Dear Charles, Thank you for your kind feedback about our helpful staff. We are pleased to hear that our team was able to assist you during your stay. Providing excellent service is important to us, and we appreciate your recognition of our efforts. We look forward to welcoming you back at Extended Stay America on your next visit. Sincerely,Hotel Management

Dear Charles, Thank you for your positive feedback about our well-maintained property. We take great pride in ensuring our facilities are clean and inviting for our guests. Your appreciation means a lot to us. We are committed to providing a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back soon. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Charles, Thank you for recommending us based on our above-average customer service. We strive to provide exceptional service and are thrilled to hear that you had a positive experience with us. Your recommendation means a lot to us and serves as motivation for our team. We look forward to welcoming you back at Extended Stay America and exceeding your expectations again. Sincerely,Hotel Management

Dear Charles, Thank you for your wonderful feedback and for considering us the best hotel in the Springfield region. We are thrilled to hear that you had such a positive experience with us. Providing exceptional service and accommodations is our goal, and we're delighted that you enjoyed your stay. Your recommendation means a lot to us. We look forward to continuing to be your preferred choice in the area and welcoming you back at Extended Stay America for another great stay. Sincerely,Hotel Management

Dear Charles, Thank you for your positive feedback regarding our customer service. We are thrilled to hear that you had an excellent experience during your stay. Providing exceptional service is a top priority for us, and we appreciate your recognition of our efforts. We look forward to welcoming you back for another outstanding stay. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Kenneth, Thank you for your wonderful feedback and for choosing to stay with Extended Stay America for several weeks. We greatly appreciate your kind words about our staff, particularly Nyo and Maliha. Providing excellent service and hospitality is our priority, and we're delighted that they made your stay enjoyable and comfortable. We will be sure to pass along your compliments to them. We look forward to continuing to exceed your expectations during your stay with us. Sincerely,Hotel Management

Dear IRIS, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Charles, Thank you for your kind words about our staff! We're delighted to hear that you had an excellent experience with us. Providing exceptional service is our top priority, and we're thrilled that our team made a positive impression on your stay. Your feedback is truly appreciated, and we'll be sure to pass along your compliments to our staff members. We strive to create memorable experiences for all our guests, and we're grateful for your recognition of our efforts. We look forward to welcoming you back at Extended Stay America for another wonderful stay. Sincerely,Hotel Management

Dear Hannah, Thank you for reviewing your stay at Extended Stay America. We are delighted to learn that our team played a significant role in making your stay memorable. Additionally, your comments regarding our accommodation have been noted and will be shared with the relevant staff members. We are grateful for the opportunity to have been of service and look forward to the possibility of welcoming you back in the near future.Sincerely,Hotel Management

Dear Sarah, Thank you for choosing Extended Stay America and for your excellent review. It's wonderful to hear that our central location was convenient for you and enhanced your stay with us. We receive numerous positive comments about our location, so we are thrilled that this made your stay great. We appreciate your business and look forward to seeing you again. Have a great day.Sincerely,Hotel Management

Dear Coy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Guest, We are delighted you enjoyed your stay with us at Extended Stay America! It is wonderful to know that you appreciated our laundry facilities, found our staff great, and enjoyed the convenient location near Springfield Town Center. We're also glad you found the surroundings suitable for walking your dog. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay soon!Sincerely,Hotel Management

Dear Sondra, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your remarks on Hodan's service are much appreciated and shared with the team. Please revisit us soon. Sincerely,Hotel Management

Dear Serita, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and unable to stay with us is highly frustrating, and we deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Bobby, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Charles, We are pleased you had a good time at Extended Stay America during your visit to our city. You were pleased with the helpful and polite staff, which is a joy for us. We look forward to your next stay. Sincerely,Hotel Management

Dear Charles, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay. We are glad our associate's service made a remarkable memory during your time with us. Please revisit Extended Stay America, and we wish you all the best.Sincerely,Hotel Management

Dear Sondra, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay. We are glad our associate Nyo's service made a remarkable memory during your time with us. Please revisit Extended Stay America, and we wish you all the best.Sincerely,Hotel Management

Dear Sobia, Thank you for the review. We apologize for the unpleasant odor that compromised your stay. What you encountered falls short of our standards, and we will share your comments with our housekeeping team to prevent similar occurrences. We understand your decision, and we appreciate your honesty. If you reconsider, we want to provide you with a more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Sondra, Thank you for recognizing Hodan's outstanding service and for choosing Extended Stay America! Her warm and friendly demeanor truly adds to the pleasant atmosphere. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Yasir, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our friendly and dedicated staff made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Bonnijean, We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we regret any inconvenience caused by the condition of your room and the lack of amenities. We will address these concerns internally to ensure a more comfortable experience for our guests in the future. It's encouraging to hear positive comments about cleanliness, safety, and the helpfulness of our staff. We appreciate your understanding and hope to have the opportunity to exceed your expectations on any future visits. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Marcus, Thank you for sharing your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Sondra, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to Nyo. We look forward to your next stay. Thank you again!.Sincerely,Hotel Management

Dear Sondra, Thank you for this outstanding review and for selecting Extended Stay America for your visit. IIt is great to know that our associates made your stay more comfortable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Nyo. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Sondra, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Nyo; we'll gladly share your kind words with him and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management