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Reviews of The Jay, Autograph Collection

4 out of 5
The Jay, Autograph Collection
433 Clay St, San Francisco, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 44 out of 53 reviews" "
Rating 8 - Good. 7 out of 53 reviews" "
Rating 6 - Okay. 1 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.

10/10 Excellent

caleb

Clean modern nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to the Embarcadero
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Mar 2024
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern place! Thank you for the hospitality x
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms - amazing views of the city & bay! Walkable, convenient to Ferry Building, Embarcadero, Fisherman’s Wharf & mass transit. Safe, clean. Rooms were cleaned daily. Staff were very friendly & accommodating. The renovations were beautiful. Some of the Elevators were not working properly. Elevators need music, too quiet & you hear the elevators creaking as they moved. Better toilet paper - It was only 1 ply & not very comfortable. Better toiletries- shampoo & conditioner was lacking as was the soap. The dispensers did not work well either. The entranceway was still a bit confusing, even after the renovation.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!

10/10 Excellent

Suhyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Mar 2024
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!

10/10 Excellent

Le-Quyen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were super nice and very helpful Will love to stay here again next time I am in town.
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Mar 2024
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jay is a very nice hotel right in the financial district and a short walk from the reason for my trip. Breakfast was good and everyone I interacted with was friendly and helpful. My stay was everything I was hoping it would be.
Stayed 1 night in Feb 2024
Response from Amber Lopez on 7 Feb 2024
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking disorganized and very expensive.
Stayed 2 nights in Jan 2024
Response from Amber Lopez on 31 Jan 2024
Dear Patrick,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are very sorry to hear that you didn't have a pleasant experience in our hotel due to your valet experience. Our mission is to provide excellent guest experiences, and we are very sorry to have let you down. We have taken your feedback with the utmost seriousness, and we strive to make improvements. We hope you may provide us with another opportunity in the near future to provide a better guest experience.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amber Lopez on 31 Jan 2024
Dear Riley, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

damini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, hospitality and food all over 5 star.
Stayed 1 night in Jan 2024
Response from Amber Lopez on 29 Jan 2024
Dear Damini, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Jenni

Stayed 2 nights in Jan 2024
Response from The Jay Hotel on 21 Jan 2024
Dear Ms. Jenni, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from The Jay Hotel on 17 Jan 2024
Dear Ms. Christine, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Good

Gudrun

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Rooms were new and clean. The equipment in the hotel gym was far above average. The only disappointment was the hotel breakfast - the eggs were swimming in a puddle of grease and nothing was flavorful. Still, I give this 4 stars because the rooms and interior were great.
Stayed 1 night in Jan 2024
Response from Britt Johnson on 14 Jan 2024
Dear Gudrun,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear you that were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and hope to see you again soon!Best Regards,The Jay Hotel

10/10 Excellent

Karmyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Dec 2023
Response from The Jay Hotel on 10 Jan 2024
Dear Ms. Karmyna, thank you for your 5 out of5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

rosanna, San Leandro

Stayed 2 nights in Dec 2023
Response from The Jay Hotel on 8 Jan 2024
Dear Ms. Rosanna, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jay Hotel on 24 Dec 2023
Dear Mr. Emanuel, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jay Hotel on 23 Dec 2023
Dear Ms. Gwen, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved this property. It is beautiful. The surrounding areas are great. The dining room service was very slow and that is my only complaint.
Stayed 1 night in Dec 2023
Response from The Jay Autograph Collection on 22 Dec 2023
Dear Mr. Donald, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Jay Autograph Collection on 22 Dec 2023
Dear Ms. Karen, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Emily, Kensington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very recently renovated. Everything was new, modern and very clean. Service was excellent and friendly. Room was large, bed was comfortable and view was terrific.
Stayed 2 nights in Dec 2023
Response from The Jay Autograph Collection on 22 Dec 2023
Dear Ms. Emily, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

patrick

Stayed 1 night in Dec 2023
Response from The Jay Hotel on 8 Jan 2024
Dear Mr. Patrick, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Nil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Jay Autograph Collection on 22 Dec 2023
Dear Nil, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jay Autograph Collection on 22 Dec 2023
Dear Mr. Paul, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Perry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk should keep some cash
Awkward that the front desk does not have any cash - I wanted to break a $50 bill for tips to housekeepers but was unable to do so
Stayed 3 nights in Dec 2023
Response from The Jay Autograph Collection on 22 Dec 2023
Dear Mr. Perry, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future, we apologize we recently converted to a cashless property.

10/10 Excellent

Sauline

Response from Amber Lopez on 7 Feb 2024
Dear Sauline, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 13 Dec 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

michael

Stayed 1 night in Dec 2023
Response from The Jay Hotel on 6 Dec 2023
Dear Michael, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 Excellent

Kathya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Jay Hotel on 6 Dec 2023
Dear Kathya, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!