Exterior

Reviews of Holiday Inn Express Canandaigua - Finger Lakes, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 941 reviews" "
Rating 8 - Good. 260 out of 941 reviews" "
Rating 6 - Okay. 63 out of 941 reviews" "
Rating 4 - Poor. 37 out of 941 reviews" "
Rating 2 - Terrible. 37 out of 941 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jannika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Travelled with family
Nice clean room with very comfortable beds! Let us check in early to get to a wedding in time.
Stayed 1 night in Mar 2024

2/10 Terrible

Eriks

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud and terrible
Stayed 1 night in Feb 2024

2/10 Terrible

Paula

Liked: Staff & service
Disliked: Cleanliness
Our room smelled like a cat. It drove me crazy. Metal bar sticking out for bottom of bed.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Location and great value
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

carlene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Pay attention to your account, I was charged 4 times during my stay total $2300 for a stay that should cost $874, when ask management about my money they call the police and told me not to go back to my room, I was forced to leave, it’s 8 days now and the issues not resolved, they still owed me all that money, the manager at the hotel has a very bad attitude

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to town with several shopping centers within walking distance. The staff was very friendly and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Alicia

Stayed 1 night in Jan 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Min Sui

Stayed 2 nights in Dec 2023

6/10 Okay

Douglas

Stayed 3 nights in Dec 2023

4/10 Poor

Marc

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was not available the entire time of our stay and when we booked the room it did not state the pool was closed. The maid service did not make our beds or clean our room one of the three nights our stay. I needed to request towels to replace the dirty ones.
Stayed 3 nights in Dec 2023
Response from Joshanna C. GM on 30 Dec 2023
Hi Marc, I am very sorry for the inconsistency during your stay with us. This has been addressed with my team and will not happen again. Marc, I am not sure if you are aware of this, but I contacted Expedia and requested they refund you for the 1st night's stay due to the inconvenience's you faced during your stay with us. If they have not reach out to you regarding the refund, I suggest you reach out to them to ensure it has been processed. I do hope you will give us another chance in the future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A foul up on our room assignment and difficulties with the TV kept us from giving this property 5 stars. Hotel was clean, staff helpful, comfy beds. Overall we liked it and will probably book there again on our next trip to the area.
Stayed 1 night in Dec 2023
Response from Joshanna C. GM on 29 Dec 2023
Hi Joseph, I am so sorry to hear about the issues with your TV. I will speak with my staff to get more insight so moving forward they are better prepared to assist our guests.

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and friendly staff.
Stayed 2 nights in Dec 2023
Response from Joshanna C. GM on 29 Dec 2023
Thank you for your great feedback. We appreciate you taking the time to help us to improve our guests stays.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi David,Thank you for providing your feedback regarding your stay with us. I am glad you had a great stay. We hope to see you again soon. Happy HolidaysJoshanna CascioGeneral Manager

10/10 Excellent

carlene

Stayed 3 nights in Dec 2023
Response from Joshanna C. GM on 29 Dec 2023
Thank you for the great review. We appreciate you taking time to leave this.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was the most comfortable bed that I have ever slept in. I wish I had a mattress at home like this.
Stayed 1 night in Nov 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi Laura,I am so glad that you had a great nights rest with us. The beds are quite comfy. We hope you can return soon. Happy Holidays

8/10 Good

Rain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay experience.
Stayed 1 night in Nov 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi Rain,Thank you for providing feedback regarding your stay with us. We appreciate all feedback to help us improve all guest stays. Happy Holidays

10/10 Excellent

Hiroshi

Business traveller
Liked: Cleanliness, amenities
The TV in my room did not work. The room keeping did not come.
Stayed 2 nights in Nov 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi Hiroshi,Thank you for providing us with your feedback. I am so sorry to hear about your TV not working. I can assure you that it was fixed immediately. We hope to see you again, Happy Holidays.

10/10 Excellent

Rita

Travelled with group
Liked: Staff & service, property conditions & facilities
They accommodated an early check in
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Happy to know that we could accommodate this request.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

timo

Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay! Location was great and it was super clean and modern.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you for the feedback!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was great. They already had us checked in, keys made, and the young lady working the front desk was very friendly, accommodating, and carried on a conversation as though she knew us and welcoming us to the hotel. The hotel shows very well and you can see there GM and ownership take pride in preparing for their guest. We travel often for work and pleasure and have stayed at many different Brands, but IHG-Holiday Inn Express is better than our experiences at Hilton products. Looking forward to seeing how the breakfast is presented in the morning.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you! We appreciate the feedback!

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

6/10 Okay

Francis

Travelled with partner
Liked: Property conditions & facilities
Swimmimg pool
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov 2023
THank you!

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only thing I didn’t like about this stay was the breakfast. I’m not a fan of premade omelets which just get rubbery and difficult to eat after a while.
Stayed 1 night in Sep 2023
Response from General Manager on 27 Nov 2023
Thank you for your response. Unfortunatly it is part of the brand standard and Will pass this along . Thank you

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strip mall location not desirable but facilities clean, pleasant,staff very responsive.
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Obrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
thank you for the feedback! We appreciate it

8/10 Good

Horace Maynard

Stayed 2 nights in Sep 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great helpful.... breakfast was excellent.... entire area was neat and clean. The front desk staff and manager were friendly...helpful. will stay her again
Stayed 1 night in Sep 2023
Response from General Manager on 27 Sept 2023
Thank you for your feedback! We appreciate it and can't wait to see you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 22 Sept 2023
Thank you for the feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Joan

We especially enjoyed the friendliness, helpfulness and courtesy of Sheila and Patti in the Breakfast Room. Everything was hot and well presented. The room was clean and inviting.
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Thank you for your review. We appreciate it and will pass this along to the staff mentioned. We hope to see you again soon!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Thank you! We appreciate the feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
We are so happy to hear that you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on 18 Sept 2023
Thank you! We appreciate the feedback and hope to see you again soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for close proximity to CMAC. Hotel is very clean and comfortable. Quiet atmosphere and pleasant staff. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Thank you so much! We appreciate the kind words and hope to see you again soon!

8/10 Good

morgan6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to CMAC maps says it is 31 minutes, but it seemed like 20. Nice room gym was nice pool look great.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Thank you for the feedback! We appreciate it

10/10 Excellent

Stephen, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and friendly, courteous staff.
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Thank you so much for the feedback! We love hearing that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay.
Stayed 2 nights in Aug 2023
Response from General Manager on 16 Aug 2023
We are happy to hear that you have enjoyed your stay! we hope to see you again soon. Thank you!

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, the staff actually went into the room to give coffee and fresh towels!!! All six days!!
Stayed 6 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for the feedback! We strive to give the best Guest service and are happy to hear that we met your expectations. We hope to see you again in the future.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Thank you so much! We really appreciate the feedback and hope to see you again in the future.

10/10 Excellent

Alana, Port Colborne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a concert at CMAC, the room was perfect for my friend and I and we walked to the concert. The room was clean and comfortable and breakfast was delicious!!
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Thank you so much for the feedback! We are happy to hear that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Tina M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds and room.
Stayed 3 nights in Aug 2023
Response from General Manager on 11 Aug 2023
We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon! Thank you for the feedback!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 11 Aug 2023
Thank you so much for the feedback! We are happy to hear that you enjoyed your stay with us. Hope to see you again in the future.

10/10 Excellent

Suni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here. The first time I booked the wrong date (long days of travel) and the gentleman at the front desk was very helpful in getting me a room that night. This time I arrived very late, check in was fast and without any hiccups. The rooms are clean and very comfortable. The building is nice and well kept but there isn’t much within walking distance as the location is tucked in behind a retail plaza.
Stayed 1 night in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you so much for the feedback. We hope to see you again in the future!