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Reviews of Hotel Nosalowy Dwór

3 out of 5
Hotel Nosalowy Dwór
Balzera 21d, Zakopane, Lesser Poland

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the very best hotels I've stayed in. Very reasonable too, perhaps because it was out season.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wszystko ok , polecam jak najbardziej , jedzenie w restauracji pierwsza klasa
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception and cleaning staff, bad restaurant waiter. Bad flow of hot cold water. Excellent hotel.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The waiter in the dining room was rude so one of the people in the wellness centre and neither spoke english. Hot water in the shower was not maintaining a constant temperature. Breakfast was nice. Dinner was not what I expected. Canteen food, over cooked and all inclusive quality. Hotel is very beautiful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Sam, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Staffing and Customer Care
I tried to call two nights before. I called 6 times over a 90 minute period of time and no one answered the phone. The next night I tried again 3 times without anyone answering, so I called Expedia. The customer service person tried to contact the hotel for almost an hour as well and no one answered. Finally Expedia's customer service person sent an email describing my change of vacation plans. There was no reply to the email or recognition of receipt of email. The first response from Nosalowy Dwor was the day after the scheduled stay, saying that I did not show and they charged a no show fee according to there policy. Based on there lack of customer service in answering their phones and reading their emails, it is clear that making money and not taking care of customers is their priority. There are enough hotels in Zakopane that make customer service a priority that I recommend staying at one of them.

4/10 Poor

Lukasz, Edinburgh

Liked: Cleanliness
Disliked: Staff & service
Good Restaurant, Poor Hotel, Unfriendly Staff
I have purchased 2 hotel stays in Poland and was convinced that the money was collected by the hotels - as this is what I read in the confirmation email! However, upon check out from the hotel, I was informed that I need to pay because the hotel does not collect any money from customers??? This is totally unprofessional and it happened to me the first time ever!!! I planned my travel very carefully in terms how much cash I need to take with me, and this "incident" negatively impacted on my plans. One of the worst things is that the hotel deducted £7 more, and this excluded the so called "tourist tax" then I initially "paid" via Expedia site. This might be the result of the changes in exchange rate, however charging me £7 extra is absolutely unacceptable!!! I also consider this situation being the result of Expedia's bad service and the lack of clear communication! The reception staff were generally unhelpful and unfriendly! There was no smiles, no "good mornings" but only total ignorance. I thought that this hotel will take something from its posher version next door - "Grand Nosalowy Dwor" hotel but this was a wishful thinking.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice mountain hotel
the area of the hotel is nice and the hotel is really big, as a small village

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

KAMILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2019

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Świetnie!
Ponieważ hotel 3* w którym mieliśmy rezerwacje był zamknięty, dostaliśmy pokój w 5* rezydencji :)
Stayed 1 night in May 2019

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam !
Bardzo dobre śniadania i duży wybór potraw. Możliwość korzystania z atrakcji dla dzieci również w hotelu 4 i 5- gwiazdkowym. Hotel położony przy samym stoku na Nosalu jak i niedaleko szlaków. Mimo niezbyt udanej pogody na majówce dziecko miało zapewnione codziennie atrakcje w hotelu także nie nudziło się. Był to pierwszy i na pewno nie ostatni pobyt w tym hotelu.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

mirela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
. Najlepszy hotel w Zakopanem
Wspaniały hotel. Położony bardzo blisko stoku. Przyjeżdża tu od czterech lat, i zawsze jestem bardzo zadowolona. Przyjeżdżam zawsze z dzieckiem w wieku szkolnym . Jest bardzo dużo zabaw dla dzieci. Naprawdę polecam ten hotel.
Stayed 7 nights in Feb 2019

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastyczny pobyt
Fantastyczny pobyt w fantastycznym miejscu. Polecam wszystkim
Stayed 1 night in Sep 2018

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Aby przejść do basenu czy pokoju zabaw la dzieci, należało udać się do drugiego hotelu. Niezbyt to komfortowe. W pokoju brakowało czajnika.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nöjda resenär
Det var jättebra SPA o Wellness Vi var helt nöjda. Familjen trivdes bra på rummet. Service var ok, personal börde lära mera att prata engelska...annars väldigt bra.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geschmackvoll eingerichtet freundliche Bedienung.
Super Bedienung und sehr gute Küche. Sehr geflegte Einrichtung freundliches Personal.

6/10 Okay

Jörgen, Staffanstorp

Liked: Property conditions & facilities
Disliked: Room comfort
Zakopane
Vi bodde i hotellets äldre del som var helt ok. Det som jag sakna på rum var en safetybox och kylskåp! De som stod i receptionen var bra. Frukost och övrig mat var bra!

8/10 Good

roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Vladimir, Pezinok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Nosalowy Dwor
Katastrofa- 10 m od hotela sa stavia dalsi HLUK STRASNY vo DNE v NOCI!!! HRUUUZA!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
zadowoleni z pobytu
wszystko super. jedzenie znakomite!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WSPANIAŁE REGIONALNE ŚIADANIE
POBYT W HOTELU UDANY

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort