Terrace/patio

Reviews of Great National Hotel Ballina

4 out of 5
Great National Hotel Ballina
N26, Dublin Road, Ballina, Co Mayo

Reviews

8.2

Very good

Rating 10 - Excellent. 239 out of 555 reviews" "
Rating 8 - Good. 198 out of 555 reviews" "
Rating 6 - Okay. 64 out of 555 reviews" "
Rating 4 - Poor. 39 out of 555 reviews" "
Rating 2 - Terrible. 15 out of 555 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place
Stayed 3 nights in Mar 2024
Response from stephen Clarke GM on 27 Mar 2024
Dear Stephen,Thank you for your kind words! We're thrilled to hear that you found our place to be brilliant. Providing our guests with a wonderful experience is what we strive for, and we're delighted that we were able to meet your expectations.Your feedback is invaluable to us as we work to maintain and enhance the quality of our services.We hope to have the pleasure of welcoming you back to our hotel in the future for another wonderful experience.Kind Regards, Stephen Clarke. General Manager

10/10 Excellent

David, Craigavon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as you'd expect from a hotel with this star rating.
Stayed 1 night in Feb 2024
Response from Stephen Clarke GM on 27 Mar 2024
Dear David,Thank you for your feedback. We truly value your comments and are pleased to hear that your experience aligned with your expectations for a hotel of our calibre. Meeting each guests satisfaction and experience is our main priority, and we are committed to maintaining the high standards that our guests expect and deserve. We strive to continuously improve and exceed the expectations of our guests. We look forward to the opportunity to welcome you back for another exceptional stay in the future.Kind Regards, Stephen Clarke. General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Stephen Clarke GM on 27 Mar 2024
Dear Philip,Thank you for taking the time for the review. We're delighted to hear that you had a positive experience during your stay. Your feedback helps us ensure that we continue to provide excellent service to all our guests. We hope to welcome you back again soon for another fantastic stay!Kind Regards, Stephen Clarke. General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff. Lovely comfortable room. Pints of Guinness in bar were out of this world.
Stayed 3 nights in Feb 2024
Response from Stephen on 10 Feb 2024
Dear Paul,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression on you. It's always our aim to provide a comfortable and welcoming environment for our guests.We're delighted that you found your room to be comfortable, and we're especially pleased that you enjoyed our pints of Guinness in the bar! We take pride in serving high-quality beverages, and it's wonderful to know that you found them to be exceptional.We look forward to welcoming you back for another fantastic stay in the future.Kind Regards,Stephen Clarke.General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy 😊 enjoyed my stay
Stayed 1 night in Jan 2024
Response from Stephen on 10 Feb 2024
Dear David, Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Kind Regards,Stephen Clarke.General Manager

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from stephen Clarke GM on 9 Sept 2023
Dear Karen,Thank you for your brief yet heartwarming review. We are thrilled to hear that you had an excellent experience during your stay with us. Providing our guests with a relaxing and enjoyable experience is our priority, and your feedback is greatly appreciated. We look forward to welcoming you back to us in the future. Kind Regards,Stephen Clarke. General ManagerThe Great National Hotel Ballina

4/10 Poor

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very tired!
The hotel is very tired and although the staff mean well, they are poorly trained. It's also a five-minute drive outside Ballina, ie not walking distance. Poor value in my opinion.
Stayed 3 nights in Jul 2023
Response from Stephen Clarke GM on 21 Jul 2023
Dear David,Thank you for sharing your feedback about your recent stay at our hotel. We value all guest opinions and are grateful for the opportunity to address your concerns.We take great pride in providing excellent service, and it is disappointing to hear that we did not meet your expectations in this regard. We will certainly review our training processes to ensure our team is well-equipped to deliver the best possible experience to our guests.While we are a short drive from the town, we understand that some guests may prefer accommodations within walking distance. There are several local taxi operators, and our team are always willing to help any guest to organise transport if necessary. Additionally, we regret to hear that you felt our hotel did not offer good value. We regularly assess our pricing to remain competitive while providing the best possible amenities and services. We appreciate your feedback on this matter and will take it into consideration during our pricing evaluations.We sincerely apologize for any inconveniences you experienced during your stay. Your comments are valuable to us, as they help us identify areas for improvement and enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Kind Regards,

4/10 Poor

Hugh

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Stephen on 15 May 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We are sorry to hear that your experience fell short of your expectations.We would greatly appreciate it if you could provide us with more specific details about the areas where we could improve. Your feedback is important to us, as it helps us identify areas of concern and take appropriate measures to enhance our services and facilities.We apologize for any inconvenience or dissatisfaction you experienced during your stay. Our goal is to ensure that all our guests have a positive and memorable experience, and we regret that we did not meet your expectations on this occasion.If you would like to discuss your concerns further or provide any additional feedback, please feel free to reach out to our management team. We value your patronage and hope to have the opportunity to better serve you in the future.Thank you for choosing our hotel, and we appreciate your feedback.Kind Regards,Stephen Clarke. General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Overall condition of the hotel was very poor. The quality of the service was excellent. Shower was very poor with little to no pressure.
Stayed 2 nights in Apr 2023
Response from Stephen on 15 May 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about the quality of our service.However, we apologize for the disappointment you experienced with the overall condition of the hotel. We strive to maintain a high standard in all aspects of our property, and we are sorry if it fell short of your expectations during your stay. Your feedback is valuable to us, and we will take it into consideration as we work on improving our facilities.We also apologize for the inconvenience caused by the poor water pressure in the shower. We investigated the issue and found no issue with the shower perhaps it was opened fully on the controls. Your comfort is important to us, and we apologize for any inconvenience caused.Thank you for bringing these matters to our attention. We appreciate your patronage and hope to have the opportunity to provide you with an improved experience in the future.Kind Regards,Stephen Clarke. General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Works for quick trip, nothing special about it
If you're interested in a very local place where you can get a psychic reading on the way down the hall to your room or meet some locals while they are taking swimming lessons at the pool, this is your place. Seems more like a community center which must be great for folks who live in the town. Seemed a little odd to us. Also, rooms are very worn and carpets were stained... needs a huge interior update.
Stayed 1 night in Feb 2023
Response from Raphaelle on 4 Mar 2023
Thank you for taking the time to share your experience with us regarding your recent stay at our hotel. We appreciate your feedback and would like to apologize for any disappointment caused during your stay.We are happy to hear that you appreciated the local feel of our hotel and the opportunity to meet some of the locals. However, we are sorry to hear that you found the overall atmosphere to be a little odd. We hope that you still enjoyed your stay with us despite this.We also appreciate your comments regarding the state of the rooms and carpets. Please know that we take your feedback seriously, and we will be addressing these concerns with room upgrades currently in the planning phase. We are committed to providing our guests with a comfortable and enjoyable stay, and we apologize for falling short of your expectations in this regard. We would like to thank you once again for choosing our hotel, and we hope that you will give us another opportunity to provide you with a more positive experience in the future.Kind regardsRaphaelleFront Office Manager

10/10 Excellent

Diane

Stayed 1 night in Feb 2023
Response from Raphaelle on 4 Mar 2023
Hello Diane,Thank your top mark approval. The staff will be delighted to see ten out of ten rating for Hotel Ballina.We do hope you stay with us again soonKind regardsRaphaelleFront Office Manager

10/10 Excellent

Janet

Stayed 2 nights in Jan 2023
Response from Raphaelle on 1 Feb 2023
Thank you for your review. The team will be delighted to see your high mark you gave us.Kind regardsRaphaelle

10/10 Excellent

Gay

Stayed 1 night in Dec 2022

10/10 Excellent

Susan

Stayed 1 night in Nov 2022
Response from stephen Clarke GM on 24 Dec 2022
Thank you Susan for the great review it is much appreciated

8/10 Good

Peter, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a small town, this hotel has a big-time feel. Clearly it's an event venue although that's not why we were there. Food was above average, and staff's attitude was extremely helpful, right up there with five-star locations as far as service and consideration.
Stayed 1 night in Sep 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Peter,Thank you for taking the time to review your stay with us. We would hold many events thought the year but would feel that our hotel is very family orientated. I'm delighted you enjoyed your sta.

10/10 Excellent

Aidan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Aidan,Thank you for the fantastic review it is much appreciated.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definately stay again
Very clean rooms, pool is very good & child friendly. & Staff very friendly & food is good. Only observation some furniture in our room and in lobby is damaged & shabby & doesnt reflect the rest of the stay & service
Stayed 1 night in Sep 2022
Response from stephen Clarke GM on 24 Dec 2022
HI Michelle,Thank you for taking the time to review your stay. We are about to upgrade the furniture in our lobby. We are delighted you enjoyed your stay and look forward to welcoming you back to us in the future.

10/10 Excellent

Angela

Stayed 4 nights in Aug 2022
Response from Stephen Clarke GM on 8 Sept 2022
Hi Angela,Thank you for the great review.

8/10 Good

Cheryl

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel but needs some updating. Carpets in room were stained and toilet kept running making it difficult to flush properly. Pillows were flimsy but bed was comfy and room was over all clean.
Stayed 1 night in Aug 2022
Response from Stephen Clarke GM on 8 Sept 2022
H Cheryl,Thank you for taking the time to review your stay with us. We look forward to welcoming you back to us in the future

4/10 Poor

Megan

Stayed 1 night in Aug 2022
Response from stephen Clarke GM on 24 Dec 2022
HI Megan,We wish that if you had an issue during your stay you could have brought it to our attention so we may have been able to make your stay with us more memorable.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel is lovely and staff are excellent very friendly
Stayed 2 nights in Aug 2022
Response from Raphaelle on 10 Aug 2022
Hello Michelle, Thank you for your message. I am delighted you enjoyed your stay wherein you found the staff friendly and professional and you enjoyed everything the hotel could offer. I hope you stay with us again soon. Kind regards Raphaelle Front Office Supervisor

6/10 Okay

Melissa

Business traveller
Disliked: Amenities, property conditions & facilities
Could do with a facelift I think, shower was inadequate water was trickling put as so limescaled up. Coffee are breakfast was lukewarm the sugar never even melted.
Stayed 1 night in Aug 2022
Response from Raphaelle on 10 Aug 2022
Hello Melissa, Thank you for your review. I am sorry to hear of your experience. I have forwarded your comments to the relevant managers so this wont be an issue for future guests. Again thank you for your feedback Kind regards Raphaelle Front Office Supervisor

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay great location 5 minutes form town great for kids very friendly staff and notting is a bother to them very enjoyable and will definitely be back ...
Stayed 3 nights in Aug 2022
Response from Raphaelle on 10 Aug 2022
Thank you for your review. I am delighted you and your family enjoyed your stay. I hope you will stay with us again soon. Kind regards Raphaelle Front Office Supervisor

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Place To Stay.
On arrival it was quick at the reception. Unfortunately, we had booked a queen & two singles. One of them was a folding bed which is very small. There was alot of hairs in the bathtub & around the taps. The ironing board was broke & the hair dryer was broke as well. The queen bed was ok but the pillows where hard. The window opened about an inch it was very stuffy. The tiles in the pool where green slime. However i did report the faults in the room to the reception & she didnt seem that shocked with the uncleanness of the bath. There was replacement hairdryer & a rubbermat for the bath left to the room. The restaurant in the hotel was excellent the service & food was exactly what is expected from a 4star hotel. However breakfast was a let down. It was a buffet, we ate at 8.30. There was no bacon or sausages left & needed to wait on them. Also needed to request tea,coffee & toast as no one came to our table. We as a paying family where so disappointed. The hotel was more geared around the refugees staying in it & as a guest we where second best. All should have been receiving the same treatment. Unfortunately, this was not the case.
Stayed 1 night in Jul 2022
Response from Stephen Clarke GM on 8 Sept 2022
Hi anonymous,I have brought the issues with your room to our accommodation team as this is not the standard that we pride ourselves on at the hotel. I believe our housekeeping team did a reclean and changed the iron board and iron and replaced the bath mat. At breakfast our food is prepared in small quantities and replenished as needed. We do not wish to have food sitting on the buffet for a lengthened period of time. So at times there may be a small wait whilst fresh food is prepared. I have looked into the service as to why you were not approached and offered tea, coffee or toast. However I will disagree with your comment regarding our Ukrainian guests as they receive the same treatment and service as all our guests.

8/10 Good

karen

Restaurant food was terrible. Carpet in room was soiled. The leather chair in the room was torn and had a bad idour. The music from the fitness center was very loud …. Started early in morning and continued until late at night
Stayed 2 nights in Jul 2022
Response from Stephen Clarke GM on 8 Sept 2022
Hi Karen,Thank you for taking the time to review your stay with us. I apologize that you did not enjoy your food in the restaurant. If it was brought to our attention we may have been able to perhaps change or offer you an alternative. We receive nothing but high praise on our food options and service so it would have been helpful to know what the issue was as further improve our offerings and service. We are in the process of updating our bedrooms and hope to start in the new year. The leisure center is located away from the bedroom block so we cannot understand why it would interfere with the rooms and it closes at 9pm at the latest.

4/10 Poor

Pauline

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Not recommended by me.
The hotel may have been a four star at one point but definitely not now. Most of the staff were very friendly and eager to please, some staff clearly had no idea about customer relations. Kitchen flooded on the day of our arrival so we were served soup and a sandwich for evening meal which was charged to us at full price, no compensation or good will gesture. Breakfast very sparse, the continental breakfast consisted of cereal, a communal bowl of yogurt and a few strawberries, no other fruit available. Bedrooms and furniture, very very dated and in need of a complete overhaul I would say for some time.
Stayed 2 nights in Jul 2022
Response from Stephen Clarke GM on 8 Sept 2022
Hi Pauline,Unfortunately due to a massive water leak we had to close the kitchen that evening. Not to disappoint guests we offered what we were able to provide which was soup and sandwiches. All guests were notified on check in that unfortunately this was the case. We will look into our breakfast options going forward as to improve our service. Thank you for bringing your concerns to us. We look forward to welcoming you back to us in the future to show that this was a once off occurrence and I apologies again for an inconvenience occurred. .

8/10 Good

Breege

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Breege,Tank you for the great review.

8/10 Good

kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good value. Must drive into town centre, not walkable
Stayed 1 night in Jun 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Kevin,Thank you for the great review it is much appreciated,

10/10 Excellent

Maria

Stayed 1 night in Jun 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Maria,Thank you for the great review it is much appreciated,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent people going out of their way to be helpful from the front dest to the bar to the gym
Stayed 2 nights in May 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi James,Than you for the great review. We are delighted you enjoyed that hotel and our wonderful warm welcoming staff.

10/10 Excellent

Shibin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Shibin,Thank you for the great review.

10/10 Excellent

Desmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good size room, friendly staff, good leisure facilities.
Stayed 1 night in Apr 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi Desmond,We are all delighted that you enjoyed the hotel and got to see all the facilities. We look forward to welcoming you back to us in the future.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We totally enjoyed our stay. All the staff from initial reception, to bar staff to spa to waiting were most helpful and pleasant. All facilities were top class, although the pool changing room could do with a touch of tlc.
Stayed 2 nights in Apr 2022
Response from Raphaelle, Front Office Supervisor on 12 Apr 2022
Good Morning. Thank you for your wonderful review. All the staff will be delighted to read it. We do hope you stay with us again soon. Kind regards Raphaelle Front Office Supervisor

2/10 Terrible

John

Stayed 2 nights in Feb 2022
Response from stephen Clarke GM on 24 Dec 2022
Hi John,We wish we knew what issues you had or if you had brought it to our attention we may have been able to rectify and made your stay more enjoyable.

6/10 Okay

Avril

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2022
Response from Raphaelle, Front Office Supervisor on 1 Feb 2022
Hello Avril, Thank you for your review. We appreciate your feedback. We hope you stay with us again soon Kind regards

10/10 Excellent

Margarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Stephen Clarke Acct. General manager on 12 Nov 2021
Hi Margarita Thank you for taking the time to review and for the great rating. We look forward to welcoming you back in the future

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Stephen Clarke Acct. General manager on 12 Nov 2021
Hi david, Thank you for the king rating. We hope you will stay with us again in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good but getting a little tired
Handy hotel for business in the area. Getting a little tired and in need of tlc.
Stayed 3 nights in Sep 2021
Response from Stephen Clarke Acct. General manager on 12 Nov 2021
Hi anonymous, We are hopefully going to start updating many parts of the hotel over the next few months. Unfortunately due to being closed and the guidelines during this covid period we have been unable to start so far. We hope that you would join us again in the future.

6/10 Okay

Andrew

Liked: Staff & service
Still ok
The hotel is somewhere I stay at often , however it’s condition and it’s cleanliness is on a downward spiral. It needs some maintenance
Stayed 1 night in Aug 2021
Response from Raphaelle, Front Office Supervisor on 4 Sept 2021
Hello Andrew, Thank you for your review. Yes it has been a busy season. And we have our maintenance scheduled for the next few months. Again thank you for your feedback. Kind regards Raphaelle Front Office Supervisor

10/10 Excellent

Cormac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Aug 2021
Response from Raphaelle, Front Office Supervisor on 4 Sept 2021
Hi Cormac, Thank you for your review. I am glad you had a great stay at Great National Hotel Ballina. We hope you will stay with us again soon. Kind regards

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from stephen Clarke GM on 24 Dec 2022
Hi John,Thank you for the great review

10/10 Excellent

Diarmuid

Stayed 1 night in Aug 2021
Response from stephen Clarke GM on 24 Dec 2022
Hi DiarmuidThank you for the great review.

10/10 Excellent

Martina Breda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was spotless from the moment we arrived the welcome the friendliness wax fantastic
Stayed 1 night in Jul 2021
Response from Raphaelle, Front Office Supervisor on 4 Sept 2021
Hello Breda, Thank you for your review. I am delighted you had a fantastic stay from the moment your arrived to departure wherein you found everything spotless and all staff friendly. We hope to welcome you back soon. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location close to town. Great food and service in the restaurant. Rooms were great though bed was very soft but that's just personal preference. Nice pool and sauna. Enjoyed stay very much.
Stayed 1 night in Jul 2021
Response from Raphaelle, Front Office Supervisor on 4 Sept 2021
Hello, Thank you for your review. I am glad you enjoyed your stay very much, enjoying the pool and sauna. The staff will be delighted with your feedback. Thank you Kind regards

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Raphaelle, Front Office Supervisor on 4 Sept 2021
Good Morning Thank yo for your high ranking of Hotel Ballina. I am glad everything was to your satisfaction Kind regards

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is 4th time staying here staff can not do enough
Stayed 3 nights in Jul 2021
Response from Raphaelle, Front Office Supervisor on 4 Sept 2021
Good afternoon Joe, Thank you for your review. The team will be delighted with your feedback. Very much appreciated after a very busy season Kind regards

8/10 Good

Rose

Stayed 1 night in Jun 2021
Response from stephen Clarke GM on 24 Dec 2022
Hi Rose,Thank you for taking the time to review your stay with us.

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Staff good. Room good Food not so good Pool not good
Stayed 2 nights in Jun 2021
Response from stephen Clarke GM on 24 Dec 2022
Hi Kevin,Thank you for the great review. The staff will be delighted with the praise.

10/10 Excellent

frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All went very well, room , checking was perfect. Very slow service foe dinner and breakfast, otherwise no problems
Stayed 1 night in Jun 2021
Response from stephen Clarke GM on 24 Dec 2022
Hi Frank,Thank you for the great review. I will look into the service but at peak times it can be busy as all food is cooked to order to ensure that it is off the best quality.

10/10 Excellent

ellen

Travelled with family
Liked: Cleanliness, staff & service
It was nice and quiet staff were lovely and helpful
Stayed 1 night in Oct 2020
Response from Stephen Clarke, Deputy General Manager. on 12 Oct 2020
Hi Ellen, Thank you for taking the time to rate us. We look forward to seeing you in the future. Kind Regards Stephen Clarke, Deputy General Manager.