I don't know where to start...People who worked seem like they don't want to run an hotel. We had a very bad service from the beginning to the end. The room itself was terrible. Beware that the rooms are next to each other, they are all the same and they have CARPET on the floor. Everything in our room was very dirty, more especially the carpet. Bad smell and humidity in the room. There was stain and moisture everywhere in the bathroom (see pictures). Also, there was a big lack of amenities in the room (no hair dryer, no fridge, old television, etc.). I travelled 1 month in Sri Lanka and this is by far the worst hotel we had! More especially if you consider it was one of the most expensive. We really didn't feel great in this room and we considered to move to another hotel for our second night because it was too dirty, old and unpleasant.