortable.
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 1 Sept 2023
Dear Carol, it's our absolute pleasure to know you loved your stay with us at the Days Inn by Wyndham Ruidoso Downs. We strive to provide excellent value to our guests through our recently renovated accommodations and cozy beds. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Ruidoso Downs.Best Regards,Days Inn Ruidoso DownsCustomer Care Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and pleasant.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 29 Aug 2023
Dear Rebecca, thank you for taking the time to share your positive experience with us! We're glad to hear that you found our staff accommodating and pleasant during your stay. If you ever decide to visit us again or if you have any questions, feel free to reach out. We're here to help!Best Regards,Days Inn Ruidoso DownsCustomer Care Team

8/10 Good

Ubaldo

Stayed 1 night in Aug 2023
Response from Customer Care Team on 14 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 23 Aug 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team