We stayed 4 nights, highly recommend!
-THE BEACH! Lots of chairs all day. (We were there off season). The water is a bit sandy.,not good for snorkeling as you can’t see any fish.
-Food: there is the buffet and 4 restaurants. You make dinner reservations at the restaurants on the app or at front lobby. With the app we only got 1 spot for the 4 nights. So we went to the front lobby and learned that for 4 nights, the app only allows reservation. If they have openings, they make a reservation for you. We ate 3 nights which were delicious. The buffet is pretty good, lots of choices. There’s a coffee café with pastries, also a “snack bar” near the pool. There are self-serve machines for pina coladas & strawberry daiquiris, and rum bottles next to them to add.
-Room: Nice, very clean, bed was comfortable which says a lot as I have a bad back. BUT you can’t control the temperature and it was pretty cold. We had to turn it on/off. There are water fountains in the hall to fill your water bottles. We had a small porch.
-Activities:There's a team of staff that keeps things lively. Water sports are included. At night there is music at front lobby, but also a stage at the other end of the resort with shows, movies, etc each night. In the day there are scheduled activities. It's hard to get a chair by the pool. Across the street from resort is a small shopping area, Playa del Carmen is about 25 min walk. It’s very safe, there’s security gates and personnel entering hotel zone.