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Reviews of Chaarya Resort & Spa by Chandrika

5 out of 5
Chaarya Resort & Spa by Chandrika
Kataragama Road, Thissamaharama

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff - courteous and helpful
Stayed 2 nights in Mar 2023
Response from Chaarya Resort on 20 Mar 2023
Thank you so much for your recommendation and review. We hope to see you again at Chaarya resorts!

6/10 Okay

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Hassles for my driver.
The room was fine except for the problem of flies in the room. I didn't appreciate the treatment my driver received. In Sri Lanka hotels offer free accommodation to drivers. This hotel at first refused to give my driver that service with the sorry excuse that I was a foreigner! What does that have to do with anything!? It was a lot of trouble to get the hotel to give us and my driver the same service they grant to Sri Lankans.
Stayed 2 nights in Dec 2022
Response from Chaarya Resort and Spa on 28 Dec 2022
Thank you so much for the review. We give priority for driver accommodation to the first bookings received by us, so please be informed that as driver accommodation is not available at that time, we have provided accommodation for your driver at another location at our expense.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Vinney

Travelled with group
Liked: Cleanliness, property conditions & facilities
Not recommended for SPA enthusiasts.
Good small hotel but the food range was limiting. Thr Spa was real let down.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Devraj

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms were very bad condition. Had lots of insects. The bedsheets were dirty. Towels were worn out. The double bed was made by combining the two single beds which had abig rough edge in the centre. Lots of mosquitoes. The manger on duty in the evening was dressed up not for work but as if going for stroll. Very unhelpful manager. Flies all around in the dining area and on food.
Stayed 1 night in Dec 2019

10/10 Excellent

Anojan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good location for safari. Helpful staff. Pool bar could do with offering a wider menu selection.
Stayed 1 night in Aug 2019

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Ruween

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Ruween

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
No hot water for 3 days rude staff and below standard food - very low grade hotel
Stayed 2 nights in Dec 2018

10/10 Excellent

Ruween

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds, stylish rooms, great food!
Spacious, comfortable and clean room, nicely decorated. Large bathroom with a waterfall shower and a corner bath. Staff friendly. Plentiful buffet for breakfast and dinner, good selection of western and Sri Lankan dishes. Reasonably priced food and drink. Very nice pool. Less than 30 minute drive to Yala National Park.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with big rooms
Wonderful massive room! The hotel organised our visit to Yala NP no problem. The only slight issue we found was that there was a wedding celebration being held there so there was very loud music until at least 1:30am! Luckily we were tired enough that we could sleep through it!

4/10 Poor

franziska, NYC

Disliked: Cleanliness, staff & service
Skip the safari, skip the hotel and save yourself
Upon checking in and circling around, no staff person could tell us where the room was. Nice overall room size with balcony and bathroom but the shower leaks and lack of hot water, slight mildew smell and killed several mosquitos in the room with no mosquito netting for the bed. Found a colony of red ants at our door entrance next day, staff came to kill it with spray but left all the dead ants there. 2nd night found rat droppings in the room and on the bed specifically on the pillow. Disgusting. Safari to the Yala Nat'l Park was a joke which the hotel arranged the driver for us. They force you to rent a jeep because they dig tons of potholes in the road and the amount of jeeps in the park you are literally stuck in TRAFFIC most of the time with nothing to see. The driver couldn't drive the jeep and at the end tried to squeeze an extra 5000 rupees from us. Hotel should use a more reputable jeep service. Actually save yourself some grief and don't do the safari. The dining area was dirty and had flies constantly with limited food selections. Tuna was going bad hence being so fishy but they still served tuna to the customers. Lack of WiFi.

6/10 Okay

Verified traveller

Liked: Room comfort
Good stay but need to improve the communications
The communication/awareness to be improved. I was at halfboard basis wchich included breakfast & lunch.There was no buffet but as per a menu ordered., But it was fine. The issue was they didn't specify in the lunch menu, what were included for half board basis and some items they billed seperatley at a high cost. Except that other things were ok.

4/10 Poor

R, Uitenhage

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Definitely not a 4* or 5*
I was forced to stay as there are limited hotels in the area. Was not great

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Anlage und Zimmer. Die Zwei Herren von der Bar machen einen Super Job. Leider ist das Buffet nicht gerade 4Stern gemäss und man kann nicht draussen essen. Den Spa Bereich sollte man meiden. Sehr entäuschend.
Stayed 5 nights in Jan 2020
Response from Team Chaarya on 2 May 2022
Thank you for taking time to write a review and thank it really help us to improve our service. Thanking you once again Team Chaarya

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點方便
地點方便, 性價比高, Buffect 抵食唔錯! 最重要近YALA NATIONAL PARK 15-20min 到了
Stayed 1 night in Dec 2018

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hôtel très bien sûr tous les aspects (par contre, climatisation très bruyante la nuit) Dîner et petit déjeuner (à emporter) très bien, proche du parc Yala pour safari
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Helt okay
Greit hotel. God service og godt mat. Hotellrommet var noe slitt og bassenget langt mindre enn en fikk inntrykk av på bilde. Uansett et greit bassengområde. Mange fluer overalt, men det gjorde hotellet så godt de kunne for å minimerer.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book this hotel.
Don't trust the hotelmanager. One day before arrival in the hotel, we received an email, saying that due a maintenance issue our booking had to be relocated to another hotel, which would provide the same level of service. However, looking on internet we found many disappointing reviews for this hotel. After a many phone calls we did not receive a satisfying response to our request for a suitable alternative. We decided to go to the hotel to have a conversation with the hotel manager. However, upon arrival we were very surprised to see cars and coaches with many guests, putting their suitcases in the arrival hall. We asked the manager, what maintenance issue caused our relocation in another hotel. He then responded, that the hotel rooms had bugs. I asked the manager, if he did not feel embarrassed putting his guests in rooms full with bugs. He then responded that some guests did not care. I asked several arriving guests if they knew about bugs in their rooms. They all said, that they were not informed and did not know about bugs at all. Eventually we spent two days in the Hibiscus Garden Hotel opposite the Chandrika. A very nice quiet hotel, good service and excellent meals. Cheaper with half board and the Chandrika with breakfast only.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel, plein de charme, très jolie deco
Séjour touristique du Sri Lanka.

6/10 Okay

Laure, Lyon

Liked: Staff & service, room comfort
Correct mais sans wifi
hotel correct cependant pas de wifi dans l'établissement

4/10 Poor

Verified traveller

Disliked: Room comfort