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Уважаемая Екатерина,Спасибо за выбор отеля «Коринтия Санкт-Петербург» и за Ваш положительный отзыв. Ценим Ваше внимание и время.Для нас будет огромным удовольствием встречать Вас вновь.Искренне Ваш,Эрик ПерГенеральный Управляющий
Had the worst check-in experience at this property. Totally stiff and unfriendly check-in staff. Never mentioned ahead that they require a PCR which is valid 48 hrs at check-in. Our flight was delayed and by the time we were checking-in it was at 49 hrs!! Didn't let us check-in at the least and told us to bring another PCR before they even let us in. Wouldn't cancel or refund as another 5-star property down the road were ready and more than accomdating to let us check-in at least and then go for a PCR. They have lost a loyal customer and never staying here again and neither recommending this property to anyone.
Verified traveller
Stayed 2 nights in Jan 2022
Response from General Manager on 18 Jan 2022
Dear Guest,
Thank you for taking the time and sharing your experiences about your stay at the hotel Corinthia St Petersburg.
It greatly concerns us that we weren't able to meet your expectations during your check-in procedure.
We have to confirm that our colleagues at Front Office are acting according to St.Petersburg Government Decree, which we cannot break.
We would like to thank you for understanding and hope to welcome you back to our hotel during your next visit to St. Petersburg.
With kindest regards,
Eric Pere
General Manager
Dear Vladilen,
Let us first of all thank you for staying at our hotel and sharing your feedback.
We are very sorry to hear that you were not happy with no VIP access this time. We would like to get more information regarding what exactly access you mean. Would you please contact us to let us know about it, so that we can follow up the situation?
We hope that you will come back to the hotel Corinthia St Petersburg and give us another chance to provide you with our traditional European hospitality.
Sincerely yours,
Eric Pere
General Manager
Dear Sandeep,
We would like to thank you for choosing our hotel Corinthia St Petersburg.
It's a great pleasure to learn that you have enjoyed your time with us and that everything was up to your expectations.
We are looking forward to welcoming you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
everything is very good except the check in. it was vary bad and take very long time with out said sorry. bad behaviour of the staff. this was worst thing in st. Peters burg.
mohamed
Stayed 3 nights in Aug 2021
Response from General Manager on 18 Aug 2021
Dear Mohamed ,
Thank you for taking time and sharing review on your stay at our hotel.
It's a great pleasure to learn that you enjoyed your time with us and that almost everything was to your satisfaction.
We truly regret that you were upset with long check-in procedure and work of our colleagues. Please rest assured that all your comments were immediately addressed to the Front Office management and necessary actions will take place accordingly.
We will be glad to welcome you to Corinthia St.Petersburg during your next visit to our city.
Sincerely yours,
Eric Pere
General Manager
Dear Guest,
We would like to thank you for choosing our hotel Corinthia St Petersburg.
It's a great pleasure to learn that you have enjoyed your time with us and that everything was up to your expectations.
We are looking forward to welcoming you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
Dear Ali,
We would like to thank you for choosing our hotel Corinthia St Petersburg.
It's a great pleasure to learn that you have enjoyed your time with us and that everything was up to your expectations.
We are looking forward to welcoming you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
I assume this is one of the best hotels in the city. Deserved 5 stars.
Verified traveller
Stayed 2 nights in May 2021
Response from General Manager on 4 Jun 2021
Dear Guest,
We would like to thank you for choosing our hotel Corinthia St Petersburg and giving such a positive feedback about your stay.
It's a great pleasure to learn that you have enjoyed your time with us and that everything was up to your expectations.
We are looking forward to welcoming you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
6/10 Okay
Diana
8 May 2021
Diana
Stayed 3 nights in May 2021
Response from General Manager on 4 Jun 2021
Dear Diana,
We would like to thank you for choosing our hotel Corinthia St Petersburg and giving your feedback.
We are looking forward to welcoming you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
Уважаемый Гость,
Спасибо, что нашли время и поделились своим впечатлением о пребывании в отеле «Коринтия Санкт-Петербург».
Нам приятно узнать, что Вам понравилось проживание в нашем отеле.
Мы будем рады снова поприветствовать Вас во время Вашего следующего визита в Санкт-Петербург и иметь возможность вновь предоставить Вам незабываемый опыт.
Искренне Ваш,
Эрик Пер
Генеральный Управляющий
Уважаемый Гость,
Спасибо за выбор отеля «Коринтия Санкт-Петербург» и за Ваш позитивный отзыв. Ценим Ваше внимание и время.
Будем рады новым встерчам.
Искренне Ваш,
Эрик Пер
Генеральный Управляющий
10/10 Excellent
Verified traveller
1 Apr 2021
Verified traveller
Stayed 1 night in Mar 2021
Response from General Manager on 27 Apr 2021
Уважаемый Гость,
Спасибо за выбор отеля «Коринтия Санкт-Петербург» и за Ваш положительный отзыв.
Для нас будет огромным удовольствием встречать Вас вновь.
Искренне Ваш,
Эрик Пер
Генеральный Управляющий
The stay was quite and nice but upon check out I discovered a cigaret bud under my seat, even though we were checking out it was pleasant finding that. After advising the front desk about it, I was expecting a little more rather than “when yuh come back we will upgrade you”. Whatever.
Verified traveller
Stayed 3 nights in Mar 2021
Response from General Manager on 22 Mar 2021
Dear Guest,
Let us first of all thank you for staying at our hotel and sharing your feedback.
We are glad to learn that you were enjoying your stay with us.
At the same time we are very sorry to hear that you were dissapointed with the finding during your depature and would like to sincerely apologize for this.
It's only through the comments of our guests we do have an opportunity to control and maintain our service at the top level ensuring a unique experience for our guests. We would like to assure you that we will follow up on the described occurrences and will implement the necessary actions.
We hope that you will come back to hotel Corinthia St Petersburg and give us another chance to provide you with our traditional European hospitality.
Sincerely yours,
Eric Pere
General Manager
Уважаемый Гость,
Спасибо за выбор отеля «Коринтия Санкт-Петербург» и за Ваш положительный отзыв. Ценим Ваше внимание и время.
Для нас будет огромным удовольствием встречать Вас вновь.
Искренне Ваш,
Эрик Пер
Генеральный Управляющий
Great reception approach to client, quick solving any issue. Very active and proactive personal. Friendly , i had feeling it is my home.
Personal appreciation to Barmen Aleksandr and Reception Desk !
Andriy
Stayed 4 nights in Feb 2021
Response from General Manager on 25 Feb 2021
Dear Andriy,
We would like to thank you for taking the time to share your experiences at hotel Corinthia St Petersburg.
It's a great pleasure to learn that you enjoyed your time with us and that everything was to your satisfaction. Thank you for your kind words regarding the work of our professional employees. We will share your comments with our colleagues as positive reviews of our guests are motivating our team very much.
We are looking forward to welcoming you back at Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
Nothing specific to outline other than location and the historic building
Verified traveller
Stayed 1 night in Jan 2021
Response from General Manager on 26 Jan 2021
Dear Guest,
We would like to thank you for taking the time to share your experiences.
It was a pleasure to learn that you enjoyed your time at Corinthia St Petersburg and we hope that your trip has left only positive memories.
We are looking forward to seeing you back to our hotel.
Sincerely yours,
Eric Pere
General Manager
Great hotel, nice staff!
They gave me a room 7 levels more than I expected
Dmitrii
Stayed 2 nights in Dec 2020
Response from General Manager on 24 Dec 2020
Dear Dmitii,
It is such a delight to read your stunning review of hotel Corinthia St Petersburg. Thank you for sharing your wonderful experience.
We are glad to know that you enjoyed your stay with us. Thank you also for highlighting that you liked our attentive employees.
We look forward to welcoming you again to our hotel during your next visit to St. Petersburg.
Sincerely yours,
Eric Pere
General Manager
8/10 Good
I.N., London
8 Dec 2020
Liked: Cleanliness, staff & service, amenities
The location is unique and historic and very conveniently places you at Nevsky.
meanwhile, the ventilation system is obviously old therefore the smell in the room is so so, and very bad in the bathroom, though the room I was upgraded (n.366) was terrific.
I.N.
Stayed 3 nights in Dec 2020
Response from General Manager on 9 Dec 2020
Dear Guest,
Thank you for choosing the hotel Corinthia St Petersburg on your recent visit to our beautiful city.
We are glad to learn that you liked the unique location of our hotel.
At the same time we would like to extend our sincerest apologies for your disappointment with the hotel experience regarding a smell in the bathroom.
We know that this does not change your experience but you can feel confident that we have heard your concern and are taking appropriate action.
Thank you once again for your feedback, and we hope you will give us another opportunity to welcome you back in the very near future so that we may show you that we stand behind our commitment to grand hospitality.
Most sincerely,
Eric Pere
General Manager
Free umbrella to go into the rain and wind. Very friendly and pleasant stuff.
Verified traveller
Stayed 3 nights in Oct 2020
Response from General Manager on 30 Oct 2020
Dear Guest,
Thank you for taking your time and sharing such a positive feedback about your stay at the hotel Corinthia St Petersburg.
It is our pleasure to learn that we have met your expectations. Your kind feedback about our service and friendly staff are deeply appreciated.
We look forward to welcoming you again to our hotel during your next visit to St.Petersburg.
Sincerely yours,
Eric Pere
General Manager
The Corinthian has a great staff which elevated the experience of being in SPB. They are professional and courteous, as well as accommodating. If you’re going to stay in SPB .... stay here!
David
Stayed 1 night in Sep 2020
Response from General Manager on 8 Oct 2020
Dear David,
It is such a delight to read your stunning review of hotel Corinthia St Petersburg. Thank you for sharing your wonderful experience.
We appreciate your feedback and will share your comments with the team.
We look forward to welcoming you again to our hotel during your next visit to St. Petersburg.
Sincerely yours,
Eric Pere
General Manager
8/10 Good
Polina
14 Aug 2020
Liked: Cleanliness, room comfort
Polina
Stayed 4 nights in Aug 2020
Response from General Manager on 7 Sept 2020
Dear Polina,
Many thanks for your review. We appreciate your attention and time.
We will be glad welcoming you to our hotel during your next visit to St.Petersburg.
With best regards,
Eric Pere
General Manager
6/10 Okay
Dauro
Business traveller, Travelled with group
4 Jun 2020
Liked: Cleanliness, staff & service
The hotel is located in a very convenient location from where you can walk to restaurants, stores and high-end shops. However, the property is a little bit aged. The staff is fantastic: friendly, helpful, highly professional.
Dauro
Stayed 13 nights in Dec 2019
Response from General Manager on 4 Jun 2020
Dear Mr. Dauro,
Thank you for your review about our hotel and staff.
In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests and positive feedback about our professional employees is very motivating for our team.
It will be our pleasure to welcome you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
2/10 Terrible
Verified traveller
27 Mar 2020
Disliked: Staff & service
Verified traveller
Stayed 2 nights in Mar 2020
Response from General Manager on 31 Mar 2020
Dear Guest,
First of all let us thank you for sharing your experience with us.
It’s only through the comments of our guests we do have an opportunity of constant improvement of our services ensuring a unique experience for our guests.
We truly regret that you were not satisfied with some of our services and we would like to sincerely apologize for it.
If possible, we would like to get more details on the reasons of the negative feedback so that we can follow up with it. At your convenience, please contact us directly to clarify the situation.
We hope that you will come back to Corinthia St Petersburg and give us another chance to welcome you with our traditional hospitality.
Sincerely yours,
Eric Pere
General Manager
The hotel had a good service, it is well located but you need to take some medium of transport to get to some museums.
Verified traveller
Stayed 3 nights in Mar 2020
Response from General Manager on 16 Mar 2020
Dear Guest,
Thank you for such a warm review about our hotel and staff.
In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests and positive feedback is very motivating for our team.
It will be our pleasure to welcome you back to Corinthia St Petersburg.
Sincerely yours,
Eric Pere
General Manager
10/10 Excellent
Verified traveller
4 Mar 2020
Verified traveller
Stayed 4 nights in Feb 2020
Response from General Manager on 6 Mar 2020
Dear Guest,
Thank you for choosing hotel Corinthia St Petersburg for your recent stay during your trip to our city.
In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests and positive feedback is very motivating for our team.
It will be our pleasure to welcome you back at Corinthia St Petersburg.
Most sincerely,
Eric Pere
General Manager
Response from Генеральный Управляющий on 16 Feb 2020
Дорогой Гость,
Мы хотели бы поблагодарить Вас за выбор отеля "Коринтия Санкт-Петербург".
Нам очень приятно слышать, что нам удалось оправдать Ваши ожидания и Вы насладились отдыхом у нас в отеле. Мы стремимся поддерживать высокие стандарты обслуживания гостей и рады тому, что Вы остались довольны уровнем предоставленного сервиса.
Для нас будет огромным удовольствием снова поприветствовать Вас в отеле.
С уважением,
Эрик Пер
Генеральный Управляющий
Dear Guest,
Thank you for choosing Corinthia St Petersburg for you recent stay during the trip to our city.
In our constant attempt of delivering the high level of service we do appreciate to hear the comments of our guests and positive feedback is very motivating for our team.
It will be our pleasure to welcoming you back at Corinthia St Petersburg.
Most sincerely,
Eric Pere
General Manager
Very nice and friendly property, next time I will stay there, when I will visit Petersburg
Verified traveller
Stayed 3 nights in Jan 2020
Response from General Manager on 6 Feb 2020
Dear Guest,
We would like to thank you for taking the time to share your experiences about your recent stay at Corinthia St Petersburg.
It was a great pleasure to learn that you enjoyed the time spent with us and we hope that your trip has left only positive memories.
We are looking forward to seeing you back to our hotel during your next visit to St.Petersburg.
Most sincerely,
Eric Pere
General Manager
Staff - amazing group of people! The frontline staff spoke English well. The team also provided a special welcome for my parents who were celebrating their anniversary. Special mention to Elena who was on top of everything related to our stay. The concierge also helped to book a reasonably priced tour for my family with a good guide.
Location - it is in the key shopping district with plenty of dining options. Never a boring evening and convenient. There are two metro stations within walking proximity.
Room / facilities - the rooms were clean and decent sized. Our king sized bed was comfortable. But the bathroom could use a little update though all the necessary amenties were provided. The sauna was also well stocked (bath robes, slippers, hair dryer and shower/shampoo), clean and good for use. Nice lobby too.
Verified traveller
Stayed 3 nights in Jan 2020
Response from General Manager on 6 Feb 2020
Dear Guest,
Let us thank you for choosing Corinthia St Petersburg and taking time to share a review.
It is our pleasure that everything was to your satisfaction and you enjoyed your trip to St.Petersburg.
We strive to maintain high standards of customer service and are truly delighted that our service made you happy.
It would be our pleasure to welcome you again to our hotel.
Most sincerely,
Eric Pere
General Manager
Great hotel, professional and efficient staff. The room I stayed in was well-maintained. The only issue is that the water temperature and pressure fluctuated during the shower ... not to a dangerous level but certainly noticeable.
Verified traveller
Stayed 1 night in Jan 2020
Response from General Manager on 31 Jan 2020
Dear Guest,
Thank you for choosing Corinthia St Petersburg for your recent stay during your trip to our city and taking your time for writing a review.
We are pleased to hear that you liked our attentive staff and the room, you satyed in. We value each and every comment our guests leave, as it helps us to control our service and maintain it at the top level to satisfy all our guests. So, we are sorry to hear that during your stay the issue with water occured. All your comments regarding this topic has been sent to corresponding department.
We hope to welcome you to our hotel once again during your next visit to St. Petersburg.
Sincerely yours,
Eric Pere
General Manager
Уважаемая Ольга,
Мы хотели бы поблагодарить Вас за то, что нашли время поделиться впечатлениями о Вашем недавнем пребывании в отеле Corinthia St.Petersburg.
Нам очень приятно слышать, что нам удалось оправдать Ваши ожидания и Вы насладились отдыхом у нас. Мы стремимся поддерживать высокие стандарты обслуживания гостей и рады тому, что Вы остались довольны уровнем предоставленного сервиса.
Для нас будет огромным удовольствием снова поприветствовать Вас в отеле.
С уважением,
Эрик Пер
Генеральный Управляющий
Dear Guest,
Let us thank you for choosing Corinthia Hotel St.Petersburg and sharing your feedback.
It is our pleasure that everything was to your satisfaction and you enjoyed your trip to St.Petersburg.
It would be our pleasure to welcome you again to our hotel.
Sincerely yours,
Eric Pere
General Manager
Excellent hotel, service is very friendly and efficient, location is the best you can ask for, for sightseeing. Staying there every time I visit.
Elena
Stayed 6 nights in Jan 2020
Response from General Manager on 8 Jan 2020
Dear Elena,
We would like to thank you for choosing or hotel Corinthia St.Petersburg.
It's a great pleasure to learn that you have enjoyed your time with us and that everything was up to your expectations.
We highly appreciate your kind words about our unique location, as well as your positive feedback on our efficient team and quality service.
We are looking forward to welcoming you back to Corinthia Hotel St.Petersburg.
Sincerely yours,
Eric Pere
General Manager
Dear Guest,
Thank you for taking the time to post the review of your stay at Corinthia Hotel St.Petersburg.
We would be happy to welcome you back to our hotel during your next visit to our city.
Sincerely yours,
Eric Pere
General Manager
Great hotel with perfect location. Very comfortable stay
Graham
Stayed 4 nights in Jan 2020
Response from General Manager on 6 Jan 2020
Dear Graham,
We would like to thank you for choosing Corinthia Hotel St.Petersburg and taking time to share your experience.
We were glad to learn that you were happy with our service and facilities as well as with our central location.
Thank you again and we all look forward to welcoming you back.
Sincerely yours,
Eric Pere
General Manager
Arsen at concierge was absolutely fantastic. He was extremely attentive and attended to all queries and concerns. Ekaterina and Varvara were also helpful and assisted us with organising our transportation and dinner arrangements.
Verified traveller
Stayed 5 nights in Dec 2019
Response from General Manager on 6 Jan 2020
Dear Guest,
Let us thank you for choosing Corinthia Hotel St.Petersburg and sharing such a marvelous review.
It is our pleasure that everything was to your satisfaction and you enjoyed your trip to St. Petersburg. We strive to maintain high standards of customer service and are truly delighted that our service and our helpful colleagues made you happy.
It would be our pleasure to welcome you again to our hotel.
Sincerely yours,
Eric Pere
General Manager
Great location, beautiful hotel and clean rooms plus a great staff!
Linda
Stayed 3 nights in Dec 2019
Response from General Manager on 6 Jan 2020
Dear Ms. Linda,
It is such a delight to read your stunning review of Corinthia Hotel St.Petersburg.
Thank you for sharing your wonderful experience.
We are thrilled to know that you found the hotel perfectly positioned and we hope that you enjoyed exploring some of the iconic St.Petersburg landmarks. We are also glad that our colleagues were very helpful to you as they usually are.
We appreciate your feedback and will share your comments with the team.
We look forward to welcoming you again to our hotel during your next visit to St.Petersburg.
Sincerely yours,
Eric Pere
General Manager
Excellent property, excellent location, excellent staff and great amenities.
Saul
Stayed 2 nights in Jan 2020
Response from General Manager on 6 Jan 2020
Dear Saul,
We would like to thank you for taking the time to share your experiences at Corinthia Hotel St.Petersburg.
It's a great pleasure to learn that you enjoyed your time with us and that everything was to your satisfaction.
We are looking forward to welcoming you back at Corinthia Hotel St.Petersburg.
Sincerely yours,
Eric Pere
General Manager
Excellent! good location, very clean, room was big.
Breakfast was tasty with many choice.
Front desk staff George was brilliant !
Verified traveller
Stayed 1 night in Dec 2019
Response from General Manager on 6 Jan 2020
Dear Guest,
Thank you for taking your time for writing your review and sharing your experience.
We value each and every comment that our guests leave on Expedia, as it helps us to control our service and maintain it at the top level to satisfy all our guests.
We are pleased to hear that you liked our attentive front desk team as well as the unique location of Corinthia Hotel St.Petersburg.
Also we are glad to hear that you enjoyed our buffet breakfast at Imperial restaurant.
We hope to welcome you to our hotel once again during your next visit to St.Petersburg.
Sincerely,
Eric Pere
General Manager
The hotel was beautiful and very clean, however doing some renovations over Christams, so noisy during the day and we Also, the breakfast was terribly disappointing, even at their special reception price of 21.66Euro or 1500Roubles
Verified traveller
Stayed 7 nights in Dec 2019
Response from General Manager on 6 Jan 2020
Dear Guest,
Thank you for staying at the hotel Corinthia St.Petersburg and we do appreciate your feedback.
It is a pleasure to know that you liked the hotel and the cleanliness.
We truly regret to know that this time we did not manage to meet your expectations concerning the breakfast. Your comments were sent to our kitchen team to be considered.
We do hope you will give us another opportunity to provide you with our high quality service and create for you a memorable experience.
Sincerely yours,
Eric Pere
General Manager
Dear Dave,
Let us thank you for choosing Corinthia Hotel St.Petersburg and sharing such a marvelous review.
It is our pleasure that everything was to your satisfaction and you enjoyed your trip to St.Petersburg.
We strive to maintain high standards of customer service and are truly delighted that our service made you happy.
It would be our pleasure to welcome you again to our hotel.
Sincerely yours,
Eric Pere
General Manager
4/10 Poor
Verified traveller
Travelled with partner
31 Dec 2019
Disliked: Staff & service
Disappointed with the standard of service, specially at an over priced breakfast. Staff had no direction, slow to react to requests and service.
Verified traveller
Stayed 5 nights in Dec 2019
Response from General Manager on 5 Jan 2020
Dear Guest,
Thank you for having stayed with us.
It's our daily task to maintain high standards of customer service, so we are truly regret that you were not satisfied with our restaurant service. All your comments were addressed to the restaurant management.
We would like to assure you that we will follow up on the described occurrences and will implement the necessary actions.
We hope that you will come back to Corinthia Hotel St. Petersburg and have a chance to experience our traditional European hospitality.
Sincerely yours,
Eric Pere
General Manager
Very helpful staff at both reception and the concierge. Room was absolutely fine and bed comfortable. Buffet breakfast was a little disappointing, hot items were somewhat stale, pastries and cold selection was extensive though. Overall a very pleasant stay.
Verified traveller
Stayed 7 nights in Dec 2019
Response from General Manager on 5 Jan 2020
Dear Guest,
Thank you for taking time and sharing review on your stay at our hotel.
We are glad to learn that you liked our rooms and comfprtable bed and would like to say a special thank you for your kind words about our professional colleagues.
In the meantime, we truly regret that you were not satisfied with our breakfast at Imperial restaurant. Please rest assured that all your comments were immediately addressed to the restaurant management and necessary actions will take place accordingly.
We will be glad to welcome you to Corinthia Hotel during your next visit to St.Petersburg.
Sincerely yours,
Eric Pere
General Manager
Great hotel in a convenient location.
Excellent breakfast selection. Nice room.
Bryce
Stayed 6 nights in Dec 2019
Response from General Manager on 27 Dec 2019
Dear Bryce,
Let us thank you for choosing Corinthia Hotel St.Petersburg and sharing such a marvelous review.
It is our pleasure that everything was to your satisfaction and you enjoyed your trip to St.Petersburg. We strive to maintain high standards of customer service and are truly delighted that our service made you happy.
It would be our pleasure to welcome you again to our hotel.
Sincerely yours,
Eric Pere
General Manager
This place was perfect for the price. Great location and great service. It was very comfortable too. I would definitely stay again.
Keith
Stayed 5 nights in Dec 2019
Response from General Manager on 27 Dec 2019
Dear Ms.Keith,
We would like to thank you for choosing Corinthia Hotel St.Petersburg and taking time to share your experience.
We were glad to learn that you were happy with our service and facilities as well as with our central location.
Thank you again and we all look forward to welcoming you back.
Sincerely yours,
Eric Pere
General Manager
A beautiful building sat upon a lovely street. The hotel staff could not have been more accommodating! All the small touches definitely made our stay feel above and beyond what I expected.
Verified traveller
Stayed 2 nights in Dec 2019
Response from General Manager on 26 Dec 2019
Dear Guest,
We would like to thank you for choosing Corinthia Hotel St.Petersburg and taking time to share your experience.
We were glad to learn that you were happy with our service and facilities as well as with our central location.
Thank you again and we all look forward to welcoming you back.
Sincerely yours,
Eric Pere
General Manager
Dear Guest,
First of all let us thank you for sharing with us your experience.
We always strive to deliver the highest level of service and are truly disappointed to hear that we failed to meet your expectations with regards to providing exceptional customer care. If possible we would like to get more details so that we could follow up with it.
At your convenience, could you kindly explain what was the issue that frustrated you?
We would be glad to welcome you back to Corinthia Hotel St.Petersburg and have another chance to provide you with our sincere hospitality.
Sincerely yours,
Eric Pere
General Manager
Dear Guest,
Thank you for taking the time to post the review of your stay at Corinthia Hotel St.Petersburg.
We would be happy to welcome you back to our hotel during your next visit to St.Petersburg and have another opportunity of delivering the memorable experience.
Sincerely yours,
Eric Pere
General Manager