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The Swan Hotel

3.0 star property
Eco-certified hotel with bars/lounges and fitness centre

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April 2024
May 2024

The Swan Hotel

Photo gallery for The Swan Hotel

Property grounds
Front of property
Deluxe Room, 1 Queen Bed, Non Smoking
Lunch and dinner served
Reception

Overview of The Swan Hotel

Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Sadler Street, Wells, England, BA5 2RX
  • Popular LocationWells Cathedral2 min walk
  • Popular LocationWells Bishop's Palace5 min walk
  • Popular LocationWookey Hole Caves6 min drive
  • AirportBristol (BRS-Bristol Intl.)39 min drive
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Room options

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About the area

Wells

Located in Wells, The Swan Hotel is in the city centre. Wells & Mendip Museum and Lake Village Museum are cultural highlights, and some of the area's attractions include Greenbank Pool and Royal Bath and West Showground. The Cheddar Gorge Cheese Co. and Cheddar Crazy Golf are also worth visiting.

What's nearby

  • Wells Cathedral - 2 min walk
  • Vicar's Close - 4 min walk
  • Wells Bishop's Palace - 5 min walk
  • Milton Lodge Gardens - 15 min walk
  • Wookey Hole Caves - 6 min drive

Getting around

  • Frome Station - 27 min drive
  • Bristol International Airport (BRS) - 42 min drive

Restaurants

  • The Quarter Jack - 7 min walk
  • Fountain Inn & Boxers Restaurant - 5 min walk
  • The Globe Inn - 5 min walk
  • Fosso Lounge - 3 min walk
  • Cathedral Green - 1 min walk

About this property

The Swan Hotel

Transformed eco-certified hotel in the city centre, renovated in 2017
At The Swan Hotel, you can look forward to a terrace, a garden and dry cleaning/laundry services. Be sure to enjoy a meal at 15c A.D, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 bars and a gym.
Additional perks include:
  • Full breakfast (surcharge), self-parking (surcharge) and a banquet hall
  • Free newspapers, a 24-hour front desk and barbecues
  • Smoke-free property, a porter/bellboy and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at The Swan Hotel offer comforts, such as 24-hour room service, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Heating and portable fans
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • Electric kettles, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM–10 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 15c A.D
  • The Bar

Things to do

  • Gym

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop

Business services

  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1422
  • Renovated entire property - January 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 28-inch TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.50 for children
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts

Property is also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel

Frequently asked questions

Is The Swan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Swan Hotel?

Self-parking is available for a fee. Limited spots are available.

What time is check-in at The Swan Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at The Swan Hotel?

Checkout is at 10:00 AM.

Where is The Swan Hotel located?

Located in the heart of Wells, this eco-certified hotel is steps away from Wells & Mendip Museum and Wells Cathedral. Vicar's Close and Ebbor Gorge are also within 5 minutes.

The Swan Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 375 reviews" "
Rating 8 - Good. 147 out of 375 reviews" "
Rating 6 - Okay. 30 out of 375 reviews" "
Rating 4 - Poor. 8 out of 375 reviews" "
Rating 2 - Terrible. 5 out of 375 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Beate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️

6/10 Okay

Ralph

Travelled with partner
Not a four star property front desk staff needs more training

10/10 Excellent

MRS S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
Stayed 4 nights in Dec 2022

10/10 Excellent

Steve

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel
Very nice hotel with atmosphere.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City Centre hotel
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Stayed 1 night in Sep 2022

8/10 Good

Hamza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022