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Reviews of Candlewood Suites Washington Dulles Sterling, an IHG Hotel

2.5 out of 5
Candlewood Suites Washington Dulles Sterling, an IHG Hotel
45520 Severn Way, Sterling, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 351 reviews" "
Rating 8 - Good. 95 out of 351 reviews" "
Rating 6 - Okay. 41 out of 351 reviews" "
Rating 4 - Poor. 19 out of 351 reviews" "
Rating 2 - Terrible. 21 out of 351 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Charles, Lexington

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Strange property. Staff was fine and the place was clean. However, prospective guests should understand that it caters to a clientele that differs from the average motel/hotel occupant. On our floor we smelled cigarette smoke, despite signs saying the building is a nonsmoking facility. Since there are cooking facilities in the rooms, cooking odors were also fairly strong in the hallway. There was a group on men having a sort of tailgate party in the back of a pickup truck in the parking lot. Latin music could be heard from time to time, including for a short time around 3 a.m. We wouldn’t have let the high ranking we saw on Expedia influence us to choose this Candlewood facility if we had understood that it has more of a residential character, rather than being a regular hotel/motel.
Stayed 1 night in Apr 2024
Response from Candlewood Suites Team on 15 Apr 2024
Dear Charles, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it but i wish they have ice maker
Stayed 2 nights in Apr 2024
Response from Candlewood Suites Team on 8 Apr 2024
Dear Audra, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and supportive and very clean
Stayed 2 nights in Mar 2024
Response from Candlewood Suites Team on 10 Mar 2024
Dear Tarek, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

8/10 Good

Isaac, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Next to Walmart and restaurants.
Stayed 3 nights in Sep 2023
Response from Candlewood Suites Team on 25 Sept 2023
Dear Isaac, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended Washington Commanders Training Camp and this hotel was close by and inexpensive. The hotel had a kitchen, complete with cooktop, microwave, full fridge, dishwasher, comfortable queen bed and large bathroom. This hotel doesn't have a pool but does have fitness room and small store to purchase items to be cooked or snacks.
Stayed 1 night in Aug 2023
Response from Candlewood Suites Team on 22 Aug 2023
Dear Howard, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Willie

Stayed 1 night in Jul 2023
Response from Candlewood Sterling on 3 Aug 2023
Dear Willie, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

6/10 Okay

Patrick

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Outdated but in the middle of a heavy industrial area. Room was musty smelling and hallways were too.
Stayed 1 night in Jul 2023
Response from Candlewood Sterling on 2 Aug 2023
Dear Patrick, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

jorge

Liked: Cleanliness, property conditions & facilities
Front desk people very nice and awesome
Stayed 1 night in Jul 2023
Response from Candlewood Sterling on 3 Jul 2023
Dear Jorge, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 Terrible

Mohsin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check in nightmare
Front desk person was an absolute nightmare. I had a picture of my Id and my physical credit card he gave us a hard time like we were criminals. It was me my 7 year old and my wife what a shame.
This was the AC in the room which did not blow cold air at all.
Stayed 1 night in Jun 2023
Response from Candlewood Sterling on 25 Jun 2023
Dear Mohsin, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 Terrible

Mike

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall appearance was run down and had a damp smell within the room and hallways. Our ac unit broke during the night.
Stayed 1 night in Jun 2023
Response from Candlewood Sterling on 26 Jun 2023
Dear Mike, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Candlewood Sterling on 24 Jun 2023
Dear Victor, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Jaesang

Stayed 1 night in Jun 2023
Response from Candlewood Sterling on 16 Jun 2023
Dear Jaesang, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

4/10 Poor

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean but no cups, coffee or ice in the room
Stayed 1 night in Jun 2023
Response from Candlewood Sterling on 7 Jun 2023
Dear Kathleen, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient pleasant, clean and efficient.
Stayed 2 nights in May 2023
Response from Candlewood Sterling on 16 Jun 2023
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Susann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Candlewood Sterling on 15 May 2023
Dear Trazana,Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at agm@cndlsterling.com.Sincerely,Adam Gray703-674-2288

10/10 Excellent

Trazana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2023
Response from Candlewood Sterling on 24 Apr 2023
Dear Trazana,Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at agm@cndlsterling.com.Sincerely,Adam Gray703-674-2288

4/10 Poor

Dennis

Stayed 1 night in Apr 2023
Response from Candlewood Sterling on 15 May 2023
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice and comfortable.
Stayed 1 night in Mar 2023
Response from Candlewood Sterling on 27 Mar 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Yiedia

Stayed 3 nights in Feb 2023
Response from Candlewood Sterling on 27 Mar 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Bryan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Worth staying again
Stayed 2 nights in Oct 2022
Response from Candlewood Sterling on 13 Oct 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, property conditions & facilities
Amy, the manager, was very personable and went above and beyond to correct a tiny mistake that made my trip, even more strees free. I really appreciate all she did!! Thanks Amy!! Best regards, Sara Bray
Stayed 4 nights in Jun 2022
Response from Candlewood Sterling on 10 Jun 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 Terrible

JOSEPH, Raleigh

Stayed 1 night in Apr 2022

10/10 Excellent

Kevin, Hartland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with spacious rooms was great for our family. The staff was very friendly and helpful.
Stayed 2 nights in Mar 2022
Response from Candlewood Sterling on 10 Jun 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service
First room we were given had no heating.We were moved to a far nicer room on the floor above.Staff could not have been more accommodating and kept our bags after check out while we left for a museum
Stayed 1 night in Feb 2022
Response from Candlewood/Sterling on 23 Feb 2022
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2022

6/10 Okay

Sonya

Stayed 2 nights in Oct 2021

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a short visit. Close to shopping and restaurants.
Stayed 1 night in Oct 2021
Response from Candlewood/Sterling on 18 Nov 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 Okay

Javad

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Candlewood/Sterling on 18 Nov 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

8/10 Good

Annette Marie, Longview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I missed was a restaurant on site or very closeby.
Stayed 2 nights in Oct 2021
Response from Candlewood/Sterling on 18 Nov 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Annie

Stayed 1 night in Oct 2021

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2021

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The check in was great very polite service. The room was spacious and clean i would recommend staying here
Stayed 2 nights in Sep 2021
Response from Candlewood/Sterling on 24 Sept 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

8/10 Good

herbert a.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was amazing would definitely return
Stayed 1 night in Sep 2021
Response from Candlewood/Sterling on 10 Sept 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience with hotels.com
I showed up. hotel was locked and I had no way of reaching anyone. The phone in the lobby went to voicemail. No one called me back in the 45 minutes I waited. I ended up having to book another hotel. Complete failure. The company refuses to do anything to make this right and I am in the process of taking them to small claims court.
Stayed 2 nights in Aug 2021
Response from Candlewood/Sterling on 30 Aug 2021
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Additionally I would further reach out to Hotels.Com as we are happy to issue the refund once they confirm. Again, thank you for sharing your comments. Sincerely, Candlewood Team

4/10 Poor

Sirena

Travelled with partner
Disliked: Staff & service
We arrived at 10:20 and no one was at the front desk. I called several times and there was no answer. The desk was supposed to be manned until 11pm so we were disappointed, tired and frustrated Finally someone showed up. Very disappointed
Stayed 1 night in Aug 2021
Response from Candlewood/Sterling on 30 Aug 2021
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Katara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Candlewood/Sterling on 30 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was really clean. I would def book again if the opportunity arise.
Stayed 1 night in Jul 2021
Response from Candlewood/Sterling on 9 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for
This hotel needs some maintenance and updates. The faucet in the tub would not shut off, so it ran the entire time we were there. The main air conditioning system didn’t work for the entire suite. There was a separate moveable unit in the bedroom which was super loud and never cooled the room down so it constantly ran. The sleeper sofa mattress literally was torn apart at the one end and severely stained. Mold in the bathroom. Cobwebs on the light fixtures. Stains on the curtains. The room was a great size. Location was close to everything we needed. People were great. This place just needs some serious TLC, or at least our room did.
Stayed 2 nights in Jul 2021
Response from Candlewood/Sterling on 20 Jul 2021
Dear Cheryl, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites Sterling. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regarding the concern with the suite in which you stayed I have communicated your feedback to my team to ensure these issues are corrected. Again, thank you for sharing your comments. Sincerely, Candlewood Suites Sterling Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet comfort at Candlewood Suites at Dulles!
Perfect! The room was great! Comfortable, quiet and cool!
Stayed 1 night in Jun 2021
Response from Candlewood/Sterling on 1 Jul 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Otepa

Stayed 1 night in Jun 2021
Response from Candlewood/Sterling on 1 Jul 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful for our early check-in. We had arrived even earlier than expected, and though the room wasn’t immediately ready, they made it priority to clean it next and contacted us by phone to let us know it was ready within 15 minutes. Friendly staff that recognized us later in the hall and asked how the events were going that brought us into town.
Stayed 1 night in Jun 2021
Response from Candlewood/Sterling on 1 Jul 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Candlewood/Sterling on 28 Jun 2021
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Candlewood/Sterling on 25 Jun 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Candlewood Suites Sterling

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Candlewood/Sterling on 25 Jun 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Candlewood Suites Sterling

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2021
Response from Candlewood/Sterling on 25 May 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Adam Gray Assistant General Manager

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location & good for extended stays
The staff were simply the best! the hotel has a small business center with a printer that is free to use. the room was clean, hotel was quiet, a mini kitchen in the room with a full size fridge. the hotel is within walking distance to Wal-mart, Sam's club, Best buy & a Lowe's hardware & the Dulles Town Center Mall. Several fast food places are also close by. Wish there was a convenience store closer to the property. Only 15 minutes from Dulles Airport.
Stayed 3 nights in May 2021
Response from Candlewood/Sterling on 20 May 2021
Dear jay, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us has been successful one:) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Adam Gray agm@cndlsterling.com 703-674-2288

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room , beds etc..very good ..closed to shopping center , airports etc..
Stayed 2 nights in Apr 2021
Response from Candlewood/Sterling on 20 May 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Team

8/10 Good

Phuong

Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities, room comfort
Overall great stay just a few suggestions
Stay was wonderful just for the evening. Bathroom should’ve been double checked there was hair from previous occupancy or housekeeper. And stained linen should be thrown out instead of washed and reused especially with COVID-19
Stayed 1 night in Nov 2020