Front of property

Reviews of Sorell Hotel Ruden

3 out of 5
Sorell Hotel Ruden
Oberstadt 20, 20, Schaffhausen, Canton of Schaffhausen

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 205 reviews" "
Rating 8 - Good. 84 out of 205 reviews" "
Rating 6 - Okay. 15 out of 205 reviews" "
Rating 4 - Poor. 7 out of 205 reviews" "
Rating 2 - Terrible. 2 out of 205 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Nina Mang on 2 Jun 2021
Guten Tag vielen Dank, dass Sie sich die Zeit genommen haben uns eine grossartige Bewertung zu schreiben. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Ich wünsche Ihnen einen schönen Tag. Herzliche Grüsse Nina Mang

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming stay
It was a wonderful and charming hotel. The room was clean, the breakfast yummy, and the location can not be beat. The only problem was the motion sensor night light that lit up our whole room every time someone moved. We put a blanket over it but since it was built into the step into the bathroom it made it a bit tricky for anyone to use the bathroom in the middle of the night. For our family, we were all so tired it didn’t matter.
Our family room. Parent’s bed to the left, out of the shot.
Outside of hotel
Stayed 1 night in Apr 2021
Response from Nina Mang on 8 May 2021
Good afternoon Daniel, thank you for taking the time and writing such a great review. We are glad you enjoyed your stay that much at Hotel Rüden. We hope that we can welcome you again very soon. Have a great day. Best regards Nina Mang

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location close to station and down town. Very old building - nicely renovated.
Stayed 1 night in Nov 2020
Response from Samantha Schnewlin on 30 Nov 2020
Dear Guest Thank you for your Feedback. We are glad to hear, that you had a great stay with us. We wish you a nice Advent season. Kind regards Samantha Schnewlin

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there in mid-Aug when temperatures were very high, and unfortunately our third floor room was stifling hot even with their rotating fan. We weren’t able to sleep that night. Wish they had a small portable A/C. Otherwise the rest of the stay was great.
Stayed 2 nights in Aug 2020
Response from Denise Gehringer on 13 Oct 2020
Dear Debbie Thank you for taking the time to share your positive impressions and for sharing your enthusiastic evaluation with us. We are pleased to know that you felt comfortable at the Sorell Hotel Rüden. We are aware that the room temperature is not always ideal. We are urgently working to find a sustainable solution. In the historic, protected building, not all measures are feasible or permitted. However, we are confident that we will soon have a solution for a cooler room. We look forward to welcoming you again soon in the Sorell Hotels. Kind regards Denise Gehringer

8/10 Good

DG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Denise Gehringer on 13 Feb 2020
Thank you for your review! We look forward to welcoming you again soon at the Sorell Hotels. Kind Regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Denise Gehringer on 23 Jan 2020
Lieber Tim Danke, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke von Ihrem Aufenthalt im Sorell Hotel Rüden zu teilen. Auf ein baldiges Wiedersehen mit Ihnen bei den Sorell Hotels freuen wir uns bereits heute. Herzliche Grüsse

8/10 Good

Wai Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Samantha Günter on 17 Nov 2019
Dear Mr. Wai Ki Thank you for your rating. Have a great Christmastime. Kind regards Samantha Günter

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Samantha Günter on 3 Oct 2019
Guten Tag Randy Vielen Dank für die volle Punktzahl! Wir freuen uns über diese tolle Bewertung und dass Sie einen grandiosen Aufenthalt bei uns hatten. Hoffentlich bis bals im Rüden. Samantha Günter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Samantha Günter on 11 Oct 2019
Guten Tag lieber Gast Danke für Ihre Bewertung. Freundliche Grüsse aus Schaffhausen Samantha Günter

10/10 Excellent

Yonit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Samantha Günter on 30 Sept 2019
Dear Yonit Thanks for the great rating!!! We are Looking Forward to see you again. Kind regards Samantha Günter

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from Samantha Günter on 15 Aug 2019
Liebe Gast Schön waren Sie bei uns und haben uns bewertet. Wir freuen uns auf ihren nächsten Besuch. Freundliche Grüsse aus Schaffhausen Samantha Günter

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gem in a village
Hotel Rüden is a delightful hotel. It is close to the train station, so it is very easy to get there. The hotel is very nicely updated but has kept its very old style of the beautiful building. We even took away some ideas for our own home remodel ;-). Beds and linens all very comfortable. While it was quite warm during the day, the lack of air conditioning did not bother us at night with the window open. Breakfast was very nice, and we enjoyed poaching our own eggs and eating some of the local cheese. It is about 45 mins walk the Rhein falls, and only a short walk to restaurants and other sites.
Stayed 1 night in Jul 2019
Response from Samantha Günter on 23 Jul 2019
Dear Melissa Thank you soo much for the great and warm words. We are glad that you had a wonderfull stay with us. We are looking forward to welcome you again and wish you much fun with the new ideas for your own home. Kind regards from Switzerland Samantha Günter

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free use of electric bike was amazing. I rode it to the waterfall
Stayed 1 night in Jun 2019
Response from Samantha Günter on 10 Jul 2019
Dear Guest Great, that you were able to benefit from our offer with the bikes. Kind regards Samantha Günter

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean with good quality facilities. Very good breakfast service.
Stayed 1 night in Jun 2019
Response from Samantha Günter on 7 Jun 2019
Dear Guest Thank you very much for your feedback. Glad to hear that you had a Wonderful stay! Kind regrads from Switzerland Samantha Günter

10/10 Excellent

Ronald, Rhode Island, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in historic center of Schaffhausen Very thoughtfully designed rooms that retain ancient beams, and add contemporary design features. Excellent breakfast service.
Stayed 1 night in May 2019
Response from Samantha Günter on 3 Jun 2019
Dear Ronald Thank you so much for you great Evaluation. We are glad to hear, that you really liked our hotel. Speacally the breakfast service. We are Looking Forward to your next visit. Kind regards Samantha Günter

10/10 Excellent

E Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel, the town & the Falls
I spent 2 years in Switzerland 50 years ago. My wife had never been. She loved it. It was fun staying in a 500 year old building. The Feder Decke s were awesome. I had forgotten how good they feel to snuggle into. Got to get some online. Jasmin was great. Give her a raise.
Stayed 1 night in May 2019
Response from Samantha Günter on 3 Jun 2019
Dear Richard Thank you very much for your feedback. Great to hear, that you had a good time in Schaffhausen and that you felt really well with us. We hope we can welcome you an other time again. Kind regards Samantha Günter

10/10 Excellent

owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!
Stayed 2 nights in May 2019
Response from Samantha Günter on 20 May 2019
Thanks Owen for the perfekt rating. :) We look forward to your next visit. Kind regards Samantha Günter

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We had a great view, it was very centrally located.
Stayed 1 night in May 2019
Response from Samantha Günter on 9 May 2019
Dear Guest Thanks a lot for the great feedback! We would love to welcome you an other time again. Kind regards Samantha Günter

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Samantha Günter on 20 Feb 2019
Liebe Kim Herzlichen Dank für Ihre super Bewertung! Wir würden uns sehr freuen, wenn wir Sie ein anderes Mal wieder bei uns begrüssen dürfen. Freundliche Grüsse aus Schaffhausen Samantha Günter

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Samantha Günter on 8 Nov 2018
Lieber Dominic Vielen Dank für die tolle Bewertung. Es freut uns, dass Sie unser Gast waren. Hoffentlich auf bald! Freundliche Grüsse aus dem Rüden Samantha Günter

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning in Schaffhausen!
Absolutely wonderful!
Stayed 3 nights in Oct 2018
Response from Samantha Günter on 1 Nov 2018
Dear Guest Thank you so much for the great Feedback! Greetings from Schaffhausen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel, very close to train station and yet in a lovely area of the old town.
Stayed 1 night in Sep 2018
Response from Samantha on 2 Oct 2018
Dear Michelle Thank you very much for your lovely words. We are glad, that you had a great stay with us! We are Looking Forward to you next stay with us. Kind regards Samantha Günter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near station Staff is very friendly and professional Easy and quick check in Clean and silent hotel Nice breakfast
Stayed 1 night in Jun 2018
Response from Samantha günter on 16 Jul 2018
Dear Guest Thanks for your Evaluation. Nice to hear, that you speacally liked our Staff and the Breakfast. Would be great to see you again in our Hotel. Kind regards from Schaffhausen Samantha Günter

8/10 Good

Urban, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel in Schaffhausen. Nice historic building at the core, with modern convenience (elevators etc.) added. Location is close to train station and within old town, which is worth seeing.
Stayed 1 night in Jun 2018
Response from Samantha Günter on 16 Jul 2018
Dear Urban Nice to get a Feedback from you. Thank you very much. We are pleased, that you had a great stay. We are looking Forward for your next stay. Have a great day! Greetings from Schaffhausen Samantha Günter

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisa Jaeger's excellent command of English combined with her knowledge of local attractions made for unbeatable customer service.
Stayed 2 nights in May 2018
Response from Samantha on 15 May 2018
Dear Guest Thank you very much for the great rating. I'll especially let Lisa know what a great job she's done. Wish you a great day. Samantha Günter

8/10 Good

PREETHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly expensive for the quality of hotel
Tried to overprice for an already paid superior triple room as some confusion over no. Of people shown on booking
Response from Samantha on 15 May 2018
Dear Preethi Thank you for your feedback. We hope we can welcome you an other time. Kind regards Samantha Günter

10/10 Excellent

Alliejj, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a couple of nights. Great location
Great hotel with very good customer service and fabulous staff, who were very helpful particularly the evening staff Wednesday and Thursday night. Very good town about a 45 minute walk to Rhinefalls which was well worth the visit. Really close to station for train and bus, comfy room and really good breakfast
Stayed 2 nights in Feb 2018
Response from Samantha Günter on 14 Mar 2018
Dear Alliejj Thank you so much for the great 5 points! It was a pleasure to had you in our hotel. We hope you visit us again. Kind regards Samantha Günter

6/10 Okay

Jean-Pierre

Liked: Cleanliness
Basic comfort
Basic rooom. Mattress was of cheap quality. Dated bathroom. excellent breakfast though. Be aware that hotel reception closes at 10.30pm
Stayed 1 night in Oct 2017
Dear Jean-Pierre Thank you for your Feedback. I'm sorry to hear that you did not like the room that much. I am happy to tell you, that we will get new Matress end of the Year. We would be delighted to welcome you again in our hotel. Kind regards Marco Valmici, General Manager

10/10 Excellent

Andrew, The World

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel close to train station
Loved the hotel, the amenities, and the staff. The beds were super comfortable, and the location was very helpful to be close to everything.
Stayed 2 nights in Oct 2017
Response from Samantha Günter on 30 Oct 2017
Dear Andrew Thank you so much for the great Feedback. We are very happy that you were completely satisfied and enjoyed your stay with us. We hope we see you again. Kind regards Marco Valmici, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Staff were very friendly and attentive
Stayed 1 night in Sep 2017
Dear Guest Thank you very much for your feedback. We are very delighted to read that you enjoyed the frinedliness of our employees. We hope we see you soon again. Kind regards Marco Valmici, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Thank you for your evalutation.

8/10 Good

Mike, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities
The smallest room ever.
The total area of the room was 10-12 sq. meters including bathroom/WC. No AC.
Stayed 1 night in Aug 2017
Response from Marco Valmici on 29 Aug 2017
Dear Mike Thanks for the review. We are glad to hear that you liked our Breakfast and the central location. We hope we see you soon again. Kind regards Marco Valmici, General Manager

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Thought I had reserved a room with air conditioning but found I had not. Hotel undergoing repairs.
Stayed 1 night in Jul 2017
Dear Richard Thank you very much for your evalutation. I don't know what Kind of room you have choosen by the Reservation. Only our Economy Rooms have Airconditions, all other rooms have a fan. Unfortunately you have visited us, when we made a new Bathroom. The reason for the sample bathroom is that we will rebuild all the bathrooms in the end of the year. We are delighted to be able to offer you new bathrooms soon. Kind regards Marco Valmici, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable! We will definitely stay here next time.
Stayed 2 nights in Jul 2017
Dear a verified traveller Wow, thank you for the great feedback! We would love to welcome you back soon again. Kind regards Marco Valmici, General Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception staff
We stayed one night in this hotel. We found the reception staff very helpful, ensuring that, while we arrived early, our luggage was securely stored until our return. This hotel was very bike friendly, providing safe garage accommodation for our bicycles. The room was clean and modern with a small kitchen area.
Stayed 1 night in Jul 2017
Dear Catherine Thank you so much for the positiv Feedback. We are glad to hear that you enjoyed the Time in our Hotel. That you liked our staff,the place for the bikes and the cleaness.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so nice and accommodating couldn't have been more friendly

10/10 Excellent

Senior Nomad, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in terrific location.
My husband and I just spent 6 nights at the Hotel Sorell Ruden. The staff could not have been nicer or more accommodating. We arrived early from Brig and they generously allowed us to check in early. The lobby was warm and inviting. The room itself was small but clean. If I were to return I would definitely get a room with a window. The room was often stuffy and a bit claustrophobic. Breakfast was excellent. They offered a nice selection and variety to start your day. The service was superior and it was by far the best of all of the hotels we stayed in during our 3 week trip through Switzerland.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Damon, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Schaffhausen!
Thoroughly enjoyed the stay! The staff were very welcoming. The location in the heart of the historic village of Schaffhausen was spectacular and allowed me to enjoy all of the culture, the people, rich foods, and history of this amazing place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
City centre
Great hotel. Traditional interiors. Great friendly service. Downside - no complimentary tea/coffee in room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique ambiente hotel
Nice and clean hotel well suited in the city of Schaffhausen. I can only recomend this hotel. I enjoed my stay.
Response from Jann on 17 Jun 2015
Thank you for your cheerful feedback. It's always nice to be recommended! :-) Hope to see you again soon!

4/10 Poor

traleler, ca

Liked: Staff & service
Disliked: Room comfort
Closed in.
My room was extremely small. It didn't help that the roof took up half of the 100 sq ft.
Response from Jann on 19 Mar 2015
Dear Tralaler Thank you for your feedback. I am sorry you did not like the room size very much. We do have different room sizes. I will be happy to give you one of our large rooms the next time you stay in Schaffhausen. I would appreciate it very much if you would give us the chance to make you happy the next time! :-)

8/10 Good

Melinda, Oslo, Norway

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Will book again. Great place to have meetings
Hi! I love the hotel, but this time I was disappointed about the cleaning of the room. The drain was plugged and dirty and when I made the hotel personell aware - nothing was done. They were very apologetic when I left.
Response from Jann on 19 Mar 2015
Dear Melinda. Thank you so much for your chearful and honest feedback. It helps us understand the feelings of our guests. I have copied your notes and will share them with my team at our next team meeting at the end of this month. It is our intention to fix things asap when we receive a complaint. I am sorry it did not work this time when you informed us about the problem. As I told you when you checked out, I will make sure everything will be perfect next time you come to Schaffhausen! :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Good Hotel, Great Staff”
My wife and I have recently returned from a long weekend in Schaffhausen and stayed at the Sorell Hotel Rueden. Having a central hotel is ideal for the restaurants and shops and I don't think they come much better than this. The hotel lobby and rooms have a more traditional feel to them which gives the hotel a warm and appealing feel throughout. The open fire in the lobby is a great place to unwind and have a drink at the end of the day. As with any service industry it is the staff that makes the difference, and here at the Sorell they couldn't be more attentive and polite. A great place to stay and somewhere I will be visiting again.
Response from Jann on 12 Mar 2015
Thank you so much for this wonderful feedback. It's a pleasure to see that our guests are happy with our services. Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has excellent location in a historic building. It is very close to train station so you might hear noise from the trains passing by from time to time as well as clock tower ringing every 15 minutes, even over night. Nevertheless, hotel is very well equipped, though seems like some renovation works are being done at the moment.
Response from Jann on 19 Mar 2015
Dear guest Thank you for your feedback. I am happy to see that you enjoyed your stay. Yes, we did make some renovation work early this year. Now all the rooms are beautifully refurbished and everything is nicely painted again. I am sure you will like the rooms as they look now! Hope to see you again soon!

10/10 Excellent

David, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Response from Jann on 19 Mar 2015
Thank you! Great feedback! :-)

10/10 Excellent

Ann, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but more money than I usually pay
In the middle of a business trip I met a colleague coming from Zurich for a day in Schaffhausen. This hotel is a five minute walk from the train station and was attractive. Breakfast buffet was very good. In general Schaffausen was expensive but the overall quality of the hotel was good. Wifi was free, a big plus for me.
Response from Jann on 25 Oct 2014
Dear Ann Thank you for your feedback. Yes, Wifi is an important requirement for many of our guests, that's why we've started offering it for free a while ago. I'm happy you mentioned it. Hope to see you again soon!

10/10 Excellent

Ralph and Karen, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Had exposed medieval wooden beams in a modern and spacious room. Delicious full buffett breakfast. Cons: 11:00 a.m. check out time, parking is very expensive and is not on the hotel site.
Response from Jann on 25 Oct 2014
Dear Ralph and Karen Thank you again for staying with us! I'm happy to read that you liked your stay and the breakfast. We're located right next to the train station and to a modern public car park. It's true, it's not for free, but there is a free car park about 15minutes walking from the hotel. Next time you come, I'll Show you where it is. Hope to see you around again soon!

8/10 Good

Susan, California

Liked: Cleanliness, staff & service
Great neighborhood
The hotel is walking distance from the train station and very close to the pedestrian walking sightseeing part of the town. The only problem with the hotel is it is built in a very old building. There are stones, wooden beans, metal sheets all combine together, making the rooms look rather odd and there are steps to enter the room, steps to the bathroom, very easy to trip over. On the other hand, the staff is helpful, location is great and the price is very reasonable.
Response from Jann on 21 Jun 2014
Thank you Susan for your friendly Feedback. Many of our guests consider the beams and the old Stone walls as being THE unique and beautiful element of our house... But I agree, sometimes one has to be carful when Walking around because of the structural elements Holding the house. I'm happy to read that you were happy with our staff. I'll pass on this compliment to them. Hope to see you again soon!