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Reviews of Holiday Inn Taicang City Centre, an IHG Hotel

4 out of 5
Holiday Inn Taicang City Centre, an IHG Hotel
No 9 Xinhua West Road Jiangsu, Taicang, Suzhou, Jiangsu

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 31 reviews" "
Rating 8 - Good. 13 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Claudia

No AC! It was centrally controlled and setup at 30 degree! I wake up sweating every hour!
Stayed 1 night in Oct 2023
Response from Lorian on 17 Oct 2023
Dear guests, hello! Thank you for choosing to stay at Holiday Inn Taicang and sharing your stay experience with us in your busy schedule! We are sorry that your stay did not meet expectations, and we have promptly reported to the relevant departments about the problems you mentioned. Holiday Inn Taicang Huaxu always provides sincere service with a warm and positive attitude, and does its best to help you, thank you very much for seeing our service and recognition. We hope you will have a satisfying stay next time, thank you again for your feedback! Have a good life!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for foreigners
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kirsty on 26 Nov 2019
Dear guests, thanks for choosing to stay in the Holiday Inn Taicang City Centre. Thank you for your recognition of our hotel, your recognition is our biggest power. Looking forward to your next stay.

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Home Away From Home
Great Hotel.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

Doug, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice that will not disappoint!
Only reason room comfort did not get five stars was because in April they don't run the air conditioning: still winter, however, everything was excellent! The English speaking Staff, including Edison, were professional courteous, and very hospitable. Location is great. Should you visit Ticang, I would highly recommend this hotel! You will not be disappointed.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room
Business Trip, nice hotel but WiFi sucks

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good choice
The room was OK! and breakfast was OK!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lots of shopping and eateries nearby.
Location is great, service is good. Getting there from Shanghai needs some work. My advice would be to take taxi all the way.

10/10 Excellent

Bobby, Melbourne, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Holiday Inn of the chain.
This is the best Holiday Inn you will ever stay in. This was my first trip to China and the HI in the City Centre was the nicest HI I have ever had the pleasure of staying in for 4 days. The view of the canal was relaxing and the hotel staff was welcoming. The hotel was very upscale and one of the cleanest I have ever stayed in. There are too many positive comments to state here. I will definitely stay here again on all of my future business trips to Taicang. Five stars!

10/10 Excellent

Fuat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Kirsty on 3 Dec 2019
Dear guests, thanks for choosing to stay in the Holiday Inn Taicang City Centre.Thanks for your recognition of our hotel, your recognition is our biggest power. Looking forward to your next stay.Best Regards!

6/10 Okay

Michael

Business traveller
Best times past already
It was my approx. 12th stay in the past 6 years in this hotel.Rooms needs to be refurbished, Mould in the bathroom everywhere. WIFI incredible slow. Its not an actual standard of a 4 Star hotel. Breakfast, almost all food cold (noodle, egg, vegetable) Before, this hotel was pretty good but now the quality reduced drastically. Meanwhile there are more better hotels abvailable in Taicang. And more reasonable.
Stayed 4 nights in Nov 2019
Response from Kirsty on 11 Nov 2019
Dear Michael, Thank you for your feedback. We value your opinion. We feel sorry for your uncomfortable breakfast dining experience. F&B management and Chef team will make improvement on the breakfast quality. Regarding to your feedback on Wifi not good, highly appreciated that if you could let us know more details so that we can try our best to improve accordingly. Meanwhile we will continue to train our team members to provide all our valued guests with memorable experience.We believe that through our continuous efforts, the good image of the Intercontinental Holiday brand can be better maintained. Wish you could be satisfied next time.Best Regards!

10/10 Excellent

Bengt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affärsresa
Trevligt, rent och välskött hotell i västerländsk stil. perfekt för affärsresa i området. kringområde inte mycket att se förutom industri.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Jürgen, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! International hotel with everything u need!
Stayed 3 nights in Nov 2018

8/10 Good

SHIANGLIN

還可以
Stayed 2 nights in Aug 2018

8/10 Good

SHIANGLIN

還可以,房間很乾淨
Stayed 1 night in Aug 2018

8/10 Good

Ida Vad

Liked: Staff & service, room comfort
restaurant og inventar ved at være slidt. Ellers meget fin og godt hotel til overnatning.
Stayed 1 night in Aug 2018

10/10 Excellent

Ko-Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gute Lage des hotels. Das Personal ist sehr freundlich und hilfsbereit. Jederzeit gerne wieder.
Stayed 6 nights in Apr 2018

8/10 Good

KUEI-I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

karin, 茨城県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
中心部にあり便利
入口の雰囲気や外観は良くないが、内容は5段階中4クラスと思う。朝食時にはコーヒーを紙カップへ入れて持ち出せるサービスもあり好感が持てる。

8/10 Good

karin, 茨城県

Liked: Cleanliness, staff & service, room comfort
ホテルへ入る周りの印象は良くないが、中は落ち着いており良いと思う。
上海市、蘇州市に近く、上海市内のホテルより、ここを拠点として活動する方がホテル代も安価で移動の際の渋滞も少なく効率的に移動できる。wi-fiでグーグル、フェイスブックがつながる。

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮은 호텔.
일부 바닥이 청소가 안된 부분도 있었지만 중국호텔의 전반적인 수준 보다는 좋았다. 침구가 잘정돈되어 있고 깨끗하며 편안했다. 조식부페도 괜찮은 수준이다. 커피를 테이크아웃하게 배려한 것도 마음에 든다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルについて
中心部に位置しており、部屋も清潔でよかった。

6/10 Okay

YONG WOONG

Liked: Staff & service
예약시 잘못으로 흡연실로 돼 있는 것을 본인 요청으로 기꺼이 바꾸어 주어서 좋았음.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hiroko, Tokyo

外国人には便利なホテル
歩いて3-4分にスターバックスがあって、ホテルを出てすぐにケンタッキーがあるので、外国人には便利なホテルです。 ただ、朝食のビュッフェがあまりおいしくない・・・こんなものかなぁとも思いますが、パンもパサパサだし、おかずは中華が多いのですが、昨晩の残りではないかと思うくらい油っぽくて、朝から食べたくないです。 コーヒーの機械があって、一杯づつ抽出できるのはいいのですが、とにかく出てくるのが遅いです。2台しかないから必ず並んでいます。 ホテルの部屋には殆どシャワーしかありません。バスタブは高い部屋にだけあるようです。 ホテルにマッサージやスパなどの施設はありません。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Businesshotel
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