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Reviews of Best Western Priory Hotel

3 out of 5
Best Western Priory Hotel
Mildenhall Road Suffolk, Bury St Edmunds, England

Reviews

7.8

Good

Rating 10 - Excellent. 158 out of 518 reviews" "
Rating 8 - Good. 195 out of 518 reviews" "
Rating 6 - Okay. 105 out of 518 reviews" "
Rating 4 - Poor. 43 out of 518 reviews" "
Rating 2 - Terrible. 17 out of 518 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Phillip

Disliked: Staff & service, property conditions & facilities
Sadly the hotel was very warm with no way to adjust the room heating. Windows could not be opened and even with this I could clearly hear the cars from the road outside. Also had a few things falling apart in my room and to top it off a lovely fire alarm went off at 06:50 to wake everyone up. Just to finish my stay, the check out computer did not work and advised to speak a staff member which took me ages to find anyone. Sadly think I will be looking elsewhere to stay on my next visit.
Stayed 1 night in Mar 2024

6/10 Okay

Carey

Travelled with family
Liked: Cleanliness
Beautiful grounds - on arrival had to hunt the hotel to find someone to check in - room was basic but clean - water was scalding hot or freezing cold, breakfast was very good
Stayed 1 night in Feb 2024
Response from Frank Queen, General Manager on 13 Mar 2024
Good Afternoon, Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards

6/10 Okay

Nicola

Stayed 1 night in Jan 2024
Response from Frank- The General Manager on 25 Jan 2024
Thank you for taking the time to provide us with your views on your stay with us.

8/10 Good

Stephen

Stayed 4 nights in Dec 2023
Response from Frank- The General Manager on 25 Jan 2024
Thank you for taking the time to provide us with your views on your stay with us.

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from Frank- The General Manager on 25 Jan 2024
Thank you for taking the time to provide us with your views on your stay with us.

4/10 Poor

Ian

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
On first arrival to the reception ,was a very dirty carpet. then even though a young lady was at the desk, my husband had trouble checking us in, after having 4 mini strokes this year. Then our very dated and dirty room was not what we were expecting.
Stayed 1 night in Dec 2023
Response from Frank- The General Manager on 25 Jan 2024
Dear Ian, Thank you for taking the time to tell us about your experience. All of your concerns and view will be taken into consideration and actioned where possible. We look forward to welcoming you back in the near future.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room. On site parking. Would stay again in the future.
Stayed 1 night in Dec 2023
Response from Frank- The General Manager on 25 Jan 2024
Dear Kathryn, Thank you for taking the time to provide us with your views on your stay with us. We are over the moon that you have enjoyed your stay throughout. All the team will be informed of your kind comments. We look forward to welcoming you back in the near future.Read more

8/10 Good

Maria

Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Had a lovely stay with the family
Stayed 1 night in Oct 2023

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service
Attractive setting and gardens. Interesting history.
Stayed 1 night in Sep 2023

6/10 Okay

Paul, Golcar

Business traveller
I needed a bed, it had one, needs a bit of Lovin to compare it to other hotels locally.
Stayed 1 night in Oct 2023
Response from Frank- The General Manager on 5 Oct 2023
Thank you for your feedback. We look forward to welcoming you back again soon.Kind Regards

6/10 Okay

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the wedding party going on till mid night , with a heavy bass music, then ending with fire works. thanks a lot.
Stayed 2 nights in Sep 2023
Response from Frank- The General Manager on 26 Sept 2023
Sorry to hear there were a few issues during your stay with us. We are taking on board all the comments you have made. Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Excellent

Robert

Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A one off stay
Room wasn't ready for check in (arrived around 15.45) - got a free drink for the inconvenience which was appreciated. Room was good in size but just very old - stains on the carpet, door chain not working, bathroom really old (flush the toilet multiple times for it to work). When i asked to have the room serviced, only the bed was made and bin emptied - no new towels even though they were in the bathtub to be replaced... in fact these used towels were just put on the radiator... overall the wbole place meeds a makeover and maybe some training for the staff as well
Stayed 3 nights in Sep 2023
Response from Frank- The General Manager on 26 Sept 2023
Sorry to hear there were a few issues during your stay with us. We are taking on board all the comments you have made. Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. The room I had this time was very comfortable with a spacious bathroom. The traffic noise was manageable, because the beautiful gardens provided secluded and peaceful respite. The staff, as always, were fantastically attentive, both on reception, at breakfast and at dinner, so many thanks to you all for that. I will definitely return in the future.
Stayed 2 nights in Sep 2023

8/10 Good

LAURENCE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Frank- The General Manager on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

6/10 Okay

Sue

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Couple of issues in the room, but otherwise a comfortable one.
Stayed 1 night in Sep 2023
Response from Frank- The General Manager on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet comfortable stay
Stayed 1 night in Aug 2023
Response from Frank- The General Manager on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Excellent

Mathilda

Stayed 1 night in Aug 2023
Response from Frank- The General Manager on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive stayed at this hotel before, and as always excellent no faults. Brilliant
Stayed 1 night in Aug 2023
Response from Frank- The General Manager on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Excellent

Ron

Stayed 1 night in Jul 2023
Response from Frank- The General Manager on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice quiet location but insufficient parking.
Stayed 1 night in Jul 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night business stay
Good wi fi. Evening Food was good quality. Breakfast prompt and good. comfortable room, good shower. Ample parking
Stayed 1 night in Jul 2023
Response from Frank Queen, General Manager on 20 Jul 2023
Dear David, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stuart

Business traveller
Liked: Property conditions & facilities, room comfort
Great location. Nice room.
Stayed 4 nights in Jul 2023
Response from Frank Queen, General Manager on 20 Jul 2023
Dear Stuart, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Sjor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our room was at the back of the building opening onto a parking lot, where the staff hung out and smoke and other staff emptying glass bottles in the metal recycle bins, ridiculously loud and shocking noise. We were trying to sleep before driving to the airport very early in the morning
Stayed 1 night in Jul 2023
Response from Frank Queen, General Manager on 20 Jul 2023
Dear Sjor, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

STEVE

Stayed 1 night in Jul 2023
Response from Frank Queen, General Manager on 20 Jul 2023
Dear Steve, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has been renovated since we last stayed and is nice and modern with a walk in shower. Our room had twin beds which were very narrow and quite firm. We did have an issue with the shower temperature but the staff rectified that promptly. The only complaint would be the cost of breakfast, you cannot just pay for a continental breakfast.
Stayed 3 nights in Jun 2023
Response from Frank Queen, General Manager on 27 Jun 2023
Dear Peter, Thank you so much for your review. The team and I are delighted you enjoyed your stay with us and that all issues were dealt with for you. I apologise you weren't happy with the cost of breakfast, we charge 12.95 for a full breakfast, which includes anything from the buffet as well as a cooked breakfast. Continental breakfasts are charged at 7.95 which entitles you to anything from our buffet. We hope this doesn't deter you from staying again in the future. If you book a bed and breakfast rate this would be better value for money and means you can have anything from the buffet and breakfast menu.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in lovely well maintained grounds.
Stayed 3 nights in Jun 2023
Response from Frank Queen, General Manager on 25 Jun 2023
Dear John, Thank you for your fantastic review, the team and I are delighted you enjoyed your stay with us and look forward to welcoming you back again very soon.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Helpful staff, quiet location
Stayed 1 night in Jun 2023
Response from Frank- The General Manager on 20 Jun 2023
Dear Michael,Thank you for review on your stay with us all of your kind words will be passed onto the time. We look forward to welcoming you back in the near future.

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Exc Excellent value for money. Travelling on a budget you really couldn't do better. Breakfast is great, room clean and tidy, staff friendly and helpful. Nice grounds a little oasis.
Stayed 1 night in Jun 2023
Response from Frank- The General Manager on 20 Jun 2023
Dear Guy, Thank you for taking the time to provide us with your feedback. We look forward to welcoming you back in the near future.

8/10 Good

Andy, Hove

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with a comfortable and spacious room.
Stayed 1 night in Jun 2023
Response from Frank Queen, General Manager on 15 Jun 2023
Dear Andy , Thank you for reviewing your recent stay with us. I am delighted you enjoyed your time with us and we all look forward to welcoming you back again soon.

10/10 Excellent

Sean

Stayed 1 night in Jun 2023
Response from Frank Queen, General Manager on 15 Jun 2023
Dear Sean, Thank you for reviewing your recent stay with us. I am delighted you enjoyed your time with us and we all look forward to welcoming you back again soon.

8/10 Good

Ellen

Liked: Cleanliness, staff & service
Generally a good standard but parking is a struggle if you arrive when a function is taking place. Breakfast buffet was fine. Would definitely stay again.
Stayed 1 night in Jun 2023
Response from Frank Queen, General Manager on 15 Jun 2023
Dear Ellen, Thank you for reviewing your recent stay with us. I am delighted you enjoyed your time with us and we all look forward to welcoming you back again soon.

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the prior bury st edmonds
Overall was a nice stay the room was clean but felt warm and smelt a bit stale the twin beds were quite small in width not good if you were a larger built person also felt a chest of draws would be good as only small draws not big enough for clothes. But everything you need in room. The staff very welcoming and restaurant service very good .
Stayed 2 nights in Jun 2023
Response from Frank Queen, General Manager on 10 Jun 2023
Dear Terrence, Thank you for your very positive review and feedback. Guest experience is at the heart of everything we do here at The Priory and are committed to delivering excellence. Feedback like yours only improves how we do this. We very much look forward to welcoming you back again soon.

6/10 Okay

michael

Business traveller
Liked: Room comfort
Ok , i guess will probbaly stay again
Did hat it needed to. was concerned i would break the batch while showering as the base was flexing every time i moved , a light was on perminatly and i had to remove the bulb as couldnt find a switch , chain for door not working . needs a bit of love and attntion .
Stayed 1 night in Jun 2023
Response from Frank Queen, General Manager on 8 Jun 2023
Dear Michael, Thank you for your review. I apologise there were a few minor issues with your stay. Our Maintenance Team are always on hand to assist with any issues as and when they arise and rest assured this will be fed back to the team. We look forward to seeing you again soon.

8/10 Good

Andy, Hove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings and easily accessible, clean room and nice conservatory restaurant
Stayed 1 night in May 2023
Response from Frank Queen, General Manager on 25 May 2023
Dear Angela, Thank you so much for reviewing your recent stay with us and for your positive comments. We look forward to hopefully welcoming you back again soon.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You got what you paid for.
Stayed 2 nights in Apr 2023
Response from Frank Queen, General Manager on 25 May 2023
Dear Dennis, Thank you so much for reviewing your recent stay with us. We look forward to hopefully welcoming you back again soon.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff, very welcoming. Lovely room and walking distance into town. Would definitely visit again.
Stayed 1 night in Apr 2023
Response from Frank Queen, General Manager on 25 May 2023
Dear Susan, Thank you so much for reviewing your recent stay with us and for your fantastic comments. We look forward to hopefully welcoming you back again soon.

6/10 Okay

david

Travelled with group
Liked: Cleanliness, staff & service
staff friendly and helpful. Food excellent. hotel clean. However we paid for a superior room and the only room that ours was superior to is a cupboard
Stayed 3 nights in Apr 2023
Response from Frank Queen, General Manager on 28 Apr 2023
Dear David, Thank you for reviewing your recent stay with us. I am delighted that you enjoyed our hotel and food and thank you for your positive comments regarding our team members. I am sorry to hear you feel the room was not up to Superior Standard, we are always happy to offer alternative rooms if we are made aware. We hope to see you again soon.

8/10 Good

Angela

Stayed 1 night in Apr 2023
Response from Frank Queen, General Manager on 25 May 2023
Dear Angela, Thank you so much for reviewing your recent stay with us. We look forward to hopefully welcoming you back again soon.

10/10 Excellent

guy

Stayed 1 night in Apr 2023
Response from Frank- The General Manager on 16 Apr 2023
Dear Guy, Thank you for taking the time review your stay. We hope you will visit again soon. Kind Regards

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean room. Comfortable abd excellent nights sleep. Not a peep heard.
Stayed 1 night in Mar 2023
Response from Frank Queen, General Manager on 30 Mar 2023
Dear Stuart, thank you so much for your fantastic review of your recent stay with us here at The Priory Hotel. On behalf of everyone, it was a pleasure to have hosted your stay in Bury St Edmunds and we all look forward to seeing you again very soon.

10/10 Excellent

Andy, Hove

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice setting back from the main road, quiet and a nice relaxing garden room, the room was comfortable and the wifi worked perfectly
Stayed 1 night in Mar 2023
Response from Frank- The General Manager on 22 Mar 2023
Dear Andy, Thank you for taking the time to review your stay with us. Kind Regards

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints 👌
Clean, spacious room with car parking outside the door. WiFi worked perfectly secure with password rather than having to sign in, which would be irritating. The staff were friendly and helpful. Pet friendly, for £10 per dog per night. Recommended and would stay there again.
Stayed 1 night in Mar 2023
Response from Frank- The General Manager on 13 Mar 2023
Dear Simon, Thank you so much for your great review. We're delighted you enjoyed your stay with us and would recommend us. We very much look forward to seeing you again soon.

4/10 Poor

Piers

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was empty at around 10.0 pm ,the bed mattress was poor and the facilities in the bedroom were limited one easy chair and one office type chair.
Response from Frank- The General Manager on 24 Jan 2023
Thank you for your feedback we will looked into your concerns.

4/10 Poor

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Stayed in a superior room, whole place was grubby, staff very few and difficult to find when needed, refugees staying, bar had been closed at 930pm
Stayed 1 night in Jan 2023
Response from Frank- The General Manager on 24 Jan 2023
Thank you for your feedback all of your comments have been taken onboard.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Frank- The General Manager on 12 Jan 2023
Thank you for your review

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Just overnight!
Stayed 1 night in Dec 2022
Response from Frank- The General Manager on 31 Dec 2022
We are very pleased you have enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Frank- The General Manager on 3 Dec 2022
Thank you so much we hope to see you return in the near future.

8/10 Good

Denise

Stayed 1 night in Nov 2022
Response from Frank- The General Manager on 26 Nov 2022
Thank you for your rating we look forward to welcoming you back in the near future.