2 outdoor pools, pool umbrellas, pool loungers

Reviews of Hotel Floresta

Hotel Floresta
Calle Mercurio, 2, Tías, Lanzarote

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 183 reviews" "
Rating 8 - Good. 87 out of 183 reviews" "
Rating 6 - Okay. 23 out of 183 reviews" "
Rating 4 - Poor. 0 out of 183 reviews" "
Rating 2 - Terrible. 2 out of 183 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Allison

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast time very noisy around busy times , otherwise good facilities , apart from no courtesy room on check out if late flights . Plenty of sunloungers , everything clean and staff friendly. Limited restaurants in vicinity if not all inclusive and staying more than a few nights.
Stayed 5 nights in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We weronly there for an overnight stay but they upgraded us to a 2-bed apartment. Check-in was efficient, the rooms spaceous and clean. The crockery etc. was basic, but sufficient. Breakfast was one of the best we have enjoyed on the island! We'll come here again, that's for sure.
Stayed 1 night in Mar 2024

8/10 Good

Catherine

Travelled with partner
This is fine for an overnight stay. Everything was ‘OK’ and adequate but nothing was great. It felt like a college campus. Basic accommodation, which smelled stale, conveyor belt style in and out dining room. We were happy to stay one night but happy to move on too.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, room comfort
2023 Florista 2 night stay
What a pleasant surprise. This hotel far exceeded our expectations at every level.
Stayed 2 nights in Dec 2023
Response from Hotel Floresta on 3 Jan 2024
Hello Jeremy, we are very happy that you had a great time in Floresta and we hope that we can welcome you again soon. Kind regards

2/10 Terrible

Katie

Travelled with family
Disliked: Amenities
For an all inclusive it doesn’t give you hardly any choices for food or drinks. Very disappointed
Stayed 2 nights in Sep 2023
Response from Hotel Floresta on 19 Sept 2023
Hello Katie, thanks for your feedback. We are very sorry, that you did not agree with our food offer in the restaurant. Kind regards

10/10 Excellent

Elaine

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I have been to these apartments/ hotel this year (May & July) & I loved the stay both times. I will definitely be returning.
Stayed 4 nights in Jul 2023

8/10 Good

Branimir

Business traveller
Liked: Cleanliness, room comfort
Lanzarote stay
Excellent property, 30 m from sandy beach and with the huge outdoor pool. They serve delicious food.
Stayed 1 night in Jun 2023

8/10 Good

Kirsty

Stayed 6 nights in May 2023

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2023
Response from Hotel Floresta on 28 May 2023
Hello Monica,we hope you had an excellent holiday in our hotel and will come back soon. Many greetings from all our staff

10/10 Excellent

Brendan

Liked: Cleanliness, room comfort
Wonderful
Wonderful clean hotel with great staff and service. Plenty of space around the pool and food was great.
Stayed 8 nights in Apr 2023
Response from Hotel Floresta on 28 May 2023
Hello Brendan, we hope you had a wonderful holiday in our hotel. We are very happy that you were satisfied with with our services, the cleanliness and our staff. We hope to welcome you soon again. Many greetings from the Hotel Floresta

10/10 Excellent

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was central and about 20 mins walk to Puerta del Carmen. Clean, food delicious and bus transport directly outside
Stayed 6 nights in Mar 2023
Response from Hotel Floresta on 31 Mar 2023
Hello Lynne, we hope you enjoyed your holiday in Floresta and had a fantastic time. We would be delighted to welcome you again soon. Kind regards

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort
Lovely Hotel
Spacious rooms, Good air-con, Well equipped kitchen, Great shower pressure, Large, heated pool, Good food, Great staff, Very clean complex. Ideally located for Matagorda bars n beaches.
Stayed 5 nights in Mar 2023
Response from Hotel Floresta on 31 Mar 2023
Hello Jacqueline, It's great to hear that you had a lovely holiday in Floresta and were very satisfied with our services. We hope to welcome you again soon. Kind regards

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Jan 2023

10/10 Excellent

David, Houghton le Spring

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A clean and well cared for hotel with friendly and helpful staff. Room was very spacious and well equipped. Happy days!

8/10 Good

Jamie

Liked: Cleanliness, room comfort
Nice beds
The room was nice and comfortable, beds very nice. The only problem was half the lights didn’t work but we reported it to the receptionist, it wasn’t a massive problem as we stayed 1 night only. The food was good value for what we paid but the only problem was the breakfast was cold and eggs overcooked, there’s a chef making eggs all morning so we got a hot one in the end. Would I stay here again, probably not but it was great value compared with other hotels and I was using the rewards night.
Stayed 1 night in Dec 2022
Response from Floresta on 6 Dec 2022
Hello Jamie, we hope you enjoyed the night you stayed in Floresta. We are very sorry that you had a problem with the lights in the apartment, but we hope it was solved once you reported it. Sorry also if the eggs were overcooked for you. Since they are made on the spot in the restaurant the guests can always ask the get them freshly made. Many greetings from the Hotel Floresta

10/10 Excellent

Jacqueline

Stayed 5 nights in Nov 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort
Comfortable Stay
Stayed 5 nights in Nov 2022

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stopped off here after a late arrival to the island. Check-in was seemly and were treated by incredibly helpful staff. Breakfast buffet offered a great variety to fill us up to get going for the day. Didn’t get round to using the pools during our 1 night stay but looked beautifully clear with ample sun beds surrounding them. Would definitely recommended staying here if you have children, apartments are very spacious and offer generous living space. Will be strongly considering come back here for a long stay next year.
Stayed 1 night in Sep 2022

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a lovely stay at these apartments apartments, but if you want a sun lounger at the pool areas you need to be up early before breakfast as we found there all taken with guests towels so we found out not to bother and go to the beach everyday.
Stayed 10 nights in Sep 2022
Response from Hotel Floresta on 26 Sept 2022
Hello Martin, we are very happy that you had a lovely stay. Unfortunately, there are many people that put down the towels on the sunbeds early in the morning but there are always sunbeds available for everybody because we have so many of them. Many greetings from the Hotel Floresta

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Ideal location for all resort amenities
We only stayed 1 night at the end of our family holiday. The 2 bed apartment was clean, spacious and served us perfectly it was in a quiet gated location next to a pool and all outside areas were clean and well tended too. Great buffet breakfast also.
Stayed 1 night in Sep 2022

10/10 Excellent

antony

Stayed 6 nights in May 2022

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good location.
Stayed 7 nights in Apr 2022
Response from Hotel Floresta on 28 Apr 2022
Hello William, we hope you enjoyed your stay in our hotel and had a great time. We hope to welcome you soon again. Many greetings from the Hotel Floresta

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
An excellent stay in the beautiful Hotel Floresta. Book it now! I will be back here as soon as possible and would highly recommend to family and friends. Thanks!
Stayed 5 nights in Mar 2022
Response from Floresta on 5 Apr 2022
Dear guest, we are delighted that you had a fantastic stay in our hotel and that you would highly recommend us to family and friends - and also that you will be back soon. See you again. Many greetings from the Hotel Floresta

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice hotel - shame about the half-board drinks
Hotel is conveniently located, close to the beach and local restaurants. The rooms are spacious and clean. The pool is heated, which is appreciable during the cold months, but unfortunately not in the morning, so we couldn't take a last swim before check-out. The evening animations are quite noisy, and the rooms not very well insulated, but they stop around 11pm so we weren't too bothered. The buffet was average, with little Canary specialties and very few vegetables apart from the appetizers. Also, if you opt for half-board instead of all inclusive, then you'll have to pay for your drinks, including water. There is no option for half-board + drinks, and they charge water at 1.80 euro for 1/2 liter (you can buy an 8 liter bottle for 1.5 euro at the shop next door)! Avoid the fruit juices at breakfast, there is nothing natural in them.
Stayed 4 nights in Feb 2022

10/10 Excellent

Malwina Makurat

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nothing everything was Great
Stayed 10 nights in Aug 2021
Response from Hotel Floresta on 23 Aug 2021
Dear guest, we are very happy that you had a great stay in our hotel. We hope we will be able to welcome you soon again. Many greetings from the Hotel Floresta

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel for families & kids. We stayed over a week. Gd reception and food. avoid Bar Man Mr Noel, very rude, passive aggressive, bully & discriminatory.
Stayed 7 nights in Jul 2021
Response from Hotel Floresta on 10 Aug 2021
Dear guest, we are happy that you had a pleasant stay in our hotel. On the other hand we are very sorry about the incident at the bar, hoping it was actually based on a misunderstanding, in case it wasn't we apologize here for what has happened. Kind regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel for families & kids. Just avoid Bar Man Mr Noel, very rude, passive aggressive, bully & discriminatory.
Stayed 1 night in Jul 2021
Response from Hotel Floresta on 10 Aug 2021
Dear guest, we are happy that you had a pleasant stay in our hotel. On the other hand we are very sorry about the incident at the bar, hoping it was actually based on a misunderstanding, in case it wasn't we apologize here for what has happened. Kind regards

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good food great staffgreat location good array of bars /restaurantes good beach very clean pity about covid
Stayed 13 nights in Sep 2020

8/10 Good

terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only disappointment was that it stated the pool was heated as we have a child of 3 years old and thought great only to find out no pool was heated at all so my child didn’t like it at all and he wasn’t the only one
Stayed 7 nights in Feb 2020
Response from Hotel Floresta on 3 Mar 2020
Dear guest, we are happy to read you have spent nice holiday with us. Our pools are heated to 23ºC. You can always contact reception with any queries or doubts during your stay. We hope you decide to visit us again. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Our short break
When we arrived we had a few problems. The lights in one bedroom didnt work at all & only one light in The other. The kettle lid was broke. Saying this we told reception next morning & they quickly repaired everything. Didnt use pool or bar as only there two nights but looked nice.
Stayed 2 nights in Jan 2020
Response from Hotel Floresta on 27 Jan 2020
Dear guest, we hope you had a nice stay in our hotel. We are very sorry about the small problems you had at the beginning in your apartment but it seems that everything was fixed very quickly. We hope you will come back soon for another stay. Many greetings from the Hotel Floresta

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Plenty going on for the children,mini golf,football pitch,tennis court etc
Stayed 7 nights in Jan 2020
Response from Hotel Floresta on 12 Jan 2020
Dear guest, we hope you had a pleasant stay in our hotel and we will be able to welcome you soon again. Many greetings from the Hotel Floresta

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We has an upgraded apartment from 1 bed to 2 bed which was a pleasant surprise.Well maintained and loads of pool. many palm trees is very pleasing to look at. The pool water is cold thou apart from the main large swimming pool. Our room was a bit smelly. the furniture must be upgraded as thats the big down side of it. I would certainly come back hopefully to a different rrom.
Stayed 4 nights in Dec 2019
Response from Hotel Floresta on 5 Jan 2020
Dear guests we hope you had a pleasant stay. We are very happy that you would like to come back. We will close next year in May to renovate and will refurbish the apartments. Kind regards from the Hotel Floresta

10/10 Excellent

Angela

Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Hotel Floresta on 22 Sept 2019
Dear guest, we hope you had a great holiday in our hotel and enjoyes your time. We hope we can welcome you soon again. Many greetings from the Hotel Floresta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great little hotel, food & drinks were of a high standard & great location. Would book again.
Stayed 7 nights in Sep 2019
Response from HotelFloresta on 12 Sept 2019
Dear guest, we are very happy that you had a great time and would book again. We hope we can welcome you very soon. Kind regards

8/10 Good

Verified traveller

Stayed 9 nights in Jun 2019
Response from Hotel Floresta on 29 Jun 2019
Dear guest, we hope you had a nice time in our hotel and enjoyed your stay. We hope we can welcome you soon again. Many greetings from the Hotel Floresta

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Great hotel in good location. Staff friendly and very helpful. Was self-catering but had dinner in hotel. Great selection of good quality food. Apartment well equipped, spotlessly clean and serviced daily. Hair dryer was a hose with nozzle - impossible to style hair, no settings and hose gets very hot. Have stayed here before and had more modern hair dryer so maybe this one just hasn't been updated yet. Would definitely go back, it's well run, quiet and feels very safe. Great for couples or families. 3 pools well supervisedone.
Stayed 7 nights in Jun 2019
Response from Hotel Floresta on 22 Jun 2019
Hello William, we are very happy that you had a great stay in our hotel and you were very satisfied with the food, the cleanliness and the friedly staff. Hopefull you will be back soon. Many greetings from the Hotel Floresta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Hotel Floresta on 7 Jun 2019
Dear guest, we hope you had a nice time in our hotel and enjoyed your stay. We hope we will be able to welcome you again soon. Many greetings from the Hotel Floresta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value hotel Self Catering
Overall very happy with this hotel. Check in was the smoothest ive ever hand & very helpful & polite reception staff. Went self catering & looking at other reviews i feel it was the best option. Lots of choice to eat out in the surrounding area. Bar snacks were good value for during the day. The pool was extremely cold early in the day but heated up around 1-2 . This was my biggest fault with the hotel. With kids the pool should be warm from early morning. Also some background music around the pool for some part of the day would be nice to liven things up. Location is very good, just across from beach, bars, shop. Ive visited Lanzarote several times & i would have no problem returning to this hotel
Stayed 9 nights in May 2019
Response from Hotel Floresta on 25 May 2019
Dear guest, we are very happy that you had a nice holiday and enjoyed your stay. We hope you will chose our hotel again for any future holidays on the island of Lanzarote. Many greetings from the Hotel Floresta

6/10 Okay

DAVID

Liked: Cleanliness
Good enough but there is better!
We stayed for a week all inclusive when we arrived at the hotel we were created by a friendly lady at reception and were told we were going to have to wait two hours to check in as our room wasn't ready. We went for lunch at the all inclusive. Our room was nice and clean and a good size with a balcony etc and had most of the amenities you need except we didn't have an iron in the room which I personally need when travelling. The food each day was fine it wasn't anything exciting but certainly was eatable and the staff were always nice and helpful. The pool area is large and there are sunbeds etc and the hotel is located on the area we liked close to main resort but far enough to be quiet in the evenings. One problem I did have with this hotel was there were extras you had to pay for not included in the all inclusive certain drinks and snacks were on show but had to be paid for which I didn't like it's all inclusive we paid for so surely it should be. There is a limited all inclusive drinks menu which was so basic we got fed up drinking the same thing each night not much variety unless you pay for other drinks which again is feel should have been included for all inclusive guests.
Stayed 7 nights in Apr 2019
Response from Hotel Floresta on 5 May 2019
Hello David, we hope you had a nice stay in our hotel. It seems that you were satisfied with the complex, the friendliness of the staff and the cleanliness. It's correct that the equipment of the apartment does not include an iron but you could have borrowed one from reception. We would also like to mention that all inclusive includes quite a lot of snacks at the pool bar - and also drinks (soft drinks, water, beer, housewine and many local alcoholic drinks and also cocktails). We hope we can welcome you again in our hotel. Many greetings from the Hotel Floresta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great family hotel across from Matagorda beach. We had a seaview room which was a spacious one bed apartment exceptionally clean. Food was great, we were all inclusive and always a good choice. Staff work really hard to make your stay comfortable, we will definitely return
Stayed 5 nights in Apr 2019
Response from Hotel Floresta on 27 Apr 2019
Dear guest, we are very happy that you enjoyed your stay and were so satisfied with all our services that you will definitely return. We hope we can welcome you back very soon. Many greetings from the Hotel Floresta

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Good location by beach but everything else awful. Entered room to letter saykng get ready for your departure....so welcoming. Pool big but NOT heated to 27 degrees as claimed by hotel. Food was the worst I have ever had with either no taste, cold, sour or just inedible. Even juice at breakfast was watered down and sour. We regretted paying for half board but at least we didnt waste even more on full board. Even on half board you pay for drinks at dinner unlike other hotels. You pay 1.50euro for a safe but its so small its useless. Snooker tables were marked out of order most of the time. Apartment only had air con in lounge not bedroom which only had a fan. On cold april nights there is no heating. Sofa forms the sofa bed and is rock hard. Kitchen is only minimally stocked. No free tea or coffee or even water. Hotel behind has deafening entertainment at night making sleep impossible till it finishes. Raised concerns during welcome review and got sarcastic response from hotel blaming my issues on us only staying one night. At check out we waited ages whilst they sorted other issues and they never even asked how our stay was. Also first ghing on our leaving day new beddinv was dumped outside our door as if we hax overstayed our welcome. Truly the worst hotel Ive ever stayed at including hotels less than 30 pounds, when this one was over 100!
Stayed 1 night in Apr 2019
Response from Hotel Floresta on 21 Apr 2019
Dear guest, we are truly sorry that you were so disappointed about your stay in our hotel but we do thank you for your honest review. We always try to improve justified complaints. Many greetings from the Hotel Floresta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Hotel Floresta on 24 Mar 2019
Dear guest, we hope you had a fantastic holiday in our hotel and enjoyed every minute of your stay. We hope we can welcome you soon again. Many greetings from the Hotel Floresta

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Hotel Floresta on 22 Mar 2019
Hello Steven, we hope you had a fantastic holiday in our hotel and enjoyed your stay. Maybe you will consider coming back soon. Many greetings from the Hotel Floresta

10/10 Excellent

Christina&Laura, Galway

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay & the staff were very friendly especially Ruth,we needed our boarding pass printed & she was very helpful & friendly & caring & she always had a lovely smile
Stayed 7 nights in Mar 2019
Response from Hotel Floresta on 10 Mar 2019
Hello Christina and Laura, we are very happy that you had such a great stay in our hotel and enjoyed your time. We hope you will consider coming back one day. Many greetings vomr the Hotel Floresta

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Hotel Floresta on 8 Mar 2019
Hello Angie, we hope you had a great stay in our hotel and enjoyed your time. Maybe we can welcome you soon again. Many greetings from the Hotel Floresta

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday
Brilliant stay in February. Lovely and warm. Hotel was clean. Food great. Entertainment brilliant. Staff courteous and helpful
Stayed 7 nights in Feb 2019
Response from Hotel Floresta on 1 Mar 2019
Hello Roberta, we are very happy that you had a brilliant stay in our hotel. Thank you so much for your very postive review and we hope you might stay in our hotel soon again. Many greetings from the Hotel Florsta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully equipped apartments even for all inclusive. The whole complex is very pretty and the back drop of the mountain view from our apartment 1324 was beautiful.
Stayed 5 nights in Feb 2019
Response from Hotel Floresta on 26 Feb 2019
Dear guest, we are very happy that you had a great holiday in our hotel and were very satisfied with our services. We hope you will return soon. Many greetings from the Hotel Floresta