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Reviews of Hotel AR Los Arcos

4 out of 5
Hotel AR Los Arcos
Ezequiel Gonzalez 26, Segovia, Segovia

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 213 reviews" "
Rating 8 - Good. 81 out of 213 reviews" "
Rating 6 - Okay. 38 out of 213 reviews" "
Rating 4 - Poor. 14 out of 213 reviews" "
Rating 2 - Terrible. 3 out of 213 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Hendrik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine, nice comfortable bed and large bathroom. Quiet in the room, but airco is loud. Nicely situated next to the centre of Segovia. Points of attention: Parking garage has very small roads and is cramped. There is an elevator, but the hotel can only be entered by stairs, not suitable for wheelchairs etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Francis, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and the room was very comfortable. There is a good quality buffet breakfast with a good range to choose from. Staff are friendly and helpful.
Stayed 5 nights in Apr 2024

6/10 Okay

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is old and the rooms need a big upgrade, unfortunately the bathroom smelled very bad since the day we checked-in, had to buy a candle to camouflage the bad odor. I think there are better options to stay in Segovia
Stayed 2 nights in Oct 2023

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The underground car park is soo stressful ! It’s tight and very hard to park in The lights go out quickly and you are left in the pitch black not safe as a women Also the hotel staff spoke no English and were not friendly Rooms were very small and dated
Stayed 5 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Had Rm 211. Good overall. Clean and reasonably large. Comfy bed. Thin walls. Could hear neighbours talking. Drowned out ok by the use of AC. The door could only be closed by slamming which the Neighbors must have liked. Friendly staff. Decent stay overall.
Stayed 4 nights in Oct 2023

6/10 Okay

Haroution H

Stayed 1 night in Jul 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good breakfast and spacious parking lot. Room was large with big bathroom and refrigerator. Staff was friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Damaris

Stayed 1 night in Nov 2022

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly positioned hotel
I had a really friendly welcome from the delightful receptionist. This is a perfectly positioned hotel for a visit to Segovia. Everything was clean and well maintained. My room was comfortable with a great bed and really good shower. I found the staff to be responsive to my needs and eager to help. Segovia is a really amazing town with everything in walking distance of the hotel.
Stayed 2 nights in Dec 2021

10/10 Excellent

Leigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sylvia on reception was extremely helpful.
Stayed 1 night in Oct 2021

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the centre. Secure parking in underground car park for our motorcycles. Breakfast good.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
We enjoyed our stay very much. The hotel is located in a very convenient location where we could walk to all the main attractions. The breakfast was great. Our room was clean and the beds comfortable. The bus stop is near the hotel , so we were able to ride the bus to and from the train station. We would stay there again
Stayed 1 night in Sep 2019
Response from Customer Service Manager on 27 Nov 2019
Dear Guest, Many thanks for your comments on your last stay at Hotel Los Arcos. We are pleased that you enjoyed your stay and were satisfied with our services and location close to the city center. It will be a pleasure for us to welcome you back soon. Yours sincerely,

10/10 Excellent

Ed

Travelled with partner
Liked: Staff & service, amenities
Excelente location. Close to attractions . Hotel AC does not work well.
Stayed 1 night in Oct 2019
Response from Customer Service Manager on 27 Nov 2019
Dear Guest, Thank you very much for your comments. We are so happy that you have enjoyed your stay with us at Hotel Los Arcos and it will be a pleasure for us to welcome you back soon. Kind regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel for me... Location near bus station & Roman Aqueduct..
Stayed 4 nights in Jul 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Tired but clean with parking
Tired but clean. Short walk from the old town area
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Lynne, Northern Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
When we checked in, we were given directions to the local sights and told about a nearby event that was happening that night. It was something that took place only a few times a year. Thanks to the staff at the hotel, we were able to go, which really added to our visit. Later that night they showed the football (soccer) match at their bar and had free appetizers during the game. We really enjoyed our stay!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JOSE, Laval, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting again after 25 years.
Great time!

10/10 Excellent

NEIL, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location,the high speed train station is 15 minutes from the centre of townby bus and the bus stop is right outside the hotel.helpful staff.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4 star
Very dated definitely not 4 star rating expensive for type of hotel. No coverings on food set out for breakfast the flies where having a feast

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good basics
We drove so our experience was a little different. We couldn't see the hotel from the side we came in until we turned around to that side of the street. It's a tall building and the signage is way up high. The hotel is centrally located and within walking distance of the sights we went to see. It's a good basic accomodation and equal to others within the same price range.

6/10 Okay

Patricia, Lafayette, Louisiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Problems
The hotel was in a good location to get to the Aquiducts and old Segovia. The wifi at the hotel was awful and when I called it to the attention of the staff they said they haven't had anyone else complain. I depend on wifi to upload pictures every night, I was disgusted. Then I went to take a nice hot shower and the water was barely warm. I had booked 2 nights here and I tried the shower at different times. The only time it was hot enough was early evening. The hotel gym and sauna were also not available which was not stated on their listing.

8/10 Good

Andy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to the sights
Missed the car park when we arrived and had to get this sorted at check in but receptionist very helpful. Only niggle was that we couldn't access the wifi in terms of downloading anything at all even though there was a signal. Room was large and comfortable, some smell of cigarettes which I assume came from outside via the Aircon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Great. Close to attractions. Outstanding staff.

8/10 Good

Spaindan, Nerja

Liked: Cleanliness, staff & service, room comfort
Excellent location but rooms are a little tired
We chose this hotel for its easy access by car and it had its own underground car park. It was also only 5 mins walk from the Roman aqueduct and 12 mins walk to the cathedral and plaza mayor. The reception staff were very friendly but the bedroom and bathroom were a little outdated. The bed however was extremely comfortable.

8/10 Good

Christine, Bournemouth

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
This modern, clean hotel was just across the road from the old town of Segovia. A short walk brings you to the Aquaduct, and then about another 5 minutes to the Plaza Mayor and Cathedral.

8/10 Good

John, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value central Hotel
Excellent location close to the pedestrianised centre leading to the famed Aqueduct. Restaurant serving local area specialities, where the menu of the day appeared at first to be quite expensive, but the dishes were a delight and perfectly cooked. With the addition of a great house white made it 1st class vaue for money. The great tapas bar that is part of the Hotel with an entrance from the street appeared to be popular with locals who called in for an inexpensive drink and serves large tasty tapas included in the price of the drink.

10/10 Excellent

HW, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location. Less than 10 mins walk to The Aquaduct and other historical sites. Room is clean. Easy access to parking below hotel

6/10 Okay

is, canada

Liked: Staff & service
Not the best choice. Not the worst choice either.
Minutes walk to sight seeing locations. Convenient location. The picture shows the hotel a lot prettier and newer than it really is. It's a bit old but it's ok to stay for a day to walk around in segovia.

10/10 Excellent

oz, santa ana, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again in.
It was easy to get to.... just get off on the train station and take the bus that goes to the city. The bus stops right in front of the hotel. It is also walking distance from the city center, we walked to all the different points of interest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Difficult to find when arriving, but great location for walking access to sights. Good but tight parking below. Staff very friendly and helpful. Very good food. Room was cramped and somewhat dark.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, good wi-fi, needs better information on the city, provided no city map. Small room, nice bathroom.

10/10 Excellent

charlied, salado texas

Liked: Cleanliness, staff & service
value for money
Value for the price. I would stay there again. Good location in town, and everything was in walking distance.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

10/10 Excellent

Sandra, Storrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Los Arcos is located a few meters from the bus stop from the train station. A few blocks walk and you are looking at the Aqueduct. It has a nice friendly bar and good tapas.

10/10 Excellent

Jesús

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable y proximo al Centro.
Stayed 2 nights in Apr 2024

6/10 Okay

Elena

Travelled with partner
Bien, unque puede mejorar algunas cosas
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Stayed 1 night in Mar 2024

8/10 Good

Félix Román

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

FRANCINE

Travelled with partner
Liked: Amenities, property conditions & facilities
Buen servicio y excelente ubicación.
Stayed 1 night in Feb 2024

8/10 Good

Gonzalo

Stayed 1 night in Dec 2023

6/10 Okay

Antonio

Disliked: Property conditions & facilities
Le sobran dos estrellas
Stayed 1 night in Dec 2023

10/10 Excellent

ÓSCAR

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Oct 2023

6/10 Okay

Anne Marie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023