On the beach, white sand

Reviews of Mediterranean Palace

5 out of 5
Mediterranean Palace
Avenida de las Americas, Playa de las Americas, Arona, Tenerife

Reviews

8.2

Very good

Rating 10 - Excellent. 348 out of 1001 reviews" "
Rating 8 - Good. 418 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Only marked down on condition due to the property closing mid jan 2023 for 9 month refurb. Definitely looked tired and in need of upgrade. But this didn't detract from our enjoyable stay in clean comfortable freindly hotel in perfect location
Response from Alejandro Crespo, General Manager on 5 Jan 2023
Dear Ruth,Thank you so much for your comments and rating. I am glad to read that you have enjoyed your stay and we hope to welcome you back after the refurbishment.Best regards,

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Central. Very clean. Staff very friendly.
Stayed 6 nights in Dec 2022
Response from Alejandro Crespo, General Manager on 30 Dec 2022
Thank you very much for your kind comments. I am glad to know of your satisfaction and we hope to have the pleasure of welcoming you back again soon.Kind regards,

10/10 Excellent

Adrian

Stayed 11 nights in Nov 2022
Response from MNR Team on 5 Dec 2022
Thank you! We hope to see you back soon.

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities
Location & friendly staff, the hotel was spotless but in need of a refurb which I think is on the cards
Stayed 9 nights in Nov 2022
Response from Alejandro Crespo, General Manager on 25 Nov 2022
Dear Robert,Thank you for your kind words and rating. I hope you have had a pleasant stay.Yes, we will be renovating the rooms in 2023, which, I am sure, will make of ours the reference hotel for many visitors, given its unbeatable location and quality service.I hope we will have the pleasure of welcoming you back again then.Best regards,

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice pool but closed 2 days out of our4day stay. Room key stopped working every day so trip to reception which was a pain as quite slow at reception and we heard other people talking about this so this must be a problem Rooms are so dated they defo need a revamp Hotel in nice area and close to beach are a plus overall ok probably wouldn’t stay there again
Response from Alejandro Crespo, General manager on 14 Nov 2022
Dear Diane,Thank you for sharing with us your disappointment. I am really sorry to know that so many aspects of our facilities and service have been below your expectations.Room keys can be quite sensitive to proximity with other cards, mobile phones, etc. it does not always happen, luckily, but sometimes some devices tend to demagnetise them.We were forced to close our pool for a few hours due to guests getting sick in them. As I am sure you understand, safety goes first so the water must be filtered before allowing guests to use the pool again after this type of incidents. Hotel Mediterranean Palace will be refurbished during 2023. I am sure you will love the new layout of our rooms.We hope to welcome you back again then.Best regards,

10/10 Excellent

Scott

Stayed 4 nights in Oct 2022

10/10 Excellent

Zoltan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location,very nice breakfast,friendly staff,family focused,also good value for money!
Stayed 7 nights in Aug 2022
Response from Alejandro Crespo - General Manager on 9 Sept 2022
Dear Zoltan,Thank you very much for your kind words. It has been a pleasure welcoming you and we hope to have the opportunity to see you again soon.Best regards,

2/10 Terrible

Sylvia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
My stay here was HORRIBLE! It was the WORST experience I have had in a hotel in my 30 years of travelling. I have stayed in multiple hotels and this, by far, was the worst. to make matters worse, it was my 7year old daughters first time on holiday w/ me. Most of the staff, with the exception of 1 or 2, were unfriendly, unhelpful and uncooperative! The most traumatising part of the trip was an incident in which my daughter and I, along with my friend and niece, was at the hotel swimming pool, at one point my friend and I were in the pool getting to the deeper end when I turned to look at my daughter she had started travelling to the deeper end as well, I shouted at her to return to the shallow end at which point I saw her slip and she started drowning. I screamed at the top of my lungs for someone to help she's drowning! no one moved a muscle. Everyone, continued to lay back in their seats including the hotel life guard at the scene! I eventually got to her in time thankfully, and carried her out. she was coughing up water from her lungs and throwing up! it was then, I saw the life guard WALKING towards us. my friend told him off and asked why were you not doing more? I took my daughter to her room, and made a complaint to the staff about the life guard and was told both by him and the staff member that it is the parents job to watch their children, not them. which I agree, however, it is the Lifeguard job to save people in accidents, which he is TRAINED to do. he did not.
Stayed 8 nights in Aug 2022
Response from The Management on 10 Oct 2022
Thank you for your comments. I must admit that I am totally astonished at the unfortunate manipulation of the facts that you have posted. Let me start clarifying that you stayed in our hotel only one night, but we all remember the unfortunate incident happened in our hotel pool soon after you checked in. I would like to inform you that various cameras recorded the incident, and records clearly show how you turned your back on your 7 year old daughter to take a selfie while you were both inside the pool. Your daughter walked deeper without you noticing, loosing contact with the floor. Our lifeguard noticed the situation even before you did, and he approached both of you from the other side of the pool the fastest way, which was walking and not swimming ( please bear in mind that it is a 1000 m3 pool), arriving only 6 seconds after yourself. Luckily your daughter was fine, although of course very scared. As you were leaving the pool, other guests who witnessed the situation rebuked you for your lack of attention to your daughter and that same night you asked to check out, which you did the next morning. We are really sorry about this unfortunate incident but, as you were informed, parents must take care of their children at all times, even when there is a lifeguard present. Our task is to ensure everyones safety, but we cannot be held responsible for your lack of attention to your daughter. Our Lifeguard is trained to save lives, but his task is not to watch over children while their parents look away.We are sorry that your short experience with us has been so negative, but we are certain that our Lifeguard acted accordingly to the seriousness of the situation and luckily nothing regrettable happened.Regards,

10/10 Excellent

Ava

Stayed 6 nights in Jul 2022
Response from Mnr Team on 28 Jul 2022
Thank you!

10/10 Excellent

Bernard

Stayed 1 night in Jun 2022
Response from Alejandro Crespo, General Manager on 10 Jun 2022
Thank you very much for rating us so high! We hope to welcome you back soon.

10/10 Excellent

john

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the rooms are a bit outdated eg plug sockets bed sheets were not changed in the 5 days we were there breakfast hot and cold food fantastic and the staff were so helpful and caring I would reccomend to all my friends Thankyou
Stayed 5 nights in May 2022
Response from Alejandro Crespo, General Manager on 13 May 2022
Dear John, Thank you very much for your comments. We hope you have had a pleasant stay with us! We hope to welcome you back soon. Regards,

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to small beach at rear of hotel, loads bars and restaurants infront of hotel. Room was sea view, could have done with a few updates as the room looked a little dated, but was very clean.
Stayed 5 nights in Apr 2022
Response from Alejandro Crespo, General Manager on 2 May 2022
Dear Jacob, Thank you very much for your words and rating. We hope to welcome you back again soon. Best regards,

10/10 Excellent

Darren

Stayed 2 nights in Apr 2022
Response from Alejandro Crespo, General Manager on 13 Apr 2022
Thank you for your rating! We hope to welcome you back soon.

8/10 Good

MATUS

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice Resort, super close to the beach. People were nice. Live music every evening. Breakfast coffee was instant coffee, which was dissapointing. Rooms could use some reconstructions.
Stayed 5 nights in Apr 2022
Response from Alejandro Crespo, General Manager on 8 Apr 2022
Dear Matus, Thank you for your comments and suggestions. I hope you have had a pleasant stay with us. Kind regards,

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Cleopatra hotel, staff very friendly and everything very clean.
Stayed 14 nights in Nov 2021
Response from Reservations on 25 Nov 2021
Yes, of course , it Will be pool view. Thank you

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location good,back gate,right on the beach,front entrance,opp safari centre,lovely big pool,and very clean,no problem,getting a sun lounger,breakfast very nice,sit in or out in the sun,glass of fizz,on arrival,room dated,black doors,and gold trim around wadrobe,other than that room clean and tidy,and shower good pressure,all in all good value for money,and would go back......
Stayed 7 nights in Mar 2020

6/10 Okay

Sarah, London

Travelled with group
Liked: Cleanliness, staff & service
It was ok, staff were great especially the reception team. I had to change rooms because of the noise from the street, this was dealt with really efficient even though it was 1am. The new room was a connecting one with a baby next door. Rooms themselves are a little tired but comfortable. Breakfast was good, lots of variety. I think the location would great for most. Charging an extra €6 euros to use the gym I thought was a little odd.
Stayed 5 nights in Feb 2020

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing grounds
Stayed 2 nights in Feb 2020

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Front entrance in to the shops/restaurants and hotel rear entrance gate to the beach . Rooms are very clean and staff are very friendly and helpful . Breakfast buffet plenty choices.
Stayed 4 nights in Feb 2020

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020

10/10 Excellent

Elizab4, Bournemouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, everything was perfect. The staff were very friendly, the location was amazing, right on the beach. Next to loads of really good shops and restaurants. Lots of space inside and outside the hotel for sitting, or sunbathing. Beautiful pool. Amazing breakfast, everything you could possibly want, all fresh, and even omelettes cooked to order. Nice games room for pool. Loved everything about the hotel, AMAZING.
Stayed 7 nights in Feb 2020

2/10 Terrible

Vito

Disliked: Staff & service, property conditions & facilities, room comfort
I booked the Mediterranean palace when my flight was cancelled, I received 2 emails saying the hotel was confirmed, arrived there to be told sorry we are fully booked!
Stayed 1 night in Feb 2020

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Feb 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

John, Belfast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Food was great. Staff very helpful
Stayed 4 nights in Feb 2020
Response from Alejandro Crespo General Manager on 20 Feb 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes hotel lovely enjoyed it
Stayed 6 nights in Jan 2020
Response from Alejandro Crespo General Manager on 20 Feb 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

10/10 Excellent

Verified traveller

Stayed 14 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location. Staff are fantastic, nothing is too much trouble. The hotel is an ageing gem. The rooms inparticular need to be updated as they are showing their age and are a bit tired and battered in parts. The location saves it, sandwiched between the beach and the Safari centre with all the restaurants snd shops.
Stayed 7 nights in Jan 2020
Response from Alejandro Crespo General Manager on 7 Feb 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location; amazing staff. Good room. Bathroom excellent. Only negative- it’s noisy. Waterfall can wake you up when it comes on in am and noise from corridor and other rooms is quite high
Stayed 4 nights in Jan 2020
Response from Alejandro Crespo General Manager on 7 Feb 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
We stayed for 5 nites... had a lovley stay... we have stayed at The cleopatra before... we had breakfast every morning which is superb... it’s local to bars n restaurants which is the area we like... room clean and comfy bed... only one downer is the noise of people in apartments next to us walls seem very thin !!!
Stayed 5 nights in Jan 2020
Response from Alejandro Crespo General Manager on 7 Feb 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

10/10 Excellent

James

Stayed 5 nights in Jan 2020

2/10 Terrible

Hassia

Disliked: Cleanliness, property conditions & facilities
Not 5 star
I booked a 5 star definitely not My room was awful I asked for a quiet room told it was and hotel full. Under my bed looked like it had t been cleaned for months Room is tired and in need of upgrading desperately If you like freezing eggs and bacon and cold coffee this is the place to go. Hotel looks nice but will never go back
Stayed 6 nights in Jan 2020
Response from Alejandro Crespo General Manager on 7 Feb 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location was great staff helpful food average
Stayed 5 nights in Dec 2019
Response from Alejandro Crespo General Manager on 8 Jan 2020
Dear Guest, Thank you very much for rating us. I hope you have enjoyed your stay with us. best regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay fantastic hotel even had santa on xmas day pleasure to stay there will definetly be back
Stayed 4 nights in Dec 2019
Response from Alejandro Crespo General Manager on 2 Jan 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xtra night extension to trip
One night extension because of flight availability. Wish we’d stayed next door which was quieter. Same ownership. Was very useful to have room to shower and change for late flight. Breakfast quite good.
Stayed 1 night in Dec 2019
Response from Alejandro Crespo General Manager on 2 Jan 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very clean place, excellent breakfast and very friendly staff.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and very clean and the food was great
Stayed 7 nights in Nov 2019
Response from Alejandro Crespo General Manager on 9 Dec 2019
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

2/10 Terrible

Dave

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t go there!
Don’t go there rooms needed a refurb 20 years ago.
Stayed 3 nights in Nov 2019
Response from Alejandro Crespo General Manager on 2 Jan 2020
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

8/10 Good

Lisa

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine.nice staff,nice pool area, bar a little expensive.
Stayed 4 nights in Nov 2019
Response from Alejandro Crespo General Manager on 27 Nov 2019
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

10/10 Excellent

Lilja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Starting to look dated, in need of updating, also not a lot going on entertainment wise
Stayed 7 nights in Nov 2019
Response from Alejandro Crespo General Manager on 27 Nov 2019
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards

8/10 Good

Suresh

Liked: Cleanliness, staff & service, room comfort
Excellent staffs
Excellent location, very helpful staff, very clean but the rooms need major refurbishment.
Stayed 4 nights in Nov 2019
Response from Alejandro Crespo General Manager on 27 Nov 2019
Dear Guest, Thank you very much for taking the time to write and share your opinion about your recent stay with us. Best regards