Luxury Queen Bed Room

Reviews of Shenzhen Shanghai Hotel

4 out of 5
Shenzhen Shanghai Hotel
3032 Shennan Zhong Road, Shenzhen, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 404 reviews" "
Rating 8 - Good. 206 out of 404 reviews" "
Rating 6 - Okay. 33 out of 404 reviews" "
Rating 4 - Poor. 22 out of 404 reviews" "
Rating 2 - Terrible. 7 out of 404 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room renovated
This is my first visit since the covid lockdowns. I had visited many times earlier. They appear to have used the shutdown time well. The room I was in (and I suppose most others) is remodeled Its very clean and comfortable . The breakfast buffet has moved to a larger hall and was excellent. It appears they have robots delivering room service; at least I saw them roaming around
Stayed 3 nights in Dec 2023
Response from 质管经理 on 24 Dec 2023
Thank you for your comments. I look forward to your next return.

10/10 Excellent

sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at shanghai hotel, comfortable bed, comfortable rain showers, room is small but good enough for me to get tested. Center Park is right by, beautiful Park for long walk
Stayed 2 nights in Aug 2023
Response from 前台会员经理 on 20 Aug 2023
Thank you for your comments. I look forward to your next return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
we love the walking distance to metro very convenient location.. breakfast was good. staffs are friendly and helpful.
Stayed 4 nights in Sep 2019
Response from 预订部 on 1 Nov 2019
Dear guests, Hello! I am very happy to get you such a high rating and look forward to your next visit.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from 预订部 on 3 Nov 2019
尊敬的宾客您好!很开心得到您的评价,期待您的下次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

HAYAT, Nee York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are hospitable. Breakfast buffet was great, lobby staff warmly welcomes guest's with a smile. 5plus star review You will definitely enjoy your stay in this facility.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, good location, very convenient, there is a shopping mall in 5 mins walk
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping some of the wood framing in the bathroom is starting to rot and decay.
Stayed 3 nights in Jul 2019
Response from 培训质管 on 1 Aug 2019
Dear guests, we are deeply sorry for the inconvenience caused to you, thanks for your feedback, and wish you a happy life.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
"King" size beds are really doubles. There are no King size beds on the property.
Stayed 6 nights in Jun 2019
Response from 培训质管 on 1 Aug 2019
Dear guests, thank you for your choice to stay here. Our largest bed is 1.8 meters. Welcome to visit us again。

6/10 Okay

AJ, Los Angeles

Business traveller
Liked: Cleanliness, staff & service
The hotel is Old but tidy ... Location is great and it's close to metro and shopping centers
Stayed 4 nights in Jun 2019
Response from 培训质管 on 1 Aug 2019
Dear guests, thank you very much for your support and wish you a happy life。

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great price
The quality of the interior was very nice, I didn't expect it from a hotel that was so inexpensive. The staff were very professional. Breakfast is also a good deal if purchased when making the reservation, there is a wide selection of Western and Chinese food.
Stayed 3 nights in Jun 2019
Response from 菊 on 3 Jul 2019
Dear guests, Thank you for your support and high praise for hotel, Shanghai hotel is located in the central district of shenzhen huaqiang north commercial street and shenzhen CBD business circle, whether you are traveling or business will be the best choice, we are looking forward to your visit again

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from 培训质管 on 3 Aug 2019
尊敬的宾客,您好!很高兴您对上宾的支持,您的肯定就是我们上宾人前进的最大的动力,不断的努力去完善自己,上宾会继续加油的,欢迎您再次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish and well-located
Hotel was easy to find after getting off the metro, right next to an impressive shopping mall with Asian and Western restaurants and brands. They had bands performing there that night too(no noise at the hotel though).Reception staff were not particularly welcoming and the initial impression was that the hotel was a bit run down, especially the cafe area but the room was nice, clean, stylish and spacious. Water pressure was great in the shower and despite being located on a busy road, it was very quiet.Took us 10min by taxi to get to the HK border point.The only downside of staying in that area was that when we wanted to go out for breakfast nearby, there was nowhere apart from Starbucks that opened before 10-11am.Bizarre.
Stayed 1 night in May 2019
Response from 菊 on 1 Jul 2019
Dear guests, thank you very much for your stay and your valuable advice. We will try our best to improve our service. We look forward to seeing you again.

8/10 Good

ning

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019
Response from 培训质管经理 on 4 Jun 2019
尊敬的宾客,您好!感谢您对酒店的支持和好评,上海宾馆地处深圳市中心区-华强北商业街和深圳CBD商圈,以其优越的地理位置和具有历史性的标志建筑而享有“深圳坐标原点”之称,无论您是旅游还是商务出差都将是最好的选择,我们期待您的再次光临哦,不见不散!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know why my reservation was cancelled by Expedia or Hotel. take me three hours to get a room with a walk-in guest pay high price. and the second day we have to change to a different room. the price we paid for 4-star hotel. but overall was not a good experience. will never book this hotel again.
Stayed 2 nights in Mar 2019

6/10 Okay

pejman

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Apr 2019

8/10 Good

KY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, near MTR, and shopping malls are nearby
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near SEG electronic markets and other markets. Also very near to two subway. Staff is very good and very cooperative
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Location is great as it is near Huaqiangbei where you can get all your electronics wares.
Stayed 2 nights in Mar 2019

10/10 Excellent

JuanPablo, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for HuaQiang. WiFi signal was great (3rd floor). Only stayed for one night. Didn’t like that VPN was blocked on their network. At least the one I tried.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to metro, walking distance to the electronics shopping district. Close to either a shopping mall or street vendors, your choice.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Aries

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, front desk can be better.
Location is great if you want to explore huaqiangbei. Plenty of upscale malls to eat and shop for other things as well. Check-in was a bit longer than usual. Receptionist doesnt speak english and told us that our room is very small, which worried us since the room I booked is a king size bed. She gave us the key eventually, and the room is pretty decent.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashion design rooms n exterior but well maintain . Keep up
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, perfect location and loud noises
I have mixed feelings towards this hotel. For the positive side, the hotel is at a perfect location, with walking access to public transports, shops and restaurants; the facilities in the room are abundant; the bed is comfy; the housekeeping service is one of the best I've ever seen; all the staffs are extremely polite. For the negative side, when checking in, the hotel has difficulty finding my booking for some unknown reason, and it was time-consuming; our room is supposed to be equipped with a king bed, but it is a queen bed by Australiasian standard; the room isn't soundproof, which means we can hear neighbours opening their doors and people walking and talking in the corridor; and finally, our room faces the main Shennan Road. We have limited view but with full access to the noise around. Even if we close the window, we could still hear some traffic noises, which is not negligible. Some past travellers have mentioned that the hotel staffs have difficulty in speaking English. I cannot provide my own opinion on this issue as I am a native Chinese speaker and I only used Chinese to communicate with the staffs. But I won't be surprised if that is the case.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated and within a few miles of the convention center. The hotel is also close to the metro, shopping and restaurants Overall, well situated, clean and the property is well kept I highly recommend the facility and will consider staying here again
Stayed 8 nights in Dec 2018

8/10 Good

Wendy Guek Pong

Liked: Cleanliness, staff & service
Couple Hotel
Overall location and hotel service and conditions is not so bad. The only thing is there is no space to put the extra bed for the standard room or double bed room. That is meant only allow two adults and child below 10 years old to share your bed.
Stayed 1 night in Dec 2018

8/10 Good

Onno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine, Staff was friendly. WiFi was spotty at best.
Stayed 2 nights in Oct 2018

8/10 Good

Amoldeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Sommr, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean western style hotel
New hotel in good condition with comfortable room and bed. Close to shopping area and other facilties including train. Only 5 stops from HK boarder. Only negative was that the corridor of the hotel smelt of smoke but room was OK.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This was a nice surprise. The staff are all very polite. The hotel is clean and comfortable. The breakfast was not bad. The surrounding area is upmarket and clean. I would stay in this hotel again.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Gilberto , Cutler bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staf is very nice hotel is in the midle if the city so you can walk everywhere metro is close and taxi are everywhere hotler may need some upday but i was happy with my stay
Stayed 2 nights in Apr 2018

8/10 Good

CHONG J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable hotel
The hotel and room were clean and comfortable. However the front desk service could have been better. The first gentlemen we encountered struggled with English. The second lady was very unhelpful with trying to get our Wifi to work and unaccommodating in sorting out our bedding arrangements - we had in fact stated we would be a party of 3 adults and required a rollout bed. During our booking on Hotels.com, there was no indication of any additional charges, however the lady informed us that we would be charged for the extra bed and seemed to be full of attitude. However, the third front desk lady was much more helpful and went the extra mile to get our Wifi finally working.
Stayed 1 night in Feb 2018

8/10 Good

FILICITY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Arrived at 2.30am was welcomed friendly, but on the second last day they locked us out of our room which was very inconvenient
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel. Would stay again. Centrally located.

8/10 Good

Saul , NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location close to everything
The Buffett is great, especially if you are looking for western style breakfast. They mix Chinese food with Western food very nicely and the selection is decent. Coffee is also pretty good. It's worth paying the $10 bucks for the breakfast which by US standards is almost free especially for a four-star hotel Overall a very nice place to stay as its located centrally. I would stay here again.
Stayed 3 nights in Feb 2018

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for the price
Front desk doesn’t speak a lot of English, key didn’t work when they checked me in.

8/10 Good

TAN LENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

ANGELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel location is just perfect as we are nearby to food outlets, department stores and subway station.
Stayed 4 nights in Dec 2017

10/10 Excellent

Cristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, great customer service and friendly
The physical condition of the hotel is nothing to be raved about - this deals with the hardware. For such an old hotel, condition is actually not bad. But certainly cannot compare to newer hotels. Overall I am very satisfied with the hardware. However, I am extremely pleased with the software of the hotel - its very friendly and helpful staff; its great customer service. The hotel staff, especially the checkin counter staff were all very friendly and cheerful. This make the start of a very pleasant stay. For the lack of a fantastic hardware, the software part of the hotel certainly make up for it. I would certainly stay at the hotel again, and will definitely get all my colleagues and friends to stay at the Shanghai Hotel too.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, room was extremely clean. The interiors seems recently renovated.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
little good
lack of staff English
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Conveniently located hotel near shopping and metro
Great location, near subway line 1 which is 15 min from lo Wu for crossing to HK. Staff are very nice and helpful. The hotel room is okay, it is spacious and provides sufficient comfort for the value paid.
Stayed 1 night in Aug 2017

8/10 Good

CT, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Convenient
Nice ... close to amenities, shopping and MRT Next to mall where you can find variety of shops, eateries and supermarket
Stayed 6 nights in Jul 2016

8/10 Good

Zhiqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for the value
It is definitely a great place to stay for the value. Staff is very fridendly. Room is clean. Free WiFi. The location is fatastic. Subway station is within 3 mins walking distance and there are shopping malls around the hotel. Lots of restaurants around.
Stayed 1 night in Jul 2017