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Reviews of Alua Tenerife

4 out of 5
Alua Tenerife
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 129 reviews" "
Rating 8 - Good. 48 out of 129 reviews" "
Rating 6 - Okay. 34 out of 129 reviews" "
Rating 4 - Poor. 8 out of 129 reviews" "
Rating 2 - Terrible. 10 out of 129 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 4 nights in Jun 2023

10/10 Excellent

Claudio

Stayed 5 nights in Mar 2023

10/10 Excellent

Håkan Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
10 poäng. Håkan Fotö
Stayed 7 nights in Mar 2023

2/10 Terrible

Nicusor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Stayed 1 night in Jul 2020
Response from Community Manager on 21 Jul 2020
Dear Mr. /Mrs Nicusor We truly appreciate choosing us to spend your holidays. Deeply sorry to hear your stay was not satisfactory enough. The hotel offers a varied buffet service with a weekly menu. Thank you for your opinion. We have sent your comments to the staff concerned. But we will hope you will give us another chance to show that we have improved. Yours faithfully,

6/10 Okay

linda

Travelled with family
Disliked: Property conditions & facilities, room comfort
not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
Stayed 2 nights in Oct 2019
Response from Community Manager on 21 Oct 2019
Dear guest. We apologize for any inconvenience, and will take note of those aspects you mention. Thanks for visiting us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
Stayed 1 night in Mar 2019
Response from Community Manager on 24 Mar 2019
Dear guest. We regret the circumstances of your arrival. Let me infoirm you that the parking detailed on Expedia is the free one outside the hotel, and we can not guarantee that there is space to park, as it is quite small. However, we apologize for the inconveniences, and will take advice of your comments. Thanks for sharing your opinion.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
Stayed 7 nights in Mar 2019
Response from Community Manager on 22 Mar 2019
Dear guest. We regret that our services and installations didn't reach your expectations. Please, don't hesitate to advice us from any issue you consider regarding your stay in our hotel. Friendly regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.

6/10 Okay

lana, england

Liked: Cleanliness, staff & service
Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
Stayed 7 nights in Jan 2018
Response from Ramon Vivo on 10 Aug 2018
Dear guest. We regret that your stay was not as expected. We apologize for all these circumstances, and overall we hope you enjoyed your stay in our resort. Thanks for visiting us, and friendly regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enoyable.
Excellent location.Went half board.Always something on the menu to suit.Easy walk into oldtown.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good Location
Location was ideal. A short walk to the beach and only a ten minute walk to the main area with restaurants and the action. The room itself was clean and had everything we needed. We were disappointed that on top of already an expensive trip you needed to pay for the WIFI and to use the gym. The staff we found quite blunt and rude. Nothing major but after travelling Asia where staff go out of their way to make you feel comfortable this was something we really noticed. Poor customer service. I would stay again but would certainly look for other options first.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Cheeky break
Not 4 star in many ways,but not a flat 3. Did all inclusive, good food and varied daily, entertainment-made a effort, all staff friendly. Would say good value for money, have nothing negative to say,good for kids (I didn't have any so was annoying at times)

10/10 Excellent

ian, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Nice location close to beach
Close to shops and the zoo. Town centre about 20 mins walk. Lovely beaches. Seems like a 5 star hotel to us. Team very friendly and helpful. Nice big clean tidy rooms and showers. Will stay there again next year.

8/10 Good

john, mk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good standard hotel close to the beach and town centre but in quiet location

8/10 Good

victor, New York, NY

Liked: Staff & service
The hotel is nicely located
the hotel is nicely located, at a quiet environment, close to the beach and mid way to most of the main attractions in Puerto La Cruz, and althought my first impression was that the premises looks like its construction was back to 70th era, it is well maintained , though some old stylish furnitures and amenities are yet there.

8/10 Good

Jack, Australia

Liked: Cleanliness, staff & service
Good for kids, otherwise, probably skip it.
We come to visit Loro Parque, so stayed here. The pool is cold, not even a solar panel to take the chill off, and the pool closes at 6pm. 6pm!?? So, if you do something during the day, there is no time to use the pool when you come back. You need to stay in the hotel all day, to use it. Seems ridiculous to me. But, the place is cheap. And, probably why. They have activities, like water aerobics and other things, which are nice. Kids playrooms and playground is above average for a hotel. So, our 2 year old, loved that element. Wifi is a joke. It's free for 2 hours per day. From 1pm to 3pm. Why, those hours? don't know. But, we connected to a unsecure wifi from a neighbouring hotel, 24 hours per day. We bought a triple room, but the 2nd bed was a complete joke. It was a sofa bed that was screwed, and both ends sloped down hill. Worst night sleep ever. However, I requested another bed and the next one was acceptable and was happy with the change. To sum up. You get what you pay for here. Seems upkeep is not their strong suit. Hotel owners that skimp on maintainence, to try and get more profit, don't understand they shoot themselves in the foot. The lobby gives a good first impression, but it needs more attention from the manager..not from staff. However, for the price, it's ok. The hotel could and should charge more if they fixed their non-serious issues. Again, I'd stay there if you had kids, otherwise, I'd look around a bit more.

2/10 Terrible

MARIA, Spain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel
The staff was really helpful, but the building, rooms and food are not 4 star hotel. The BEDS were hard, T.V 13 INCHES AND VARIETY OF CHANNELS TERRIBLE, Food mediocre. I will not stay in that hotel even if they give me the week for free.

2/10 Terrible

Karin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Helmut

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen. Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt. Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt. In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen. My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay. Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet. Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2023

10/10 Excellent

lilia rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.
Stayed 8 nights in Jul 2023

6/10 Okay

Alberto

Stayed 6 nights in Jul 2023

10/10 Excellent

MARIA IDAIRA

Stayed 1 night in Jun 2023

8/10 Good

Jordan

Stayed 2 nights in May 2023

8/10 Good

maria jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal ,limpieza y animación muy buena. Las comidas son en general buenas unos días mejor que otros.destacar que le falta servicio a las mesas en el bar, ya que hay que pedir en barra
Stayed 1 night in May 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaron las instalaciones, la limpieza y el estado de la habitación, el personal era súper agradable y atento. Lo único que no me gustó tanto fue la comida del buffet, no estaba muy allá.
Stayed 2 nights in Apr 2023

8/10 Good

Jesus Jorge

10/10 Excellent

joaquim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Beba

Stayed 1 night in Aug 2022

4/10 Poor

Enrique

Disliked: Cleanliness, property conditions & facilities, room comfort
Para no repetir
El hotel fue buscado por una urgencia...... Hotel muy anticuado en general. Sólo probé el desayuno y está normal. Muy MALA EXPERIENCIA con el personal de limpieza de la habitación. Tocaron en la puerta a las 8:40 de la mañana y sin esperar tras 5 segundos abrieron la puerta. Le pedí amablemente una explicación del hecho y dice que era para saber si estaba libre, le comenté que para eso está recepción quien puede informarles y en vez de pedir disculpas solo se basaron en excusarse. Servicio pésimo. Hotel muy anticuado.
Stayed 1 night in Dec 2020

2/10 Terrible

ramon, puerto de la cruz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones obsoletas,cena vomitiva poca variedad y de muy mala calidad.Personal nada empatico.Mala organizacion en el desayuno.No volvere jamas
Stayed 1 night in Nov 2020
Response from Ana Belén Martín Adjunta de Dirección on 23 Nov 2020
Estimado Ramón gracias por querer compartir su experiencia personal con el resto de usuarios de Expedia. Lamentamos que no haya querido hacernos partícipes de su malestar durante su estancia con nosotros, para poder ayudarle a mejorar los aspectos que no han sido de su agrado. Desconocemos qué ha ocurrido exactamente y estamos muy sorprendidos de su comentario pues en Hotel Turquesa Playa lo más valorado por todos los huéspedes es el personal y la comida, lo lamentamos mucho. Esperamos que pueda darnos una segunda oportunidad y esta vez se ponga en contacto con nuestros responsables para conseguir superar sus expectativas, estaremos encantados de recibirle de nuevo. Reciba un cordial saludo Ana Belén Martín Adjunta de Dirección

10/10 Excellent

JOSE ARSENIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación bien, las instalaciones del hotel bien, la comida buena. Como punto negativo, los cabezales de la cama no eran nada cómodos para estar apoyados, heche en falta un vaso, aunque fuese plástico en el baño, pero en general, todo muy bien y repetiría otra vez
Stayed 1 night in Nov 2020
Response from HOTEL TURQUESA on 20 Nov 2020
Estimado Jose Arsenio, Lamentamos que ciertos aspectos de nuestro hotel no hayan sido de su agrado. Sus observaciones son bienvenidas, ya que nos sirven para poder analizar ciertas cuestiones, y poder ofrecer un mejor servicio. Gracias por sus comentarios, Ángeles Iglesias

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Buen hotel con pequeñas deficiencias
Lo mejor: el rápido check-in, su situación, el buffet i las instalaciones en general. Lo peor: el tamaño de la televisión de la habitación, que no disponga de Wi-Fi gratuita y... la cortina de la bañera (pongan una mampara!!!)
Stayed 3 nights in Nov 2020
Response from HOTEL TURQUESA on 20 Nov 2020
Estimado cliente. Gracias por su opinión. Lamentamos los inconvenientes que ha tenido durante su estancia en nuestro hotel. Sin embargo agradecemos sus comentarios, sin los cuales no podríamos seguir mejorando. Reciba un cordial saludo Ángeles Iglesias

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from HOTEL TURQUESA on 10 Nov 2020
Estimado huésped. Gracias por sus comentarios, que a ciencia cierta nos servirán para poder ir mejorando. Reciba un cordial saludo,

10/10 Excellent

OFELIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ana Belén Martín Adjunta de Dirección on 23 Sept 2020
Muchísimas gracias por su puntuación, nos alegra saber que hemos superado sus expectativas, hasta pronto. Un saludo

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel tranquilo
En general bastante limpio, desayunos buenos, cena regular tirando a mal,parking escaso, piscina buena aclimatación
Stayed 2 nights in Sep 2020
Response from Ana Belén Martín Adjunta de Dirección on 23 Sept 2020
Muchas gracias por su valoración, nos alegra saber que han encontrado todas estas cualidades en el hotel, les esperamos volver a ver muy pronto. un cordial saludo

8/10 Good

José Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from Ana Belén Martín Adjunta de Dirección on 11 Sept 2020
muchas gracias por su puntuación, nos alegra que haya disfrutado de su estancia con nosotros.Hasta la próxima.Un cordial saludo

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi de pago
Stayed 7 nights in Aug 2020
Response from Ana Belén Martín Adjunta de Dirección on 8 Sept 2020
Muchas gracias por su valoración positiva, esperamos volver a recibirle muy pronto. Un cordial saludo

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Hotel perfecto para ir en familia. Todo en perfectas condiciones.
Stayed 3 nights in Aug 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Estimado David nos llena de orgullo ver que nos otorga la máxima puntuación, le damos las gracias por ello, gracias por elegirnos y por supuesto por querer compartir su experiencia. Nos vemos muy pronto. Un cordial saludo

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fin de semana de amigas y relax
La estancia fue bien, tranquila y agradable, con las nuevas medidas estamos todos un poco perdidos pero fue todo bien. Si tuviera que decir algo es que el tema del restaurante, hay pocas personas sirviendo y esto hace que exista mucha cola y la gente se desmadre, dan aproximadamente una hora y cuarto para las comidas y es imposible con tan poca gente sirviendo. saludos.
Stayed 2 nights in Aug 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Estimada Sandra gracias por reservar la estancia con nosotros y gracias por publicar si experiencia personal, valoramos mucho cada comentario de nuestros huéspedes. Esperamos tener el placer de recibirle de nuevo muy pronto un cordial saludo

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Estimado David muchas gracias por su valoración Un cordial saludo

8/10 Good

Darwin, Valencia

Travelled with family
Liked: Staff & service, amenities
El hotel requiere una actualización del mobiliario, pese a esto decir que el trato ha sido exquisito, hemos tenido un priblemilla con la habitación, que han solucionado de forma inmediata, ofreciéndonos otra habitación, y ofreciéndonos disculpas en una carta, y con un detalle que se agradece, sobre todo por el gesto. Las medidas con el COVID son bastante buenas. En general muy satisfecho, volvería sin duda.
Stayed 5 nights in Aug 2020
Response from Ana Belén Martín Adjunta de Dirección on 8 Sept 2020
Muchas gracias por su valoración y su comentario, nos alegra saber que han disfrutado mucho de su estancia y que volverían a repetir. es nuestra mayor satisfacción. Esperamos tenerle de vuelta muy pronto. Un cordial saludo

8/10 Good

Elena, Madrid

Travelled with family
Liked: Cleanliness, staff & service, amenities
El personal excelente muy atento y profesional. Un pero es que algunas habitaciones los baños tenían que reformarlos ya que están sin renovar y por ejemplo una cosa básica y sin gran cuantía como una alcachofa de la ducha no la han cambiado en años.
Stayed 6 nights in Aug 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Estimada Elena ante todo agradecerle que nos haya elegido para disfrutar de sus vacaciones. Lamentamos que algunos aspectos no hayan sido de sus agrado y tomamos nota para solucionarlo lo antes posible. Esperamos que nos de la oportunidad de recibirle de nuevo en un futuro próximo y podamos cumplir sus expectativas. Un cordial saludo. Ana Belén Martín. Adjunta de Dirección Hotel Turquesa Playa.

6/10 Okay

Ursula, Barcelona

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nada que ver con las fotos, la comida bastante mala y las habitaciones antiguas, la piscina está muy bien
Stayed 4 nights in Jul 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Estimada Úrsula gracias por querer compartir su opinión personal y hacer pública su experiencia. Le damos las gracias por habernos elegido para disfrutar de sus vacaciones y le pedimos disculpas por los inconvenientes que han hecho que no superemos sus expectativas. tomamos nota y esperamos que pueda repetir estancia con nosotros y disfrutar plenamente de sus días de descanso. Un saludo. Ana Belén Martín. Adjunta de Dirección.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Muchas gracias por su valoración. Un saludo

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Czysto i przyjemnie
Przyjemny hotel. Lata swojej świetności ma już z pewnością za sobą jednak daje radę. Dobrze rozwiązana kwestia posiłków. Czysto i przyjemnie. Obsługa bardzo pomocna. Obok hotelu darmowe miejsce do parkowania.
Widok z pokoju na ocean z pierwszego piętra
Widok na ocean z tarasu na dachu
Duży basen
Stayed 7 nights in Jul 2020
Response from Ana Belén Martín Adjunta de Dirección on 8 Sept 2020
Szanowny Kliencie, dziękujemy za wybranie nas i cieszenie się wakacjami. Mamy nadzieję, że w najbliższej przyszłości powtórzysz swój pobyt u nas. Dziękuję za miły komentarz. serdeczne powitanie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ana Belén Martín Adjunta de Dirección on 26 Aug 2020
Muchas gracias por su valoración. Un saludo