Serves lunch, dinner and brunch
Check availability

Reviews of Mercure Tbilisi Old Town

4 out of 5
Mercure Tbilisi Old Town
9 Vakhtang Gorgasali Street, Tbilisi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 106 out of 147 reviews" "
Rating 8 - Good. 36 out of 147 reviews" "
Rating 6 - Okay. 3 out of 147 reviews" "
Rating 4 - Poor. 2 out of 147 reviews" "
Rating 2 - Terrible. 0 out of 147 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing! Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.
Stayed 10 nights in Dec 2023
Response from Operations manager Olga Kudriachova on 28 Dec 2023
Dear Andrei, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and hotel, very clean, with great restaurant!
Stayed 3 nights in Nov 2023
Response from Operations manager Olga Kudriachova on 2 Dec 2023
Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Arsen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is simply amazing! They went above and beyond to accommodate our requests: rooms close to each other, some forgotten hygiene items, late checkout, etc. The breakfast buffet has good choices of regional food and has an authentic Georgian sweets and is presented in a very elegant way. Yes, I wish the rooms had some USB ports for more convenient charging and a bit more stability with the hot water temp in early mornings - something that seems to be a common problem in the region - but this is definitely the hotel I’ll choose for my next stay!
Stayed 1 night in Nov 2023
Response from Erdogan Sahin,GM on 12 Nov 2023
Dear Arsen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Durdona

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice hotel in Georgia
Stayed 3 nights in Oct 2023
Response from Operations manager Olga Kudriachova on 24 Oct 2023
Dear Durdona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Ahmad

Stayed 3 nights in Oct 2023
Response from Operations manager Olga Kudriachova on 7 Nov 2023
Dear Ahmad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 Good

Jahangir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiflis/Tbilisi Visit
Hotel is good and located in a nice area. Had some issues with air conditioning system and coffee maker which tripped the fuse. Had to get the service guys to come and get the fuse on but was told not to use the coffee maker again!! Also, fire alarm in the middle of the night, 2 AM, caused chaos and had to evacuate the room 3 times before the alarm could be stopped. I think these are minor issues that can be fixed but needs the hotel management's help and attention
Stayed 2 nights in Sep 2023
Response from Operations manager Olga Kudriachova on 5 Oct 2023
Dear Jahangir, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dtay! Great service and location. Staff was pleasant and very courteous. Definitely recommended!
Stayed 2 nights in Sep 2023
Response from Operations manager Olga Kudriachova on 25 Sept 2023
Dear Freddie, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Erdogan Sahin,GM on 14 Sept 2023
Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

Meftuni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Operations manager Olga Kudriachova on 24 Jul 2023
Dear Meftuni, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Operations manager Olga Kudriachova on 6 Jul 2023
Dear Jeremy, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Haik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Erdogan Sahin,GM on 29 Jun 2023
Dear Haik, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

WORALUK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice room in old town in Tbilisi.easy to walk and get many restaurants around.
Stayed 2 nights in May 2023
Response from Operations manager Olga Kudriachova on 29 May 2023
Dear Woraluk, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Operations manager Olga Kudriachova on 22 Mar 2023
Dear Katherine, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Nafel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with good location
Stayed 5 nights in Jan 2023
Response from Operations manager Olga Kudriachova on 23 Jan 2023
Dear Nafel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in Great Location
Hotel was clean and comfortable. About 5 minute walk to Old Town. Room was clean and comfortable. Food at the on site steak house was delicious. View from the roof top lounge was beautiful while enjoying some local wine. Reception was attentive and helpful. I would stay here again if I returned to Tbilisi.
Stayed 3 nights in Nov 2022
Response from Operations manager Olga Kudriachova on 14 Nov 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Great view from the bar on the 6th floor. The room was nice, clean and had very nice soap, shampoo and conditioner. Loved that it was not in the mini tiny bottles.
Response from Operations manager Olga Kudriachova on 14 Nov 2022
Dear Ksenia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Alexandre

Stayed 3 nights in Oct 2022
Response from Erdogan Sahin,GM on 26 Oct 2022
Dear Alexandre, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Oct 2022
Response from Erdogan Sahin,GM on 26 Oct 2022
Dear Irina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

8/10 Good

Awad

Travelled with family
Liked: Cleanliness, amenities
No bellboys to help you to pick up your luggage in check in or check out. No care
Stayed 4 nights in Aug 2022
Response from Erdogan Sahin,GM on 28 Aug 2022
Dear Awad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

4/10 Poor

Cole

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in Aug 2022
Response from Erdogan Sahin,GM on 25 Nov 2022
Dear Cole,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was on a good level. but my non-smoking room had a rack smell of cigarettes😢
Stayed 10 nights in Jul 2022
Response from Erdogan Sahin,GM on 8 Aug 2022
Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Our hotel is fully nonsmoking property we will deeply investigate the case and do our best not to be repeat such case in future, We are very sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, modern, great location
This hotel is very clean and modern. The staff is very accomodating and they have an excellent on site restaurant. The location is perfect, just around the corner from the fort and old town with lots of shopping. We re-booked it when our flight was cancelled since we'd had such a good experience. If I ever come to Tblisi again I would defininitely stay here. One note: we didn't use the spa and the gym looked pretty small and was in the basement. We got all our exercise walking around town instead.
Stayed 2 nights in Jul 2022
Response from Erdogan Sahin,GM on 1 Aug 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Daniel

Stayed 1 night in Jul 2022
Response from Erdogan Sahin,GM on 21 Jul 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Erdogan Sahin,GM on 18 Jul 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Olga Kudriachova Operations Manager on 6 Jul 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city close to all interesting points. Warm welcoming, very helpful staff. Clean and bright room with all newly furnitures and curtains. Good breakfast. Nice and large gym and we’ll equipped.
Stayed 2 nights in May 2022
Response from Erdogan Sahin,GM on 13 Jun 2022
Dear Ali, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022
Response from Operations manager Olga Kudriachova on 13 Dec 2022
Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 Good

Abdulkader

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Erdogan Sahin,GM on 10 May 2022
Dear Abdulkader, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Erdogan Sahin GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Olga Kudriachova Operations Manager on 10 Jan 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Erdogan Sahin,GM on 9 Dec 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Erdogan Sahin

10/10 Excellent

Jamarl

Stayed 4 nights in Aug 2021

8/10 Good

Anvita

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2021
Response from Erdogan Sahin,GM on 27 Jul 2021
Dear Anvita, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. In the same time I am very sorry that you faced with some unpleasant cases, necessary action will taken on them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quite the staff friendly and help full .
Stayed 3 nights in Jul 2021
Response from Erdogan Sahin,GM on 27 Jul 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. In the same time I am very sorry that you faced with some unpleasant cases, necessary action will taken on them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly situated
situated next to the old town it was perfect to walk around and beyond. hotel was clean and staff were great. excellent breakfast. Would happily recommend and stay there again
Stayed 3 nights in Jul 2021
Response from Olga Kudriachova Operations Manager on 20 Jul 2021
Dear Stephen, we very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olga Kudriachova Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in May 2021
Response from Erdogan Sahin,GM on 1 Jun 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff.
Great location. Very friendly and helpful staff. The superior corner room on the 3rd floor was great. A large breakfast choice.
Stayed 3 nights in Mar 2021
Response from Erdogan Sahin,GM on 9 Apr 2021
Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

6/10 Okay

Ganna

Business traveller
Liked: Cleanliness, room comfort
I regret to say it, but the hotel has very poor service and the staff are not qualified and do not respect the guests !!! It is not Mercury level of the hotel. Now, respect zero calls BB level. How you can allow yourself, to wear the uniform of the hotel and behavior like that? If the security man of the hotel stands next to a girl from reception, cuddle her face and hair tenderly - how you call it ? What can not respect is it do such things in front of the guest ? Is it new kind of welcome of the Mercury hotel style? Unacceptable, when the hotel is almost empty, but to give the room, which has the view from the hotel - poor completely destroyed building. Unacceptable, when the guest leave the message “please, clean the room” and nobody was there and did not bring even a water! Low quality personal! Hope that management will take care about this cases and improve training for the staff and teach them meaning of the respect.
Stayed 2 nights in Mar 2021
Response from Erdogan Sahin,GM on 24 Mar 2021
Dear Ganna, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Managaer

10/10 Excellent

Naif

Stayed 3 nights in Oct 2019
Response from Erdogan Sahin,GM on 24 Mar 2021
Dear Naif, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 Good

Saleem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near old city with affordable price
Excellent location and good service
Stayed 2 nights in Dec 2019
Response from Erdogan Sahin,GM on 2 Mar 2020
Dear Saleem, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Bryce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay
Fantastic service, excellent and really helpful reception staff including Khatia and Ana (plus everyone else). Nothing was too much trouble and the only thing that would have made the stay better would have been a swimming pool - but you can't have everything. Superb location, 20 mins from airport but 5 mins walking from the baths and other old town attractions. Very pleased!
Stayed 3 nights in Feb 2020
Response from Erdogan Sahin,GM on 2 Mar 2020
Dear Bryce, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Erdogan Sahin,GM on 24 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Hanin, Texas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property loved everything! Great area too.
Stayed 2 nights in Dec 2019
Response from Erdogan Sahin on 10 Jan 2020
Dear Hanin, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room interior, furniture and bathroom design and shower
Stayed 2 nights in Dec 2019
Response from Erdogan Sahin on 30 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Karina, Big Island, Hawaii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right in Old town. Comfortable beds. Could be a better selection at the breakfast- on my mom’s opinion. But it was totally ok with me. Would definitely be back. Georgia and Tbilisi are absolutely amazing!
Stayed 5 nights in Aug 2019
Response from Erdogan Sahin,GM on 2 Oct 2019
Dear Karina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Babak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wow
I am traveling a lot. This hotel was a best hotels i ever stayed. House keeping was awesome.
Stayed 4 nights in Aug 2019
Response from Erdogan Sahin,GM on 2 Oct 2019
Dear Babak, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff and great location... very cute well designed room with a terrace... breakfast was really good... perhaps they should consider halal food items since there were many guests from Arab countries... special thank you to Lika she helped us make the best of our stay in Tbilisi...
Stayed 3 nights in Aug 2019
Response from Erdogan Sahin,GM on 20 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient to walking around old town.
Stayed 4 nights in Aug 2019
Response from Erdogan Sahin,GM on 15 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite, professional, courteous and helpful. The view from the SkyTerrace was magnificent.
Stayed 1 night in Jul 2019
Response from Erdogan Sahin,GM on 22 Jul 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most convenient locations available In Tbilisi.
Stayed 2 nights in Jul 2019
Response from Erdogan Sahin,GM on 15 Jul 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, really clean and very modern. Highly recommended!
Stayed 3 nights in Jul 2019
Response from Erdogan Sahin,GM on 12 Jul 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager