Breakfast and lunch served

Reviews of Petro Palace Hotel

5 out of 5
Petro Palace Hotel
14 Malaya Morskaya Street, St. Petersburg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 601 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 7 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gleb

Stayed 4 nights in Feb 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Gleb

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Sep 2021

10/10 Excellent

SUBHASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Excellent location. Nice, clean quiet hotel. Breakfast is very modest, but there is a lot of nice restaurants around.
Stayed 3 nights in Jul 2021

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, functional but not luxurious.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and cozy atmosphere. Great location. Nice and friendly personnel
Stayed 3 nights in Jul 2020

10/10 Excellent

IAN

Stayed 4 nights in Jan 2020

10/10 Excellent

SANDY, New York NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and friendly front desk, nice breakfast, in the city center
Stayed 4 nights in Nov 2019

10/10 Excellent

SANDY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, in the city center, friendly front desk
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for sight seeing and close to some very good eating places
Stayed 4 nights in Mar 2020
Response from Irina / Reservations on 16 Mar 2020
Thank you very much for your stay with us. We are happy you like our location & hope to see you again!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location practically round the corner from the hermitage and main cathedral, the roof top restaurant was super cosy with excellent quality food and relatively acceptable pricing, standard of hotel including staff interaction, cleanliness, breakfast quality and leisure facilities were exceptional would definitely recommend this hotel if staying in St Petersburg
Stayed 3 nights in Mar 2020
Response from Petro Palace Hotel on 12 Mar 2020
Dear Diana, thank you for your feedback! We very are glad that you visited our hotel and were satisfied with your choice. Thank you for these advantages and of course your opinion, which is very important and valuable to us! Hope to see you soon!

10/10 Excellent

Clive, Essex, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the main tourist spots. Plenty of bars and restaurants within walking distance. Especially a craft beer cafe across the road! Had a great stay. I’d arranged for them to pick us up from the airport, as it was very early in the morning. Something I’d suggest if your flights are too. Arrived at the hotel and was allowed to check-in early, for no extra cost. We requested some extra coat hangers and power adaptors, which they happily obliged and promptly delivered them to our room. Breakfast was great, there was something for everyone’s tastes. We made use of the downstairs bar and room service for a late night snack, during our stay. Would definitely stay here again, and would recommend to friends and family!
Stayed 5 nights in Feb 2020
Response from Petro Palace Hotel on 12 Mar 2020
Thank you for your feedback! It is very pleasant that the visit to our hotel was remembered by you exclusively from the positive side and you had a comfortable time. We look forward to see you soon!

10/10 Excellent

Julie, London

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We loved that the staff went out their way to find us a room well before check in. The concierge was very helpful too. The rooms are huge and nice and warm when it was freezing out.
Stayed 2 nights in Feb 2020

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We were very pleased with our stay at the Petro Palace Hotel. We had a great room, staff was friendly and the location is great, very easy to walk around St. Petersburg and see the sights.
Stayed 3 nights in Feb 2020
Response from reservation team on 4 Mar 2020
Good evening! Thank you for your feedback! We will be very gald to see you again!

10/10 Excellent

Madelene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location. Nice and frendly staff. Great spa and breakfast.
Stayed 4 nights in Feb 2020
Response from Best regards, reservation department on 6 Mar 2020
Good day! Thank you for your feedback!

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, service and location
This hotel was fantastic, staff were very friendly and very helpful. The concierge was excellent and gave some great tips on transport. They also provided champage, cake and fruit complimentary for my wifes birthday which was lovely. Great hotel and location was perfect. Very highly recommended. Thank you.
Stayed 4 nights in Jan 2020
Response from Irina / Reservations on 23 Jan 2020
Dear Vincent, thank you bery much for your high appreciatiob of our service. We will be happy to see you again in our hotel!

10/10 Excellent

julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Irina on 14 Jan 2020
Thank you very much for your high appreciation of our service!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for tourists. The breakfast was abundant and delicious.
Stayed 6 nights in Dec 2019
Response from Olga (Reservations) on 4 Jan 2020
Thank you for choosing our hotel and thank you for your kind review!

8/10 Good

We Siang

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Irina on 14 Jan 2020
Thank you for your appreciation of our service! Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient central location, clean and spacious room.
Stayed 5 nights in Dec 2019
Response from Olga (Reservations) on 4 Jan 2020
Thank you for choosing our hotel and thank you for your kind review!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in an excellent location. Tony's bar (TONYC) was great for late night drinks. Concierge was very helpful.
Stayed 4 nights in Dec 2019
Response from Olga (Reservations) on 4 Jan 2020
Thank you for choosing our hotel and thank you for your kind review! Happy New Year 2020!

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Choice Hotel next to Everything!
This is a great hotel choice! I am planning to go back to St. Petersburg and I would stay here again. Very friendly and helpful staff. Comfortable bed, great mini bar and in walking distance to everything. Highly recommend!!
Stayed 6 nights in Dec 2019
Response from Petro Palace Hotel Team on 19 Feb 2020
Dear Michael, Thank you for your stay at our hotel and high appreciation of our service! We will be happy to see you at our property again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel. Staff were very helpful and attentive. The tooms were spotless. They kindly left fruit, cake and champagne in my room for my birthday which was such a lovely touch. We will definitely stay here again. Thank you!!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Naser

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall hotel is good value for money
We loved st petersburg
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to all of the attractions. i use the pool and sauna everyday. great breakfast selections as well. i will stay with Petro Palace Hotel on my next visit.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, helpful staff. We loved the heated bathroom floor.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a truly wonderful stay. Fantastic location. A couple things would help make it better: spa needs updating and have ambient lighting. Overall for a 5 star hotel you'd expect the hotel to have a more luxurious feel. Thanks
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely rooms helpful staff great location good facilities
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 9 nights in Oct 2019

10/10 Excellent

Raaya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location! Good conditions. We only lack air in bathroom and the possibility to open the window for some fresh air to the room Staff was very friendly and helpful Wifi was excellent
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, walking distance to all main attractions. Lots of food option and close to public transportation.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and great staff. I could t have chosen a better place. And quiet!
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator works slowly.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Kathy, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 5 nights and have no complaints. Everyone was friendly, room was clean, and breakfast was good. Location was close to many things and Hop On bus stop was right down the street at St Isaac's.
Stayed 6 nights in Oct 2019

10/10 Excellent

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

viroj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, location, and breakfast - good beds. Jacuzzi wasn’t hot
Stayed 3 nights in Oct 2019

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

I.L., Tel Aviv

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Great location, very clean, kind and helpful staff, comfortable bad and very functional room overall. Overall very good value for the money. Can improve: noise isolation between the rooms, room lighting, only 2 small elevators for a big hotel
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019