Thank you for your feedback. We really appreciate it.

Thank you for your visit. We appreciate your feedback!

Thank you for your comments regarding your stay with us. I am sorry we did not leave you with a better impression of our hotel. It is our goal that all our guests leave us feeling we are one of the best hotel experiences they have ever had. Noise issues are very rare for us and I would like to apologize for the inconvenience you experienced during both your stays.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

Thank you for taking the time to submit feeback. We are so glad you enjoyed your stay.

I would like to begin by thanking you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.Thank you for pointing out our wonderful location. Being just a stone’s throw away from the Bay we have the benefit of some amazing views from our guestrooms as well as easy access to the beautiful walking/jogging trail situated along the Bays edge.I hope you have an opportunity to come back and see us again soon. Regards,John C. Kellites / General Manager

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback and will certainly advise of housekeeping team about the mattress and pillows!

Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for taking the time to share your experience with us. I am terribly sorry for the numerous issues you encountered during your stay. The lack of service you received is shocking and would be upsetting to anyone. Thank you for your very valuable feedback, we will work very hard to address your concerns. Please come back and give us an opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

Thank you for your feedback. We really appreciate it.

Thank you for your visit. We appreciate your feedback.

Thank you for taking the time to share your comments with us and for your kind words regarding our hotel features and location. It is wonderful to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

Thank you for sharing your feedback, and please accept our apologies for the difficulty with the parking machines. Our engineering team will be advised to inspect to be certain that everything is operable.

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We will work hard to improve our performance to better meet your expectations next time.

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

Thank you for your visit. We will work to correct any issues that you may have experienced.

Thank you for your visit. Your suggestions have been forwarded to our executive committee. Thank you for your feedback!

Thank you so much for finding the time to complete a review of your stays with us. It is wonderful to read that you enjoyed our friendly service.We hope you have an opportunity to come back and visit us again soon.Regards,John C. Kellites / General Manager

We do apologize for the inconvenience. We did cover the cost of your stay at our partnering property and issued a full refund for your stay with our hotel. If there is anything else we can do, please contact the hotel directly and ask to speak with a manager. Thank you.

Thank you for choosing to stay with us. We hope to see you again, soon.

Thank for your feedback. We will work hard to address the issues that you encountered. Regards.

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for your feedback, we will be sure to address your concerns and take the necessary steps in retraining our employees.

Thank you so much for finding the time to complete a review of your stays with us. It is wonderful to read that you enjoyed our friendly service.We hope you have an opportunity to come back and visit us again soon.Regards,John C. Kellites / General Manager

Thank you for your feedback. It is wonderful to read you enjoyed your stay with us. Our staff takes great pride in providing the utmost care for our guest and they are always thrilled to read such wonderful comments from our guests. We are certainly blessed with an amazing location, offering incredible views of the Bay from many of our rooms.Please do come back and see us again soon.Regards,John C. Kellites / General Manager

Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

Thank you for taking the time to share your stay experience. Like you, many of our guests enjoy our convenient location and spectacular setting. If you are visiting downtown San Francisco, have business in Silicon Valley or are simply wanting to be close to the airport our location provides an excellent central location for all there is to see and do in the Bay Area. Thank you also for highlighting our complimentary airport shuttle. We are glad you found it beneficial.We hope you will come see us again soon.Regards,John C. Kellites / General Manager

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We appreciate your feedback!

Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,

Thank you for taking the time to share your comments with us. Like you, many of our guests enjoy our convenient location and spectacular setting. If you are visiting downtown San Francisco, have business South in the Silicon Valley or simply need to be close to the airport our hotel provides an excellent central location for all there is to see and do in the Bay Area. We hope you will come see us again soon.Regards,John C. Kellites / General Manager

Thank you for your visit. We appreciate your feedback!

Thank you for your visit. We look forward to seeing you again!

Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our convenient location and cleanliness. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager