4 outdoor pools, pool loungers

Reviews of Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 675 out of 1316 reviews" "
Rating 8 - Good. 329 out of 1316 reviews" "
Rating 6 - Okay. 150 out of 1316 reviews" "
Rating 4 - Poor. 101 out of 1316 reviews" "
Rating 2 - Terrible. 61 out of 1316 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if guests with children could be placed on the ground floors. We were woken up every morning by children yelling, running and jumping so hard the light fixtures were shaking and the dishes in our kitchen were rattling.
Stayed 4 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 28 Mar 2024
Thank you for your review. I am sorry to hear that you had some issues with noisy neighbors. We will be addressing your concerns and appreciate the feedback. We hope to welcome you back again soon.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed it so much and will be back !
Stayed 1 night in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 28 Mar 2024
Thank you for the review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beautiful landscaping and the condo-sized units!
Stayed 3 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 28 Mar 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. We have nothing bad to say about our stay. Loved it!
Stayed 4 nights in Mar 2024
Response from Julian Garcia on 28 Mar 2024
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,

10/10 Excellent

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities
Would love to come back!
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 26 Mar 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

leeann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient. Pleasant staff. There is a $25 a day upcharge for internet expedia stated was free. Not happy. Otherwise I would stay again.
Stayed 6 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 24 Mar 2024
Thank you for your review! We are very happy to hear that you enjoyed your stay here with us! I did want to inform you that we do not charge extra for Wifi and that is covered in our daily resort fees. Again, thank you for your feedback. We look forward to welcoming you back again in the near future!

6/10 Okay

Devin

No convenience items at the property, no snacks and such. Suite was fairly old and worn-out. Dishes and coffeee maker were not clean. Someone had smoked in it for years, and had a dog we could tell by the allergens we felt. Staff were good. We wanted to shorten our stay by a day and could not, due to booking via Expedia. So, thumbs down Expedia and this location. Also did not like the sales pitch for the time share when trying to check in, it was bad timing.
Stayed 3 nights in Mar 2024
Response from Julian Garcia on 18 Mar 2024
We appreciate you for taking the time to fill out our survey,I deeply apologize for the inconvenience you faced while staying here at our property. I will make sure to relate the message to my higher up's.Thank you,

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub with the most incredible view!
Stayed 3 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on 14 Mar 2024
We are so glad you were able to enjoy the Mesa Spa on property. It does have a beautiful view. Thank you for your feedback and please come back and see us again soon. Thank you,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Julian Garcia on 13 Mar 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I'm happy to hear the time here was enjoyable.Come back soon,Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we loved the property for its outdoor pool, hot tubs plus hammock and recreation area. Our unit was also very comfortable, with the exception of the bed /mattress which sagged in the middle, so a little old for our liking.
Stayed 4 nights in Mar 2024
Response from Julian Garcia on 12 Mar 2024
Thank you for taking the time to fill out and complete our survey :)We are happy to hear the stay with us was most enjoyable, I'm sorry to hear the pullout couch was out dated, and will be speaking with our maintenance manager to see when we can exchange that as soon as possible.hope to see you soon,

2/10 Terrible

Leonid, Marlboro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Julian Garcia on 13 Mar 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I deeply apologize for the inconveniences that may have taken place during your stay.Feel free to ask for me the next time your booked and checking in so I may take care of you accommodations.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Julian Garcia on 11 Mar 2024
So happy to hear you enjoyed your recent stay with us :) We look forward to servicing you again,See you soon,

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub with the view. Didn’t like the shales pitch.
Stayed 7 nights in Feb 2024
Response from Julian Garcia on 9 Mar 2024
Thank you for staying here at the Sedona summit resort.I'm glad to hear that for the most part of your stay it was enjoyable. I'm sorry to hear my concierge team was not what you were expecting. I do hope the next time you visit us, you come to me directly so I can personally make your check in process a better experience.Thank you again for taking the time to fill out our survey, see you soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 7 Mar 2024
Thank you so much for your review! We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 Good

KIMBERLY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, nice resort overall. Felt like it was a great location to avoid the overcrowded Sedona downtown area.
Stayed 3 nights in Mar 2024
Response from Julian Garcia on 6 Mar 2024
We appreciate your time responding to our survey,I'm glad to hear you enjoyed your stay with us here at the Sedona Summit Resort.Come back soon.

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good accommodations.
Stayed 5 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 6 Mar 2024
Thank you so much for your review. We are so happy to hear that you enjoyed your stay here with us and we look forward to welcoming you back again soon!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 7 Mar 2024
Thank you for your review. We look forward to welcoming you back again soon.

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 1 night in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on 5 Mar 2024
Thank you so much for your review! We are happy to hear that you enjoyed you time with us in beautiful Sedona! We look forward to welcoming you back soon!

8/10 Good

Jodi Lynn

Liked: Cleanliness, staff & service, amenities
The property has absolutely beautiful views of the mountains. The staff was very friendly and the property grounds were well manicured. The resort has multiple pools/hot tubs across the property which is great as the resort holds a lot of people; I never encountered anyone in the hot tub. I had a smaller unit which was nice but it had a few issues: the bathroom vanity light did not work properly and a metal grate swung open from the ceiling unexpectedly dropping a filter on the floor. However, the room was nice and the kitchen had everything that I needed.
Stayed 4 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 4 Mar 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at Sedona Summit
Stayed 3 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 2 Mar 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, and check in was very easy
Stayed 1 night in Feb 2024
Response from Luis Felix, Assistant General Manager on 1 Mar 2024
Thank you for your feedback. We are delighted to understand you had an enjoyable stay with us. Please come back and visit us again soon. Thank you,

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Luis Felix, Assistant General Manager on 2 Mar 2024
Thank you for taking the time to give us a positive review. Please come back and see us again soon. Thank you,

6/10 Okay

Zachary

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Luis Felix, Assistant General Manager on 1 Mar 2024
Thank you for your response and rating. we will be addressing your concerns. We hope for a return visit from you. Thank you,

6/10 Okay

Brigitte

Travelled with partner
Liked: Cleanliness
We ended up with the worst condo near the highway. Dark, facing a wall. Of course they wouldn’t change it when I realized where it was. It wasn’t noisy but just a depressing environment facing a wall. Oh and you have to pay extra for the internet l, who does that anymore? They seem really friendly at the from but it’s all about a sales pitch, they want to sell you their condos. So annoying.
Stayed 2 nights in Feb 2024
Response from Luis Felix, Assistant General Manager on 28 Feb 2024
We are so sorry to hear about your experience and please accept our sincerest apologies for the series of incidents that prevented from having an enjoyable stay with us. We appreciate the feedback, and we will be addressing your concerns. We hope you give us another opportunity in the near future. Thank you,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Close to restaurants, shopping, and trails. Loved the room and having a full kitchen was so nice.
Stayed 4 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 28 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

2/10 Terrible

Lyle, Orchard Park

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor response regarding a dirty room
Stayed 3 nights in Feb 2024
Response from Luis Felix, Assistant General Manager on 27 Feb 2024
We are so sorry to hear about your experience. We will be addressing your concerns, and we hope that you give us another opportunity in the near future.

4/10 Poor

Brian, rochester

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 28 Feb 2024
Thank you for your feedback. I'm sorry to hear we did not meet your expectations. We hope you will give us another chance in the future.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 28 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

William

Travelled with family
Facility was very nice. Hot tubs, ambience of the resort.
Stayed 6 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 26 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in close proximity to several hikes in Sedona. It’s near the local stores/restaurants. Our first room had a broken dishwasher that was taken apart so they switched our room. We didn’t have any other issues. There is no food on site. If you are arriving late, be mindful that the local restaurants close at 8-9PM.
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 26 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a full service kitchen and supplied dishware. Apartment style. We didnt have a good view. For a longer vacation it would be great but for a night it was an okay experience
Stayed 1 night in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 26 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Kristeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a flat tire and Darell from maintenance or grounds was extremely helpful and got us points in the right direction for help.
Stayed 1 night in Feb 2024
Response from Julian Garcia on 26 Feb 2024
Thank you for taking the time to respond to our survey :)I'm glad to hear the maintenance team was very much helpful with your tire.thank you for joining us and we hope to see you soon.Best regards,

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and very well maintained
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 25 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view. Thank you
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 25 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Jo-Anne

Travelled with partner
Liked: Amenities
Very nice pools and hot tubs. Excellent location. Staff very friendly and helpful. Excellent service. Accommodation very good.
Stayed 21 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 23 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Brandon, Glendale

Stayed 2 nights in Feb 2024
Response from Luis Felix, Assistant General Manager on 20 Mar 2024
Thank you for your positive rating. We are glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of texting staff members was great! Room was very spacious and well appointed. Washer/dryer came in handy. Will definitely return.
Stayed 4 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 21 Feb 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you b ack soon!

10/10 Excellent

Kathleen

Liked: Staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 2 nights in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on 21 Feb 2024
Thank you for your rating! So happy to hear that you enjoyed your stay!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on 21 Feb 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us!

8/10 Good

SERGIO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was enjoyable
Stayed 2 nights in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on 20 Feb 2024
Thank you for your review! We are happy to hear that you enjoyed you stay with us. We look forward to welcoming you back soon.

8/10 Good

Brent, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location in West Sedona. Facilities need some updating. Toilet was broke the entire time there even after maintenance was called. Ffuenfly staff and enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on 20 Feb 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Feb 2024
Response from Julian Garcia on 20 Feb 2024
We appreciate the feedback. So happy to hear your stay with us was phenomenal! Come back soon to visit okay! :)Thank you,

6/10 Okay

Jason

Travelled with family
Villas need some updates
Stayed 1 night in Feb 2024
Response from Julian Garcia on 20 Feb 2024
Thank you for your feedback in regard to your recent stay with us. We have been doing new renovations at our property and apologize for any inconvenience with your room. We hope to see you again and have the honor of putting a smile on your face.Thank you.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancée and I loved it!
Stayed 2 nights in Feb 2024
Response from Julian Garcia on 20 Feb 2024
We appreciate the feedback. So happy to hear your stay with us was phenomenal! Come back soon to visit okay! :)Thank you,

6/10 Okay

Peggy

On the outskirts of Sedona. Older property with few to no updates.
Stayed 1 night in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 19 Feb 2024
Thank you for your feedback! I'm sorry to hear the room was not what you expected. We strive to be better each day and we hope you will give us another chance in the future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how big our room was so comfy
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Concierge terrible. Would not take no for answer about going to vacation presentation and.never did recommnd a good restsurant. We finally just walked away. Adequate but would not stay there again
Stayed 4 nights in Feb 2024
Response from Julian on 19 Feb 2024
Good afternoon,We appreciate your feedback. It is essential in our improvements in all aspects of our resort.I'm sorry to hear the Concierge team was not as you expected. I will address this issue with them and make sure the next time you stay with us; it goes much more smoothly.Thank you for joining us and hope to see you soon.

10/10 Excellent

wenching

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on 20 Feb 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

otari

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and clean.
Stayed 2 nights in Feb 2024
Response from Julian Garcia on 19 Feb 2024
Thank you for your response! The feedback is essential in creating the best environment possible for all guests.We are happy to hear you enjoyed your recent stay with us. Please come again soon :)Thank you

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2024
Response from Luis Felix, Assistant General Manager on 20 Mar 2024
Thank you for your positive rating. We are glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,