Pool

Reviews of Hotel Loma Real

4 out of 5
Hotel Loma Real
Carretera Costera 200 KM 244, Col Vista Hermosa, Tapachula, CHIS

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 268 reviews" "
Rating 8 - Good. 97 out of 268 reviews" "
Rating 6 - Okay. 28 out of 268 reviews" "
Rating 4 - Poor. 9 out of 268 reviews" "
Rating 2 - Terrible. 22 out of 268 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre que viajo a chiapas me hospedo en ese hotel, me gusta mucho!
Response from HOTEL LOMA REAL. on 13 Feb 2024
Buenos dias.Apreciable Husped nos alegresa saber que somos su primero opcion para descanso y servicio de excelencia , continuaeremos trabajando arduamente pàra hacer de su proxima estancia confortable.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional! Cleanest quiet
Stayed 2 nights in Sep 2023
Response from Hotel Loma Real on 23 Nov 2023
Dear client, we are glad to know that your stay was to your complete satisfaction, we hope to see you soon.

6/10 Okay

Mauro

Liked: Amenities, property conditions & facilities
Cleanliness, staff very polite and careening
Stayed 1 night in Oct 2023
Response from Hotel Loma Real on 23 Nov 2023
Dear customer, we are proud that your stay was completely enjoyable, we hope to have you back home.

10/10 Excellent

Ondina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Delcker

Stayed 2 nights in Sep 2023

6/10 Okay

Julio, blythewood

Stayed 2 nights in Sep 2023

10/10 Excellent

Wikenlove

Stayed 3 nights in Sep 2023

10/10 Excellent

Jimmie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very professional.
Stayed 1 night in Aug 2023
Response from LOMA REAL. on 19 Sept 2023
Good afternoon.Dear Guest, we are happy to know that your stay was comfortable, our commitment has always been and will be to offer excellence in service to all our guests.Greetings!Atte: Hotel Loma Real.

2/10 Terrible

Jeana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Rude, dirty, small, nothing comfortable (bed pillow towels etc). Would not recommend!
Response from LOMA REAL on 8 Aug 2023
Dear Guest.We are sorry that your stay was not to your liking, we will take his comments into account to make your next stay comfortable. It will be a pleasure to have you back home.Sincerely: Hotel Loma Real

2/10 Terrible

Jeana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This was probably the worst overall experience I've ever had anywhere in the world (I travel a lot). From waiting 2 hours for room after check in time, mold in the shower, bedbugs, REALLY loud neighbors all night (they weren't so loud as there was NO sound barrier). Hard beds, rough towels, only liquid hand soap. Not sure how this is had 4 star rating, even for Mexico (or remote again) this place was a huge disappointment.
Response from LOMA REAL on 8 Aug 2023
Good night.Dear Guest, we are sorry that your stay was not to your liking, we will work hard to make your stay comfortable.Atte: Hotel Loma Real

8/10 Good

Rockwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Juana Rueda

Travelled with family
Liked: Amenities
Toallas en mal estado
Stayed 2 nights in Jul 2023
Response from HOTEL LOMA REAL on 1 Aug 2023
buenas tardes.Estimado cliente, gracias por tomarse el tiempo de evaluarnos, tenemos áreas de oportunidades y trabajaremos en ello, para hacer de su próxima estancia confortable.Atentamente. Hotel Loma Real.

8/10 Good

Estuardo

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Buen hotel en la ciudad
Stayed 1 night in Jul 2023
Response from HOTEL LOMA REAL on 17 Jul 2023
Estimado huésped, fue un placer atenderle y saber que su estancia fue de su total agrado, esperamos tenerlo de vuelta en casa, sera un placer recibirlo.¡Saludos cordiales!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
It's very clean, quiet, safe and the staff is friendly and helpful.
Stayed 4 nights in Jul 2023
Response from HOTEL LOMA REAL on 10 Jul 2023
Dear guest.It was a pleasure having you at home.We look forward to her soon visit.

10/10 Excellent

HUGO, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Tapachula.
Stayed 1 night in Jun 2023
Response from Hotel Loma Real on 5 Jul 2023
Hotel Loma Real agradece su comentario. Seguimos esforzándonos para brindar un mejor servicios y que este sea de calidad.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel
Stayed 1 night in May 2023
Response from LOMA REAL on 15 Jun 2023
Estimado Huésped Muchas gracias por sus comentarios y retroalimentación; nos alegra saber que nuestra atención y servicios, fueron de su agrado. Le esperamos pronto de vuelta en esta su casa.Cordialmente, Hotel Loma Real.

10/10 Excellent

Veron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
This was the second time I have stayed there. Their service is excellent, they were very accommodating to us and our dog. The restaurant is excellent and I definitely would recommend staying there whenever you are in the area. Great place to stay I will definitely be back. Hopefully next time for longer than one night.
Stayed 1 night in May 2023
Response from HOTEL LOMA REAL on 15 Jun 2023
Apreciable Huésped Agradecemos mucho el tiempo dedicado en evaluar nuestra atención y servicios. Nos da gusto saber que su estancia con nosotros ha sido de su agrado. Le esperamos pronto de vuelta en su casa.Cordialmente,Hotel Loma Real.

2/10 Terrible

Alan

Stayed 1 night in Apr 2023

8/10 Good

mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the veteran guy who helps you with your bags at check in, the staff are somewhat emotionally removed. The front desk is too mechanical. I like the facility, location and that they allow dogs. $25/dog/night is about double what I payat most hotels in Mexico, US, and Central America. The water pressure sucks, the water is not hot, and the lighting in bathroom is poor
Stayed 1 night in Feb 2023
Response from LOMA REAL on 17 Apr 2023
Dear GuestWe appreciate the time spent evaluating our services and facilities, we had certain areas of opportunity, in which we will work to improve and provide you with excellent care and quality service.We hope to have the opportunity to receive you at home again.Cordially,Hotel Loma Real.

2/10 Terrible

mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful setting. They allow dogs(for a fee). Rooms are clean and comfortable. Shower has poor pressure. Water is warm, not hot
Stayed 2 nights in Jan 2023
Response from LOMA REAL on 17 Apr 2023
Dear guestThank you very much for your comments and feedback; We are glad to know that our attention and services were to your liking.We hope to see you back soon in this your home.Cordially,Hotel Loma Real.

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Out of town, beautiful landscaping
Stayed 1 night in Oct 2022
Response from LOMA REAL on 17 Apr 2023
Dear GuestWe greatly appreciate the time spent evaluating our care and services. We are glad to know that your stay with us has been to your liking. We look forward to seeing you back at home soon.Cordially,Hotel Loma Real.

10/10 Excellent

David

Stayed 1 night in Sep 2022

2/10 Terrible

Rose M

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, we were given a room that smelled like mold , asked for another room. The toilet didn't work properly, so , next day we were moved to yet another room. Pool is in terrible shape. Just very out dated, its time for a few upgrades. Curtains stained in every room we were put in. Restaurant on site is very expensive . Will definitely stay somewhere else next visit.
Stayed 5 nights in Jun 2022

8/10 Good

Bertha

Stayed 2 nights in May 2022

6/10 Okay

Yosvel

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent staff but rooms is very old, needs to remodeling
Stayed 3 nights in Jan 2022

8/10 Good

Martha Fabiola Maribel

Travelled with family
Liked: Property conditions & facilities, room comfort
Hotel beautiful, some details though
Very good, pool was kind if dirty, service slow, there wasn’t any kind of store!!! Not even to get some water!!! Room was beautiful though, rest if the hotel amazing!!!
Stayed 1 night in Dec 2021

4/10 Poor

Antonio

Travelled with family
Disliked: Staff & service, amenities
I liked that we say iguanas and squirrels. I disliked that the entrance looks like a river bed, that the staff is incredibly unfriendly, that the drapes were months-lenght dirty, that the amenities were disappointing and that out of the 5 star hotel, I may have gotten 2
Stayed 1 night in Nov 2021

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT!!!!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The staff was super friendly and nice. The room was great and very clean. The restaurant could use a
Stayed 3 nights in Sep 2020
Response from Reservaciones on 10 Dec 2020
I want to thank you for the time you took to share your comments with us and other Expedia users, we are pleased that we have met your expectations regarding our services, care and facilities and I assure you that we will be working to continuously improve them. I comment that we are in a continuous process of improving our Restaurant in order to meet the needs of our customers and diners. I am sure that in a future visit you will notice the difference.

8/10 Good

Mario, Washington DC

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good in house restaurant food. A nice place to stay while in Tapachula.
Stayed 1 night in Aug 2020
Response from Operations Manager on 1 Sept 2020
Thanks, come back soon

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2020
Response from Reservaciones on 10 Dec 2020
Estimado Huésped Quiero agradecerle el tiempo que ha tomado para compartir su experiencia de su estancia con nosotros, y nos complace saber que hemos cumplido con sus expectativas en servicio y hospedaje, siempre estamos realizando mejoras para que la estancia de nuestros clientes sea única y de calidad.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis
Truly an oasis in an otherwise hot and not so forgiving climate. They are a very nice hotel at a good price and they allow my dogs.
Stayed 2 nights in Mar 2020
Response from Operations Manager on 10 Mar 2020
Thank you very much for your comment, we are blessed with beautiful weather, we hope to see you and your pets soon, have a good trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it is dog friendly. And the grounds are huge. Great for the pup
Stayed 1 night in Feb 2020
Response from Angela Maldonado on 21 Feb 2020
Thanks for your comment In Hotel Loma Real pets are welcome, we are satisfied to have met your expectations. Come back soon.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tapachula
It was a really nice stay. I highly recommend it.
Stayed 1 night in Jan 2020
Response from Operations Manager on 6 Feb 2020
Thank you very much for your review, we hope to see you again soon!

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and attention from staff; towels could be better
Stayed 1 night in Aug 2019

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, room comfort
Good deal!
Exelent location with beautiful view
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Loma Real overlooks the city. It’s very quiet, pleasant, clean, and everyone is very friendly and helpful.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Loma Real. It was quite a surprise how lovely the hotel is because the pictures really don't do it justice. The rooms are spacious and have air conditioning, the pool is large and has a shallow and deep end, perfect for swimming laps. The restaurant is delicious albeit a tad pricey, but you can get coffee for next to nothing. There are always guards at the car entrance and the staff is very friendly.
Stayed 2 nights in Jun 2019

8/10 Good

Juan Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
The hotel is amazing and very confortable. The only drawback was that our room was a little bit noisy, as we could hear everything the neighbors did. The restaurant is I would appreciate a logo on their menu for vegetarian options, as they did had a little leaf next to some dishes but they were for “healthy food”
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful place, friendly staff, clean rooms. Filling up space now so that it contains 50 characters and can therefore be submitted. Perhaps my concise words of praise were insufficient. Thank you.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Their staff was incredibly helpful and nice, great breakfast. They are terrible at cleaning rooms daily, we noticed our bathroom wasn’t taken care of for 2 days, they only took out the trash, replaced toilet paper and done! Overall every day, they basically made the bed, took out trash and restocked toiletries. THAT’S IT! Towels need to be replaced ASAP, not joking when I say they feel like sandpaper, have stains and are falling apart! Also, you can hear everything... so not a quiet night sleep It’s a real shame, because like mentioned above... their front desk, security and waitstaff are all AMAZING. It’s just not enough to come back and stay again, will consider going for breakfast!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent Saturday to Sunday at the hotel. That night, they had a party within hotel property, that went on ALL night and into the morning. EXTREME noise. Very annoying. I visited the hotel to rest and relax, but was not able to. Other than that, very clean and nice.
Stayed 1 night in Feb 2019

2/10 Terrible

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service on the front desk
Stayed 2 nights in Jan 2019

10/10 Excellent

Intisar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience.
It’s a great experience. Beautiful location and friendly staff.
Stayed 8 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very good place to stay, for the price I paid for. If you need internet, go elsewhere :-)
Stayed 3 nights in Nov 2018